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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user jonmarcg
Pennsylvania
1 review
0 helpful votes
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August 25th, 2018

Very easy radio to install very please with the product will definitely buy again from Crutchfield!. Will tell all my car friends and family about how well the products work.

Date of experience: August 25, 2018

Thumbnail of user danielj110
Texas
1 review
0 helpful votes
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February 25th, 2018

My Sales Rep/Tech Peyton was excellent. Pointed me in the right direction, and left me feeling someone would be there to help with after-sales support if I needed it.

Date of experience: February 25, 2018

Thumbnail of user lewisg42
Texas
1 review
0 helpful votes
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November 19th, 2018

I just purchased the Klipsch RP-8000F speakers to replace a pair of RP-260F speakers that I purchased a couple of years ago. The RP-260F is a great speaker and I recommend it, but the RP-8000F benefits from the larger woofer and the new ventilated design tweeter... good highs, good mid-range and good clean bass. I use them in a surround sound system and also with an all analog turntable stereo setup. The sound of cymbals on a vinyl record is a good indicator of true music reproduction, and the RP-8000F can ring with the best. I am very pleased with the purchase. I recommend the RP-8000F as well as any Klipsch product out there. Klipsch products have a great price value relationship. Crutchfield gave me great service always!

Service
Value
Shipping
Quality

Date of experience: November 19, 2018

Thumbnail of user scottm280
Illinois
1 review
0 helpful votes
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March 7th, 2018

I really needed to upgrade my factory OEM speakers in my 2017 Buick Encore. I had a mid-grade budget and was getting very confused by reading customer reviews. I decided to go to the experts and reach out for some advice. Levi from Crutchfield helped me out TREMENDOUSLY. Levi felt a pair of Infinity speakers in front and some JL Audio speakers in back would give me exactly what I was looking for. I took Levis advice and immediately ordered them. I installed them last night and could not believe the difference. The sound was exactly what I was hoping to achieve. I was right on budget too. Had I listened to only customer reviews, who knows what I would have ended up with. I also would not have mixed in 2 different brands when only replacing speakers. I trusted Levis advice. They sound fantastic running on only the factory head unit. We are strongly considering replacing speakers in our GMC Denali now after this great experience. Dont shop around. Crutchfield provides the OEM speaker adapters and wiring harnesses. I saved around $60 just on those parts alone. Thank you Levi and Crutchfield! You ROCK and now, so do I!

Date of experience: March 7, 2018

Thumbnail of user arleenw6
Mississippi
1 review
0 helpful votes
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March 2nd, 2019

I am happy with my order because I also received additional wire which was unexpected. We had a camera go down and just needed a replacement. I now have decided to add another camera.

Date of experience: March 2, 2019

Thumbnail of user chrisb977
Massachusetts
1 review
0 helpful votes
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November 2nd, 2018

I bought a pair of Marshall Major 3 earphones.
Ordering was an easy process and they arrived, as promised, within a couple of days!
It was an absolute pleasure to do business with them..

Date of experience: November 2, 2018

Thumbnail of user yvess10
Massachusetts
1 review
0 helpful votes
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April 9th, 2018

The shipping was fast. The quality of the Crutchfield Premium cable is very good, but not excellent. But for $10, they are an excellent deal, I doubt that anything under $25 could be better.

Date of experience: April 9, 2018

Thumbnail of user davef165
New Mexico
1 review
1 helpful vote
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September 1st, 2019

Great website. Got everything I needed for the install without hunting around. Happy with th product as well. Emailed install instructions were great also.

Date of experience: September 1, 2019

Thumbnail of user robertp322
Virginia
1 review
0 helpful votes
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December 7th, 2017

I've bought several head units from Crutchfield over the years. By discounting the installation kits and including detailed instructions, I've never had any issues.

Date of experience: December 7, 2017

Thumbnail of user jamesm4084
Florida
1 review
1 helpful vote
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December 14th, 2020

Crutchfield stands alone on customer service and helpfulness. Their advisors are very knowledgeable and willing to offer expert advice on products without hard sell.

Date of experience: December 14, 2020

Thumbnail of user angelc133
Florida
1 review
0 helpful votes
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October 28th, 2019

After several month searching for a nice equipment and price, finally founded with all of you, its amazing, very detailed purchase i made with you, very professional, outstanding, thank you..

Date of experience: October 28, 2019

Thumbnail of user joer362
Rhode Island
1 review
0 helpful votes
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September 17th, 2018

I can't thank Otis and Dakota enough for the help and guidance that they gave me with this purchase. Everything I needed was in one package. The support was incredible.

Date of experience: September 17, 2018

Thumbnail of user jillianl51
North Carolina
1 review
1 helpful vote
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April 18th, 2021

Our Crutchfield experience was great. We found the right radio and speakers for our daughters car. It was easy purchasing and fast shipping. We will definitely purchase from them again.

Products used:
Bluetooth radio, speakers for the whole car

Value
Shipping
Quality

Date of experience: April 18, 2021

Thumbnail of user brianl57
Canada
9 reviews
8 helpful votes
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September 10th, 2015

Purchased some high end stereo equipment from Crutchfield and couldn't be happier. Fast delivery and very well packaged. No hesitation giving them a 5 star rating.

Date of experience: September 10, 2015

Thumbnail of user adrianm337
Florida
1 review
1 helpful vote
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October 8th, 2021

Good quality and excellent costumer service from their staff, as I contacted them a couple times and they always answered my questions. Will order again.

Service
Value
Shipping
Returns
Quality

Date of experience: October 8, 2021

Thumbnail of user tuckerb1
Florida
1 review
1 helpful vote
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January 25th, 2018

They fit my s10 almost perfect and have great bass paired with crisp sound. It also came with the connectors so i didnt even had to splice any wires. Loved them highly recommend

Date of experience: January 25, 2018

Thumbnail of user richr34
Wyoming
1 review
0 helpful votes
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April 21st, 2018

Helpful staff, free and fast shipping, and a great product. Why wouldn't you buy from them? The chat service made it easy for to ask questions without calling or if it's a simple question.

Date of experience: April 21, 2018

Thumbnail of user peterk74
California
11 reviews
14 helpful votes
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March 14th, 2016

Their customer service is wonderful and I've never had any issues with them. Great prices and they give you all the parts needed to handle your car stereo swapout!

Date of experience: March 14, 2016

Thumbnail of user jonathanl201
Arkansas
1 review
0 helpful votes
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July 21st, 2019

I got everything necessary to install in my car included for free, Couldn't be happier. Crutchfield also included very detailed instructions that made the installation Easier.

Date of experience: July 21, 2019

Thumbnail of user clayj34
Washington
1 review
1 helpful vote
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June 9th, 2021

Ordered Sanus speaker stands, arrived on time in great shape. Easy assembly instructions and the product is as advertised, outstanding process every time I use Crutchfield. They never disappoint!

Tip for consumers:
You can always call for information or help choosing the products.

Products used:
Audio equipment

Service
Value
Shipping
Returns
Quality

Date of experience: June 9, 2021

Thumbnail of user tedc105
Oregon
1 review
1 helpful vote
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June 6th, 2020

Product (ifi hip dac) delivered exactly as promised. The dac has been awesome. I'm embarrassed that I listened to crappy sound for so long - never again.

Date of experience: June 6, 2020

Thumbnail of user daleb255
Virginia
1 review
1 helpful vote
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January 19th, 2020

Purchased 2 Auralex pads for my 350 watt Klipsch subs, what a difference, subs sound much cleaner and thump with more authority. Would highly recommend if you have subs + hardwood floors!

Date of experience: January 19, 2020

Thumbnail of user kenn200
Pennsylvania
1 review
0 helpful votes
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April 3rd, 2022

Crutchfield

To start, new radio for a 2007 Honda CRV. All functions (backup camera, steering wheel controls, etc) worked with factory radio.

Radio ordered by CF recommendation. Assured it would work with vehicle. Dash kit ordered as well.

After several hours of install (backup camera, maestro flash, dark kit configuration. Backup camera would not function in reverse. Technical support called 6 times. Different answer each time. Flashed module 4 times based on tech support. Finally demanded a supervisor. Was sent a complete replacement for everything.

New radio configured, maestro flashed. No difference. At this point, supervisor told me it will not function as intended.

Additional "not working" functions include:
1. Dash kit that did not match the vehicle mount holes. Used the factory brackets which fit perfectly. Got refund for kit.
2. Steering controls for voice dial and "back" do not work. No resolution by tech support.
3. Final straw, usb mount kit for existing factory blank does not even come close to fitting. No clips to mount it in dash that even resemble the blank that came out.

Tip for consumers:
Get guarantee for EXACT fit!

Products used:
Radio

Service
Value
Shipping
Returns
Quality

Date of experience: April 3, 2022

Thumbnail of user el89
Virginia
1 review
0 helpful votes
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June 22nd, 2019

Reciever arrived less than 48 hours later. The website was very well organized and easy to sort out the models that would work with our vehicles. Very good shopping experience!

Date of experience: June 22, 2019

Thumbnail of user kendalld14
Illinois
2 reviews
0 helpful votes
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December 8th, 2019

So I ordered kickers for my 16 dodge and I went of there sizes and no definitely wrong fronts and back of my car are 6x9 not 5-1/2 and 6-1/2and not only do the kickers I bought sound terrible my stock speakers are more clear sounding and have more bass.

Date of experience: December 8, 2019

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Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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