CSL Plasma

I usually give 690 a Technician input 880 for me and they did compensate me for the mistake, or even the fact that I donated 880. If I had to do 880, I would have gotten paid so why was it different. My wife called and tt corporate and it took two full days for them to call me back, and compensate me $15. I go back on my regular day and was turned away because they claimed my protein was low. They normally allow me to look at my protein results but today no, I guess because we called Corporate. I just decided it's not worth the time, and effort to continue donating here.

Generally good, but very frequently staff turnover, loudest staff members seem to intimidate less loud ones which are few and don't last long, donors often disrespect fast pass rules and go in whatever line they want to. With no calling out by staff, even when made aware, donors sometimes stand on line while staff is waiting for shift change, or they will fill an entire bay, then another staff member calls the next person in line and starts their line...on the positive side, staff ALWAYS, IMO, follows proper safety and sterility procedures, masks, shields and gloves are consistently used

CSL Plasma in Utica is horrifying. Went twice, noticed how dismissive they were of clients. Third time I went, they called security on me because I complained about the poor, lazy customer service & they banned me I am a lady senior citizen. Never been so insulted in my life. I will do anything I can to shut them down.

This place is horrible. I need to find who is the head of all location in New Jersey. I went to the one in Clinton Nj and the Manager named Marsha treated me like I was a criminal mind you I'm a decent respectful person and I just said to the lady who was taking my vital to be less hostile since it doesn't reflect well on my blood pressure and she immediately took offense and went to her Manager which I also wanted to address to the manager as well that they should have better manners in customer service and the manager didn't like my concern and told security to escort me out like if I was a criminal or did something bad! It seems that now people don't have human/customer rights to voice a concern on those who gets treated grossly bad, screamed at or escorted by security whereI had to call the cops as I refuse to be treated that way! Can someone let me know how can contact the head of this organization because it seems these facilities are getting away with murder by treated people bad and using security to mistreat customer the way I was treated where I had to make a police report-call the cops since the security guy through my purse outside the facility. I need someone to contact me *******302 if you have any leads or suggestions how should o proceed in making them accountable for mistreating people in a such degrading way taking our customer rights to voice concerns...and treating us like criminals! I had to give 1 star but it should be 0 since I can't post of if I don't give a rating.

They are cutting feed to save money. Avoid them
Staff shortages, unhappy staff and unpleasant. ………………

You will be better off at Bio

I haven't been there since June or July. They deferred me because I wouldn't go apologize to a jerk. First of all I was there way too long, I had to use the bathroom and they just walking around doing nothing so the guy comes by and says I'll be right back mind you these other techs are walking around doing nothing but talking. My voice is aggressive I understand that I simply said I got to pee. That made him come over there. He gonna say I wish you wouldn't be disrespectful I was mad by this time so I just looked at him cuz I know me. He pulled the needle out put the cotton on my arm and tightly wrapped it I mean cutting off my circulation purposely my arm still goes numb and this has been since during July.I was going back the following week.I went on my side to sign in or whatever they done deferred me so I called to see why. The lady told me you just need to come in and ask for a manager. I'm already knowing what it's about so I went on their site and I politely told them my plasma cost way too much anyway I've been sick since I left them it feels like a piece of the needle is literally in my arm I have a black mark on my arm and it gone numb. He purposely messed my arm up. I'm not going back up to apologize to a jerk just to make him feel better it's way more plasma centers in Nashville. I didn't get his name but I see him all the time walking around there with attitude now you got what you give and you mad.

By far some of the laziest workers I have come across are the people who screen. Will stand outside their booth while there is a line of people. Talking and deciding on their own when to call you in. Not all of them but 2 or 3 of the same ones constantly.
We come to donate and leave and continue with our busy lives. They act as if we have all day to be there.
Just horrible.

DO NOT DONATE HERE. I have been waiting for 3 hours and when they finally took my heart rate and blood pressure, my heart rate was at 48 bpm which is 2 bpm less than the required bpm of 50. They took my heart rate twice and it remained the same. However, they let me know that they do have an exception for low heart rates for athletes, I would just need to be evaluated by medical. I told them that's fine, and as I went into medical I was told that I have to be "a professional athlete" in order to be qualified. I cannot be labeled an athlete because I play sports, I have to get paid for it. Not even the college level counts. He said that because my heart rate was already taken twice, he cannot take it a third time and I have to go home. He also informed me that those who took my vitals were supposed to wait 15 minutes before the second take. They did not wait 15 minutes, they waited about one second. Now, they have sent me home, and I am not allowed to donate today. Reasoning: I run every day, I lift weights everyday, I play sports, and I just happen to be in too good of a shape to donate plasma.

Center 241 is amazing it's like being with family very nice center that's why I been going there 2 years now friendly employees always watching what's going on during the procedure makes me feel good about being there...

Two times their lab didn't process my previous donation bottle so when I tried to donate the next time they said I couldn't donate until the lab processes my plasma bottle. Front desk didn't tell me that I couldn't donate so I waited almost two hours before I asked why I hadn't been called. The screener said I needed to see a doctor for TPP physical. However, when the doctor pulled up my file it said that I couldn't donate because the lab didn't process my previous donation. So I wasted 90 minutes to get to the location and 3 hours in the donation center without being screened or processed. Do not waste your time here.