• Crypto.com

Crypto.com

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Overview

Crypto.com has a rating of 1.1 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crypto.com most frequently mention customer service, creekmonat tech, and bank account problems. Crypto.com ranks 430th among Currency Trading sites.

  • Service
    82
  • Value
    77
  • Quality
    80

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
51
79
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How would you rate Crypto.com?
Top Positive Review

“Great Platform!”

Baylor L.
12/27/20

One of the most secure and trusted exchanges... crypto has been good to me and it's on my top list cos I can buy bulk crypto for my in vestment at ruxleyin vestment. Co Well I read a review about them on trust pilot. Was a little skeptical at first... so I made my deposits in units last 2 weeks and now I can with draw. They offer the best in weekly ROI!

Top Critical Review

“Big time fraudsters”

Hank J.
9/16/24

The support thinks customers don't know what they are doing you ask customers to provide more details if there isn't an issue everyone would be calm why not just payout instead of pretending to be good. It clear shows they have the interest of any customer. I moved on to Nexaright.info to force them release my pending funds back.

Reviews (133)

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customer service (24)
Thumbnail of user lfmybloml
Netherlands
1 review
0 helpful votes
  • Send Message
February 29th, 2024

Seems no real people. My account was "gone" for days. No real people as even email
Is answered ( if at al) by bots. I sent probably 125 different emails and chats to different addresses before I got a vague non relevant answer. Never ever ever again. What a dramatic company. Probably some kind of scam waiting to explode.

Tip for consumers:
Dramatic. Don’t deal with them

Products used:
Bitcoin

Service
Value
Quality
Thumbnail of user waynew898
Massachusetts
1 review
1 helpful vote
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May 3rd, 2024

After our encounter we couldn't trust anyone not until with creekmonat. Tech to locate our funds, they were able to reimbuse us.

Thumbnail of user wolfgange16
Romania
1 review
0 helpful votes
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February 25th, 2024

After investing 5,000 € in crypto.com, I was left feeling frustrated and hopeless when I couldn't recover my money from them. I had made payments for crypto tax fees and a verification process, yet I was still unable to access my funds. It seemed like I had hit a dead end, until I stumbled upon Conventlead. Their recovery company was a game changer for me. Their professional and efficient approach to recovering my investment from crypto.com gave me hope again. Their team worked tirelessly to navigate through the complexities of the situation and successfully retrieved my money I cannot recommend Conventlead enough. Their expertise and dedication turned what seemed like a lost cause into a success story. Thanks to their help, I was able to recoup my initial investment and put this ordeal behind me. If you find yourself in a similar situation with crypto.com or any other investment platform, don't lose hope. Reach out to Conventlead and let them work their magic. You won't regret it.

Thumbnail of user erickw44
Nevada
2 reviews
2 helpful votes
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February 9th, 2024

I've waited 2 days for any response from support and still have not gotten anything. Every trade you make has OUTRAGEOUS hidden fees. They show you your coins are worth way more than they are, but when you try to sell them they give you wayyy under asking. Costing 10-20% of your trade! It's disgusting! They also make you buy coins at over market value while also tacking on a 3% purchase fee. Only the 3% fee is disclosed. Not all the price hikes and drops they do in their favor. Also, their limit sell does fulfill like it's supposed to. Screwed me out of $100s. Look at the photo, it shows this coin is worth $1.14 but the graph clearly shows $1.08 and if I tried to sell I wouldn't even get $1.00

Products used:
Website

Service
Value
Quality
Thumbnail of user joeb3083
Washington
2 reviews
1 helpful vote
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January 16th, 2024

My card has been messed up for over 4 months. Can't use it, can't add funds to it. Customer service just keeps going in circles saying they are working to get it fixed. 4 MONTHS. THIS COMPANY SUCKS! I've been with them for about 6 years now. They started out great. But now there's hidden fees everywhere. The rates at which u trade aren't true to market rates. There used to be some alright perks with the card but those are pretty much gone now. Theres far better companies now.

Tip for consumers:
This company is going to tank. Stay away from it.

Products used:
None anymore. Was great for trading and using as a debit source but that's out the window now.

Service
Value
Quality
Thumbnail of user papruhaa
Spain
1 review
2 helpful votes
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November 30th, 2023

I contacted support 03.10.2023 and provided all necessary documents.
Today is 30.11.2023 and nothing done, I am still waiting. Plenty different operators in chat writing same phrases with 0 help in fact.
They are obviously ignoring me.
Never keep your money here guys.

Service
Value
Quality
Thumbnail of user charlesg1899
Arizona
1 review
2 helpful votes
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January 2nd, 2024

I notice their cost of tokens are slightly higher or lower depending on how they can take advantage. For example: my Eth is higher on every exchange except theirs. So they steal.02 plus the fee to withdraw. Imagine doing this to all of your customers. They're making out like a bandit. An extra $50 they stole which adds up. Taking my coins and deleting account.

Service
Thumbnail of user isaaktine
Texas
1 review
0 helpful votes
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February 19th, 2024

Dear crypto.com customers,

I want to bring to your attention some concerning experiences I've had with Crypto.com. In my interactions, I've encountered what seems to be fraudulent behavior and a lack of responsiveness from their support team. Despite my repeated attempts to reach out, I have received no explanation for the sudden blocking of my account.ive been with crypto for almost 3 years, please file lawsuit against crypto.com, crypto will pay the highest price?! Their own customer support are scammers and stay away from this phone number ( *******736) is hacker and scam provided by crypto's chat?!
Given these issues, I believe it's important to be cautious when dealing with Crypto.com. I recommend considering legal recourse, such as filing lawsuits or complaints with regulatory authorities like the US Securities and Exchange Commission and financial departments.

While I have a passion for cryptocurrencies, it's disheartening to encounter such practices within the industry. I urge you to exercise vigilance and explore alternative platforms to ensure the safety of your investments.

Tip for consumers:
Crypto.com is scamming people, stealing from hardworking people, blocking my account for no reason, I’ve attempted to contact them a multiple times, no response?!

Products used:
Cryptocurrency, they stole my crypto

Service
Value
Quality
Thumbnail of user laurencel93
California
1 review
1 helpful vote
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December 28th, 2023

All I need is for them to reset my passcode. Most companies can help you in two minutes with this matter. These people won't help you. Sent them a message through chat. They do not respond. Sent them an e-mail, same no response. You will not be able to get a hold of them if you need their assistance. Beware!

Service
Value
Quality
Thumbnail of user prelest6iam
GB
1 review
2 helpful votes
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July 22nd, 2023

This company has a team that hacks the accounts on Social Media and promotes its disgusting business. I'm reporting to Cyber Crime Police all the time. They have hacked my email, then Instagram and Facebook

Service
Value
Quality
Thumbnail of user js2063
New Zealand
1 review
0 helpful votes
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February 18th, 2024

As many other users have pointed out, crypto.com operate an awful business model in which they will give their customers terrible rates on trades that do not match up with the true market value. They do this to ensure they profit from their users.

I've had multiple transactions where the true market price has been substantially higher and crypto.com settle a trade at a far lower off-market price.

It is insane that they claim to be the world's leading cryptocurrency exchange, unless they mean they are leading the world at scamming their users.

They will rip you off and then reference their terms and conditions or suggest liquidity issues to excuse their disgraceful behaviour.

AVOID THIS COMPANY, DON'T USE THEIR APP, DON'T TRADE ON THEIR EXCHANGE.

Service
Value
Quality
Thumbnail of user matthewj812
Germany
1 review
0 helpful votes
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September 15th, 2023

If you find yourself in a similar situation, I highly recommend ((.)) as a trusted partner to recover lost funds from this platform. Their experience, professionalism and unwavering dedication make them an excellent choice. I am immensely grateful for your remarkable service and I cannot thank you enough for restoring what was once lost.

Thumbnail of user mikeh2652
Texas
1 review
0 helpful votes
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March 17th, 2023

The app is horrible. Customer service is horrible. Fees are horrible. I regret setting up an account with these abomination of an app and trusting it. If you ever do business with these people just be warned. You will enter hell. I thought it was a nice exchange until I ended up changing my phone number. A more professional platform would use methods other than just a phone number to verify yourself. For example, a 6 digit pin that only you would know. But, no. This exchange has to be difficult. It will literally take you days to get things done. They have this silly policy about taking a picture of yourself in a certain way, like this (https://help.crypto.com/en/articles/*******-photo-authentication). Good luck finding someone who cares, cause they are probably doing blow all day and the last thing they need is to deal with customers. I'm going with coinbase. Simple, practical, and necessary.

Service
Value
Quality
Thumbnail of user beno429
Malaysia
1 review
3 helpful votes
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September 5th, 2022

Run as fast as you can from this company 3 weeks no they still can't let me access my account after not being able to use sms verification
2 phone calls
25+ different people saying they are taking and following this issue
4 emails saying with in 24 hours
1 email saying within 48 hours
Now it's a case by case so they must have 3 weeks of back log cases take your money and close your account

Tip for consumers:
Don’t sign up aLl the bad reviews you read are true

Products used:
Any thing is better they Crypto.com

Service
Value
Thumbnail of user th311
Michigan
1 review
10 helpful votes
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July 16th, 2021

Crooked business - they quickly and easily take your money then refuse to give it back! These are the very kind of cryptocurrency companies that need to be regulated and kept legal by our government. DO NOT use Crypto.com for any reason -you will regret it when you can't get your money out of their greedy hands!

Tip for consumers:
STAY FAR AWAY

Service
Value
Quality
Thumbnail of user ericm1733
California
1 review
2 helpful votes
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April 10th, 2022

They are misleading af and will always have an excuse no matter how stupid or false it may be. Beware of responses u see from crypto.com because in reality they dont give a $#*!. It's all for show because if you do email them they will not be helpful and just make up excuses. This exchange is the most expensive out of all of them. The order books are stupidly misleading you are better off selling on an exchange with honest prices and a transparent order book. The fact that nothing is transparent give them the ability to make hundreds of lame excuses to justify their scam.

Tip for consumers:
Always questions customer service about the answers they give you should u have an issue. Their employees arent very skilled at telling lies that sound good. It’s time this exchange gets exposed.

Products used:
Crypto

Service
Value
Quality
Thumbnail of user jerrys1589
New York
1 review
0 helpful votes
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February 12th, 2024

I've attempted multiple withdrawals, but it never succeeded. They consistently provided excuses, making it impossible for me to withdraw funds. Recently, they've even begun to disregard my withdrawal requests altogether but with the lawfirm ON THE TOPIC ABOVE they help me get all my money back

Thumbnail of user salehl1
Canada
6 reviews
15 helpful votes
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September 9th, 2021

Horrible customer service, worst support, they don't answer, they charge fees every opportunity they get. And the signing bonus ( remained unlocked), overall if you don't want to lose your money fast stay away from this site, once you deposit, you will ha e very hard times to see your money, no one answers your questions.

Thumbnail of user d41damon
Florida
1 review
1 helpful vote
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December 12th, 2023

100% avoid...this app is designed in everyday possible to not give you your money once deposited. You will have no way to get your money back and your money will be held against your will with no responses from support and no possible human conversation. Even the people replying to bad reviews ask us to contact them through email and even THEY ignore as well

Service
Value
Quality
Thumbnail of user cobym13
Arizona
1 review
3 helpful votes
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November 24th, 2022

Every time you try to sell. They quote you at a way lower price. I have done my research on current prices on different exchanges and they scam you out of your profits little by little. Seen this over time...completely off crypto.com after over a year no good moving on.

Service
Value
Quality
Thumbnail of user christopherc2691
Georgia
1 review
2 helpful votes
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April 11th, 2023

Of course it is the company's right to deny service to anyone, but after downloading the app going through a rather onerous process of having to share my Driver's License and do a full facial video, they simply came back and said I was rejected, without any explanation of what failed. When I queried, I was told there is no further information and it was a business decision. I uninstalled the app from my Android phone

Tip for consumers:
I think the Customer Service team is not tied into Sales at all. Very unfriendly

Products used:
Another Wallet - Trust Wallet

Service
Value
Quality
Thumbnail of user rubenm307
Netherlands
2 reviews
2 helpful votes
  • Send Message
August 22nd, 2023

This platform is a fraudulent spam website that masquerades as a legitimate service. It employs various deceptive techniques to target unsuspecting individuals. Specifically, it poses as a cryptocurrency exchange and wallet, but its true intention is to unlawfully acquire your digital currency. Please exercise caution and refrain from engaging with this platform. For further assistance or inquiries, kindly contact sky line - rec very c o. M

Tip for consumers:
Stay off them .....

Thumbnail of user jamesc7555
California
1 review
0 helpful votes
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March 18th, 2024

Their customer service and app support is truly shocking. Please don't use them try a different provider.

Products used:
Crypto app

Service
Value
Quality
Thumbnail of user johnj2688
Nigeria
3 reviews
5 helpful votes
  • Send Message
January 29th, 2022

Do not think of putting your money here, they're not sincere at all, if you wish to invest in a more legitimate and trustworthy company, then visit profitinvesttrade. Com, as they have a very high ROI and guarantee a successful withdrawal.

Thumbnail of user mitchelh39
Canada
1 review
3 helpful votes
  • Send Message
March 11th, 2022

I tried to send 60 dollars in BTC to a friend in Bitcoin and they charged me 30 dollars worth in BTC. Didn't add it on top so now I have to send the same again just to get him the 60 dollars. Absolutely ridiculous. Not a place for practical spending and exchanging.

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Thumbnail of user calvinf46
Calvin F.
Typically does not respond to reviews

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