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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user philh316
Georgia
1 review
1 helpful vote
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December 22nd, 2019

I ordered some speakers for my daughters car. The website makes it simple to find the right components for a specific vehicle. My speakers came with instructions for installing them in my daughter's car and the adapters for the wires plugs so no cutting or splicing wires. Couldn't be simpler!

Date of experience: December 22, 2019

Thumbnail of user tomm755
Minnesota
1 review
0 helpful votes
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October 13th, 2019

Excellent price, I had the Geek squad install the speakers today and he commented how easy it was to install with the kit I gave him, speakers and kit bought from Crutchfield. After installation, he commented that he installs many speakers and he was really impressed with the sound from the Kicker speakers!

Date of experience: October 13, 2019

Thumbnail of user markt833
Maryland
1 review
1 helpful vote
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August 5th, 2020

Excellent deal on a Blueray player. We have been using Crutchfield for years. The Sony blueray player was very well priced, ordered on Friday and delivered to my house the next day. We have bought TVs, sound bars, and A/V components from Crutchfield and have never been disappointed.

Date of experience: August 5, 2020

Thumbnail of user greggf19
Colorado
1 review
0 helpful votes
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June 24th, 2019

I found the representative to be knowledgable, and very helpful. The jvc speakers were of good quality, and the wire harnesses, and installation kit allowed me to install the speakers like I knew what I was doing. Very impressed, and I will buy again in the future.

Date of experience: June 24, 2019

Thumbnail of user nickc307
New Jersey
1 review
1 helpful vote
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April 14th, 2020

Great service, my order shipped fast, very impressive sound from the product I ordered. The only problem is the JBL 300 speaker I ordered was slightly damaged right out of the box. The top of the speaker is scratched and the google button is cracked to the point where half of the Google picture on the button came off. This doesn't seem to be effecting the functionality of the speaker, not sure if a replacement could be sent out. I may order a 2nd speaker regardless, the sound is that good!

Date of experience: April 14, 2020

Thumbnail of user paulh349
Arizona
2 reviews
0 helpful votes
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March 2nd, 2018

Sent the wrong face plate with radio had to reorder some where else. Poor navigation for a expensive product. Volume poor, voice for navigation is not there without radio being full blast. This is a jension radio for a dodge truck.

Date of experience: March 2, 2018

Thumbnail of user georgel799
New York
1 review
1 helpful vote
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June 14th, 2021

What a different polk PSW 10 subwoofer makes paired with polk TSi100 speakers. The music comes alive with bone chilling bass. And you don't have to be a rocket scientist to add the subwoofer to your system. Polk gives you several options alone with easy to follow directions. How easy can that be. Thank you. Keep up the excellent work and you have a customer for years to come.

Tip for consumers:
Excellent

Products used:
Electronics

Service
Value
Shipping
Quality

Date of experience: June 14, 2021

Thumbnail of user jimn144
Illinois
1 review
0 helpful votes
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September 18th, 2019

I replaced the factory radio in a 98 Sebring. The car has an Infinity amplifier. The radio works great with the amplifier. Using the Crutchfield adapter plate and wiring plugs made the installation easy.

Date of experience: September 18, 2019

Thumbnail of user jamesd1415
California
1 review
0 helpful votes
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January 12th, 2020

My SVS SB-3000 subwoofer arrived on schedule and in perfect condition. I am very happy with Crutchfield and would have given them five stars except for one thing. They did not require my signature upon delivery, so my $1000 subwoofer sat outside, in my driveway, until I saw that it was there. It could easily have been stolen. If it had been raining, it would have been soaked. If there had been freezing rain, it could have slid down my driveway into the street.

Tip for consumers:
I accepted the (slightly) later delivery option and that knocked $15 off of the price. So shipping was not free, it was a negative $15 and delivery was only one day later than it would have been for standard free shipping.

Products used:
SVS SB-3000 subwoofer

Value
Shipping
Quality

Date of experience: January 12, 2020

Thumbnail of user kevink1298
Ohio
1 review
1 helpful vote
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December 14th, 2020

Cambridge Audio D/A Streamer + new Mac mini, Roon, HD Tracks and massive cd library. Through HiFiman headphones (condo living), a much better world. Crutchfield was an invaluable source of information. Purchase / shipping was smooth as well. Unlike other vendors over the years, Crutchfield is always straight on what is available and when.

Date of experience: December 14, 2020

Thumbnail of user terriw75
Hawaii
3 reviews
0 helpful votes
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July 9th, 2018

Crutchfield helped me with the purchase of the stereo head unit and amp for Wifey's car. They did not try to upscale me or sell me anything I did not need, and they told me in detail what accessories I WOULD need for the install. Thanks!

Date of experience: July 9, 2018

Thumbnail of user howardc161
New York
1 review
1 helpful vote
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November 28th, 2020

Crutchfield notified me that the Bluray player I was interested in was on sale. When I saw the price, I jumped on the deal. Crutchfield shipped my Bluray player for free in two days. Upon receipt of the player I immediately installed it and have been enjoying it since.

Date of experience: November 28, 2020

Thumbnail of user jone80
Georgia
1 review
1 helpful vote
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February 25th, 2020

Best price and fast shipping. Was looking for a single din am/fm/cd/bt with color changing capability and triple preouts with decent output voltage. Crutchfields menu helped me make the decision. Have a 1970 Monte Carlo forest green and have gone with green led lights inside and out and the deck I chose helped me keep with the green theme since the factory backlight on the cluster is green. Thank you crutchfield.

Date of experience: February 25, 2020

Thumbnail of user michaels1670
Oregon
1 review
0 helpful votes
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September 13th, 2018

The subwoofer on an in wall Polk audio was not working due to what seemed to be a non functional amp. Talking to the Crutchfield representative was helpful in finding a replacement and looking at alternatives. The new amp arrived 2 business days later and did make the CSW155 subwoofer operational.

Date of experience: September 13, 2018

Thumbnail of user kristinem24
Idaho
1 review
0 helpful votes
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March 25th, 2018

While searching for speakers for my Audi A4, I stumbled onto Crutchfields website. They had great prices, a loads and loads of speakers, I called for some information on the speakers, they were great directed me to the speakers and helped with the ordering, the to even make matters better, I received an e-mail on how to install the speakers in my Audi, pictures and all. Delivery was fast and prompt.

Date of experience: March 25, 2018

Thumbnail of user ca14243
California
1 review
1 helpful vote
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January 4th, 2016

Onkyo receiver: Purchased and replaced. The replaced unit work fine for a month. Then just randomly shuts off, called and told to contact Onkyo. Onkyo had me send it in for repairs. Came back and worked fine for a week. Called repair shop and was told to send back. Called Crutchfield and they told me I was out of luck since 60 days expired. WTF! Its been in repairs most of the 60 days. Will not buy any products from them again.

Date of experience: January 4, 2016

Thumbnail of user agustinc9
Texas
1 review
0 helpful votes
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March 14th, 2018

It was very easy to choose the right unit for my CRV online and really liked how you help getting all the mounting hardware and Master sheet instructions for a very simple installation, but specially the Ready Harness made connecting the wires from new unit to vehicle harness a breeze! Thanks for a great experience and will definitely return to shop with you guys!

Date of experience: March 14, 2018

Thumbnail of user daniela1124
Alabama
1 review
1 helpful vote
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July 12th, 2021

I was looking for some Klipsch outdoor speakers to replace the ones I have had for 12 or 13 years. Crutchfield had them ready for shipping and I got them within a few days. I have already mounted them and have enjoyed listening to the great sound coming out of these speakers. The model of the speakers is KHO-7

Products used:
Klipsch outdoor speakers

Service
Value
Shipping
Quality

Date of experience: July 12, 2021

Thumbnail of user alexu45
Nebraska
2 reviews
0 helpful votes
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March 7th, 2018

Crutchfield is absolutely amazing! Prices are extremely afforable, support is free and very friendly, and the install instructions for every car is uncluded. I'm so impressed with them, that I'm a customer for life.

Date of experience: March 7, 2018

Thumbnail of user kernalh
Arizona
1 review
0 helpful votes
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December 12th, 2023

While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding.

Key Concerns:

Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration.
Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps.
Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt.
Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings.
Recommendation:

For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues.

Overall:

While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs.

Date of experience: December 12, 2023

Thumbnail of user zacharyc57
Georgia
1 review
0 helpful votes
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July 15th, 2018

Im happy with my purchase and probably wouldnt shop for car audio anywhere else. Problem was that one of the parts didnt fit the dash and had to leave a gaping hole to install my stereo. It was only off by a few milimeters so it was forgivable.

Date of experience: July 15, 2018

Thumbnail of user carlyc49
Massachusetts
1 review
1 helpful vote
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July 26th, 2020

I Was shopping for a stereo system for my 2011 ridgeline I shop multiple websites before a coworker referred me to CRUTCHFIELD. Hands down, I'm very pleased and impressed by the ACCURACY of this website. These people know what they are doing, very professional. I was able to find everything that I needed for the installation including guidance on how to install it. They even pre-connect the harness for me. All I had to do was plug and play. Thank you guys keep up the good work. I will definitely refer your website to friends and family and anyone else I come across.

Date of experience: July 26, 2020

Thumbnail of user natel49
Hawaii
1 review
1 helpful vote
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June 27th, 2021

Great business that has amazing employees and fantastic reliability. Never had any problems with their products and have ordered things from them multiple times.

Tip for consumers:
Super reliable, amazing customer service, free shipping, great products. Can’t go wrong

Products used:
I’ve bought so many things from Crutchfield

Service
Value
Shipping
Returns
Quality

Date of experience: June 27, 2021

Thumbnail of user bobbyj51
California
1 review
0 helpful votes
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November 12th, 2017

Ordered some polk 5x7 speakers for my f350, arrived in 2 days, fit perfect, sounded as described. They even sent adapter plugs (not ordered) that made the install super easy. Crutchfield has earbed all my future bussiness!

Date of experience: November 12, 2017

Thumbnail of user billa405
California
1 review
1 helpful vote
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October 6th, 2020

Crutchfield has been in existence since the mid 70s and is operated with the best enthusiasts working to make customers satisfied. All businesses should be like this.

Date of experience: October 6, 2020

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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