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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user michaelk970
California
1 review
0 helpful votes
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February 12th, 2019

I purchased a set of surround sound speakers. Not knowing what to get, I launched a chat and within minutes had a great set of speakers at a saving of over $200.00 over Amazon.

Delivery was very prompt. I had the speakers within two business days with free shipping.

They are wonderful to work with.

Date of experience: February 12, 2019

Thumbnail of user mikec785
New York
1 review
0 helpful votes
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March 21st, 2019

In the last few months, I have purchased a double din car stereo and a blue tooth reciever, and both products were priced great and the service and extras are such a benefit. Will use Crutchfield again... thanks

Mike c/ R. I.

Date of experience: March 21, 2019

Thumbnail of user devinn16
New York
1 review
1 helpful vote
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March 18th, 2020

Navigating the site was easy and I was able to find what I wanted. After the product shipped I received it in a timely manner and everything was correct. After installing the speakers I was more than pleased by the sound of the speakers. I will definitely use Crutchfield again in the future and will recommend them to anyone.

Date of experience: March 18, 2020

Thumbnail of user josephk812
Tennessee
1 review
1 helpful vote
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October 24th, 2020

This was just the product I needed and the delivery time was fantastic. I had one issue that required customer service, but that went so smoothly that I thought I must have missed something. I've never experienced such wonderful customer service! This was one of the best transactions I've had with any company in many, many years.

Date of experience: October 24, 2020

Thumbnail of user josephb653
Alabama
1 review
0 helpful votes
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December 13th, 2019

The Metra facing kit has two panels that go on either side of the new unit and the the two screws for each side were too short once you put the (absolutely necessary) Toyota factory brackets between the Metra panels and the new unit. Fortunately Lowes is close by and the length of the screws no critical (nothing in the new unit housing to contact).

But all other aspects of the install in a 2008 4 Runner went very well! Wiring harness, instructions all perfect.

Date of experience: December 13, 2019

Thumbnail of user richarda161
Arizona
1 review
0 helpful votes
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January 15th, 2018

It took me about 4 days to get the whole system installed, 2 times I hjad to contact Crutchfilds Support. They are very knowledgeable about every thing they sell & were able to fix my puny problems with one contact.

Date of experience: January 15, 2018

Thumbnail of user bruceo30
Wisconsin
1 review
0 helpful votes
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March 21st, 2019

Crutchfield is very focused on making sure that you get what you want, and every step of making a purchase is focused on this. The online description is very accurate, and the available help was great. I received my purchase in two days, and what I received was exactly want I wanted. Overall the experience of purchasing from Crutchfield was excellent.

Date of experience: March 21, 2019

Thumbnail of user kevinr604
Virginia
1 review
1 helpful vote
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June 8th, 2020

I had a plan when I called, but had a few questions and Antonio was very helpful and knowledgeable. He was able to interact with my purchase on the computer. He had great suggestions and made the whole thing easy and painless! I ordered late on a Tuesday afternoon and my entire purchase with one exception was on my doorstep by noon the next day! The receiver is speciality item and had to be shipped from the manufacturer, so no harm there. I have used Crutchfield in the past and will continue to do so. Prices are competitive and the customer service and technical support are superior!

Products used:
Retro Sound receiver
Sound Ordnance Sub and Amp
Install kit
Kicker speakers

Service
Value
Shipping
Quality

Date of experience: June 8, 2020

Thumbnail of user nathanielw51
Texas
1 review
1 helpful vote
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October 9th, 2020

Crutchfield made it so easy to get everything I needed and great instructions for a really easy install, and the it cost the same as other vendors selling it without the harness and installation hardware.

Date of experience: October 9, 2020

Thumbnail of user brianl299
California
1 review
0 helpful votes
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August 13th, 2018

I had been wanting a stereo and speakers for a long time, but worried it would be too hard to install and figure out what I needed. I came to the Crutchfield website and it looked pretty easy. Plus, they included all of the wire connectors I needed for free. I chatted online with a guy because I was still concerned. Got the speakers, stereo and the instructions - everything fit easily and I wish I hadn't hesitated so long.

Date of experience: August 13, 2018

Thumbnail of user dennisb297
Czechia
2 reviews
0 helpful votes
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November 8th, 2018

I wanted to buy some headphones and noticed that they are also really into car audio so it got me excited but then I noticed that Citroen was not an option in the dropdown menu and was kind of disappointed. The headphones are great though, great quality and noise cancellation

Date of experience: November 8, 2018

Thumbnail of user pauls2503
Florida
1 review
0 helpful votes
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October 29th, 2020

97 svt cobra mustang. Metra dash kit for double din removes the a/c doors to shut off flow. Not a deal breaker. Pdf instructions are great, but they are limited to removal of radio and dash. This car has the mach audio system from factory and is a little more involved wiring because of factory amps. All and all great fit and I have the resources for wiring diagrams.

Date of experience: October 29, 2020

Thumbnail of user norbertw15
New York
2 reviews
1 helpful vote
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November 3rd, 2020

The end and experience at Crutchfield is frictionless and extraordinary.

Sales advisers take time tobunderstand needs and work through options to find the best solution. In my most recent case sales person spent more than an hour with me!

Ultimately I had to return a portion of my order and the process could not have been easier. One phone call and within minutes I had a UPS label ready to return my items.

In a word Crutchfield is FANTASTIC!

Date of experience: November 3, 2020

Thumbnail of user fernandor25
Texas
1 review
0 helpful votes
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September 19th, 2017

I was just browsing and trying to determine the right speakers for my truck. Called customer support and the the member got my information for my truck. He "Wade" then asked what kind of sound I was looking for. Then proceeded to give me options and recommendations. He informed me on the current sales and was not trying to push anything on me. What amazed me was after I decided what I wanted he loaded my cart on the website and I was ready to purchase. True top notch service team.
Great job Crutchfield! I will shop again... CHEERS

Date of experience: September 19, 2017

Thumbnail of user kentb62
Pennsylvania
1 review
0 helpful votes
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October 22nd, 2018

From the informed customer service team to the information on the website and how easy checkout and shipping were, Crutchfield never ceases to deliver on quality service. I've been ordering high-end electronic equipment from them since I was 14! I just ordered a new Martin Logan Dynamo 700W sub and Motion 8i center channel speaker for my revamped home theatre. Keep up the good work Crutchfield Team!

Date of experience: October 22, 2018

Thumbnail of user georgeb1130
Florida
1 review
1 helpful vote
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November 29th, 2020

Great price, prompt delivery, great product. The setup was easy, the sound quality is excellent. And the compactness of the unit was perfect for my billiard room. Crutchfield staff was attentive to my purchase needs and gave me a great price.

Date of experience: November 29, 2020

Thumbnail of user raymondc338
Puerto Rico
1 review
1 helpful vote
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November 28th, 2020

I order 1 amplifier, 2 rca cable and wiring kit.
My order arrives in 4 days, and i live in Puerto Rico. Amplifier is open box and comes with all accessories. Thanks Crutchfield is my first big order and i feel to happy.

Date of experience: November 28, 2020

Thumbnail of user quinne15
Louisiana
2 reviews
1 helpful vote
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August 18th, 2020

A good source for stereo equipment and speakers... I've used them for years!
Just recently I was trying to order a sub-woofer and ordered 2 of them cause I couldn't get the online order correctly and then both went through - so I said ok Ill just use one for outside porch and the other by the pool... within a few minutes a nice lady called and asked if I really wanted 2... I said not really and she corrected it on the spot... Great Customer Service

Date of experience: August 18, 2020

Thumbnail of user dony42
Alabama
1 review
1 helpful vote
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July 14th, 2020

I have been a Crutchfield customer for years. I got exactly what I needed in a timely manner and had excellent online customer service when I needed to contact a representative with questions. It's always a pleasure doing business with Crutchfield.

Date of experience: July 14, 2020

Thumbnail of user collinh40
Wisconsin
1 review
1 helpful vote
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April 18th, 2021

I ordered a set of door speakers for my 14 Silverado and I can say that I'm quite impressed. I bought midrange speakers, trying to not go too cheap or too expensive but it was a great choice. I talked to a crutch field rep about replacing my pillar speakers at another time too and he explained the whole process to me on how it would work. Gave me references on products and on prices. For my speaker install I only paid for the speakers, the adapters and the mounting brackets were free. I love the care they put in their products and I would recommend them to anyone for any product.

Tip for consumers:
Take the time to ask questions if you’re not sure, you’ll find the answers you need.

Products used:
Memphis 6x9 coaxial speakers

Service
Value
Shipping
Returns
Quality

Date of experience: April 18, 2021

Thumbnail of user julios18
New Jersey
1 review
0 helpful votes
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July 30th, 2017

They are very professional at what they do, there customer service is way far beyond what customer service is suppose to be, prices are always affordable, I tell everyone about Crutchfield there the best.

Date of experience: July 30, 2017

Thumbnail of user joseg137
California
1 review
2 helpful votes
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January 21st, 2018

It had been 14 years since I replaced my radio in my civic with my refurbished Kenwood deck from crutchfield. I was a little heistant at first to purchase a refurbished unit, but I knew if I had any issues the crutchfield team would help me. I cant believe the sound difference and the unit is basically brand new with no issues. I opted for standard shipping and I ended up receiving my unit in 2 days which was very fast for standard shipping. Thanks again to the crutchfield team for waking up my car sound system again!

Date of experience: January 21, 2018

Thumbnail of user robertt382
Georgia
1 review
0 helpful votes
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April 27th, 2018

Purchased car stereo with steering wheel controls, had issues with steering wheel controls and crutchfield resolved in about 20 min on the phone without seeing it; pretty awesome! Awesome selection of stuff to outfit just about anything

Date of experience: April 27, 2018

Thumbnail of user wesd29
Virginia
1 review
1 helpful vote
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May 7th, 2020

The ordering via the website was easy. I received the headphone in 1 day! I called for tech support and received great support! The tech was knowledgeable, attentive and worked with me concerning some unique questions! I never felt rushed and all my needs were met!

Date of experience: May 7, 2020

Thumbnail of user shirleyc152
Washington
2 reviews
0 helpful votes
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December 9th, 2018

Product (amplifier) was just as advertised. Quality product. Ordering this product was so easy. I was in awe when I received the amplifier just a couple of days after ordering. Thanks to Crutchfield for their excellent service and delivery.

Date of experience: December 9, 2018

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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