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Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
Very helpful with the issue I was having. You can't go wrong with this company. They go above and beyond to assist you.
Date of experience: August 16, 2017
In addition to having terrific prices, the help given by the staff is second to none! - and in perfect American english (thanks, Buster)!
Date of experience: August 13, 2017
Really great communication and answers to my many questions.
The speakers and placement sound better than expected.
Doesn't get any better than that.
Date of experience: April 6, 2018
I was really impressed how easy it was to place an order and how fast my order arrived. Keep up the great work.
Date of experience: May 29, 2018
Took a few phone calls to help my novice $#*! to install my components but I prevailed in the end thanks to cf.
Date of experience: July 27, 2018
Website was very easy to use. Friendly and prompt service and delivery was fast and on time. I will definitely use Crutchfield again in the future.
Date of experience: March 23, 2018
The only place to shop a car stereo the extras like the wiring harness insulation brackets and instructions make a it a breeze great prices too
Date of experience: April 14, 2018
My new subwoofer sounds great. I needed to replace the subwoofer in a soundbar system, this one works very well and was very reasonably priced.
Date of experience: September 8, 2020
Always there to help with service or to advise. Support people have always been friendly, polite, and helpful.
Date of experience: October 22, 2018
They seem to have good product knowledge and prices, great on the follow through, even good on returns.
Date of experience: December 5, 2017
Parts work just as expected, instructions were great. Great experience, will use them again. Will refer other people.
Date of experience: February 24, 2019
Fast delivery! And in good shape! Will order again! No complaints! Great price! Will order speakers very soon!
Date of experience: May 21, 2020
I got exactly what I ordered, exactly when they said I would get it. If you want drama, order from somebody else!
Date of experience: February 10, 2019
Simply and outstanding from the moment you place the order until you receive it.
They always offer you a superb technical support
Date of experience: March 31, 2018
Crutchfield has always got me what need when I need it. Their tech department is awesome. I highly recommend Crutchfield to anyone.
Date of experience: April 7, 2018
Headphones arrived on time and included a free headset stand. Sales follow up included a nice touch; a hand written post card.
Date of experience: May 14, 2018
I got everything right away. It was great they told me exactly what I needed for installation so I didn't have to search for everything.
Date of experience: July 2, 2020
Very pleased with Crutchfield! Easy to deal with! Fast shipping! Everything was correct that i ordered and it all worked like it was supposed to.
Date of experience: June 9, 2019
I do enjoy shopping for items with this company
I never had a problem with any custmer services.
Products are good prices!$$
Date of experience: February 19, 2015
I wasn't sure I would get it quick or even at all. But everything came clean, quick and well packaged, 5 stars.
Date of experience: September 9, 2018
The transaction was effortless. Item was received very quickly. We will definitely be looking to purchase with Crutchfeld again in the future.
Date of experience: July 31, 2019
Its so easy to find and compare products. I like the ability to quickly "drill in" to see the product specifications.
Date of experience: June 30, 2020
Installation went smooth, well worth the extra for the ready to go wiring harness and dash tools to remove the trim.
Date of experience: February 26, 2020
I received my order in 24 hours, and thanks to the step by step guide I was able to install the new stereo in my 11 Ram 1500 in about an hour
Date of experience: March 12, 2019
I love ordering from Crutchfield. Great products, everything i need to complete the project Thank you Crutchfield.
Date of experience: November 10, 2020
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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