CSL PlasmaReviews 435

Good morning,
I want to start off by saying that over the years I have been donating, the staff at this location has for the most part, been polite, professional and the phlebotomists who draw the blood, skilled. Today, however, I encountered a different experience. For the past several months or so, I've gone to this facility to donate several times but the lines have been way too long and the wait to get a bed unacceptable so I've had to leave. Today (Tuesday) I was there at 7:30 and the line was way too long again. I spoke with a desk manager(or someone who said they were the desk manager) to express my concern about the lack of beds open and that CSL may need to consider hiring more personnel and opening more beds because it's difficult to continue to plan donations when people have to wait for such an extended time; especially when in the past it was not like that, to which she replied, as she pointed to the long line, "They don't seem to have a problem with it". I thought this response from a "manager" who I think would have customer service training, was unacceptable and not professional at all. The way she responded to my concerns has left me feeling disrespected and my feelings a bit hurt when I was only trying to find out why this is occurring and then suggesting how the overall donation experience could be made better. Please treat your donors with more respect and kindness, CSL.

The center had lots of parking in a nice location. The center was clean, well lit and comfortable. The intake staff was very nice. I am happy overall.
Robert

Worse Plasma spot ever... Always have monthly give aways that they never give away... If I donate 8 month times this month next month can't enter contests... Lowest paying center in Da City... And administration is The Weakest Sorriest especially that White Guy With pony tail He literally refused to take Me off machine but stuck sum old white guy like $#*! The Dc I believe they call it But He's the worse laziest White Guy Ever

Short story is they'll scam you out of promised bonus pay, even if your name is on a plaque on the wall for loyalty.

I've been consistently coming here twice a week since 2019. Multiple staff and management promised me on two separate occasions that I'd receive a $60 bonus for 8 donations in September. The app said it wouldn't count August 31st, which was in the same donation week. Management specifically said they'd include my last day of August as long as I got 7 in the rest of September. I did that and I was told I can redeem this pay on my next visit. They're now saying they won't honor my August 31st donation for the September bonus. They said they would have paid me if a note was left. They failed to do that twice when they assured me.

They said nobody there has the power to pay me. I asked to speak to management while I was there, saying I'd never return if they didn't fix this. It was closing time so I was told management might call me back another day when they're available.

The app says I've donated 159 times in the past year, which isn't even possible, but that's how loyal I've been.

They're either incompetent or liars. I won't be coming back until they honor their $60 promise to me.

They also lowered base pay on the 1st donation of the week from $60 to $55. That was also not ok. They'll say they give the same or more with bonuses for 6 or 8 donations a month.

Their turnover is really high too. They regularly have new staff that are learning, and I haven't heard good things about how their employees are treated. It's not uncommon for them to be short staffed with long lines. You'll probably wait 30+ min after reception waiting to go to the donor floor. Just go somewhere else

Well I've been donateing for many of years iam a veteran at it I keep comeing back cause I like the ideal that I can help save lives and the people over the years have been very polite and I've never had a bad donation il keep going as long as I can thank you workers of the csl plasma for making me feel at ease while I am there

Staff did not care jabbed needle so deep my arm when numb! They hit a nerve and didnt care. The Male workers were racist and acted like I was a burden!

U was going to call for a year untill I slipped on ice broke ribs and got nemuna and was in hospital after I was better went in to donate and was told I couldn't donate because I did tell them I copd wich I don't have I talk them they did not want to hear they said I would never be able to donate ever go to another place there terible

There will be a lot of people on line (more than 4) and the staff will be congregated around the check in area discussing their personal business (which is not a problem) the problem is all these people are waiting and there is one person checking all these people in. This is unprofessional and not customer service centered who atmosphere is like they (CSL) is doing us (the donors a favor) when in actuality none of them would have a job if not for donors and this fact is forgotten about. Based on business history the management team should know what days and hours of operations are busy and staff accordingly so people can get in and get out. I don't want to hear about staffing issues that's why it slow because at any given time there are people just standing around. The they have the nerve to assert their perceived power with signs threating that if anyone is standing by the door before they open is subjet to be deferred and even worse in the name of covid only to have people lined up and not requiring social distances (come one the COVID gig is up) either do all or nothing. The other signs threating to defer if one site in the empty booth chairs. HELLO if they had a better management team they understood scheduling and a customer service centered atmosphere and did have these poor people standing around so long that problem would be minimized.

Further, most people from what I have observed/and spoken to people need the money and are treat as such instead of donors that are helping others. This place is not Customer Centered and based on business practices (endorsed culture) that I have observed this behavior is not going to change anytime soon.

First they couldn't find my vein, so they constantly moved the needle around then my machine keeps messing up so i've been sitting here for an hour being told it should only take 30 minutes since i'm small. This entire time it's been taking my blood but not the plasma. They continued to move my needle around and then say they wanna try the other arm. If i could give zero stars i would, this was a horrible first experience.

I would definitely go back when it's time. Customer service great move with speed I love it. I would also rec

A Hard worker and caring person for patients and
Has respect for everyone. She deserves a raise.
Her name is Mrs. Yuen-Yuen

I've been donating plasma to help pay for a 5000. 00 surgery a rescue pup needed. Most of the staff are nice people. My biggest gripe is they don't offer anything to drink. The 1st donation they gave a pack of crackers and a small Gatorade. They never offer it again. I asked for a Gatorade the 4th donation because I was thirsty and they told me only 1st time donators get that. So I had to wait 1 1/2 hours to get something to drink after I was done. They say to drink plenty of fluids before and after you donate, yet this place only gives it the 1st time? That really rubs me wrong. I probably won't donate plasma again after i get this puppy surgery paid for. You know darn good and well they are making a lot of money off your plasma and they refuse their donators a. 50 Gatorade and don't even offer water? That's just wrong to treat people like that. EVERY PLACE I HAVE EVER DONATED BLOOD, OFFERS REFRESHMENTS BEFORE AND AFTER YOU DONATE AND THANKS YOU FOR THE DONATION, NOT THIS PLACE.
BTW, if anyone can help donate for the puppy surgery, search puppy Aanika on go fund me. I could really use some help.

I have donated at CSL in Hillsboro, OR numerous times. CSL sent me a bonus to return when I had taken 3 months off. I went in and donated and never got the bonus. Called the center and customer service and all I got was snark or "we will start a ticket". Then told I need to go back to the center and tell them. After 2 people couldn't figure it out, I thought I finally got assistance. Got part of the bonus but not the whole bonus I was entitled too. I have sent 3 on line requests for help, no answer. Now being told I have to donate again to get it. That won't happen as I will not return to CSL again. Don't donate unless you are guaranteed you will get your money.