Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
As always, Crutchfield delivered my purchase--this time a Bose Sound Bar--in a timely manner. And I know that if I have any problems, Crutchfield will be there to help.
Date of experience: October 6, 2018
I called and got Eric and a sales rep emailed me what I needed for my truck and then picked out the radio I wanted shipping was free and fast everything was included would shop here again
Date of experience: May 10, 2019
Great, every thing went great. The sales representative knew the product and was very helpful and had a very friendly sounding voice. He took the time to resurch some of the questions l had.
Date of experience: August 13, 2017
I've bought at least two A/V receivers, two TVs and one Tivo from Crutchfield.
Great people, and honest customer advice you won't get from other retailers.
Date of experience: March 7, 2016
Easy to order, time of delivery very quick! Great price on speakers and the quality is very good! This is the 2nd time I ordered from Crutchfield and will order again in the future!
Date of experience: October 5, 2017
The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.
The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.
The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.
The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.
Tip for consumers:
The folks at Cruthfield always reliable and readily available for support!!! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.
Date of experience: September 7, 2017
Bought a stereo for a miata. Tried to explain to customer service that stereo didn't fit properly, they didn't understand, but at least i got a call back
Date of experience: August 8, 2016
I wanted to upgrade and put together my own theater room. I've had the normal L/R speakers and subwoofer for years. After talking to some speaker salesmen, they recommended I should buy the center channel speaker next. I thought it was foolish to spend a lot on a center channel speaker meant for dialog, so I looked at many center speakers and there are many! Crutchfield was having a Cyber Monday sale, so I decided to checkout the center speakers on sale. I selected the Polkaudio CS10 because the specs and reviews were good and the cost reasonable. I got this speaker in just a few days. The cabinet was very attractive and looked like good quality. I must say I had to test this right away. Most of my music did not use the center channel speaker, so I played some movies. The first movie dialog did not come through well and I was disappointed. Two other movies were tried and it sounded great! So I'm sure the soundtrack mixing makes a big difference. I am very pleased with this selection of the Polkaudio center channel speaker because I know they there many 2 to 10 times the cost. Thank you Crutchfield!
Date of experience: December 9, 2019
Jeep 2017 jk. Pretty simple but the directions were wrong. Just put on the adapter plate without the outside connectors and use the one screws. Pretty simple.
Date of experience: November 2, 2019
It cost more to put the radio in. The radio was cheaper. They said that would not use the install kit that you sent went with the radio. They said they wouldn't guarantee the work if they did.
Date of experience: February 2, 2018
This was the first time ordering from Cruthfield, and was not disappointed.The shipping was fast and the products ordered were correct and a good value for the price.
Date of experience: February 20, 2020
I ordered my tv on a Fri. And it arrived on Mon at noontime. I call that real service.
The tv was up and running by 1pm with out having any problems. I Plan to shop with you in the future.
Thank you
Date of experience: March 29, 2018
I purchased the LG 55"SM9000PUA. I did this after a lot of studying. I looked at the video on line from Crutchfield's web site of the unboxing which looked a lot easier than what it was. In addition, after putting the stand together myself it was very obvious that the stand had been put together and then taken apart prior to the video because the actual screwing together of the stand was a lot more difficult as the screws had to be threaded when putting the stand together. The quick instructions were poor in that it was difficult to determine whether the long screws or the short screws should be used at different places on the stand.
We are still attempting to learn about the TV. There is no large manual with the TV. You need to play around with the various settings once you go to settings on the TV. Apparently e didn't receive all the parts that were to come with the TV (according to the Quick Setup Manual) but we are assuming that the missing part had something to do with wall mounting which we were not doing.
The picture is great and otherwise I am very satisfied with the purchase.
Date of experience: December 9, 2019
I Think the main point is, could I have done better buying somewhere else. Short Answer "NO".
That being said, Car stereo replacement is not for the average joe, so Technical problems are to be expected when you are unexperienced. And the issues I had were with the instructions and accessories for the stereo, Not the master sheet. The Master Sheet was very helpful for getting the Unit out with out tearing anything up.
My issues were minor, But I will lay them out.
-The mounting brackets were plastic
- The mounting brackets called for using the screws that came with the head unit, they were pan head which didnt work real well on plastic
- I thought I could select a display color but its either white or varying colors
- I thought the wiring harness I paid for eliminated soldering wires, While that was not true, it did however make it where I could do my soldering at my work bench instead of in the car, and I didnt have to cut my factory harness out.
All those things are small and pesky, But I am a details kind of guy.
- The biggest problem was a wiring issue that was not clear in any of the instructions, I was left to assume that many of the wires in the harness were not used, and there was a dangling blue wire from the antenna that was not clearly addressed.
I figured it out with a google search, and Crutchfield probably would have helped if I had reached out.
In any case, Its installed, Works great and my wife is happy.
Thanks Crutchfield
Date of experience: April 8, 2020
Website is easy to use, full of detail and orders come quick! Follow up email with detailed instruction for your install is a nice touch.
Date of experience: June 1, 2021
BIG MISTAKE ODERING FROM CRUTCHFIELD. BEEN WAITING FOR 3 DAYS ON MY STUFF THAT THEY SAID WOULD BE DELIVERD BY A CERTAIN DATE. DECIDED TO INVESTIGATE AND FOUND OUT THEY CANCELED MY ORDER 7 DAYS AGO WITHOUT MY AUTHORIZATION. MY MONEY IS STILL TIED UP NOW BECAUSE ITS GOT A HOLDER ON IT AND I CANT REORDER. THIS HAS THROWN MY WHOLE SCHEDULE OUT OF WACK WITH MY CLIENT. IVE NEVER EXPERIENCED ANY TROUBLE ORDERING ONLINE TILL I TRIED CRUTCHFIELD. DO YOURSELVES A FAVOR. FIND ANOTHER SELLER WHO WONT CANCLE YOUR ORDER WITHOUT TELLING YOU LEAVING YOU HANG LIKE AN IDIOT.
Date of experience: November 5, 2020
Always a pleasure to shop with crutchfield been shopping there for almost 20 years. Best prices and service for car audio period.
Date of experience: March 20, 2019
Crutchfield has an incredible selection of high quality home audio components. Exactly what I needed to finish my home entertainment system.
Date of experience: March 16, 2020
Pros: I love the website and how it sorts speaker options that fit with your car. The website is snappy, the comparisons are done well, and when you order from them you get free adapters and brackets to fit your new speakers to your car. Overall I was very satisfied.
A Big Con: However, the brackets I received did not actually fit my 2013 Civic Sedan and forced me to spend more time on my car to put in the speakers than I preferred. I did not notice that the brackets given to me were not correct until I spent hours getting upset because the mounting process was a pain. I ended up cutting the old speakers out the the old brackets and using those ones which turned out to be an easy process but it could have been avoided if I had the correct brackets for my car given to me by Crutchfield in the first place. Luckily the brackets are free, but if you offer free brackets they probably should fit the customer's car. Honestly, it is not all Crutchfield's fault because I should have read the label on the bracket packaging, but I was super excited for my new car speakers and they turned out to be really nice too so whatever. MAKE SURE YOU READ FIRST!
Date of experience: January 7, 2020
ABSOLUTELY WITHOUT A DOUBT AMAZING people. When u have a issue they are there for you 100% Jacob the tech was patient and was worried about my satisfaction
Products used:
Stereo
Date of experience: May 29, 2021
Crutchfield made this purchase and delivery seamless. Only a pity they only had one. Excellent product. Surpassed my expectations.
Date of experience: November 29, 2020
I love my flip 5 small with a big sound... great product! I would buy again. Definitely recommended this.
Date of experience: December 5, 2020
Crutch had the best pricing around for the speakers I wanted plus, they INCLUDED the spacers and the harnesses at no extra charge, saving me more money. Product was delivered early too.
Date of experience: December 9, 2019
Decided to finally replace my 2017 Ram 1500 speakers. Interior sound is somewhat nonexistent in these trucks (without alpine sound). I was on the fence about what headunit to get, as I was looking at an OEM fit and finish headunit from carnaviplayer.com VS an aftermarket brand name; so I started with speakers. I chose the dash speakers due to volume. The volume in this truck goes to 38... and I listen to it on 38. I personally never found the volume to be loud enough, so after some research and reading reviews, I decided to go with the JL audio C2 3.5" speakers. The speakers were a direct fit without any issues at all. I wired in 600hz bass blockers to avoid any "popping or cracking" that I had read about. After just installing one, and testing it before I moved to the next, I noticed a HUGE difference, so much so that I thought the balance was only on the left; but it wasn't. So, after finishing the install and taking a ride around the block, I can tell you that these are MUCH louder over stock, with the stock headunit and no aftermarket amp. Also, this is huge, the clarity and difference between the different sounds coming out of the speakers is unbelievable; almost as if I was hearing things that I had not before. I would recommend these speakers to anyone, and also say they are a MUST for any Ram owner. I bought these, the bass blockers, and direct plug and play harness and I believe the total was ~120. These are worth every penny, wish I had done it sooner!
Date of experience: February 12, 2019
This the second Sanus VMF518 TV wall mount I have purchased from Crutchfield. Excellent mount that works well for a corner installation. This mount did not come with the instruction manual.
Date of experience: October 8, 2018
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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