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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user williamw535
California
1 review
0 helpful votes
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May 1st, 2019

I live in a remote part of Page County. When we have storms here whether rain or snow we loose all connection to the outside world. I needed a reliable Weather Radio, the sales person helped me find one we thought would work... It did and I bought a second one for a friend... Thanks.

Date of experience: May 1, 2019

Thumbnail of user dipalp3
California
1 review
0 helpful votes
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September 18th, 2019

There are so many options when it comes to auto infotainment. There are so many harnesses, adapters, trim kits, and audio options available. Crutchfield looked at my questions carefully and thoughtfully, provided links in each of their answers, and then created a shopping cart with everything I needed. So much can be learned from their customer service. I just finished the installation in my Cayenne and created a custom splash screen so it looks OEM whenever I start the car. Thanks Crutchfield!

Date of experience: September 18, 2019

Thumbnail of user scottk1146
Arizona
2 reviews
1 helpful vote
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December 6th, 2020

I have used Crutchfield for many years to purchase car audio products. They ship quickly, provide all necessary installation instructions and provide free installation gear for most applications. I have installed car audio for the better part of 30 years so I never had the need to contact tech support. My most recent project is a used car for my daughter who starts driving soon. The 20 year old car needed a complete makeover. New head unit, speakers, backup camera etc. Great customer service, fast shipping and value for the money. Thank you Crutchfield!

Date of experience: December 6, 2020

Thumbnail of user scotts846
Georgia
1 review
0 helpful votes
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October 1st, 2019

I've been ordering car audio from Crutchfield since before the days of internet sales and I have never been disappointed. Shipping is always fast, they always include everything you need for the installation, including detailed instructions for your specific vehicle, and customer support is top notch when you need them. I won't shop anywhere else.

Date of experience: October 1, 2019

Thumbnail of user michaelm5058
Oregon
1 review
1 helpful vote
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July 20th, 2020

Always a pleasure doing business with CrutchField.
Their prices are competitive and even if they are close it's a better option because of the after purchase service you receive.
If you need it.
It's my go to place.
Michael ( Mike) McIntosh

Date of experience: July 20, 2020

Thumbnail of user johnf2240
North Carolina
1 review
0 helpful votes
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May 6th, 2020

Installing speakers in my 2019 Toyota and needed help. I called Crutchfield support and they walked me through the process with great detail. Even sending pictures via text. Great support team definitely best in the business!

Date of experience: May 6, 2020

Thumbnail of user luigid13
New Hampshire
1 review
0 helpful votes
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March 1st, 2018

I cannot comment on the TV that I bought because it is still in the box. The support I received before buying it was superb. I answered several questions and they had prompt answers. I had a last question on a Saturday and got the answer on Sunday. My past experience with Crutchfield has always been positive. Their prices are competitive and you get the good stuff, not that shipped to chain stores.

Date of experience: March 1, 2018

Thumbnail of user markl1503
Wisconsin
1 review
2 helpful votes
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November 11th, 2020

First time ever Ive ordered from here. Well what can I say? The products were great. Shipping was really fast and packaged well and received undamaged. Eco friendly packing peanuts? I read on the box and had to try them out. They dissolve in water. Impressed cause I work in warehouse myself and normally hate those things. As far as their tech support? Absolutely great. I had to call the 800# as I had a issue and concern with the adapter plug and wiring cause I was not getting power. The tech on the phone was a little bit baffled also but patient and asked multiple questions and finally figured out why I was not getting power but never why connector didn't coincide with wiring diagrams both for product and factory wiring both showing another wire not present. I can only say nothing but great things about the company and will be using them again on my next project.

Date of experience: November 11, 2020

Thumbnail of user johnh1511
Hawaii
1 review
0 helpful votes
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August 2nd, 2018

I bought a Bluetooth adapter for my car. Faster delivery than online megastore. Less expensive than online megastore. I watched a couple of videos on how to install. Literally took ten minutes. Only negatives so far is I have to turn phone volume all the way up. And I thought I could keep aux cord plugged into box and easily switch from Bluetooth/aux. I can't but bought the Bluetooth to get rid of cords in my car.

Date of experience: August 2, 2018

Thumbnail of user jayd447
California
1 review
1 helpful vote
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November 28th, 2020

Very buying experience has been easy. The support was amazing, I installed my own head unit, Sirius radio, rear camera and speakers with their help. Their guidance to which components to buy were excellent. I do my research and I am thoroughly satisfied with every aspect or Crutchfield.

Date of experience: November 28, 2020

Thumbnail of user ramonc63
Massachusetts
1 review
1 helpful vote
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April 25th, 2020

Very good Service. Good prices. Never an issue with Shipping or the instructions they include with the equipment.
I have been buying equipment from Crutchfield for more than 14 years.
I bought from them my Home Stereo System. Still sounds Great.

It is a great Company.

Thanks,

Ramon

Date of experience: April 25, 2020

Thumbnail of user davidw1101
Texas
1 review
0 helpful votes
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August 30th, 2018

I've purchased a lot of stuff from Crutchfield over the past 40 years, TVs, component sound equipment, and a number of replacement automotive sound units. I've consistently found any transaction I've had with them to be without a hitch. There may be a lower discount price on the same item as one offered by Crutchfield, but if there is it's usually minimal. Plus you cannot always put a price on the quality of service and dependability included with a Crutchfield purchase.

Date of experience: August 30, 2018

Thumbnail of user alana123
Oregon
1 review
0 helpful votes
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August 13th, 2018

Easy to navigate website that's designed to make web shopping for technology items with many options the easiest shopping experience I have found to date. Car stereo today has so many choices that need to work for thousands of vehicles, I am amazed at Crutchfield's attention to detail to ensure all the ala carte items for each unique purchase will go as smoothly as possible.

Date of experience: August 13, 2018

Thumbnail of user jonl131
Massachusetts
2 reviews
0 helpful votes
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August 31st, 2018

Been buying for years. Competitive pricing, delivered to my front door. Tired of spending half a day shopping from box stores. All products are reviewed and once in a while call to a rep and my questions get answered.
I tell all my friends, there's no reason to shop anywhere else.

Date of experience: August 31, 2018

Thumbnail of user donaldt663
Ohio
1 review
1 helpful vote
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November 22nd, 2020

Bought 6 new speakers for my Chevy express conversion van. Product was great. Received installation instructions.
Shipping with UPS was two days as promised. I recommend Crutchfield. I will be shopping them for my electronic products.

Date of experience: November 22, 2020

Thumbnail of user edgarr91
California
1 review
0 helpful votes
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June 27th, 2020

I understand that there's a break in period with these speakers but so far so good. I have 3 other sets of speakers from polk ( bookshelf, in ceiling and patio) and this the best set. Definitely worth the price

Date of experience: June 27, 2020

Thumbnail of user jimmyo16
Colorado
1 review
0 helpful votes
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May 9th, 2018

This company has the best staff, selection of products and prices are great. You can search for the best price out there but you better know your staff. Crutchfield knowledge is priceless and they are as competitive priced. I dont do big box stores or other websites after I found this group of people.

Date of experience: May 9, 2018

Thumbnail of user robb269
Oklahoma
1 review
1 helpful vote
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April 19th, 2020

I have bought numerous items from crutchfield for many years. They have always had great products that they stand behind. I was very pleased with this purchase and will buy from them again in the future.

Date of experience: April 19, 2020

Thumbnail of user jacobf158
Florida
3 reviews
4 helpful votes
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January 13th, 2021
Verified purchase

Crutchfield has everything you need to set up your stereo. They also have guide and recommend setup kits. It's mostly a no-brainer. I've used crutchfield multiple times now and recommended to friends/family to buy from them.

Date of experience: January 13, 2021

Thumbnail of user brette120
Massachusetts
2 reviews
0 helpful votes
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February 19th, 2024

Hooked up 2 vehicle radios f250 and sub in Jeep
Every time I called for assistance every person helped tremendously Oakley, Andrew, Rudy etc etc
I called at least 5-6 times total
Definitely purchase from Crutchfield to get the knowledge, help needed
Thank you 🙏

Tip for consumers:
100% buy from these guys!!!

Products used:
Jvc bought 2 one for 2018 f250 and 2015 wrangler

Service
Value
Shipping
Quality

Date of experience: February 19, 2024

Thumbnail of user andyh88
Guam
1 review
0 helpful votes
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March 12th, 2018

The guided product selector made buying a stereo for my vehicle an experience that was hassle free. The stereo and required hardware arrived fairly quick and it was easy to complete the installation. I would not recommend going anywhere else for your electronic needs.

Date of experience: March 12, 2018

Thumbnail of user markw788
New York
16 reviews
127 helpful votes
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June 14th, 2021

I've purchased several car stereos from Crutchfield in the last ten years and they just keep getting better. You put in your vehicle, pick your products, and from there everything shows up at your door with in-depth instructions, wiring diagrams linked, the whole package.

Service
Value
Shipping
Returns
Quality

Date of experience: June 14, 2021

Thumbnail of user kathyw333
Alabama
1 review
1 helpful vote
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January 10th, 2020

I cannot day enough great things about this experience. Thank you for making me feel like my purchase was the most important one! The follow up email. The instructional installation link was awesome! Great experience and will definitely be back!

Date of experience: January 10, 2020

Thumbnail of user bobb1509
Michigan
1 review
0 helpful votes
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February 12th, 2018

Shawn was a great help in determining what i needed and lining it all up so i could choose the pieces and parts to complete my renovation project. Answered several different emails with different questions i had. Great customer service!

Date of experience: February 12, 2018

Thumbnail of user derekb69
Michigan
1 review
0 helpful votes
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April 30th, 2018

I a enjoy ordering from Crutchfield because they go the extra miles. From free products to complement my purchase to the Installation guides and tips. Their website is hands down the most informative site for Car audio I have found.

Date of experience: April 30, 2018

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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