• Crypto.com

Crypto.com

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Overview

Crypto.com has a rating of 1.1 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crypto.com most frequently mention customer service, creekmonat tech, and bank account problems. Crypto.com ranks 430th among Currency Trading sites.

  • Service
    82
  • Value
    77
  • Quality
    80

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
51
79
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How would you rate Crypto.com?
Top Positive Review

“Great Platform!”

Baylor L.
12/27/20

One of the most secure and trusted exchanges... crypto has been good to me and it's on my top list cos I can buy bulk crypto for my in vestment at ruxleyin vestment. Co Well I read a review about them on trust pilot. Was a little skeptical at first... so I made my deposits in units last 2 weeks and now I can with draw. They offer the best in weekly ROI!

Top Critical Review

“Big time fraudsters”

Hank J.
9/16/24

The support thinks customers don't know what they are doing you ask customers to provide more details if there isn't an issue everyone would be calm why not just payout instead of pretending to be good. It clear shows they have the interest of any customer. I moved on to Nexaright.info to force them release my pending funds back.

Reviews (133)

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customer service (24)
Thumbnail of user feliciah244
Nigeria
1 review
0 helpful votes
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August 20th, 2023

During a difficult time with crypto.com, ragerapid assistance was invaluable in helping me recover my lost funds. Their vast experience in cryptocurrencies has been a lifeline. Even amidst the obstacles, they have remained consistently professional. When it comes to dealing with cryptocurrency issues, their service stands out as top-notch.

Service
Value
Quality
Thumbnail of user rickh1068
Canada
1 review
1 helpful vote
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April 12th, 2023

2FA won't register...I have ZERO access to multiple funds...can't do anything.they won't help?
BBB is looking into it now.been locked out for a week...this site is the ABSOLUTE worse potential fraudulent bs I've dealt with 4ver

Run...stay away

Service
Value
Quality
Thumbnail of user daliarusso5
Texas
3 reviews
3 helpful votes
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April 3rd, 2023

After giving up on my hacked crypto account 0ver 1 month ago, I came across Jimfundsrecovery AT consultant com recommendation about crypto wallet recovery on a blog, I slide in and file a complaint to them about how my account was hacked by fake investment platform, I sent my hacked wallet address to them as requested. Well, let me cut this short. Within a few days of sending the required info, I gained access to my account with my coins intact..

Thumbnail of user peakboy1
Wisconsin
1 review
2 helpful votes
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September 24th, 2023

Painful and horrible experience. Absolutely terrible terrible terrible service. Have been so frustrated and felt so neglected. Absolutely the worst customer service experience I have ever dealt with. You would have to try, really hard, to deliver service worse then this. I am beside my self. So terrible I just throw in the towel and forfeited my funds and NFTs, just to be rid of crypto.com. Will never wish this upon anyone.

Thumbnail of user williamc5064
Italy
1 review
2 helpful votes
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February 5th, 2024

I fell victim to a crypto scam involving Rana, losing £43,800 in the process. It's difficult to believe how naive I was, unaware that the website cowcryptoswap, with its.net domain, was fraudulent. This was a scam I had never encountered before, leaving me completely perplexed. Unfortunately, my poor judgment affected not only myself but also my mother, who entrusted me with her faith and invested in Ethereum based on my recommendation. Regrettably, I once again advised her to trust me and take a risk by investing in this deceitful website. Regardless of how you perceive the situation, whether my mother acted foolishly or I made a foolish mistake, the damage was done, and I learned a valuable lesson. In an effort to address the scam, I turned to reddit's r/cryptoScams community for assistance. There, someone kindly suggested COIN-REFUNDS.COM as a solution. Intrigued by the recommendation, I conducted thorough research online to ensure its legitimacy. Having been burned once already, I exercised caution. Thankfully, I discovered that COIN-REFUNDS.COM was indeed a trustworthy entity. I promptly reached out to them, explaining my plight, and they proved instrumental in helping me recover my funds from these unethical scammers.

Thumbnail of user davidh7037
Canada
2 reviews
3 helpful votes
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May 5th, 2022

Slow, Clunky, Updates far too often, too much needless verification in which it forced you to download another app to "verify". Fees to transfer crypto as oppose to other wallets which is free. 24 hour wait to "whitelist" another wallet to transfer crypto. Honestly, use another wallet, these guys don't know how to make an app.

Tip for consumers:
Use other wallets that don't waste your time.

Products used:
Coinbase

Service
Value
Quality
Thumbnail of user corrineb29
Ukraine
1 review
1 helpful vote
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September 15th, 2022

Simple and concise site design, fast exchanges, and a large amount of cryptocurrency! Everything you need is here. With them, you can easily control your money, data and identity.
Powered by cryptocurrency, the future of the internet: Web3 will be more fair and equitable, owned by the builders, creators and users.

Tip for consumers:
Everyone who wants to earn, especially those who know how ;-)

Products used:
cryptocurrency

Service
Value
Quality
Thumbnail of user stipler3864
Canada
1 review
1 helpful vote
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February 11th, 2024

They lost two transactions, one I never got back. Customer support is terrible, biggest mistake I made was using this wallet

Thumbnail of user amahfon10
Sweden
1 review
1 helpful vote
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December 12th, 2023

Don't trust this people! I deposited with the information om their page it has been 13 days am still waiting. Their client/partner Openpayd has inform them about my deposite yet the money has not been deposited into my account! My bank When Send me documents which i send to them yet I am still waiting for my deposite. It has been 13 days since. The costumer service is bad. I Will wait a few days If they don't fix it. Me and my back Will file a police report and also contact the Swedish regulators since We have all the evidence from Openpayd and Swedbank!

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Value
Quality
Thumbnail of user ifeanyio1
Canada
4 reviews
9 helpful votes
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April 1st, 2022

This is NOT a good place to do anything. Terrible customer service. And then I left a bad review so they are holding my withdrawal and wont release it because i left a bad review?

These delays and setup for crypto space defeat the purpose of Satoshis. What happen to trustless transactions? Speed? Anonymity? All the things that make up crypto space! This is just another bank. NO! (FYi: they still wont respond or release my withdrawal because of this review? INSANITY!)

Tip for consumers:
Dont use it. Read the app and site reviews, they are terrible

Service
Value
Quality
Thumbnail of user georgel1402
Arizona
1 review
2 helpful votes
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October 8th, 2023
• Updated review

Well I got suspended from Trust Pilot telling the truth about Crypto.com. I have Harley, Stanley, Kimmy, Sora, Eveln and Selena working on my account to get my $98 back. I feel sorry for anybody that has more than I do, you proably will never see it again.

Products used:
No refund at all, they hold you money forever.

Service
Value
Quality
Worst company I have ever dealt with
August 30th, 2023
• Previous review

They cancelled my trade to crius twice. I have emailed them 4 times they don't care about anybodu. On Trust Pilot I entered very poor customer service, he is their reply Reply from Crypto.com

12 hours ago
Hello Dan, we'd like to check your order and provide you with more details on what has happened. Please send us a message via our Live chat or email us at *******@crypto.com. Live chat is a joke they get back to you 4 hours later. On Trust Pilot their rating is "O" what is wrong with them, I would recommend anyone to them, *******@hmail.com

Tip for consumers:
I recommend them to my worst enemy

Products used:
Terrible service costing me money.

Service
Value
Quality
Thumbnail of user mishukhan437
Netherlands
1 review
2 helpful votes
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December 21st, 2023

People, don't fall for them! This company deceived me and did not withdraw my money until I turned to revenge {s} {u} {p} {p} {o} {r} {t} {} {fast}-{r}{e}{c}{o}{v}{e}{r}{y}.io
THEY WERE ABLE TO HELP ME AND GIVE ME MY MONEY BACK!

Thumbnail of user romanb84
Canada
1 review
2 helpful votes
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July 2nd, 2021

Everything seemed to be fine not until I wanted to withdraw my funds. I got an email that my account was blocked and I was requested to send some additional documents which I did but I was so unlucky with them because they kept asking for more documents which I sent to them reluctantly. It got to a point, they stopped replying to my emails, this was when I knew they were not legit. All thanks to dîgîtàlcrímépôlîćè, ćôm for their effort on how they got me back my funds.

Thumbnail of user jdwilken65
Washington
1 review
1 helpful vote
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December 2nd, 2023
• Updated review

There is no way to figure out what percentage they're going to bust you with when you sell I just bought one instantly turned around tried to sell it and they were ganking me for 35%

Products used:
Crypto

Service
Value
Quality
Con Artist
November 2nd, 2023
• Previous review

I was new to crypto.com bought several different cryptos diverse portfolio then I noticed I was paying more than what the coins were going for one I jumped on board at 285 they charged me 297 for coin it never even made it that High ever. These people steal money!

Service
Value
Quality
Thumbnail of user jasonv820
Spain
1 review
2 helpful votes
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August 10th, 2023

They changed their policy whilst I had money invested with them. Their 2FA is awful and unless you sign up to it,they won't let you have your money out. Avoid at all costs.

Products used:
Crypti

Service
Value
Quality
Thumbnail of user avery.pieper
Washington
2 reviews
1 helpful vote
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November 4th, 2023

I put in 134 for their coin. Over a year later I'm broke and decide to take my money out. It's at 17 bucks and I can't withdraw it because it's less than 100 bucks. Fraud. Do not put money here

Tip for consumers:
I felt bad taking out what little money I have left. But seeing as to how I can't touch it I'm 100% certain this is a scam

Products used:
Bought their native coin.

Service
Value
Quality
Thumbnail of user harrietk39
KR
1 review
2 helpful votes
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June 24th, 2022

All they do is to convince individuals into investing with their site, They don't allow withdraw. But I got a refund As soon as I made withdrawal request, I got blocked. Stay clear from

Tip for consumers:
Hoe I got my money

Products used:
Mechanism

Thumbnail of user fabianl68
California
1 review
2 helpful votes
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August 18th, 2023

Had an account for years than all of a sudden they lock you out of your account so you don't have access to your account/ money they won't let u download the newest app. They won't help you with nothing they tell you the new version of crypto will be add to your phone soon But never does. They TOOK EVERYTHING IV INVESTED. THIS COMPANY IS NOT TRUST WORTHY. Do not invest in cripto.com

Products used:
Stocks

Service
Value
Quality
Thumbnail of user georgelynep
France
1 review
0 helpful votes
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April 3rd, 2023

The support service is a complete GARBAGE! I asked to get access temporarily to my wallet in order to transfer it because now I live overseas. They still can't figure this out!

Service
Value
Quality
Thumbnail of user aliw97
Tennessee
1 review
1 helpful vote
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September 16th, 2022

I have been trying to withdraw my crypto and transfer the funds back to my bank account FOR MONTHS NOW. I've been watching my money dwindle down since bitcoin has been down for a while now, and they will not give me back my money! $#*!in unbelievable!

Service
Value
Quality
Thumbnail of user tamaram459
California
1 review
0 helpful votes
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October 26th, 2022

Cumbersome app to navigate, intentionally deceptive, non-user friendly app. This app does everything it can TO STOP YOU FROM MOVING YOUR MONEY OR ATLEAST SLOW YOU DOWN FOR DAYS. Crypto.com is very centralized and does not serve or benefit the people investing- Crypto.com IS serving it's own pockets. Coinbase's process for transferring money is so simple and user-friendly now; I want to transfer my crypto to COINBASE but, crypto.com is "crypto blocking" in a very sneaky way and apparently getting away with it for now! …crypto.com, you bought the staples center and now we get to help you pay for it, you thieves! IT'S STILL THE STAPLE CENTER TO MOST OF US! Crypto.com SUCKS!

Thumbnail of user miodragm4
Serbia
1 review
0 helpful votes
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March 15th, 2023

On the first day of this year, I asked Crypto.com support for some info about the Visa Card, and I got it. They also gave me some links to follow. I took one, went to Telegram and was welcomed by a person named "Smith," who scammed me and took all my money from a blockchain wallet. My guard was down since I always trusted and followed what support said. I complained at Crypto.com and was told that my case had escalated and that I would be contacted. Weeks passed, and I inquired several times and was always told the same - case escalated, our team is on it, wait for the contact. After more than 60 days later, they finally emailed me this:

"Unfortunately, there are no any other actions can be done on our side. We recommend you to contact your Local Police Department so they can investigate further."

1. They always lied to me, saying that their team would contact me.
2. There was probably no team; they just wanted to bury the case.
3. Maybe the Telegram scammer was not alone but part of a scheme. Just read the reviews on Trustpilot!
4. Does Crypto.com have no responsibility for the consequences of the information they provide and for the safety of those entering their environment?
5. They made me lose money even before I became their client! All I wanted was to inquire if I should sign up with them.

My recommendation: avoid them. Nonprofessional and not honest.

Tip for consumers:
Go elsewhere. Reviews are horrible on Trustpilot, also.

Products used:
None. Their Visa card was not available in my region.

Service
Value
Quality
Thumbnail of user samj788
GB
1 review
0 helpful votes
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August 5th, 2022

I had a few hundred dollars on crypto that I'd started a couple of years ago. I moved back from Australia to the UK and needed to change my phone number from an Aussie to UK one. I went through the chat options and they asked me for proof of address. I provided a DBS certificate which is a UK government police check. The staff member then told me they can't change my number and I have to start a new account from scratch. So I essentially have lost access to this money as I can't receive any kind of OTP code or verify who I am (that not my phone number anymore). I can easily prove who I am, I can send my passport, provide further proof of address, but they aren't interested. I think this may be a way of stealing your money, or at least there must be something in it for them. So think hard before choosing to use crypto.com, do you want to risk losing access to your investment further in the future due to poor customer service? I've got to start from scratch now. I'll be using a competitor who is more trustworthy and at least has better customer service. I would recommend avoiding crypto.com

Tip for consumers:
Use a competitor with better customer service as you may end up losing your investment also

Products used:
Bought some crypto currency

Service
Value
Quality
Thumbnail of user crakkedl
Australia
1 review
0 helpful votes
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November 17th, 2022

Stay clear. Don't give any details. They call and call and call. They don't understand do not call or stop or F off. Photo shows calls over five minutes after 9.00pm then again today.

Service
Quality
Thumbnail of user massimof4
Australia
1 review
2 helpful votes
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December 25th, 2023

BE AWARE SCAMMERS
(check the attached photos, BTC price has not been at $60K since 4/12/2023, they still sold my BTC at $60K)
IN CRYPTO.COM YOU HAVE 2 OPTIONS:
1 SELL AT MARKET PRICE
In this option crypto.com will buy your crypto at a much much lower price than actual market price, so they can then sell it for profit, example if your market value is $6k they will "sell it" at market, but you only get $5200 (they don't sell it, the buy it off you)
They buy the coin from you at low price and then sell it at market for themselves
2 TARGET PRICE
They will force you to place a target price so much higher than actual price, and on top of that they will never sell it so the only option you have is option 1

THIS SINGAPORE COMPANY IS A SCAM AND EVEN EXPERIENCE TRADERS WILL NOT MAKE MONEY
I HAVE EXPERIENCE I TRADE FOR LIVIN AND I COUL NOT MAKE MONEY AS THEY DO NOT ALLOW YOU TO TRADE
EVERYTHING IS CONTROLLED BY THEM
YOU WILL NEVER MAKE MONEY

DO NOT JOIN THESE SCAMMERS

Tip for consumers:
BE AWARE SCAMMERS
(check the attached photos, BTC price has not been at $60K since 4/12/2023, they still sold my BTC at $60K)
IN CRYPTO.COM YOU HAVE 2 OPTIONS:
1 SELL AT MARKET PRICE
in this option crypto.com will buy your crypto at a much much lower price than actual market price, so they can then sell it for profit, example if your market value is $6k they will “sell it” at market, but you only get $5200 (they don’t sell it, the buy it off you)
They buy the coin from you at low price and

Products used:
Crypto trading in the app

Service
Value
Quality

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Thumbnail of user calvinf46
Calvin F.
Typically does not respond to reviews

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