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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user davids4864
Wisconsin
1 review
1 helpful vote
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November 8th, 2020

Crutchfield has all the information needed to make the best decision for the equipment you're looking for. Purchasing online is easy. And shipping information is thorough. Great experience and great products!

Date of experience: November 8, 2020

Thumbnail of user joelb79
Illinois
1 review
0 helpful votes
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October 19th, 2017

Had to make the speakers fit the mount due to the wrong ones were sent. The electrical connectors did not fit the speakers, so I cut them off and put different ones in. The instruction were generic and not very helpful.

Date of experience: October 19, 2017

Thumbnail of user roberts1610
Nebraska
2 reviews
0 helpful votes
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December 2nd, 2018

I was looking for a CD changer (I know, I know--old school, but I also have a reel to reel
Tape deck). Anyway, Crutchfield had a good selection, reasonable prices and great service.
Totally satisfied.

Date of experience: December 2, 2018

Thumbnail of user christopherd563
Alaska
1 review
1 helpful vote
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January 3rd, 2020

- Can't beat the price!
- The removal instructions were great. I would have taken much longer to figure it out on my own. (The RetroSound Santa Fe factory install instructions were a little more shaky, but that was not a Crutchfield issue.)
- Suggest offering wiring harness splice kit when selling the RetroSound radio. The factory connectors are great, but you still have to connect the specific factory conversion to the generic radio connector.
- I intended to get a pair of speakers for the dash in the 1988 Chevy C3 truck. I bought a pair of RockfordFosgate R1,5" speakers, but the magnet was too big to fit in the whole. I had to buy a pair of Pioneer 4" x 6" to match the original hole and mounting. It would have saved me time and money if the website gave a better, precise selection for the application that I was looking for.

Date of experience: January 3, 2020

Thumbnail of user steveg417
Missouri
1 review
0 helpful votes
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March 22nd, 2019

4 Ceiling speakers and center stage have made the boring TV experience much better, not to mention the Yamaha RX-A850 I purchased a few years ago has been a perfect. Match. The center stage will be installed on the MantleMount later today or tomorrow. Amazed at how good the surround is with ceiling mounted speakers.

Date of experience: March 22, 2019

Thumbnail of user tomv126
California
1 review
0 helpful votes
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December 1st, 2018

My purchase from Crutchfield couldn't have been any easier! I did everything online, as I did plenty of research before making my actual purchase. My order was shipped promptly, and arrived as promised. I couldn't be happier.
Now, as soon as it stops raining, I'll be installing the speakers I purchased. Common, sunshine!

Date of experience: December 1, 2018

Thumbnail of user paulc751
New York
3 reviews
0 helpful votes
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May 22nd, 2019

Needed new marine speakers. Went on line to Crutchfield checked for open box and found an awesome deal on a pair of JBL's Placed the order it arrived in(2) days as promised Install went perfect and speakers sound great!

Date of experience: May 22, 2019

Thumbnail of user lloydc27
Tennessee
1 review
0 helpful votes
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June 11th, 2019

Thank you for showing that you valued me and provided me excellent service! Your staff took the time to explain to me what I was getting and listened to me about what I needed. The end product was exactly what I wanted.

Date of experience: June 11, 2019

Thumbnail of user ericg115
New Jersey
1 review
0 helpful votes
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March 3rd, 2018

Before buying my Yamaha YAS-207 speakers I did a lot of research. I found the reviews and videos on Crutchfield very helpful. I also liked the responses that Crutchfield gave to customers that needed assistance. The only issue I have is that since my YAS-207 sound bar sounds so good, I now have the realization that my TV speakers are truly lackluster. I would recommend Crutchfield based on my experience, their customer service ideological, and others experiences. Good price and free shipping was a plus as well.

Date of experience: March 3, 2018

Thumbnail of user davidk853
Alaska
1 review
0 helpful votes
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June 25th, 2019

I needed to replace the AM/FM stock Ford radio in my 2014 F250. The sales rep was knowledgeable and fast with setting up my order. I received my order quickly and was able to install my new Pioneer 5120 myself, the Ready Harness was a HUGE time and headache saver, very nice! The trim pieces fit and no kidding, after I figured out how to remove the dash I had my new radio installed in less than 20 minutes! Thanks Crutchfield, I will be ordering from you again!

Date of experience: June 25, 2019

Thumbnail of user jamesn541
Michigan
1 review
0 helpful votes
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April 19th, 2020

Your product was supposed to work on a 1989 Cadillac brougham. It does not! I emailed you that I need instructions to install it on a 1989 Cadillac brougham. And you sent me with instructions to install a different radio and a year that did not apply to a 1989. Luckily I didnt spend a lot of money for the radio you did send to me. But it shows that several of your employees either dont know their job or dont care. So in the future I can only recommend to others to go to some one else for there electronics.

Date of experience: April 19, 2020

Thumbnail of user scottt360
Louisiana
1 review
1 helpful vote
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January 13th, 2020

Ordered a Pioneer AVH-1500 NEX, and install hardware. Crutchfield had the best price after extensive shopping. Packaging was good and installation hardware was spot on. I could not ask for a better shopping experience.

Date of experience: January 13, 2020

Thumbnail of user dennish485
Virginia
1 review
1 helpful vote
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November 19th, 2020

Crutcfield's website makes doing your homework and choosing gear really easy. I put In my car information and was able to get everything I needed for my daughters car stereo and backup camera install.

Date of experience: November 19, 2020

Thumbnail of user sundaramm
New York
1 review
0 helpful votes
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February 26th, 2019

I ordered a cable modem/router from Crutchfield. Not only was their price was the lowest of all the major vendors, their service was outstanding. The packaging was excellent and so was the speed of the shipment.

Date of experience: February 26, 2019

Thumbnail of user charlesn334
California
1 review
1 helpful vote
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November 18th, 2020

I contacted their customer service rep Trish for help with a technical question for a product that wasn't even theirs. Between Trish and their technical group their were able to diagnose the problem with my 20 year old Bose system, which took us over 30-45 minutes to do so, never feeling rushed while they worked on it. The results ended up with me retiring the Bose system.
Trish then helped me find components for my style of listening to replace the system, and unlike other companies I've worked with, she didn't try and sell me the most expensive products. She listened to what I had to say and matched the system to work best for our preferences and rooms size.
The products arrived packaged perfectly, on time and they were exactly what we needed to replace our old system.
We couldn't be happier with the results of our experience with Crutchfield

Date of experience: November 18, 2020

Thumbnail of user brianl147
Massachusetts
1 review
0 helpful votes
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November 15th, 2017

Thank God we have an electronics internet store that matches as closely as one can to the local audiophile shops that use to dot the landscape. When you deal in high end you want the kind of expertise that the good employees of Crutchfield can provide. I know. I have spent over $100k over 40 years building my dream system again and again as technology changes.

Date of experience: November 15, 2017

Thumbnail of user doronm1
Israel
1 review
0 helpful votes
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October 8th, 2019

I was looking for woofers for my car and got a clear knowledgeable advice over a chat. It was right to the point, and the free service was superb!
Crutchfield was, and is one of the top retailers out there, that still maintains s the personal touch with the customers.

Date of experience: October 8, 2019

Thumbnail of user jackh657
Kentucky
2 reviews
1 helpful vote
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March 18th, 2021

I broke my gaming headsets at home when i sat on my headset accidentally, I was searching for a new gaming headsets at an affordable cost. It was a difficult search to find a good gaming headsets in my budget, but i was lucky enough to get JBL Quantum 200 headset for a best price from Crutchfield. The order received in two days. A great gaming experience because of the quality sound!

Products used:
JBL Quantum 200 Gaming headset.

Service
Value
Shipping
Returns
Quality

Date of experience: March 18, 2021

Thumbnail of user thomask897
Maryland
1 review
1 helpful vote
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October 28th, 2020

I thought I was stuck with a 12 year old OEM car radio that was dead. Got a nice Sony receiver, mount kit and harness kit that worked beautifully. Was able to marry with existing JBL speakers, subwoofer and amp so it was a seamless and inexpensive replacement. Very happy!

Date of experience: October 28, 2020

Thumbnail of user dennisg556
Colorado
1 review
1 helpful vote
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February 17th, 2022

Crutchfield personnel are prompt, professional and accessible. They promised 2 day next air delivery and delivered as promised. When I had a problem connecting a separate phono pre-amp to my RA 1592 Mk II, I called, got immediate service and had my question answered inside of a minute. I chose the Rotel to temporarily replace the McIntosh MA 6900 I have in the New York repair facility. The Rotel put an unexpected smile on my face. When the Mac comes back, I will keep the Rotel for a separate system. Give Crutchfield an A+

Products used:
audio

Service
Value
Shipping
Quality

Date of experience: February 17, 2022

Thumbnail of user williamr384
Arkansas
1 review
0 helpful votes
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June 4th, 2018

My first Crutchfield purchase was an AM/FM radio for my then new 1981 Honda. Both Bill Crutchfield and I had a lot more hair back then. Crutchfield has provided me 3 LCD/LED TVs, various DVD players, and assorted electronics over the years. I have never been disappointed with the products or delivery. Could I have occasionally saved a few dollars elsewhere - maybe. But is not worth the loss or Crutchfield benefits or incuring extra risk. Buy here with confidence.

Service
Value
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Quality

Date of experience: June 4, 2018

Thumbnail of user robe52
Florida
1 review
0 helpful votes
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January 21st, 2019

Shipping was on time and after having some trouble with my install I had fantastic customer service with all my questions. Mitch helped me through every mistake I made with my PAC device for my 2006 Tundra installing a JVC double din. Could not have asked for a better experience with Crutchfield and the product.

Date of experience: January 21, 2019

Thumbnail of user johnr1121
Virginia
1 review
0 helpful votes
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September 19th, 2018

My on-line order for a couple of Sonos speakers was an easy experience. The order was handled efficiently, and the speakers came almost immediately. In the past, I have shopped personally at Crutchfield in Charlottesville, and the staff there have always been very helpful, so I wasn't surprised that the on-line order went well.

Date of experience: September 19, 2018

Thumbnail of user akolgosamunel
India
1 review
0 helpful votes
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July 18th, 2023

EXCELLENT Customer Service! Needed help getting a dash cam today... staff was very knowledgeable and helpful. Also great selection in stock! Highly Recommend!

Service
Value
Shipping
Returns
Quality

Date of experience: July 18, 2023

Thumbnail of user markr1733
Arizona
2 reviews
1 helpful vote
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January 22nd, 2021

I have always purchased my audio products from Crutchfield. Absolute professionals with loads of knowledge and highly customer-focused throughout the entire process. Just a great experience every time.

Date of experience: January 22, 2021

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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