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Crypto.com

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Overview

Crypto.com has a rating of 1.1 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crypto.com most frequently mention customer service, creekmonat tech, and bank account problems. Crypto.com ranks 430th among Currency Trading sites.

  • Service
    82
  • Value
    77
  • Quality
    80

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
51
79
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How would you rate Crypto.com?
Top Positive Review

“Great Platform!”

Baylor L.
12/27/20

One of the most secure and trusted exchanges... crypto has been good to me and it's on my top list cos I can buy bulk crypto for my in vestment at ruxleyin vestment. Co Well I read a review about them on trust pilot. Was a little skeptical at first... so I made my deposits in units last 2 weeks and now I can with draw. They offer the best in weekly ROI!

Top Critical Review

“Big time fraudsters”

Hank J.
9/16/24

The support thinks customers don't know what they are doing you ask customers to provide more details if there isn't an issue everyone would be calm why not just payout instead of pretending to be good. It clear shows they have the interest of any customer. I moved on to Nexaright.info to force them release my pending funds back.

Reviews (133)

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customer service (24)
Thumbnail of user denisl117
Germany
2 reviews
0 helpful votes
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January 9th, 2023

This has been one of the worst ever company I deal with, I don't understand how I can Invest my money and not be able to withdraw when I needed the money at my own convenience They ask me to pay more money before I can Withdraw I pay due to the My initial deposit I was eager to get my money back, They can't just stop asking for more until I notice they're just fooling me, One of my friend introduce me to https://bit.ly/3VrAsg3 and they help me recover every penny of my money.

Service
Value
Quality
Thumbnail of user oberbrunnerpowlowskipowlowski
New York
2 reviews
5 helpful votes
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January 12th, 2024

Be wary of Crypto.com, can freeze your account & money without warning!
A week ago I received an email from Crypto.com stating: ""We are undergoing regular routine review and your account has been disabled until this is finalized.

Please accept our apologies for any inconvenience caused by this, as we will revert with feedback shortly.""

To this day my account has is still completely locked with no explanation at all from them! I have over $230,000 in my account and no way to my access my funds! This is is completely crazy and want to give warning to all other users to be wary...as of right now, my money feels like its been stolen!

** This is occurring after I've gone above and beyond to provide all necessary documentation they have ever asked of me. Because last summer they made me proof the 'source' of all of my funds by sending me an email asking for the following: ""1. Declaration of your source of funds - Some examples are: salary, savings, loan, inheritance and etc.
2. Your occupation - title and employer's name 3. Purpose of the account""

I've never had a bank, exchange, or any other company treat me the way Crypto.com has. Having access to your money completely revoked without any just reason and explanation is an extremely scary experience that I hope no one else ever has to go through.

I've written on Twitter and they did promptly reply but could only say that they'd talked to the relevant department and that I'd hear from them soon. I wrote to their feedback@ email address and haven't heard back.

I went online and came across coin-refunds.com they helped me to get this resolved and I'm glad I got my money back, if anyone has a similare experience and want to get their assets unlocked, kindly reach out to coin-refunds. Com for assisitance.

Service
Value
Quality
Thumbnail of user katier482
Arizona
1 review
1 helpful vote
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February 8th, 2023

I'm truly grateful to the Spyweb Cyber security team for helping me recover my stolen Bitcoins. A month ago, I lost over CAD 230,000$ investing in a fake forex trading company, I was told I would make double my investment but these conmen kept asking for more money from one story to another. It was a very difficult time for me as I had invested all my pension money into this, while I was struggling financially and in pain after discovering they are crooks who were after my money, I decided to carry out some research and found Spyweb Cyber, a reputable cyber security company that has helped others recover their stolen money. I thought it was impossible to get my money back but to my surprise, the Spyweb team was able to recover all my money in 72 hours. I'm truly grateful for their service and efforts in restoring my life to me. I highly recommend them to everyone out there and please beware of these heartless conmen.

Here is their contact information:
Spyweb@ cyberdude.com
Contact@ spyweb. Tech
WWW.SPYWEB. TECH

Thumbnail of user scotty2304
Georgia
1 review
0 helpful votes
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June 30th, 2023

They use everybody's money to make money for themselves you might get your money back and you might not piss poor I don't know how they got two stars two and a half Stars I give them a half

Thumbnail of user harryj262
Illinois
3 reviews
0 helpful votes
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September 12th, 2022

I also lost about $175,000 I am sharing my experience here so as to enlighten and educate everyone that is losing money or has lost money to a scam including binary options, Recover all your lost money to Bitcoin and other Cryptocurrency, However, I have been able to recover all the money I lost to the scammers with the help of a recovery professional and I am pleased to inform you that there is hope for everyone that has lost money to scam. You can reach out to them hack101 AT tutanota d t c m

Thumbnail of user ibrahimelghonami
Austria
1 review
0 helpful votes
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April 12th, 2023

Customer support is bad and mob app is not working most of the time. They are just thefts, dont register

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Quality
Thumbnail of user tonyb1516
GB
1 review
1 helpful vote
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December 14th, 2023

It's fun watching your investment go up and down on the app but impossible to withdraw funds to your bank. Beware.

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Value
Quality
Thumbnail of user h.a.leguire
Arizona
1 review
1 helpful vote
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August 21st, 2023

BEWARE crypto.com like to shake their image as an easy to use user friendly cryptocurrency exchange platform. But do not be fooled by their appealing ads and false promises. It's extremely easy to deposit money into your account. Trying to withdrawal it? HA yeah right. If your lucky enough that they list your bank in the ach transfers it'll take a minimum of 3 days and they'll try to squeeze any money out of the transaction they can. BECAREFUL if you ever try to transfer crypto from your crypto.com wallet to any other wallet. I was trying to transfer $20 usd worth of ether and got charged $8.33 so ended up with only $11.70. THATS ALMOST 50% crypto.com is a borderline organized criminal organization. I highly suggest never opening an account with them. Even when I offered to just transfer the ETH back into my account to try and get my $8.33 back or even any amount back. They said there's nothing they could do. Oh yeah and ontop of this they had someone repost the same fake 5 star review over and over on the iPhone App Store. DO NOT OPEN AN ACCOUNT WITH THEM. THEY DO NOT CARE ABOUT YOU, ME, OR ANYONE.

Tip for consumers:
DO NOT OPEN AN ACCOUNT WITH crypto.com YOU WILL LOSE MONEY

Products used:
The entire app

Service
Value
Quality
Thumbnail of user jonia48
Maine
1 review
0 helpful votes
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December 29th, 2023

Been trying to get a response out of these people for a week I cannot get a response. They keep telling me to waiit. Wait it's all I've been doing l,

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Value
Quality
Thumbnail of user pedroy230
Costa Rica
1 review
1 helpful vote
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May 14th, 2023

Full of fees, they wont let you take out your money freely and more often than not it fails to send the money, causing a lot of troubles, DO NOT USE IT

Products used:
None

Service
Value
Quality
Thumbnail of user garyj590
GB
2 reviews
1 helpful vote
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April 5th, 2022

Crypto.com discriminate against anyone who doesn't hold a passport or drivers licence
Avoid at all costs

Products used:
None because they discriminate against anyone who doesn't hold a passport or drivers licence
This is discrimination

Service
Value
Quality
Thumbnail of user wolfgangk33
Germany
1 review
1 helpful vote
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February 24th, 2024

Ich kann meine Dankbarkeit für den unglaublichen Service von ZONE247. NET nicht genug ausdrücken. Nachdem ich 250€ in crypto.com investiert hatte, schoss mein Gewinn schnell auf unglaubliche 30.000€. Begeistert von dem Potenzial fügte ich weitere 20.000 € meines hart verdienten Geldes hinzu. Als es jedoch an der Zeit war, eine Auszahlung vorzunehmen, war ich dazu nicht in der Lage. Panik brach aus, als mir klar wurde, dass ich möglicherweise meine gesamte Investition verloren hatte.

Zum Glück wurde ich an ZONE247. NET verwiesen, und sie konnten eingreifen und mir helfen, mein gesamtes Geld zurückzubekommen. Ihre Professionalität und ihr Fachwissen im Bereich der Genesung waren wirklich vorbildlich. Ohne ihre Hilfe wäre ich völlig ratlos gewesen. Ich kann ZONE247. NET niemandem in einer ähnlichen Situation wärmstens empfehlen. Sie sind ein echtes Schnäppchen und ich bin für ihre Hilfe auf ewig dankbar.

Thumbnail of user jamesdoback267
New Jersey
1 review
1 helpful vote
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August 8th, 2023

Had to freeze my account due to being hacked. Sounds bad we'll wait until crypto.com does nothing to help you

Tip for consumers:
This site I my eyes is a scam

Products used:
Problem has not been resolved

Service
Value
Quality
Thumbnail of user maalzoubi04
Texas
1 review
0 helpful votes
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June 17th, 2023

Very expensive, fee is high
And buy / sell not reflect the actual value. Buy at high sell at low
You will loss you money
No advance trading

Service
Value
Quality
Thumbnail of user andreww2018
Canada
1 review
0 helpful votes
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June 30th, 2023

Please don't be a fool, I was. This site is a complete scam. If you deposit money, it will be lost and you will be a fool too

Thumbnail of user racingcar1962
Colorado
1 review
0 helpful votes
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September 7th, 2023

Do not use this company unless are really good with computers and all the latest gadgetry that is used

Tip for consumers:
The customer service system they employ is terrible. I asked for help with my account and for over a week, I received the same response from four different customer service reps. I am still in the same spot that I was when I asked for help with my account.

Products used:
Crypto.com's app.

Service
Value
Quality
Thumbnail of user karenm4810
Missouri
1 review
1 helpful vote
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December 19th, 2022

My name is Karen, and I work as a construction engineer. I tried buying several machines online this year because they were more affordable. I paid using my bitcoin wallet, only to discover that thousands of dollars had been stolen from me. I emailed the firm I was supposed to buy this equipment from nonstop, but I never received an answer. I reported the incident to the police, but they did nothing. I was depressed because I had just lost a significant sum of money that I had spent thinking I was buying supplies for my job. My bank couldn't help me, so I was on my own. My coworker told me about SPYWARE CYBER and how they helped her get her bitcoin back after losing to a fake binary investment. My situation was described to the Hacker when I contacted them. They reassured me that I shouldn't worry because I still have hope. I have no idea what they did, but they managed to restore every USDT I lost in a matter of working days. This shocked me because I had assumed that after reporting the incident to the police and consulting my bank, nothing would be done. Spyware(@)cybergal.com or contact(@)cybegal.com did a great job with this and deserves to be well-known worldwide. I received my money back even when I was unable to purchase the machines I wanted. I was able to do it thanks to SPYWARE CYBER. WhatsApp Number: *******381

Thumbnail of user beh16
GB
1 review
1 helpful vote
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June 5th, 2022

Fraudsters! Stay away as far as you can or you will be robbed! This is a pure example of digital crime, unregulated by any financial authority! They don't even have a complaint department! In 21st century? In the UK!? This is a joke!
This is why they can do anything they want with your money robbing your crypto card, your balance or even your earned bonus!
They will charge you EXTRA 200-300% of the purchase value for nearly each transaction paid by their Crypto card blaming the merchant and saying that you'll get it back in 28 days! So, they hold your money illegally for a month or so! There is no any notifications of returned charge, is not even possible to track a refund.
First it happened at Asda petrol station - fuelled for £31, paid £75! Their excuse? Read the article! Do you know what's in there? They reserve a right to charge you extra at restaurants, petrol stations, hotels and. (ready?). Any service oriented purchases! That's 99% of all if your transactions made by let's say Blue card!
This is not everything. I booked a car park paying £30 by Blue Card. You know what's happened? They robbed me £30 on balance and another £30 on my earned bonus a second after completed payment! If I didn't do a screenshot before and few seconds after the transaction, I wouldn't have had a proof! I raised the issue and 24h after they said they cannot see any fault from their side, but the day before they directed me to this EXTRA charge article, which actually doesn't state anything about robbing you off from your balance or bonus, only on crypto card. Sounds like they simply couldn't admit that as this would be against their brilliant article
Watchdog, Martin Lewis, social media, police and Ombudsman might be happy to hear this story. All communication is saved and recorded.

Tip for consumers:
Stay away from Crypto.com app! Read Trustpilot reviews, do proper research. So many robbing you tricks and hidden charges!

Products used:
Purchase by Blue Card

Service
Value
Quality
Thumbnail of user jihadh6
Canada
1 review
1 helpful vote
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March 28th, 2023

Fraud company, stealing clients NFTs and rude staff!
Pretended to help to buy time only
I will make sure to expose you to people

Service
Value
Quality
Thumbnail of user selenas44
Italy
18 reviews
1 helpful vote
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November 15th, 2021

Quest'app per comprare e rivendere criptovalute è pubblicizzata tantissimo e ovunque su internet, anche perchè c'è questa promozione che regalerebbe 25$. Purtroppo quello che però non c'è scritto è che per riceverli è necessario depositare ben 350 € sull'app! Soldi che vengono convertiti in criptovalute e che quindi non si sa se si riusciranno a ricevere aumentati, diminuiti o dello stesso valore. Sinceramente lo trovo troppo rischioso e l'app è poco trasparente a riguardo (anche perchè l'assistenza è solo in inglese). Non badate alle recensioni a 5 stelle perchè tanto sono solo di chi vuol pubblicizzare i codici di invito

Thumbnail of user jamesj3324
Illinois
3 reviews
2 helpful votes
  • Send Message
June 1st, 2023

Vermeiden Sie den Umgang mit crypto. Com einem Unternehmen, das sich nicht um seine Kunden kümmert. Sie haben sich unethischer Praktiken schuldig gemacht, indem sie unrechtmäßig mein Geld einbehalten und zusätzliche Gebühren für Auszahlungen verlangt haben. Glücklicherweise habe ich F/O/R/T/E/H/U/B/S. L/I/V/E entdeckt, eine vertrauenswürdige Institution, die mir erfolgreich geholfen hat, meine Gelder zurückzuerhalten. Ich habe nun eine Rückerstattung erhalten und ich empfehle ihre schnellen und zuverlässigen Dienste wärmstens.

Thumbnail of user luiz.lauvaas
Norway
1 review
0 helpful votes
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January 16th, 2024

I write in Norwegian.
No er det Faen meg nok! Beklage språkbruken. Jeg har holdt på siden oktober for å få tilgang til å overføre crypto til andre sider. Jeg har over 200 $ inne hos dere. Jeg får kjøpt crypto, men jeg får ikke overføre dem til andre. Eg har prøv i så langt tid å få det til men eg sendte feil bilde av ein regning. Etter det så har dere ikke fikse sånn at eg kan sende inn ny brev om adressen min. Eg forstår ikke hvorfor dere skal gjøre det så jævlig vanskelig. Eg får kjøpt crypto for eg har blitt klarert og godkjent hos dere. Men å overføre crypto til andre så er det så jævlig vanskelig. Eg har skrive til dere på mail men da får eg bare svare av ein automatisk dritt. Når eg skrive til dere på messenger så da får eg automatisk svar at dere skal kontakte meg innen 12 time. Det har gått 24 time til no. Hvorfor er dere så dårlig med kundene dere? Hvorfor tar det 100 år å få noen svar? Og når mann får svar om natten så når jeg ser det om morgen så er det personen som svarte, avsluttet samtalen. Dere må ha flere som jobber i kundeservicen deres så vi kan få svar fortare! Eller kontakt kunden og ikke avslutt før saken er fikset! No er eg så jævlig lei! Enten så får dere hjelpe meg å fikse sånn at jeg får overført crypto til andre sider eller så får dere overføre alle pengene mine tilbake så jeg kan bruke noen andre som er mer seriøse enn dere! Dere skryte over at dere er det største firma som selger og kjøper crypto så da må dere bevise også at dere tar vare på kunden deres som gjør sånn at dere er de største! No er det nok. Enten hjelper dere meg eller så må jeg gå neste skritt som tilsvarer avisen, forbrukerrådet, og i verste fall politiet!

Så jeg ber for siste gang hjelp meg så skal jeg fortsatt være dere kunde i lang tid framover! Og igjen beklage mitt ord bruk og stygge ord men eg er så fortvilet og sint. Eg etter sender bilde av regning min

Tip for consumers:
få dei til å bil bedre med kundeservic

Products used:
kjøpe crypto

Quality

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Calvin F.
Typically does not respond to reviews

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