website thubmnail of Crypto.com

Crypto.com

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Ukraine
1 review
1 helpful vote
Follow Corrine B.
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Simple and concise site design, fast exchanges, and a large amount of cryptocurrency! Everything you need is here. With them, you can easily control your money, data and identity.
Powered by cryptocurrency, the future of the internet: Web3 will be more fair and equitable, owned by the builders, creators and users.

Date of experience: September 15, 2022
Canada
4 reviews
9 helpful votes
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Not a good platform
April 1, 2022

This is NOT a good place to do anything. Terrible customer service. And then I left a bad review so they are holding my withdrawal and wont release it because i left a bad review?

These delays and setup for crypto space defeat the purpose of Satoshis. What happen to trustless transactions? Speed? Anonymity? All the things that make up crypto space! This is just another bank. NO! (FYi: they still wont respond or release my withdrawal because of this review? INSANITY!)

Date of experience: April 1, 2022
Australia
1 review
1 helpful vote
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Ripoff Platform
April 27, 2024

This crypto.com platform is a ripoff. You have to buy CRO to use the features and CRO is a broken token with the price kept low by the crypto.com people selling it off to meet expenses. I was three years with this platform and lost 75% of my CRO stake. As a reference, I managed to get a return on other coins at other platforms. Dont be folloed by the "low fees" they claim as they are not measuring apples and apples.

Date of experience: April 27, 2024
Arizona
1 review
2 helpful votes
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Scam
October 8, 2023
Updated review

Well I got suspended from Trust Pilot telling the truth about Crypto.com. I have Harley, Stanley, Kimmy, Sora, Eveln and Selena working on my account to get my $98 back. I feel sorry for anybody that has more than I do, you proably will never see it again.

Date of experience: October 8, 2023

Worst company I have ever dealt with
August 30, 2023
Previous review

They cancelled my trade to crius twice. I have emailed them 4 times they don't care about anybodu. On Trust Pilot I entered very poor customer service, he is their reply Reply from Crypto.com

12 hours ago
Hello Dan, we'd like to check your order and provide you with more details on what has happened. Please send us a message via our Live chat or email us at contact@crypto.com. Live chat is a joke they get back to you 4 hours later. On Trust Pilot their rating is "O" what is wrong with them, I would recommend anyone to them, gdlesley@hmail.com

Date of experience: August 30, 2023
Texas
1 review
0 helpful votes
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Dear crypto.com customers,

I want to bring to your attention some concerning experiences I've had with Crypto.com. In my interactions, I've encountered what seems to be fraudulent behavior and a lack of responsiveness from their support team. Despite my repeated attempts to reach out, I have received no explanation for the sudden blocking of my account.ive been with crypto for almost 3 years, please file lawsuit against crypto.com, crypto will pay the highest price?! Their own customer support are scammers and stay away from this phone number ( *******736) is hacker and scam provided by crypto's chat?!
Given these issues, I believe it's important to be cautious when dealing with Crypto.com. I recommend considering legal recourse, such as filing lawsuits or complaints with regulatory authorities like the US Securities and Exchange Commission and financial departments.

While I have a passion for cryptocurrencies, it's disheartening to encounter such practices within the industry. I urge you to exercise vigilance and explore alternative platforms to ensure the safety of your investments.

Date of experience: February 19, 2024
Canada
1 review
2 helpful votes
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Big Scam
July 2, 2021

Everything seemed to be fine not until I wanted to withdraw my funds. I got an email that my account was blocked and I was requested to send some additional documents which I did but I was so unlucky with them because they kept asking for more documents which I sent to them reluctantly. It got to a point, they stopped replying to my emails, this was when I knew they were not legit. All thanks to dîgîtàlcrímépôlîćè, ćôm for their effort on how they got me back my funds.

Date of experience: July 2, 2021
Spain
1 review
2 helpful votes
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Awful
August 10, 2023

They changed their policy whilst I had money invested with them. Their 2FA is awful and unless you sign up to it,they won't let you have your money out. Avoid at all costs.

Date of experience: August 10, 2023
Sweden
1 review
1 helpful vote
Follow AmahFon g.
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Don't trust this people! I deposited with the information om their page it has been 13 days am still waiting. Their client/partner Openpayd has inform them about my deposite yet the money has not been deposited into my account! My bank When Send me documents which i send to them yet I am still waiting for my deposite. It has been 13 days since. The costumer service is bad. I Will wait a few days If they don't fix it. Me and my back Will file a police report and also contact the Swedish regulators since We have all the evidence from Openpayd and Swedbank!

Date of experience: December 12, 2023
KR
1 review
2 helpful votes
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All they do is to convince individuals into investing with their site, They don't allow withdraw. But I got a refund As soon as I made withdrawal request, I got blocked. Stay clear from

Date of experience: June 24, 2022
Washington
2 reviews
2 helpful votes
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I put in 134 for their coin. Over a year later I'm broke and decide to take my money out. It's at 17 bucks and I can't withdraw it because it's less than 100 bucks. Fraud. Do not put money here

Date of experience: November 4, 2023
California
1 review
2 helpful votes
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They steal your money
August 18, 2023

Had an account for years than all of a sudden they lock you out of your account so you don't have access to your account/ money they won't let u download the newest app. They won't help you with nothing they tell you the new version of crypto will be add to your phone soon But never does. They TOOK EVERYTHING IV INVESTED. THIS COMPANY IS NOT TRUST WORTHY. Do not invest in cripto.com

Date of experience: August 18, 2023
France
1 review
0 helpful votes
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The support service is a complete GARBAGE! I asked to get access temporarily to my wallet in order to transfer it because now I live overseas. They still can't figure this out!

Date of experience: April 3, 2023
Washington
1 review
1 helpful vote
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Screwing clients with%
December 2, 2023
Updated review

There is no way to figure out what percentage they're going to bust you with when you sell I just bought one instantly turned around tried to sell it and they were ganking me for 35%

Date of experience: December 2, 2023

Con Artist
November 2, 2023
Previous review

I was new to crypto.com bought several different cryptos diverse portfolio then I noticed I was paying more than what the coins were going for one I jumped on board at 285 they charged me 297 for coin it never even made it that High ever. These people steal money!

Date of experience: November 2, 2023
Thailand
1 review
0 helpful votes
Follow M H.
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AVOID AT ALL COSTS YOU HAVE BEEN WARNED
The worst experience ive had in Crpyto was using Crypto.com they are quick to take your money extremely hard to get it back, the customer service is nothing short of disgusting they just cut you off and pass you at later date to another agent to start the whole process over again with the same stubborn failed result,to this day my money is still with them as the refuse to pay it back it any other way but Pay ID which they know i cant set up on my bank account registerd with them,it was a scam from the very start and still on going as they continue to stall and pass me from one buffoon agent to the next repeating the same garbage never at anytime really acknowledging the problem or sincerely trying to help,,AVOID AT ALL COSTS.

Date of experience: April 7, 2024
New York
1 review
0 helpful votes
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SCAM
February 12, 2024

I've attempted multiple withdrawals, but it never succeeded. They consistently provided excuses, making it impossible for me to withdraw funds. Recently, they've even begun to disregard my withdrawal requests altogether but with the lawfirm ON THE TOPIC ABOVE they help me get all my money back

Date of experience: February 12, 2024
Tennessee
1 review
1 helpful vote
Follow Ali W.
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I have been trying to withdraw my crypto and transfer the funds back to my bank account FOR MONTHS NOW. I've been watching my money dwindle down since bitcoin has been down for a while now, and they will not give me back my money! $#*!in unbelievable!

Date of experience: September 16, 2022
New Zealand
1 review
0 helpful votes
Follow J S.
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As many other users have pointed out, crypto.com operate an awful business model in which they will give their customers terrible rates on trades that do not match up with the true market value. They do this to ensure they profit from their users.

I've had multiple transactions where the true market price has been substantially higher and crypto.com settle a trade at a far lower off-market price.

It is insane that they claim to be the world's leading cryptocurrency exchange, unless they mean they are leading the world at scamming their users.

They will rip you off and then reference their terms and conditions or suggest liquidity issues to excuse their disgraceful behaviour.

AVOID THIS COMPANY, DON'T USE THEIR APP, DON'T TRADE ON THEIR EXCHANGE.

Date of experience: February 18, 2024
California
1 review
0 helpful votes
Follow Tamara M.
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Cumbersome app to navigate, intentionally deceptive, non-user friendly app. This app does everything it can TO STOP YOU FROM MOVING YOUR MONEY OR ATLEAST SLOW YOU DOWN FOR DAYS. Crypto.com is very centralized and does not serve or benefit the people investing- Crypto.com IS serving it's own pockets. Coinbase's process for transferring money is so simple and user-friendly now; I want to transfer my crypto to COINBASE but, crypto.com is "crypto blocking" in a very sneaky way and apparently getting away with it for now! …crypto.com, you bought the staples center and now we get to help you pay for it, you thieves! IT'S STILL THE STAPLE CENTER TO MOST OF US! Crypto.com SUCKS!

Date of experience: October 26, 2022
Serbia
1 review
0 helpful votes
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On the first day of this year, I asked Crypto.com support for some info about the Visa Card, and I got it. They also gave me some links to follow. I took one, went to Telegram and was welcomed by a person named "Smith," who scammed me and took all my money from a blockchain wallet. My guard was down since I always trusted and followed what support said. I complained at Crypto.com and was told that my case had escalated and that I would be contacted. Weeks passed, and I inquired several times and was always told the same - case escalated, our team is on it, wait for the contact. After more than 60 days later, they finally emailed me this:

"Unfortunately, there are no any other actions can be done on our side. We recommend you to contact your Local Police Department so they can investigate further."

1. They always lied to me, saying that their team would contact me.
2. There was probably no team; they just wanted to bury the case.
3. Maybe the Telegram scammer was not alone but part of a scheme. Just read the reviews on Trustpilot!
4. Does Crypto.com have no responsibility for the consequences of the information they provide and for the safety of those entering their environment?
5. They made me lose money even before I became their client! All I wanted was to inquire if I should sign up with them.

My recommendation: avoid them. Nonprofessional and not honest.

Date of experience: March 15, 2023
GB
1 review
0 helpful votes
Follow Sam J.
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I had a few hundred dollars on crypto that I'd started a couple of years ago. I moved back from Australia to the UK and needed to change my phone number from an Aussie to UK one. I went through the chat options and they asked me for proof of address. I provided a DBS certificate which is a UK government police check. The staff member then told me they can't change my number and I have to start a new account from scratch. So I essentially have lost access to this money as I can't receive any kind of OTP code or verify who I am (that not my phone number anymore). I can easily prove who I am, I can send my passport, provide further proof of address, but they aren't interested. I think this may be a way of stealing your money, or at least there must be something in it for them. So think hard before choosing to use crypto.com, do you want to risk losing access to your investment further in the future due to poor customer service? I've got to start from scratch now. I'll be using a competitor who is more trustworthy and at least has better customer service. I would recommend avoiding crypto.com

Date of experience: August 5, 2022

Overview

Crypto.com has a rating of 1.1 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crypto.com most frequently mention customer service, bank account and creekmonat tech. Crypto.com ranks 392nd among Currency Trading sites.

service
84
value
78
quality
81
This company does not typically respond to reviews
+81