• Bookmark

    Crutchfield

2022 SITEJABBER AWARD

Crutchfield

Is this your business?
Write a Review

Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
See all photos
How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
See positive reviews
Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
See critical reviews

Reviews (1,617)

Rating

Timeframe

Other

Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user jjc17
Virginia
1 review
0 helpful votes
  • Send Message
November 24th, 2020

I wanted to replace an OLD receiver in my even older (2002) Jetta for some new features. I found a very reasonably priced receiver (no sense spending more than the car's worth, which isn't much) with all the features I was looking for and was provided with the wiring adapter and VW specific removal tools as a bonus. All I had to do was connect the receiver harness to the VW adapter harness (soldered and heat shrink) and plug it in. This was the easy part. Now taking apart a 20 year old beater's dash without splintering it will be the challenge, but the radio is ready to go!

Date of experience: November 24, 2020

Thumbnail of user michaelf2381
Pennsylvania
1 review
1 helpful vote
  • Send Message
February 24th, 2021

I have purchased from Crutchfield in the past without disappointment. So when it came time to upgrade my upstairs entertainment center I knew where to go. I purchased a great Marantz receiver and Kipsch bookshelf speakers at great savings and delivery was fast. Thank you Crutchfield!

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2021

Thumbnail of user tonya423
Florida
1 review
1 helpful vote
  • Send Message
August 10th, 2020

I was shopping around for some Noco products and found that Crutchfield had the best prices. They didn't carry their full line of products, but they had what I was looking for. IIRC, I got a tracking number the same day I ordered and received everything within 2 days. Everything was exactly as advertised and shipped for free.

Plus! Biodegradable shipping popcorn! Tastes horrible though.

Date of experience: August 10, 2020

Thumbnail of user elizabethi18
Wisconsin
1 review
0 helpful votes
  • Send Message
March 8th, 2018

They made it so easy to install a new stereo in my car. The order process was streamlined by them having everything bundled. The ready harness service was more than worth the small price I paid to avoid worring if I had everything connected properly. From start to finish I removed the old steep and had the new one installed in less than an hour.

Date of experience: March 8, 2018

Thumbnail of user renee19
Ohio
1 review
1 helpful vote
  • Send Message
January 9th, 2019

Dee started me off with a great av receiver and kalven help with the final sale. Kat help with setup all offered direct lines of contact. The sale and advice has been top notch no pressure sales just genuine good advice and answered all my questions.

Date of experience: January 9, 2019

Thumbnail of user bruceo68
Rhode Island
1 review
1 helpful vote
  • Send Message
May 6th, 2020

I haven't installed a car stereo and speakers into a car since the 1980s. Everyone told me how much of a pain it is to match up a new system into an older car. Crutchfield made it unbelievably easy. I gave them make model and year and they gave me EVERYTHING I needed. Including trim tools AND instructions specific to my car. These guys are geniuses. Really happy. Thanks.

Date of experience: May 6, 2020

Thumbnail of user eds207
New York
1 review
0 helpful votes
  • Send Message
September 19th, 2017

In a time where companies pushed the product and have no knowledgeable staff this is not the case in this company they know their product and they know how to install it and insured me with the confidence that I could do the job myself great company what a breath of fresh air

Date of experience: September 19, 2017

Thumbnail of user rodolfod6
Florida
2 reviews
0 helpful votes
  • Send Message
October 30th, 2017

Been shopping with crutchfield for years, as with many other vendors. The service and customer support is absolutely the best. Take it from a 50 year old, 20 year ARMY veteran, with lots of experience shopping for electronics not only domestically but internationally as well, it doesnt get any better than this! The support provided for the life of your purchase alone should justify the experience, let alone the absolutely great attitude and knowledge of the staff! Always impressed!

Date of experience: October 30, 2017

Thumbnail of user karll46
Iowa
3 reviews
0 helpful votes
  • Send Message
March 24th, 2018

Great website to help me select everything I needed to upgrade my speakers. I especially liked the mounting brackets designed for my car. I called customer service for a part my Shepherd ate (yes really). Best customer experience call I have had in a long time. Service person had a good laugh too.

Date of experience: March 24, 2018

Thumbnail of user rolandc14
India
5 reviews
10 helpful votes
  • Send Message
September 11th, 2014

This website is best one for buying electronics items. I had used this website for purchasing a LCD TV. So there are providing catalogue for getting more details of product. So this is helped me very much. If anyone needs best online service for buying electronics item they can use this service without any doubt.

Date of experience: September 11, 2014

Thumbnail of user leonardp10
California
2 reviews
1 helpful vote
  • Send Message
March 9th, 2015

The drafty, creaky and poorly lit Crutchfield Hall makes an excellent setting for this fast-paced Victorian ghost story from Mary Downing Hahn. A short novel with a compelling plot, it keeps the reader wondering until the last page. Florence, the story's heroine, is a young orphan girl from London who moves to Crutchfield Hall to live with relatives she's never known.

Date of experience: March 9, 2015

Thumbnail of user robertb1150
Robert B.
Washington
1 review
1 helpful vote
  • Send Message
July 3rd, 2018

Living in Alaska many companies do not ship here or ship here free and Crutchfield does. We've used Crutchfield for many years now and continue to get the best reliable service. Although there were many vendors with the same pricing on the product I chose Crutchfield because they do not bait and switch on price or shipping.

Date of experience: July 3, 2018

Thumbnail of user markl257
Florida
1 review
0 helpful votes
  • Send Message
July 23rd, 2017

I purchased a TiVo Bolt+ from Crutchfield at full price. There were no sales for the Bolt+ anywhere at the time. A few days later Amazon had the TiVo Bolt+ on sale for $375.75. Crutchfield verified the Amazon price and refunded the difference for my new Bolt. They were very quick on the refund. Kudos to them and I will buy from them again in the future. Was going to rate four stars, gave them five due to the deal I received.

Service
Value
Shipping
Quality

Date of experience: July 23, 2017

Thumbnail of user michaelr661
Kentucky
1 review
0 helpful votes
  • Send Message
May 15th, 2018

Amazing customer service, I had an issue with purchasing my kit and double din. Called customer service and they helped me out right away. They are all respectful and patient. Would recommend to others!

Date of experience: May 15, 2018

Thumbnail of user isaach48
Hawaii
1 review
0 helpful votes
  • Send Message
July 20th, 2018

Electronics is a very competitive market. Crutchfield is my go to the very knowledgeable staff are there to help. I have purchased my home theatre and car audio items for years. The free shipping is the best seeing that I live in Hawaii.

Date of experience: July 20, 2018

Thumbnail of user bc193
Kentucky
1 review
0 helpful votes
  • Send Message
October 26th, 2020

The speakers are great and the inclusion of wiring adapters was greatly appreciated. The included mounting brackets didn't fit, but aside from that, the install was quick and easy. Should have upgraded years ago.

Date of experience: October 26, 2020

Thumbnail of user luisi14
California
1 review
1 helpful vote
  • Send Message
January 15th, 2019

Crutchfields buying experience is one of a kind. I can't think of another website that pays this close attention to detail. From helping you understand your own car to suggestions of what models fit into your car is just Amazing! Puts any other website to shame. A truly great experience from beginning to end. And then some. Will I Buy again? In a heartbeat!

Date of experience: January 15, 2019

Thumbnail of user andyd214
Indiana
1 review
1 helpful vote
  • Send Message
July 2nd, 2020

While searching for a replacement car stereo for my Cadillac STS, I did a lot of research. I wanted certain features, and I am a stickler for a head unit that has a fast processor. It took me awhile to find what I was looking for. I ended up calling Crutchfield support and talking to Stone, who walked me through some different options, and was able to provide info that I had missed.

Date of experience: July 2, 2020

Thumbnail of user davidr1273
Kansas
1 review
0 helpful votes
  • Send Message
April 11th, 2019

I called to get some help with the correct stereo and wiring products for my van. We have a rear entertainment system so I needed some help with all the products that it would take to make it all work right. I spoke to Trish and she was very patient and helpful. We walked through all of the features I would need and she sent me an email with the inbox of all the products that worked for our vehicle. I even messed up and double ordered the whole cart, but they called me within seconds to see if I messed up! Everything arrived very quickly and all of it fit and worked flawlessly! Great experience with Crutchfield!

Date of experience: April 11, 2019

Thumbnail of user rs477
R
New Mexico
2 reviews
1 helpful vote
  • Send Message
April 25th, 2020

I purchased a Sony DVD Player and HDMI cable recently.
The order was processed and received quicker than I expected.
The order was correct and received in excellent condition.
The price beat anything Amazon could offer.
To say I am satisfied with my purchasing experience would be an understatement.
I will shop here again.

Date of experience: April 25, 2020

Thumbnail of user brandont74
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 20th, 2019

Delivery was very quick, received product in two days. It was a perfect fit and installation was very simple since everything was wired by Crutchfield. Directions and hookup was easy and steering wheel control functions still work with no issues.

Date of experience: August 20, 2019

Thumbnail of user davidm1641
West Virginia
1 review
0 helpful votes
  • Send Message
October 20th, 2018

Your web site was amazingly intuitive and user friendly. Shipping was fast. Stereo and ready harness was easy to install with your PDF instructions. You have earned my thanks and future business. I highly recommend Crutchfield to all my friends.

Date of experience: October 20, 2018

Thumbnail of user brucef257
California
1 review
0 helpful votes
  • Send Message
December 14th, 2020

Sometimes the selection of the installation kits for radios can be confusing especially when the site says this product fits in your vehicle, I still like the site and the products offered and will shop here again

Date of experience: December 14, 2020

Thumbnail of user randys261
Oregon
1 review
0 helpful votes
  • Send Message
July 4th, 2019

Although I could have purchased my items for less from other sources, I chose Crutchfield because of their support and ReadyHarness service. The harness saved me a lot of time and headaches of wiring, and I only had to contact support for one minor issue, with a quick and easy to understand answer. I will do business here again!

Date of experience: July 4, 2019

Thumbnail of user johnnys332
Texas
1 review
1 helpful vote
  • Send Message
February 14th, 2021

Every person that I have dealt with from Crutchfield has been helpful and courteous to the degree that it will always be my desire to work with this organization… they are there to help and they do it quite well

Products used:
Hi fi equipment

Service
Value
Shipping
Quality

Date of experience: February 14, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

How do I know I can trust these reviews about Crutchfield?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Crutchfield?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business