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Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
These guys are just the best around. Nothing left out. No messing around. Great pricing and specials.
Never use any one else.
Date of experience: July 27, 2018
My dealing with Crutchfield have always gone well. They want to help you in any way they can. Great people! Good advice!
Date of experience: March 18, 2016
Ordered a couple of items from website, got them exactly when told to; both items arrived in one box very neatly packed
Date of experience: November 11, 2018
I got my order right away, within two business days they had what I wanted at a competitive price. Easy. 'Nuff said.
Date of experience: October 17, 2019
Fast, reliable and friendly service. I've been a client for more than 20 yrs. No one beats their service to Puerto Rico.
Date of experience: November 7, 2020
Everywhere was out of stock like out 2 or 3 weeks... Crutchfield got it to me in 4 days saved the day...
Date of experience: March 30, 2021
After thorough research, found the turntable I wanted here. Great price, quick shipping, great sound from our 50 year old vinyl.
Date of experience: August 25, 2019
I'm not one to write reviews but I was very impressed with this site. I will be making another order soon.
Date of experience: December 24, 2017
Ozzie was terrific. Made sure the amp I wanted matched our existing equipment before I ordered. Will definitely shop here again.
Date of experience: March 7, 2018
Klipsch RP-450 C. 100% improvement, great sound. I now have a complete Klipsch 9. 1. 2 AV set up. VERY HAPPY.
Date of experience: April 11, 2021
We ordered an in-stock item and it was delivered for free within 2 business days. What more could you ask for?
Date of experience: October 14, 2020
I am pleased with my overall Crutchfield experience! The product; price; and the speed of delivery will have me purchasing again!
Date of experience: August 15, 2018
I like to order by phone, speak with your sales advisors, and the fast service by mail. Also you carry a lot of brands of gear at great prices.
Date of experience: May 4, 2020
Easy check out and Very fast shipping arrived one day early. Also had reviews and pics of my specific car.
Date of experience: December 29, 2019
Get go to place for a complete do it yourself installation. Get technical phone support when installing auto audio gear.
Date of experience: July 31, 2019
Speedy, swift, and quick delivery. Lot better options then most and the price is good also. What can I say!
Date of experience: December 17, 2018
I'm a regular customer from about five years, what I like most is their fast shipping and excellent customer support.
Date of experience: December 17, 2017
Knowledgeable and personable service reps. Product arrived on time and as described. Not sure what more you can ask for.
Date of experience: December 5, 2020
Great Price. Free shipping, No tax(out of state). Great Service. What else could you ask for in an electronics company?
Date of experience: May 16, 2018
My pioneer is supposed to be here today but I know everything will be great. Crutchfield never lets you down.
Date of experience: June 6, 2018
Top notch as always, I love dealing with this place. Always on time, perfect order and customer service the same.
Date of experience: March 26, 2020
Wiring was on point, just plug and play. Everything works as it did from the factory with the aftermarket radio.
Date of experience: November 22, 2018
The speakers arrived in two days, they fit perfectly, instructions easy to understand and sound great Great experience all around.
Date of experience: July 24, 2018
No problems.
Items came well packed and in a larger than needed strong box.
Delivered in two days as promised.
Date of experience: January 20, 2019
Easy to shop website and fast free delivery, ample variety of options and brands. What else could you ask for.
Date of experience: April 10, 2020
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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