• Culver's

Culver's

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Overview

Culver's has a rating of 1.5 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Culver's most frequently mention customer service, fast food, and ice cream problems. Culver's ranks 319th among Restaurants sites.

  • Service
    50
  • Value
    50
  • Shipping
    10
  • Returns
    16
  • Quality
    48
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
7
6
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How would you rate Culver's?
Top Positive Review

“Culver's is top notch”

Ross T.
2/26/23

I live in Wisconsin. I just looked at the reviews for the first time. I can't believe the low ratings. Culver's beats the rest of the fast food restaurants by a mile! Great burgers. Very good custard. Very friendly staff. Very clean most often. When I dine in, everyone seems as happy to be there as I am. Keep up the outstanding work. I'm glad we have such a good restaurant chain in Wisconsin!

Top Critical Review

“Culver's is in a downward spiral. 0 star rating.”

Valley Brook Homestead g.
8/26/24

Culver's used to be a great place to meet friends and family, until 2024. Coupons are now limited to what comes in the mail once a month, where previously you were provided coupons every time you placed your order. McDonalds has awesome coupons on their app, Culver's has none. Guess where I'm going to eat. McDonalds. They obviously want my business. Culver's not so much. Also the pup cups used to have custard. No longer. Now it's just whipped cream and a small milk bone. Cheapism maxed out for your pup. Culver's gets an F rating from this guy. McDonalds it is from now on since they want the business through regular promotions on their app.

Reviews (108)

Rating

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Thumbnail of user maryanne42
Florida
1 review
0 helpful votes
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January 1st, 2022

Picked up two butter burger meals. My burger was burnt, was not wrapped nor stacked properly. The bun looked like someone stepped on it. This is the third time I received a terrible meal here and don't think I will be back

Thumbnail of user johns8724
Florida
1 review
3 helpful votes
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May 14th, 2021

We went there a large number of times since they open. Loved the food. Last time there owner was talking to a group of people about free things. We were in table next to them and he never acknowledged our presence He seem to just want the groups business and give them free things for kids. He had seen us in store numerous times but guess he didn't appreciate our business. Have not been back since.

Thumbnail of user rona545
Colorado
1 review
1 helpful vote
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March 20th, 2023

It's not better than McDonald's, Burger King, Wendy's, Better than Jack in The box burgers. Comparable to Freddie's frozen custard.
Fries are average. Burgers not hot when you get them. They have excessive paper usage in the serving boats and liners. It's not fast food. Would rather go to any other place.

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Thumbnail of user jorges221
Florida
1 review
2 helpful votes
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May 10th, 2021

I was looking forward to dining inside after 4 hours of driving. I ended up eating outside in the 90° heat. When I asked the girl at the drive-through as to why didn't they open the inside dining " I'm still laughingl she actually said it's because They had been getting bad reviews for the lines being too long. When the reviews get better they will open. Go figure here's another bad review. This is Florida "not" California. The state is open for business. Get with the program. I guess I will have to dine else where going forward. I watched people trying to open the door to find it closed. The funny thing is that most the people did not bother getting in the line for the drive thru!
They did not give me a receipt at the drive-through.

Products used:
Culver’s #511

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Thumbnail of user jonathand824
Florida
1 review
6 helpful votes
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March 5th, 2023

7250 S Tamiami Trail, Sarasota
Never received order. Along with 5 other vehicles, sat for 15 minutes and the only thing that came out was employees leaving to go home. Only two tables were occupied inside and they were seated and had their order, so it was not busy inside. One employee taking out trash and a few standing around inside. When I inquired about my order I was told yours is up next, as if they can only do one order at a time. Five minutes later and nothing happened. I left for work without the food. I threw away money, but it will be the last time. The absolute worst of fast food places.

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Thumbnail of user pissyc
Michigan
1 review
2 helpful votes
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September 21st, 2022

I USED to say Culver's was my favorite. No longer. Today after a long day of grocery shopping. Which I don't enjoy. My mother and I decided to stop for a treat. Well 10 dollars for two ice creams. Then waiting 15 minutes watching 5 other customers leave from BEHIND me mind you they ordered meals. (bags). I finally took my number inside and the lady was making the sundae. I ordered a cone. She tried to hand me a cup. Then proceeded to put it in a cone. Got to the car and the all ice cream fell to the ground. Left out of frustration. Last dollar this business gets from me.

Thumbnail of user juliam1085
Arkansas
1 review
5 helpful votes
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July 18th, 2023

I ordered pork loins with cards two sides of shrimp drinks I get home the pork lines don't have what I wanted on them. They forgot my shrimp so I had to go back and instead of fresh shrimp they gave me the same ones they forgot which were cold and I thought Culver's was better customer service and better at delivering your food. To me but I was wrong and I'm very disappointed seems they do a good job when they first open and then it's downhill from there.

Products used:
Food

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Thumbnail of user dianem2799
Florida
1 review
3 helpful votes
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May 1st, 2023

I ordered the cod fish dinner. I just love crinkle cut fries, they were cold and the fish was soggy. Cost me$14. Disappointing. I have always ordered the burger which so far has been delicious. Won't order the fish again though

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Thumbnail of user melissad2150
Pennsylvania
1 review
2 helpful votes
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July 26th, 2023

Waited in a line in the drive through, after we 20 minutes of no movement we parked and walked in to find out how much longer it would be. They told us they ran out of custard and we're trying to make more (it's Wednesday). Wish they would've told us before we paid…could've gone somewhere else.

Thumbnail of user edwardg160
Wisconsin
4 reviews
6 helpful votes
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June 3rd, 2023

Online order process is burdensome.

Sat in car for 10 minutes after curbside was due. Order was not ready so they put it together while I waited at the counter. I had to remind them that I had ordered a drink. When I went to leave the doors of the building were locked and I had to ask someone to get me out of the building. And as usual the floors were sticky icky sticky. I have never been in this facility without walking on sticky floors. What is the problem?

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Thumbnail of user deborahw1741
Colorado
1 review
2 helpful votes
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February 19th, 2022

We went to the Aurora CO location for lunch today & it took over 20 minutes for our food to arrive. The place was not busy! The order was wrong so we took back to the counter and it took another 10 minutes for the replacement! Too bad good food is delivered incorrectly making it a bad experience over all.

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Thumbnail of user glennsmiths
Missouri
1 review
1 helpful vote
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August 23rd, 2023

Cave springs culvers. Burgers are nothing like they once were. Wife and I just spent 26 dollars for a very sad meal. Cold. The burger look like a small smashed cheeze burger the bun was a joke. Flat as could be more like a McDonald's. Showed the female manager.she looked at me and said do you want another one. I a very unprofessional way. Fries were white and cold. And they were not busy. Be a long time if I ever go back

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Thumbnail of user michaelc6887
Indiana
1 review
3 helpful votes
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June 23rd, 2022

The last several times that I have been to Culver's both in Plainfield and Greenwood Indiana the service has been terrible. Servers were rude and not accurate in filling orders. Ice cream was melting. Tonight I had chocolate ice cream all over me because it so soft. Last week a server brought a cone to my table that was melting so fast it was running down her arm. The last two burgers were served cold. I am about done with this place.

Thumbnail of user timk688
Colorado
1 review
3 helpful votes
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September 19th, 2022

Ordered a double butterburger. Both of the patties combined were thinner than a single pickle, or a single slice of cheese. Called to complain, and the owner of the store, Pat, was rude and unhelpful. He even lied and said that all patties are that same size. Received nothing. Life long customer lost.

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Thumbnail of user lukast23
Florida
1 review
1 helpful vote
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February 16th, 2022

The amount of food I got for what I paid was ridiculous. I could have spent half or less at long Johns and got more and better tasting food. The food was pretty gross, maybe it's because i chose the fish but either way none of it was very good. Almost $3 for a single scoop of coke slaw is ridiculous and it didn't even taste good. Two small pieces of fish with grease pockets for $14 is also ridiculous. They looked like they were cooked in three week old grease. The only good thing was the malt, everything else was disgusting. I had to eat something else to get the horrible taste out of my mouth. I could have spent just $5 more and went to Outback Steakhouse...

Products used:
Fish, chili fries, coleslaw

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Thumbnail of user roym627
Nevada
1 review
3 helpful votes
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April 18th, 2023

Why would you have a drive through and come up with a sticker system to make the cars pull out of the drive thru and park. If you can't keep up, shut the window down and have the customers go inside.
It's my first time ever at Culver's, give me a break.

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Thumbnail of user oscaro20
Georgia
6 reviews
1 helpful vote
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April 12th, 2019

Love this place. Great spot, quiet peaceful cafe with decent wife.The sandwiches, muffins and coffee is good and not rediculously overpriced like most places. You don't have drop $15 for a muffin and a coffee.

Thumbnail of user anneh785
Georgia
1 review
1 helpful vote
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September 4th, 2022

We were so happy when Culver's opened in Sugar Hill Ga and visited often as we love the ice cream. However, recently there are nothing but kids in the restaurant that are rude, get orders wrong and won't make it right. Yesterday the mushroom Swiss burger tasted like the meat was sour and they gave me vanilla ice cream when I asked for chocolate and it was in the receipt as chocolate but they refused to change it. We will not be going back until they get some responsible adult employees with customer service skills! RIDICULOUS

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Thumbnail of user jerrys1139
Wisconsin
1 review
4 helpful votes
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August 11th, 2022

Ordered the Garden Fresco Salad and Soup as shown on their website, a single burger, fries, and two concrete mixers at the McFarland, WI location. Arrived home and my Wife noticed that the Soup was missing, and no Iced Tea. Went back to the store and talked to the Manager. Quote "We don't have that here, never seen that menu item" It appeared the high school kid just punched in a salad, and the rest of my order. Needless to say, a $27 dinner, and my last one at Culvers. Filled out a survey, and was polite about it. NO RESPONSE! It appears that they have enough customers to not have to worry about a few upset ones.

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Thumbnail of user clarkm47
New Jersey
5 reviews
7 helpful votes
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March 6th, 2019

Good sandwiches and good coffee. Awesome potatoes. Good service. No line up on saturday morning. Very central location and great place to start a walk from. Great variety in menu. I am so foodie and I like their cheesy burger the most

Thumbnail of user logan.saylor
Illinois
3 reviews
16 helpful votes
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March 31st, 2023

Culver's is genuinely one of my favorite restaurants, when I do get my food, sometimes it's wrong, but I don't really care, it's food. I was however shocked when I read that Culver's was racist in a certain review, while that is absolutely unacceptable, Im only there for the food. Culver's, don't be racist I am a building. But keep making good food

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Thumbnail of user brandyjenkins84
Indiana
1 review
1 helpful vote
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August 8th, 2023

Went to place an online order. Order was rejected at the end of putting in all information. Sense order was rejected I saw no harm in just going to the location and paying cash. Until the next day my bank showed four charges to my card. Two refunded and two not. Contacted the restaurant and the general manager was too busy to talk to me. So contacted their corporate office and was told they were being refunded give it till the beginning of next week. It has now been two weeks and now they want my full bank statements. Basically, I paid three times for one meal at around $100 and not getting my money refunded. Feels like fraud to me that was scammed out of $75.00. Thank you Culver's for scamming my out of my money. Good job

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Thumbnail of user geraldb585
Ohio
1 review
1 helpful vote
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July 28th, 2022

I ordered a 3 pc fish diner and a fish sandwich value basket and also have the girl my order in writing. So I figured it would be right, not was I wrong. I got the shrimp diner. Not only was the order wrong the shrimp and fish were over cooked. The french fries were soggy and had no taste. Save your money and go some place else. This is at the Eastlake Ohio store.

Thumbnail of user davism37
Massachusetts
8 reviews
19 helpful votes
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April 23rd, 2019

Extremely slow service, waited a long time for my food. The burgers and fries were cold. Not only this but the restaurant was very dirty, there was food all over the floor. The staff was rude and unprofessional. Very disappointed by the last visit

Thumbnail of user johna2009
Florida
7 reviews
15 helpful votes
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March 8th, 2022

This company does not care about or respond to the many problems they have in their business. Besides the bad food, that's a big reason why they have so many NEGATIVE reviews. Even writing directly to them does not show they are concerned. Our experience was terrible. I wonder where they get the food they use in their own commercials because the food they serve is nothing like that! They take a nice piece of fish and wrap it in some disgusting batter that's DRIPPING with GREASE! Not a pleasant meal.

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About the business

Culver? ۪s? Is a family-favorite restaurant known for their local ButterBurgers, Fresh Frozen Custard & Wisconsin Cheese Curds. Get to your nearest Culver's location today!

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