Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
I wanted to replace an OLD receiver in my even older (2002) Jetta for some new features. I found a very reasonably priced receiver (no sense spending more than the car's worth, which isn't much) with all the features I was looking for and was provided with the wiring adapter and VW specific removal tools as a bonus. All I had to do was connect the receiver harness to the VW adapter harness (soldered and heat shrink) and plug it in. This was the easy part. Now taking apart a 20 year old beater's dash without splintering it will be the challenge, but the radio is ready to go!
Date of experience: November 24, 2020
I have purchased from Crutchfield in the past without disappointment. So when it came time to upgrade my upstairs entertainment center I knew where to go. I purchased a great Marantz receiver and Kipsch bookshelf speakers at great savings and delivery was fast. Thank you Crutchfield!
Date of experience: February 24, 2021
I was shopping around for some Noco products and found that Crutchfield had the best prices. They didn't carry their full line of products, but they had what I was looking for. IIRC, I got a tracking number the same day I ordered and received everything within 2 days. Everything was exactly as advertised and shipped for free.
Plus! Biodegradable shipping popcorn! Tastes horrible though.
Date of experience: August 10, 2020
They made it so easy to install a new stereo in my car. The order process was streamlined by them having everything bundled. The ready harness service was more than worth the small price I paid to avoid worring if I had everything connected properly. From start to finish I removed the old steep and had the new one installed in less than an hour.
Date of experience: March 8, 2018
Dee started me off with a great av receiver and kalven help with the final sale. Kat help with setup all offered direct lines of contact. The sale and advice has been top notch no pressure sales just genuine good advice and answered all my questions.
Date of experience: January 9, 2019
I haven't installed a car stereo and speakers into a car since the 1980s. Everyone told me how much of a pain it is to match up a new system into an older car. Crutchfield made it unbelievably easy. I gave them make model and year and they gave me EVERYTHING I needed. Including trim tools AND instructions specific to my car. These guys are geniuses. Really happy. Thanks.
Date of experience: May 6, 2020
In a time where companies pushed the product and have no knowledgeable staff this is not the case in this company they know their product and they know how to install it and insured me with the confidence that I could do the job myself great company what a breath of fresh air
Date of experience: September 19, 2017
Been shopping with crutchfield for years, as with many other vendors. The service and customer support is absolutely the best. Take it from a 50 year old, 20 year ARMY veteran, with lots of experience shopping for electronics not only domestically but internationally as well, it doesnt get any better than this! The support provided for the life of your purchase alone should justify the experience, let alone the absolutely great attitude and knowledge of the staff! Always impressed!
Date of experience: October 30, 2017
Great website to help me select everything I needed to upgrade my speakers. I especially liked the mounting brackets designed for my car. I called customer service for a part my Shepherd ate (yes really). Best customer experience call I have had in a long time. Service person had a good laugh too.
Date of experience: March 24, 2018
This website is best one for buying electronics items. I had used this website for purchasing a LCD TV. So there are providing catalogue for getting more details of product. So this is helped me very much. If anyone needs best online service for buying electronics item they can use this service without any doubt.
Date of experience: September 11, 2014
The drafty, creaky and poorly lit Crutchfield Hall makes an excellent setting for this fast-paced Victorian ghost story from Mary Downing Hahn. A short novel with a compelling plot, it keeps the reader wondering until the last page. Florence, the story's heroine, is a young orphan girl from London who moves to Crutchfield Hall to live with relatives she's never known.
Date of experience: March 9, 2015
Living in Alaska many companies do not ship here or ship here free and Crutchfield does. We've used Crutchfield for many years now and continue to get the best reliable service. Although there were many vendors with the same pricing on the product I chose Crutchfield because they do not bait and switch on price or shipping.
Date of experience: July 3, 2018
I purchased a TiVo Bolt+ from Crutchfield at full price. There were no sales for the Bolt+ anywhere at the time. A few days later Amazon had the TiVo Bolt+ on sale for $375.75. Crutchfield verified the Amazon price and refunded the difference for my new Bolt. They were very quick on the refund. Kudos to them and I will buy from them again in the future. Was going to rate four stars, gave them five due to the deal I received.
Date of experience: July 23, 2017
Amazing customer service, I had an issue with purchasing my kit and double din. Called customer service and they helped me out right away. They are all respectful and patient. Would recommend to others!
Date of experience: May 15, 2018
Electronics is a very competitive market. Crutchfield is my go to the very knowledgeable staff are there to help. I have purchased my home theatre and car audio items for years. The free shipping is the best seeing that I live in Hawaii.
Date of experience: July 20, 2018
The speakers are great and the inclusion of wiring adapters was greatly appreciated. The included mounting brackets didn't fit, but aside from that, the install was quick and easy. Should have upgraded years ago.
Date of experience: October 26, 2020
Crutchfields buying experience is one of a kind. I can't think of another website that pays this close attention to detail. From helping you understand your own car to suggestions of what models fit into your car is just Amazing! Puts any other website to shame. A truly great experience from beginning to end. And then some. Will I Buy again? In a heartbeat!
Date of experience: January 15, 2019
While searching for a replacement car stereo for my Cadillac STS, I did a lot of research. I wanted certain features, and I am a stickler for a head unit that has a fast processor. It took me awhile to find what I was looking for. I ended up calling Crutchfield support and talking to Stone, who walked me through some different options, and was able to provide info that I had missed.
Date of experience: July 2, 2020
I called to get some help with the correct stereo and wiring products for my van. We have a rear entertainment system so I needed some help with all the products that it would take to make it all work right. I spoke to Trish and she was very patient and helpful. We walked through all of the features I would need and she sent me an email with the inbox of all the products that worked for our vehicle. I even messed up and double ordered the whole cart, but they called me within seconds to see if I messed up! Everything arrived very quickly and all of it fit and worked flawlessly! Great experience with Crutchfield!
Date of experience: April 11, 2019
I purchased a Sony DVD Player and HDMI cable recently.
The order was processed and received quicker than I expected.
The order was correct and received in excellent condition.
The price beat anything Amazon could offer.
To say I am satisfied with my purchasing experience would be an understatement.
I will shop here again.
Date of experience: April 25, 2020
Delivery was very quick, received product in two days. It was a perfect fit and installation was very simple since everything was wired by Crutchfield. Directions and hookup was easy and steering wheel control functions still work with no issues.
Date of experience: August 20, 2019
Your web site was amazingly intuitive and user friendly. Shipping was fast. Stereo and ready harness was easy to install with your PDF instructions. You have earned my thanks and future business. I highly recommend Crutchfield to all my friends.
Date of experience: October 20, 2018
Sometimes the selection of the installation kits for radios can be confusing especially when the site says this product fits in your vehicle, I still like the site and the products offered and will shop here again
Date of experience: December 14, 2020
Although I could have purchased my items for less from other sources, I chose Crutchfield because of their support and ReadyHarness service. The harness saved me a lot of time and headaches of wiring, and I only had to contact support for one minor issue, with a quick and easy to understand answer. I will do business here again!
Date of experience: July 4, 2019
Every person that I have dealt with from Crutchfield has been helpful and courteous to the degree that it will always be my desire to work with this organization… they are there to help and they do it quite well
Products used:
Hi fi equipment
Date of experience: February 14, 2021
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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