• Crypto.com

Crypto.com

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Overview

Crypto.com has a rating of 1.1 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crypto.com most frequently mention customer service, creekmonat tech, and bank account problems. Crypto.com ranks 430th among Currency Trading sites.

  • Service
    82
  • Value
    77
  • Quality
    80

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
51
79
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How would you rate Crypto.com?
Top Positive Review

“Great Platform!”

Baylor L.
12/27/20

One of the most secure and trusted exchanges... crypto has been good to me and it's on my top list cos I can buy bulk crypto for my in vestment at ruxleyin vestment. Co Well I read a review about them on trust pilot. Was a little skeptical at first... so I made my deposits in units last 2 weeks and now I can with draw. They offer the best in weekly ROI!

Top Critical Review

“Big time fraudsters”

Hank J.
9/16/24

The support thinks customers don't know what they are doing you ask customers to provide more details if there isn't an issue everyone would be calm why not just payout instead of pretending to be good. It clear shows they have the interest of any customer. I moved on to Nexaright.info to force them release my pending funds back.

Reviews (133)

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customer service (24)
Thumbnail of user clarences115
Canada
1 review
3 helpful votes
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March 5th, 2022

Very poor customer service, they will inundate you with numerous nonsense requests. High spreads and fees. Very Mickey Mouse.
If they respond to this review, I'm sure it will be to contact them which has been attempted numerous times to no avail, hence the review.
There are other, much better platforms to use to trade crypto.

Tip for consumers:
Save your time and use an alternative platform

Products used:
Signed up for an account, difficult funding right off the start. I was completely soured after I saw the ridiculous spreads.

Thumbnail of user andelk
Spain
2 reviews
0 helpful votes
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April 29th, 2023

After Investing with this broker a sum of $15,900 they accuse that my deposits were made through illegal channels and i needed to pay sum amount of money to claim the previous deposit, that is when i notice something is not right with this broker, After surfing online I am so fortune to came across G.a.l.w.a.y.reliance comer and they did equity to these broker. Th

Thumbnail of user timf591
Alabama
1 review
6 helpful votes
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August 5th, 2022

They scam you at every turn. Fees are unbelievable but the biggest problem is when you sale the price they quote is always way below the price on every other platform. Customer service is useless and always says price fluctuates. Was going to sell AXS, Crypto.com sale price $17.57 and Kraken and FTX price at same time is $18.13. I checked and last time today price was at $17.57 was 3 to 4 hours ago. I'm transferring at any cost to get away. Use another platform this is their norm.

Thumbnail of user sorokopud
Peru
1 review
3 helpful votes
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July 26th, 2023

Opened an account with crypto.com. After verification the app suggested that I can get a card if I stake certain amount of CRO token (500 SGD equivalent). After staking, the app than said that the card is not available for me, and there's no way to get my money back.
I had no idea that crypto.com would run a scam in such an open and blatant manner.
Of course there's no answer from support, and it's not possible to do anything.
Outright theft, beware!

Service
Value
Quality
Thumbnail of user emiliom56
Thailand
1 review
5 helpful votes
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October 26th, 2021

The company seemed really nice, and I ended up ignoring the bad reviews I had seen. I opened the account successfully, deposited some "test" money, and moved into a hardware wallet. Then, I did a real transaction depositing a more substantial amount, and they locked my account and didn't resolve it yet. I heard that some people are having over 30 days waiting for the account to be unlocked. And, to be worse, these cryptocurrencies are falling in price and they will not bear the loss!

Tip for consumers:
You're working with other people's money... this is a serious business, you're not selling candy here!

Service
Value
Quality
Thumbnail of user jhons112
Texas
2 reviews
7 helpful votes
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March 14th, 2022

This company have no sense of responsibility they allow someone to transfer my crypto to a different wallet without even verifying the irregularities; this happens while I am in a different country my password change my email address change my password change without even contacting me with all the sudden changes in one time and yet they keep saying safety is number one. A bunch of idiots dont be a victim like me stay away from this company because they dont care about your hard earn money their customer service is the worse. If your money get stolen your fault even. They dont even have the very basic detection to prevent your crypto from gettin stolen... I was an idiot trusting this company with my hard earn money and my family is affected because of this and they dont give a dam about that your just a number to them if ever.

Tip for consumers:
stay away from this site if you dont want your crypto to be stolen

Products used:
I just want them to be held responsible for their lousy security

Service
Value
Quality
Thumbnail of user tonyh1131
Georgia
2 reviews
5 helpful votes
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January 21st, 2023

How could anyone think this app could garner mass adoption. It is fN quagmire! It takes a million clicks and a road map from hell to get anything done. Then add on the HUGE price spreads for buy and sell. Impossible to use for the avg joe! Surprised it lasted this long. I would have shorted this if it was a traded stock as it WILL go to ZERO. So many better platforms and easy to use for mass adoption.

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Thumbnail of user jimmyl250
New York
1 review
0 helpful votes
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August 4th, 2022

If you do not know what you are doing it is very easy to get robbed over your money. With the "stock trend" of todays age continuing to grow, kids are more likely to throw there money into an app like Crypto.com. This "App" is designed to not let you deposit your money back into your account. It's more-as the app that you throw $300 in, and you never see it again. So, if you or your kids are looking to buy some stocks I would recommend Robinhood.com. Very easy to use, very easy to deposit your money back into your account and on top of that not only can you buy crypto currency's; you can buy other stocks as well.

Tip for consumers:
Use Robinhood.

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Value
Quality
Thumbnail of user jonl387
Arizona
1 review
3 helpful votes
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January 30th, 2022

I staked $4000 for a card, however, I never received a card. It has been 75 days. My money locked, as I was mislead and never given the product advertised by Crypto.com the visa card. Also I cannot transfer my fund to my external bank account. Beware. I would not do business with Crypto.com.

Service
Value
Thumbnail of user marcellaf26
Ireland
1 review
1 helpful vote
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August 12th, 2023

If you are thinking to stake your money in this card I don't recommend. I staked my money in 2021 with benefits such as full cash back for Spotify, Netflix and unlimited visits in lounges around the world. However they not only removed the cash backs but now you can only have 4 visits PER YEAR on lounges. So that's it. After putting my money in this card and loosing all, they even removed all the benefits having nothing left I strongly recommend you to stay away from CRO. I even had to complain about the cash backs that supposed to be on my account and they mistakenly gave me less than the right amount. Stay away from Crypto.com they are not worth it.

Service
Value
Quality
Thumbnail of user syedt26
Texas
1 review
4 helpful votes
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December 8th, 2023

Crypto.com customer support service is terrible. They promise to reply any message sent through live chat service but no one even see those messages. I have sending them messages for 6 days now, they did not even see them. I initiated a withdrawal of $50k 6days ago which is still pending and customer service is silent. Emailed them too but no reply. I don't know how to get them to respond.

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Thumbnail of user noahe76
GB
2 reviews
5 helpful votes
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June 16th, 2022

If I say I am disappointed that will just be an understatement, I was made to go through hell in the past 6 months I tried everything I could to get my money back, but they will not let me take it out. I got tired of trying myself so I decided to bring in Stellar-trace.com a company that was introduced to me by a friend and they were able to help me get my money back. You can google them to check them out, If you find yourself in situation you couldn't withdraw your funds or wallet issues

Service
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Thumbnail of user zubair81213
Australia
1 review
3 helpful votes
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May 3rd, 2023

I am so disappointed with this app. I don't understand the way app is working, its so wrong. They just making money on us. When you try to sell they give it so cheap, when you try to buy they make it more expensive then that is in real market exchange. When you sell crypto currency they always charge you, but other apps don't. Everyone need to speak up about it.
I want to leave crypto and go to binance, they are much better, true buy/sell prices without any lies.

Thumbnail of user ruthk926
Nigeria
5 reviews
12 helpful votes
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June 2nd, 2023

I lost over 145,000 euros due to irresponsible actions from this firm. Is there a way for me to retrieve my funds? My business was in jeopardy, but fortunately, F O R T E H U B S. LI V E assisted me in recovering my money.

Thumbnail of user carlab626
GB
1 review
1 helpful vote
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November 5th, 2023

I sent $250 from an exchange to my crypto.com wallet and its not there but showing on block chain.
My friend told me to put my private key or 12 words in another app, but crypto.com won't give them to me.
Support made me fill out loads of details about the tx, but why?
It's on the fkn block chain for all to see.
Feels like I'm being scammed

Thumbnail of user christab78
Florida
2 reviews
7 helpful votes
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February 18th, 2022

Thanks for this platform. It's crazy how Cryptocom as a company is yet to be put on the blast for the atrocities they have been doing! It goes from closed accounts to people not being able to trade their money back into their accounts. You can google Spirassp and Crypto Scam Defense (CSD) as they are helping people recover from this day light robbery. They locked and closed my account with $11,452 in it giving all sort of excuses claiming they had they rights without no real explanation but luckily I got my money out and ran faraway from Cryptocom.

Thumbnail of user richardp2193
Florida
1 review
2 helpful votes
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February 11th, 2022

Hello my name is Richard Price and my experience with crypto.com has been nothing but a nightmare... I've been trying to withdrawal funds now for quite sometime and it seems nobody cares or has tried to fix the problem... You see they put a 24 hr. Hold on funds when trying to withdrawl for security reasons but here's the problem ITS BEEN DAYS and nobody cl cares... Please don't make the same mistake I did because nobody should have to go through this... All they care about is your money and advertising with the Lakers... also if they were that good they would offer more of the crypto thats gonna make you money... they only have a small amount that's worth anything... So again if your new be careful don't make a mistake because there is no one who cares... true story worst customer service ever

Service
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Thumbnail of user lexisn
Michigan
1 review
1 helpful vote
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May 20th, 2022

I downloaded crypto a couple months ago, never used it. Never put my debit card on file and somehow they tried to charge my debit card almost $500 but thank god my bank locked my card. Not sure how or why they did this but I do not recommend crypto.

Thumbnail of user seand763
GB
1 review
1 helpful vote
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October 4th, 2023

Do not buy here!
3% credit card deposit fee, high spread when you purchase and when you go to sell they offer you 5% below market value. They are absolute chancers and the customer service just directs you to standard documents which are completely unhelpful.

Products used:
Crypto

Service
Thumbnail of user danr1308
GB
1 review
3 helpful votes
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May 1st, 2022

My visa card card stopped working. When you contact support they say that the department in charge will take care of it as soon as possible. They keep telling me same crap after all the money i have lost, Trust me, Do not use their services, they are Swindlers. My money was repaid back to me after i reported it to gavibrenaid.com. Unfortunately for them they were not able to outsmart Gavibren Aid Recovery.

Quality
Thumbnail of user kelvinj63
New York
2 reviews
10 helpful votes
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June 17th, 2022

They're definitely not what they claim to be, and if you are not careful they will take all you have. I was restricted from my account and i had $178,000 that was stuck in there i was so depressed until a friend told me to reach out to the best and trusted recovery company and i did sent them a mail " support@ globlerecovery. Com i was surprised they facilitated the retrieval of all my lost funds that was stuck in this Crypto in just few day.

Tip for consumers:
I will advise you to contact support@ globlerecovery.com through email and explain what happen they will help you like they did for me in getting back all my funds..

Service
Value
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Thumbnail of user tomh1639
Canada
3 reviews
6 helpful votes
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May 2nd, 2022

Their reviews are all fake, all paid. They're a bunch of scam artists. After I signed up did the kyc verification I got banned. A waste of time, they just steal your info. Days after I entered my bank info ready to deposit and buy cro, they locked my crypto.com app, couldn't do anything. Beware! I do not recommend

Thumbnail of user nicu18182
Romania
1 review
0 helpful votes
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March 9th, 2024

For the last 3 months I'm trying to get my missing deposit back, they'r support team is not existent!

Service
Value
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Thumbnail of user danh1273
North Carolina
1 review
0 helpful votes
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December 15th, 2022

I know the modern world dont talk to each other. Everyone likes to hide behind their screen and just read rules and regulations to. It would seem someone in that company would realize i needed a little help and would have reached out to me. But noooooooo they like there canned emails and smartass answers that i got back. Worst company i have ever dealt with.

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Thumbnail of user timothyd532
Vermont
1 review
0 helpful votes
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April 4th, 2022

My money has been locked in the account for weeks and I just want it back so I can delete the useless account. Every time I jump through the hoop they tell me to, they tell me I have to do something else. So they have basically stolen my money.

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Thumbnail of user calvinf46
Calvin F.
Typically does not respond to reviews

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