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Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
Very good service. Awesome quick delivery and at a very good price. I will be ordering from here again soon.
Date of experience: December 26, 2019
Don't bother with any other car and home audio seller, Crutchfield is number one, price and customer service is untouchable
Products used:
Touch screen, backup camera
Date of experience: June 8, 2021
Great company exhalent products great price. Here you really do get more than you pay for. Their selection is way above anyone else.
Date of experience: July 31, 2020
One of the quickest easies on-line shopping experiences I have had. The shipping was super fast and free. I will refer other shoppers.
Date of experience: October 7, 2020
Decided to get a new unit for my Windstar. I ordered it the Friday on Labor day weekend and it came on Tuesday.
Date of experience: September 6, 2018
My stereo and accessories (which were greatly discounted) arrived in about 2 days. Everything fit and worked perfectly and I couldn't be happier!
Date of experience: April 10, 2019
Plenty of info which left no doubt in my mind as to which direction I need to head into. I would come back for more in a heartbeat...
Tip for consumers:
Best Bang for your Buck!!
Products used:
JBL Auto Speakers
Date of experience: August 12, 2019
My sales representative was Cosmo, and he was excellent in helping me get the right products for my car. Also the free one day shipping was a plus!
Date of experience: October 24, 2017
If you are looking for the latest and best selection in audio and video equipment, look no further than CRUTCHFIELD. The best customer service and super fast shipping.
Date of experience: December 7, 2019
I ordered JBL wireless headphones for the husband. They work very well and were a good deal. Tina was very helpful and got me just what I wanted.
Date of experience: May 18, 2020
The website is easy to access and order. Product got here fast and undamaged. Good quality product. Kept me up to date on everything.
Date of experience: August 4, 2020
The item I ordered was in stock and was at my home for Christmas. We were very happy with the service, product and delivery.
Date of experience: December 26, 2018
The product review and the suggestions for what we need to install this product were super helpful. It was shipped and delivered very fast!
Date of experience: December 15, 2020
Best place to order all your electronic needs best customer service and shipping. I bought my speakers and love them. Great directions and price.
Date of experience: June 17, 2018
I called 3 different times and every time I spoke with someone very knowledgeable, they answered all my questions and made my decision simple.
Date of experience: March 28, 2020
Best price! Best advice and step by step phone help, with paper instructions; you will NOT find that anywhere! Love these Gals and Guys!
Date of experience: October 8, 2019
Got the dual stereo for my 1992 Dodge Dakota. You guys always have great timing and great quality pricing on the equipment you offer. Thank you much
Date of experience: January 20, 2019
I love my new stereo. Ordering was such an easy a process. I got everything, stereo, the harness and the dash kit at a extremely low price.
Date of experience: February 13, 2020
I can talk to a rep. As I shop on line for the radio that I need. I forgot that two day delivery does not include holiday.
Date of experience: May 31, 2019
Used the website to do research for a purchase of a receiver. Has helpful videos o show the options of the radio. Ordered and received when promised.
Date of experience: April 11, 2018
Great price, very quick ship. Will buy from crutchfield again. Very confident crutchfield is an honest and reliable company.
Date of experience: January 29, 2019
Crutchfield site was very informative and helped alot in picking out my audio equipment. Shipping was also very fast.
Date of experience: April 6, 2021
Every purchase from Crutchfield is easy. Decisions are made easy with their car selector tool, and shipping is fast.
Date of experience: March 7, 2020
Received everything in one box. Plan on installing in The spring. Time will tell if I like the system.
Date of experience: November 29, 2018
What made this was the wiring harness; possibly the best $25 I ever spent. Everything was plug and play.
Date of experience: July 27, 2020
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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