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Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
They employ a staff of audio experts to answer questions.
The website has a library of advice.
They will price match other audio merchants.
They will make deals.
Date of experience: September 23, 2018
I purchased a tv and sound system for the tv and I am very pleased with both. The prices where affordable, both are quality items and the shipping was fast. I am very happy and recommend Crutchfield.
Date of experience: March 23, 2018
It was very easy to find the item I was looking for and the order was processed and delivered in a timely manner. I was very pleased with the level of service.
Date of experience: November 16, 2018
I got on Crutchfields website to start researching speaker upgrades for 2 of my vehicles. Their website is extremely user-friendly, and easy to navigate. When I saw their prices, they were too great to pass up! I ended up ordering 8 Kicker speakers and 2 tweeters, broke down like this:
2018 Toyota Tacoma:
Pair of 6x9s for front doors
Pair of 6.75s for the rear doors
2016 Jeep Wrangler
Pair of 6.5s for the lower dash
Pair of 6.5s for the roll bar
Pair of tweeters for the upper dash
Crutchfield included plug-n-play wire connectors for everything, vehicle specific instructions, and mounting brackets, all for FREE.
Total cost = $243... YOU JUST CAN'T BEAT THAT! I couldn't be happier.
Date of experience: December 21, 2019
I ordered a scratch and dent/open box Onkyo 800 receiver. Although I saved $150 off the Crutchfield price, it was still $100 more than an open box unit from One Call. I was willing to pay the extra money for Crutchfield's customer service.
Unfortunately, the unit they sent was defective/broken. In the meantime, the regular price had been reduced a $100. I called and was made to feel as if I should consider myself lucky that they were willing to exchange it for another unit at the considerable savings of $50 over their current price - and still $100 more than One Call. I had to spend several minutes negotiating with the customer service rep to get her to agree to send another unit out and have UPS pick up the defective unit.
I just arrived home to find that a new Onkyo 800 - but UPS didn't pick up the new unit. Apparently UPS didn't know anything about a pickup. If I want UPS to come and pick it up I have to pay extra.:/
Obviously I'll be dragging the old unit to the UPS store on Saturday (some of us work longer hours than the UPS store is open). But I won't be paying extra to do business with Crutchfield. The customer service just isn't what it used to be.
Date of experience: April 6, 2016
Crutchfield has always been a great website for car and home audio. The prices are good and the selection is great. The service is good and the website has a wealth of helpful information.
Date of experience: December 16, 2018
This is the second purchase from Crutchfield and I am just as happy with this purchase as I was with the first one! Both were literally plug and play!
Date of experience: July 22, 2019
Horrible Sales Support and possibly one of my worse experiences ever. They do not care about their customers. Check Amazon or any other retailer.
Date of experience: January 3, 2024
My order shipped the same day and arrived at my door in two business days with free shipping. The receiver is awsome and the price was the best I could find anywhere. Bravo Crutchfield!
Date of experience: January 15, 2018
From the phone call to the the person I spoke to and the fast delivery, it was just flawless! They definitely know they're stuff! Everything was just simple period!
Date of experience: September 15, 2020
The shipping was extremely fast. The product was as advertised. The in house wiring harness connector was well worth the cost and installation was flawless.
Date of experience: February 27, 2018
Been purchasing equipment since the beginning of the year. I always choose the slowest shipping option for the discount. Always arrives before the shipping date.
Date of experience: December 10, 2020
Thank you so much for all your expertise and professional knowledge. I got my Pioneer CD RDS Receiver, Sirius XM. I did change out the speakers in the back seat of my 1988 Porsche.
Date of experience: September 21, 2018
Always is a very good experience buying from Crutchfield. Fast shipping, good prices and good people. Will buy again and again and again from them. Amazing...
Date of experience: February 26, 2021
These are attractive. They appear to be made sturdy and the connectors snug. Having the option to select the length of the cable to fit my needs was a nice touch. I upgraded because the speaker cable I was using was over 30 years old and stored in my garage. Being able to take the new cables out the pack and connect to the speaker and be up and running in less than five minutes was beneficial. No measuring, crimping the cable and fighting to twist the ends and connect. The sound was an immediate improvement over the old cable. I had to reduce the volume. I am sure as I get more playing time the cable sound should improve slightly as well. Even at reduced volume, I could tell the highs were better and the bass was effortless, The fit and finish is great. I would recommend these cables for anyone wanting to upgrade without breaking the bank. Even if you don't think cables make a difference, if you have old cables it would still be worth upgrading with these cables. It will take you 5 minutes to setup. If you are trying to decide if cables better than stock would improve sound, I would recommend these cables. The extra benefit is they look expensive and perform very well.
Date of experience: December 23, 2020
Been using crutchfield for many yrs. Never a problem. My kickers sound great! I have them in aa 4 doors of my scion. A big improvment for a low budget.
Date of experience: May 11, 2020
Very happy with order process, quick shipping (FREE!) and product exceeds expectations. Thank you Crutchfield, my new store for everything electronic!
Date of experience: August 22, 2017
For everything Crutchfield carries, no reason to get it anywhere else. Absolute best service, experts in their fields, pleasant, personable and helpful experiences over the phone every time.
Date of experience: October 1, 2017
Fast service at the best prices and selection around. High quality products, great support, one stop shopping. Would definitely highly recommend to anyone.
Date of experience: July 29, 2020
Knowledgeable staff, very helpful. True, you could find some items for less but Crutchfield has an excellent return policy and great customer service.
Date of experience: February 5, 2015
I go to crutchfield all the time for technical advice and sales support. Their experts have helped me outfit several vehicles with premium affordable audio.
Date of experience: February 11, 2018
Excellent service fast delivery at a fair price. Top quality equipment and installation guides. I will go to Crutchfield for all my audio dates in the future
Date of experience: March 12, 2019
Excellent company, reasonable prices, have products you need. Ships on time. Shipped in great condition. Would buy again from Crutchfield when needed.
Date of experience: April 9, 2018
My wife wanted Bluetooth in her 2006 sienna without messing with the stock radio. This did not disappoint. It worked flawlessly and only took 15 minutes to install. Thanks!
Date of experience: April 7, 2019
I ordered the k200 dash kit and it came as listed on there site very good condition thank you putting in my 2015 chrysler 200 sport with a pioneer nex 2400 double din will look super clean when done
Date of experience: August 22, 2018
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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