Culver's

10 young workers gabbing while I waited TEN minutes for them to take an order...no sign of a manager watching them...now I know why only three cars in the parking lot...used to be full - Saturday 7/6/24 3 pm
Interesting enough McDonalds across the street had a FULL parking lot...service sells I have lived in Monee Illinois where this site is (*******) and it used to have GREAT service...not any more

May 3rd in we had a time sensitive project, so we sent 1 person to get food at Culver's. What a disaster!

The food was cold, greasy, and none of the 4 dinners ordered were correct. I called back after lunch rush and spoke to General Mgr who nicely offered to replace the food. I explained the situation and that we couldn't leave at this point to get a replacement. He offered to send us coupons which I accepted.

May 15th I called back because I had not received the promised coupons.

I spoke to the same Gen Mgr again who claimed he mailed them. He offered to send more coupons, snarkily saying we could keep the 1st set he sent, which I told him I did not appreciate.

Today is May 23rd and we *STILL* did not receive anything, even though we are 2 miles from the store. I called back and requested to speak to his boss, a regional mgr, which this "Gen Mgr" person refused. I have been through waaaaay too much time wasted on this place.

I do not believe for a second there was anything sent to us. Now I have to waste more time to figure out who will help me with this extremely and ongoing poor experience.

Update: After posting this review on several sites, and calling Culver's Corporate, I was finally able to speak with someone who cared a bit more. The "Gen Mgr" called me and offered to personally bring coupons to our business. However, employees at the store harrassed me on other sites that we decided not to even bother returning. I gave the coupons away. I will never set foot in another Culver's ever.

Since opening here in Punta Gorda, FL. I have ordered at least ten times and maybe one order was right. Why can't they fix this place. Order always has something wrong with it. When you go back in to get what your ordered they act like they could care less. It is so irritating to have to always go back in to get what they forgot. Meanwhile, the original order is cold by the time I drive two miles home. I am not going back. Another thing, the receipt they give you does not show how much each item costs. All it shows is the total. Something is wrong at the top. They had better start fixing the problems or their business will start to suffer. The little girl that took my order did not know what she was doing. My name is Jan and she put "Jam" on my receipt. When they first opened the food was pretty good, but today I threw most of it away. Soggy fish and cold french fries.

Ordered a Pot roast dinner and chicken tender kids meal. The food was terrible. I got there right before they were closing so maybe this was done because they were mad. Got home to find chicken so rubbery you could not bite through it. Cheese curds hard as a rock. Forgot the gravy with the pot roast and the onion rings I ordered as the side. The doors were locked when I went back. I called the next day to complain and was told I could only get coupons not my money back. Not fair, I want my money back not more food!

On 11/24/23 I did an on line order for 2 fish dinners with fries and coleslaw returned home to find no fries in either order. Called the store and I was told they would send us vouchers, never received. Called back on 12/23/23 and was told they sent them out that day. It's 1/8/24 and still nothing, shame on management!

It would be great as an infrequent customer to be asked how many scoops of ice cream in a turtle sundae, I thought they all had 2 hearty scoops, I was disappointed to see just one scoop. Also asked for the flavor of the day and was denied that!

I went to do the survey at the bottom of the receipt and it would not accept letters, only option was numbers. Might want to fix that for customer satisfaction control, so I will leave my review on here...
I ordered a single bacon cheeseburger, got a double, not what I ordered. Also was asked if I wanted my kids custard now or later, I said later, no slip on kids meal bad, was torn off and not given to me. Food was cold, hard and tasted like it had been sitting on the counter for a while before it got to me. Very unsatisfied! Not the first time I have been ripped off, but it very well could be the last!

I contacted the corporate office and it's been 4 days and can't even return a phone call. Absolutely positively unacceptable. I like how you say if it's urgent call the location. I have called 2 times and a message comes up saying sorry voice mail isn't set up. How can this location be so incompetent? It's not my responsibility to look at my order before leaving. It's your employee's job. This isn't the 1st time. I don't want to hear any excuses.

Last 2 times I have been to Culver's I have been disappointed with the food and service. I only then have a manager call and make excuses for their poor service and no help. Even the excuse of having to hire 14-17 year olds because that is all they can find to work. But where is that my problem? Culver's has always been a favorite, but it's not anymore. It will be a long time before I go back!

My daughter wanted to eat here today for lunch and it was just terrible. First let me start by saying the food was good when they first opened customer service was great and the restaurant was clean. Let's move to now window's dirty, workers look unclean, floor sticky, food on the floor and dirty table. Should have known, however ordered food chicken sandwich, burger, fries and a milkshake cost me over $22.00. Food was terrible had to take the burger back and asked the young lady working if she would eat this and she made a face and said NO so they said they made a new one I could not tell the difference. Do not eat here. I will never go back. I have pictures to follow up so you can decide for yourself.

Went to Culvers spent 40 dollars for three meals. Waited 20 min for the food, then when I got home discovered that half of the order was not there. Called them they apologized and said they would refund my money and give me comp food. I returned the next day spoke to the manager who had a bad attitude they only refunded 10 dollars and that was it. Won't be going back!

Picked up two butter burger meals. My burger was burnt, was not wrapped nor stacked properly. The bun looked like someone stepped on it. This is the third time I received a terrible meal here and don't think I will be back

Culver's just did away with a Pepsi partnership to join with Coke. Coke has published an anti-white racist corporate policy aimed at discrimination, and belittling white employees. It's despicable that Culver's would align themselves with open racism. CULVER'S, your money makes a difference, and our as the customer does as well. Bring back wholesome business alliances, or suffer the boycotts.

If you stopped offering a free scoop of custard after doing a survey why do you still lead people to believe it is still possible on the receipt? I called the toll free number to do it via phone, but it was a brief, rude recording saying the survey isn't available in my location (they didn't even know my location!), and it simply is impossible online. Your "gosh I'm the guy next door, Mr. Culver," commercial is the complete opposite of what you have become. You are no longer a good representative of my state of Wisconsin - shameful.

Made an online order at 9pm said it would be ready in 10 minutes drove to the store have to waiting outside for 20 minutes now until I asked one of the employees what was happening they said they had to remake them. Which basically means they never made them at all. Just wasted my time and money don't use the online ordering. Unless you want to waste your time and gas. While the employees completely ignore you.

Miami heat Fans! If you happened to be on the road in Florida during a miami heat championship game, and want to eat here and watch it and their restaurant has no customers DO NOT STOP HERE! It is my boyfriends birthday, he stopped here because he knows I love their food. I Had just woken up in the car. All I asked was if they could change the channel. No we can't they stated. Wow... unbelievable. I left and did not order food either.

I've tried the fish and fries at both the Orem location and the new Heber City location which only opened Jan. 4th, 21. Both places the grease just sat in the bottom of the little basket, and the batter coating was so soggy that I pulled it off, to try to eat the fish.
Having worked fast food before, the problem was easy to recognize, and the fryer oil is not hot enough for the fish, therefore the coating soaks up all the oil, before the time is up for the fish being cooked. Guess I'll be safer getting my fish from Hook's rather than a known Burger joint.
CULVERS does have great burgers, just not fish!
I wasn't given a receipt with my purchase either. They stuck a number on my RV mirror and ask me to pull forward.

We went there a large number of times since they open. Loved the food. Last time there owner was talking to a group of people about free things. We were in table next to them and he never acknowledged our presence He seem to just want the groups business and give them free things for kids. He had seen us in store numerous times but guess he didn't appreciate our business. Have not been back since.

Long wait times and rude employees and food is never made properly. This place could be a gem with the location but there isn't one good thing I can say about this place.

I was looking forward to dining inside after 4 hours of driving. I ended up eating outside in the 90° heat. When I asked the girl at the drive-through as to why didn't they open the inside dining " I'm still laughingl she actually said it's because They had been getting bad reviews for the lines being too long. When the reviews get better they will open. Go figure here's another bad review. This is Florida "not" California. The state is open for business. Get with the program. I guess I will have to dine else where going forward. I watched people trying to open the door to find it closed. The funny thing is that most the people did not bother getting in the line for the drive thru!
They did not give me a receipt at the drive-through.

7250 S Tamiami Trail, Sarasota
Never received order. Along with 5 other vehicles, sat for 15 minutes and the only thing that came out was employees leaving to go home. Only two tables were occupied inside and they were seated and had their order, so it was not busy inside. One employee taking out trash and a few standing around inside. When I inquired about my order I was told yours is up next, as if they can only do one order at a time. Five minutes later and nothing happened. I left for work without the food. I threw away money, but it will be the last time. The absolute worst of fast food places.

I USED to say Culver's was my favorite. No longer. Today after a long day of grocery shopping. Which I don't enjoy. My mother and I decided to stop for a treat. Well 10 dollars for two ice creams. Then waiting 15 minutes watching 5 other customers leave from BEHIND me mind you they ordered meals. (bags). I finally took my number inside and the lady was making the sundae. I ordered a cone. She tried to hand me a cup. Then proceeded to put it in a cone. Got to the car and the all ice cream fell to the ground. Left out of frustration. Last dollar this business gets from me.

Today I ordered 3 burgers, 2 with only ketchup and one with no Mayo and no mustard. Only one burger was correct, the other two had everything on them it was really disappointing