Cscsw

DONT NOT TRUST: Brian Burke
Mgr Branch Operations
100 Amor Ave, Carlstadt, NJ *******
DO NOT USE THIS COMPANY

He is dishonest and unprofessional. I am the manager at a building in Brooklyn filled with seniors. The company agreed to replace 4 machines which were 14 years old with 4 new machines keeping the same price to wash. Before the delivery they called me and said they can only replace one and keep the same price which I agreed. Only to have them double the price without changing any machine. A month later they changed one machine with an old top-load washer which is not functional for seniors. I called to complain and when I spoke with Brain Burke over the phone, he agreed to replace all 4 machines with new machines if I agreed to the price increase, which I did. He also agrees to issue 19 cards with a $5 credit. What he did was deliver 4 old rusty machines one is still not working properly. HE PULLED A BAIT AND SWITCH! He is refusing to resolve the issue, he is refusing to take my calls, and he is refusing to fix the broken machine. He is refusing to keep his word, he is lying about what we agree on. He refuses to give me his supervisor's email or number. DON'T USE THIS COMPANY, the people they hire are dishonest. I will report him to New York state!