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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user jessej58
Minnesota
1 review
0 helpful votes
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December 15th, 2018

I absolutely love shopping with crutchfield. The additions they throw in including the mounting kit, wiring harnesses, and speaker brackets make the installation so much easier. It's nice knowing when you go to do the install you have everything you need! Thank you again Crutchfield

Date of experience: December 15, 2018

Thumbnail of user daveq108
Illinois
1 review
1 helpful vote
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November 26th, 2020

I bought a pair of KEF Q150 speakers, this is my second purchase from Crutchfield and it was shipped promptly. Price was half off. What's not to like. I had no need to consult with anyone, but if I did, I have no doubts that they would be anything but helpful in answering any questions I might have. Would not hesitate to purchase from Crutchfield in the future.

Date of experience: November 26, 2020

Thumbnail of user caseya28
Texas
1 review
0 helpful votes
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March 4th, 2019

Spent a lot of time shopping around and ended back on this site everytime. My order came with installation gear and the cost of the stereo was not inflated. The instructions were specific to my car and easy to follow. Will be purchasing speakers next!

Date of experience: March 4, 2019

Thumbnail of user ernies40
Washington
1 review
0 helpful votes
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June 25th, 2018

I've ordered several car stereos and speakers over the years from Crutchfield. It is their staff expertise and customer service that sets them apart from other retailers. The discounted installation gear and installation instructions are also great perks.

Date of experience: June 25, 2018

Thumbnail of user edwardc255
New York
1 review
0 helpful votes
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January 1st, 2019

I did a lot of research on which product would be best for Apple car play for my Honda. All signs pointed to the pioneer Nex serious. I can honestly say, it is better then I had anticipated! I would recommend this product to anyone!

Date of experience: January 1, 2019

Thumbnail of user michaelj1049
Texas
1 review
0 helpful votes
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May 13th, 2020

Everything fits exactly like it were the OEM stereo. Master Sheet makes installation a breeze even for a "non-handy" person like myself. If I can do it, you can too! You can't go wrong with buying from Crutchfield!

Date of experience: May 13, 2020

Thumbnail of user rods28
New Jersey
1 review
0 helpful votes
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November 27th, 2017

The web store has a lot of detailed information and photos to help with buying decisions and there is access to tech advisers that can help with questions. I have found that they match low prices. The shipping is fast (to US east coast) and free. Plus you have access to tech support if you need it after purchase. I have brought from Crutchfield for 20 years and remain a satisfied customer..

Date of experience: November 27, 2017

Thumbnail of user michaelh1024
Delaware
1 review
0 helpful votes
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September 14th, 2018

When all things are equal Crutchfield is where I buy my electronics. I love the complete overview of products on the site. The information is awesome and most times more than the manufacturer has to offer. Prices are good and Crutchfield stands by everything they sell. I don't know what more anyone can ask for but this is why I shop and recommend this site to anyone who will listen.

Date of experience: September 14, 2018

Thumbnail of user gregs540
Virginia
1 review
1 helpful vote
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May 3rd, 2020

I am by no means a "car guy" so I was a little apprehensive about replacing the stereo and speakers in my Jeep Wrangler. I spoke with a customer service rep and he was very helpful, asking the right questions to determine what I needed. I placed my order on Sunday afternoon and it was on my porch Tuesday. Everything I needed for a successful install was included. I will be shopping here again!

Date of experience: May 3, 2020

Thumbnail of user nickf75
Pennsylvania
1 review
0 helpful votes
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March 20th, 2018

I work in New & Used Car sales and checked out Crutchfield based on recommendation of my technician friend who will be helping me with the install of my stereo upgrade in my old Tacoma. He said he's been using them for years and recommended them highly for great service, prices and equipment. I called in and got hooked up with Harley. She was AWESOME! She guided me through the whole process and made sure I was getting all the needed equipment for the best prices around. She even stayed on later one night putting my order through in time for me. I have yet to install everything and test fully, but I have no doubts Crutchfield will be there for me if I come with any questions.
~Nick

Date of experience: March 20, 2018

Thumbnail of user allisap
Oregon
13 reviews
222 helpful votes
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December 27th, 2013

I have been ordering from Crutchfield since well before they had a website and were just a mail order catalog company. Back then Crutchfield's prices were comparable to retail stores like Best Buy and Circuit City, but times have changed. Now with the competitiveness of online retailers like Amazon, Crutchfield's prices are typically much higher than other options. I still rate them 4 stars because their customer service is excellent and if you get lucky you can find good deals. I got an Infinity subwoofer for my car for 70% off retail with Crutchfield's "scratch and dent" sale and it was like new, no scratch or dent; probably just a customer return or refurbished item. It has been pumping out amazing bass in my car for 12 years now and sounds as good as it did when it was new.

Date of experience: December 27, 2013

Thumbnail of user markt836
Washington
1 review
1 helpful vote
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August 7th, 2020

My J. B. L's kick $#*!! Rock and roll, blues, metal. So little time, so much great music, less reviewing more Listening! Crutchfield has been in business for so long because they get it. "The customer is number 1, and without them we wouldn't be here." Thank you Crutchfield.

Date of experience: August 7, 2020

Thumbnail of user peter92
Massachusetts
1 review
0 helpful votes
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December 4th, 2020

Crutchfield had my item in stock when I couldn't find it anywhere else online. It was shipped out and arrived 2 days earlier than they estimated. I hate styrofoam with a passion, so was extremely happy to see their starch-based packing peanuts! Well done, Crutchfield! I'll definitely order from you guys again.

Date of experience: December 4, 2020

Thumbnail of user erict100
Ohio
1 review
0 helpful votes
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April 23rd, 2018

I've bought many big-ticket items from Crutchfield, and they always take good care of me. Excellent customer service, fast shipping and easy return policy if you need it. Great company. Wouldn't hesitate to purchase from them.

Date of experience: April 23, 2018

Thumbnail of user roberto605
New York
2 reviews
0 helpful votes
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April 12th, 2018

I ordered some new Rockford Fosgate speakers for my truck to go with the Pioneer head unit that I got from Crutchfield last year. Everything was perfect, great sounding product, all of the necessary parts, connections and adapters. It can't possibly be done any better than Crutchfield. Thanks

Date of experience: April 12, 2018

Thumbnail of user frankc513
Missouri
1 review
0 helpful votes
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March 23rd, 2019

Replaced all four original Honda factory installed door 6 1/2" single paper cone speakers with Kenwood KFS166S 2-way 6 1/2" from Crutchfield (excellent delivery and customer service). Used Crutchfield supplied (free) factory wire adapters (made the job a snap... literally). Check out YouTube for how-to on specific car... mine was right there to make the experience very easy. No cutting or drilling required on my 2003 Element - replacement was under 1/2 hour. Sound from new speakers is awesome! Thanks Crutchfield - I'll be back.

Tip for consumers:
Check out YouTube for instalation on your specific vehicle, if you're a DIY type person.

Products used:
2 boxes (4 total replacement speakers) Kenwood KFC1666S 6 1/2" Dual car speakers for my 7-system original 2003 Honda Element door speakers. Would have liked to buy another brand from you, but you only had 1 box (two speakers) left in stock... so I bought these instead of mixing... very happy with these! Your free factory wire harnesses were a snap - literally. Customer service with their "can do" attitide and experience is great! I'll be back - Thanks!

Service
Value
Shipping
Quality

Date of experience: March 23, 2019

Thumbnail of user paulm104
Louisiana
2 reviews
0 helpful votes
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June 13th, 2018

Needed a Sanus center channel speaker stand to match one I bought several years ago... found it at Crutchfield. It was on sale with free 2 day shipping to my home in Alabama.
Not always the lowest price but I can never complain about the selection of products and great service.

Date of experience: June 13, 2018

Thumbnail of user stephenh299
Utah
1 review
0 helpful votes
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July 2nd, 2018

Up dated my 2000 Mercedes Benz CLK 430 with a double den Sony radio tuner. With their technical support this was accomplished where others said you can't do it. The new system exceeded my highest expectations with 6.4 inch screen, back up camera and microphone. Used OEM Bose speakers producing greatly improved sounds.

Date of experience: July 2, 2018

Thumbnail of user douglasw83
Washington
1 review
0 helpful votes
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August 1st, 2018

I've installed 3 stereos prior this, 4th 1let me tell you 1 hour from start to finish that includes taking car apart too, the harness you made for my 94 Honda was awesome... Omg yeah the instructions you gave also awesome note automatic tran ya mite wanna put in low low before disconnecting battery. Overall so far great I have front door speakers in going to install tomorrow weather permitting its been warm here in Seattle & will let ya know thanks again all of you Doug

Date of experience: August 1, 2018

Thumbnail of user robertp1718
Texas
1 review
0 helpful votes
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June 22nd, 2020

As a customer of Crutchfield since the mid-90s, I have watch their sales process go from mostly catalog based, to now more web based. What hasn't changed is their great customer service and shipping. I just completed a very large order with them and had the products at my door in less than 3 days. I noticed my order, which was sent in two boxes, was sent UPS 2 Day Air for FREE! Plus, whenever I've returned anything to Crutchfield, they've never asked any questions and always promptly issued me a refund. For these reasons, I don't know why anyone would shop anywhere else. True, you may find products cheaper at other online vendor, but in my opinion, the more money you spend on electronics, the more you need to be buying from a reputable company who will stand behind their products and issue you a refund if you are not happy for any reason. This peace of mind is why I don't "price shop" at other online vendors and have been a consistent customer since 1996.

Date of experience: June 22, 2020

Thumbnail of user derlym
California
1 review
0 helpful votes
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January 21st, 2019

Making my purchase online without help was easy, when I did have to call someone for Instalation guidance the support tech was very helpful and patient with me. Can't say enough about my experience. Thanks guys.

Date of experience: January 21, 2019

Thumbnail of user jasonc746
Illinois
1 review
1 helpful vote
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December 25th, 2019

I'll admit, I've made past purchases of basic vehicle audio on Amazon with success. My latest purchase was to upgrade the speakers in my truck. Crutchfield has always been a trusted source for information and quality product. I ordered my speakers from Crutchfield and couldn't be more satisfied. The instructions included with the order via email. All necessary installation aids (wiring harnesses, adapters) were included, at no additional charge. Keep up the exceptional service!

Date of experience: December 25, 2019

Thumbnail of user ervina11
Utah
1 review
1 helpful vote
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September 11th, 2020

I wish I would have heard about these guys sooner. Was recommended by my father in-law. Their prices are better than other marketplaces including eBay and Amazon. They provide you with everything you'll need! Information right in front of you that I had to dig to find out elsewhere. Buy here first, you'll save the most time, money, and you'll have a great DIY install.

Date of experience: September 11, 2020

Thumbnail of user toddl
California
80 reviews
360 helpful votes
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March 27th, 2010

I am not so much reviewing the main site as the outlet part of this website. They have killer deals on all sorts of refurbished products. Some are almost half of what I see at big stores like best buy. You should look at this part of the site before buying anything at a retail store.

Date of experience: March 27, 2010

Thumbnail of user joem591
Maryland
1 review
0 helpful votes
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November 8th, 2018

I've used Crutchfield for purchases without sales support many times. I've also used the advisers on several occasions. Always getting quality suggestions regarding my projects. The last was a big one for me.
In-ceiling Surround system, speakers being installed in garage and Lanai. 3 different zones. Separate amp, volume controls etc.
I requested some help and Dallas sent me a product list. ( which he had already added to my cart) and a complete wiring schematic drawn out on the floor plan I sent him. This was super helpful to me during the install. I have never had an issue with shipping. Quite the opposite. I typically receive my order within 2 days.
Crutchfield is my "go to" for online ordering and product support!
Thanks!

Tip for consumers:
When in doubt, bounce your ideas off of their experts

Service
Value
Shipping
Quality

Date of experience: November 8, 2018

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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