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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user dd233
New Jersey
1 review
0 helpful votes
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February 1st, 2018

Your website is great and easy to use. Processing of my order was simple. I like that you kept in touch via email on the status of my order until it arrived. And your prices are Great! Thanks

Date of experience: February 1, 2018

Thumbnail of user mikeyc5
New Jersey
1 review
0 helpful votes
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March 9th, 2018

The prodcuts were undamaged but i recieved the boxes pretty much destroyed on my porch. The box that contained the actual subwoofers was completey busted open on one side. Other than that everybing was good. Plus fast shipping.

Date of experience: March 9, 2018

Thumbnail of user rickw300
Michigan
1 review
0 helpful votes
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November 12th, 2018

Love everything about the sales but I ordered factory wired. All is great except clock and date change when car is off. I can't seem to rectify it. The Ford radio had a clock and it was fine

Date of experience: November 12, 2018

Thumbnail of user darylt34
Oklahoma
2 reviews
0 helpful votes
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April 21st, 2020

I ordered an Alpine radio for a 2000 Jeep. It showed up ahead of schedule and I follow the instructions that were emailed to me and I was able to replace the radio in 15 minutes. No hassle.

Date of experience: April 21, 2020

Thumbnail of user johnr618
Pennsylvania
1 review
0 helpful votes
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March 15th, 2018

Great buy, would like to thank Conrad and Paul for making my purchase go so smoothly. I would recommend Crutchfield to all who are looking to purchase a new car stereo.

Date of experience: March 15, 2018

Thumbnail of user daniela200
Maryland
1 review
1 helpful vote
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May 14th, 2018

I ordered all new door speakers and I am very satisfied with ordering through Crutchfield. The fact that they include new speaker mounts and hardware makes them the best! Thank you!

Date of experience: May 14, 2018

Thumbnail of user jasont222
California
1 review
1 helpful vote
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November 24th, 2018

Ordered on Sunday evening said 3 days didn't receive it till Friday afternoon so not as advertised I did receive the correct items just not in a timely manner

Date of experience: November 24, 2018

Thumbnail of user davidc1401
Tennessee
1 review
0 helpful votes
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November 11th, 2018

They have made choosing a system so very easy. Listing out options by make and model of vehicle as well as having support by computer and by phone at all times!

Date of experience: November 11, 2018

Thumbnail of user jamesh1293
Texas
1 review
0 helpful votes
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April 30th, 2019

The 2019 Kenwood Excelon DNX696S Navigation Receiver was the cheapest Kenwood navigation receiver that had HD Radio built-in. Crutchfield had it in stock. Crutchfield's price was as cheap as anywhere and included Two-day UPS Air shipping and car specific installation kit. I installed it in less than an hour. It fits and works well.

Products used:
Kenwood Excelon DNX696S Navigation Receiver and installation kit.

Service
Value
Shipping
Quality

Date of experience: April 30, 2019

Thumbnail of user roys668
Michigan
3 reviews
3 helpful votes
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May 7th, 2022

I the past, I had purchased products from Crutchfield. NEVER any problems with ANYTHING! Ordered today and if you're in or near Lancaster, Pa. YOUR ORDER WILL BE IN. YOUR HOME, THE VERY NEXT DAY. I COULDN'T BELIEVE IT! Outstanding! NOBODY, ANYWHERE, ANYTIME will EVER BEAT Crutchfield. NOBODY!

Date of experience: May 7, 2022

Thumbnail of user tonyw113
California
1 review
0 helpful votes
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March 18th, 2018

I'm satisfy with my experience that I'm a repeat customer. I haven't had any difficulty with what I was looking for and their web site are well pretty well setup.

Date of experience: March 18, 2018

Thumbnail of user kenr114
Alaska
1 review
0 helpful votes
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April 24th, 2018

My son-in-law pointed me to this site. Now I'll never use another. The website is very user friendly, shipping is free (even to AK) and the service is awesome. Thanks

Date of experience: April 24, 2018

Thumbnail of user kirks136
Wisconsin
1 review
0 helpful votes
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October 20th, 2020

The site was helpful with reviews and evaluation information that helped me find the best item in my price bracket. The purchase and delivery experiences were also easy and fast.

Date of experience: October 20, 2020

Thumbnail of user craigd201
Missouri
1 review
0 helpful votes
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May 3rd, 2020

Great selection. Competent staff. Great shipping. The directions that came with my stereo were par at best. Got the best info off of google on install.

Date of experience: May 3, 2020

Thumbnail of user shawnm458
Pennsylvania
1 review
7 helpful votes
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August 10th, 2020

I'm not a car audio techie and I put a new stereo and four new speakers in my truck in less than hour thanks to the detailed manual and the Ready Harness Connect service (yes, i paid a little extra for A LOT less headache), WELL WORTH IT! Pair that with Crutchfield's AMAZING service and it makes this an excellent purchase.

Tip for consumers:
If your looking for good products at good prices and excellent service and customer care, go with Crutchfield.
-They literally wrapped a bow around my installation kit, lol

Products used:
Kenwood KDC-BT375U CD Receiver
Kenwood KFC-1696PS 6-1/2" 2-way Speakers x2
Kenwood KFC-1366S 5-1/4" 2-way Speakers x2
ReadyHarness Service Connect Vehicle Harness to Radio
Bojo ATH-CR3-NGL 3pc. Plastic Pry Tool Kit
Metra 72-6514 Speaker Harness for Chrysler/Dodge
Scosche SAC656 Multi-Purpose S for 5-1/4" or 6-1/2" Speakers x2
Metra 72-6515 Speaker Harness select Chrysler models
Chrysler/GM/Ford Antenna Adapt Motorola M to OEM antenna F
Metra 83-6502 Ready Harness car side for select Jeep/Chry/Dodge
Chrysler Concorde/Dodge LHS 1998-up, E

Service
Value
Shipping
Returns
Quality

Date of experience: August 10, 2020

Thumbnail of user jaimed74
Florida
1 review
1 helpful vote
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July 8th, 2020

Easy website to navigate. Good selection of products. Free shipping and they even had a special discount on the cartridge that I wanted... Great overall experience.

Date of experience: July 8, 2020

Thumbnail of user buddyl2
Connecticut
1 review
0 helpful votes
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April 28th, 2018

I installed this unit today it is very easy to install (2001 Subaru Forester) if it was just a plug in wiring harness I would have been done in about a half hour this is very easy to use and I can't believe the stations this picks up I only wish the clock would stay displayed and not the station but it is easy enough to push the button I would highly recommend this

Date of experience: April 28, 2018

Thumbnail of user pauld465
Texas
1 review
0 helpful votes
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May 22nd, 2018

I've used Crutchfield multiple times in the now distant past. My newer cars really didn't need attention. Retirement found me in possession of a 2010 Town & Country van. I've grown accustomed to Bluetooth and hands-free and knew immediately changes needed to be made and I already knew where to go. It's possible that I could have found these part for less elsewhere, but I'm certain I couldn't find products that fit properly without many hours of Internet searches. I knew from experience I couldn't find the built-in support too.
So now our "new" 2010 Chrysler van has all the missing parts. The dash sports a new Sony touch screen. The tailgate has a camera so my wife feels comfortable in reverse. OEM speakers have been replaced with Harman Kardon units that make the originals sound like absolute junk.
Was it easy? No way. Issues every step along the way, but with some input over a brief phone call, a better method came to light. Removing large sections of your car interior may seem daunting, but if you're careful and follow the provided instructions you can perform a task just short of magic! Plus, you'll save hundreds doing the work yourself.

Date of experience: May 22, 2018

Thumbnail of user michaelp2869
Missouri
1 review
0 helpful votes
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December 3rd, 2020

Crutchfield has quality audio and video equipment plus much more. Prices are great, and shipping my orders has always been two to three days. You can not ask for much more that that.

Date of experience: December 3, 2020

Thumbnail of user jessf47
Michigan
1 review
1 helpful vote
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March 3rd, 2020

Knowledgeable and straight to the point only sold me what I needed and give me solutions for addressing some of the issues of putting ceiling speakers in a drop ceiling that are inexpensive.

Date of experience: March 3, 2020

Thumbnail of user allang40
Florida
1 review
0 helpful votes
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April 2nd, 2018

I purchased several components and there tech support with sales was awesome, everybody wanted to help and make sure I was comfortable with the whole experience. Now I really love my truck :)

Date of experience: April 2, 2018

Thumbnail of user williamn234
Ohio
1 review
1 helpful vote
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November 29th, 2019

As usual Crutchfield has everything you need including info and answers. Told me what speakers would fit my car and shipped quick. What more can you ask for. Great products and great service!

Date of experience: November 29, 2019

Thumbnail of user robj76
South Carolina
2 reviews
0 helpful votes
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November 5th, 2018

The install went in without a hitch. The directions were spot on. Package arrived in 2 days. Great experience for me and my son to hang out in the garage and work on his first vehicle.

Date of experience: November 5, 2018

Thumbnail of user donnab1156
New Jersey
1 review
1 helpful vote
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July 19th, 2020

I purchased a home with a complex set of wired speakers and an old but hi end receiver. I pondered how to send my music to the receiver. The Crutchfield website revealed my answer! So happy...

Date of experience: July 19, 2020

Thumbnail of user dougm385
D M.
Indiana
1 review
0 helpful votes
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June 18th, 2019

I always have liked shopping at Crutchfield for car audio. Navigating their website and finding equipment that works with my car has always been top notch. The tech support is fantastic. If I have an issue, I'm always greeted with a patient person who understands my problem and immediately is available to help me troubleshoot the issue. I've had a tech stay on the phone with me for almost an hour while talking me through a simple car stereo installation. Once, I accidentally punctured a hole in my new car speaker during installation, and Crutchfield sent me a replacement pair next day. This was several years ago, so I'm not going to say they would honor this careless mistake today. Needless their service is exceptional.

Now, the biggest contention with Crutchfield is that they are more expensive than several of their competitors. I could easily by the same car stereo for $50 less at Amazon. However, I won't get any technical support if I buy from Amazon. Also, most sales on car audio receivers are not honored by the stereo's OEM. I'd rather pay an extra $50 to get an added piece of insurance and support from Crutchfield than have to file a dispute through Amazon.

Date of experience: June 18, 2019

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Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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