• Culver's

Culver's

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Overview

Culver's has a rating of 1.5 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Culver's most frequently mention customer service, fast food, and ice cream problems. Culver's ranks 319th among Restaurants sites.

  • Service
    50
  • Value
    50
  • Shipping
    10
  • Returns
    16
  • Quality
    48
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
7
6
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How would you rate Culver's?
Top Positive Review

“Culver's is top notch”

Ross T.
2/26/23

I live in Wisconsin. I just looked at the reviews for the first time. I can't believe the low ratings. Culver's beats the rest of the fast food restaurants by a mile! Great burgers. Very good custard. Very friendly staff. Very clean most often. When I dine in, everyone seems as happy to be there as I am. Keep up the outstanding work. I'm glad we have such a good restaurant chain in Wisconsin!

Top Critical Review

“Culver's is in a downward spiral. 0 star rating.”

Valley Brook Homestead g.
8/26/24

Culver's used to be a great place to meet friends and family, until 2024. Coupons are now limited to what comes in the mail once a month, where previously you were provided coupons every time you placed your order. McDonalds has awesome coupons on their app, Culver's has none. Guess where I'm going to eat. McDonalds. They obviously want my business. Culver's not so much. Also the pup cups used to have custard. No longer. Now it's just whipped cream and a small milk bone. Cheapism maxed out for your pup. Culver's gets an F rating from this guy. McDonalds it is from now on since they want the business through regular promotions on their app.

Reviews (108)

Rating

Timeframe

Other

Thumbnail of user kellil96
Arkansas
1 review
2 helpful votes
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February 14th, 2022
Verified purchase

This is my second bad experience. First the young lady never acknowledged me standing at the register when I said something she still walked passed then finally said you can step down here like I was getting on her nerves for her poor attitude. The second time I came back because I work in the area. I ordered my food and was reluctant because the same associate from before was there but another person took my order. Again horrible service. My order simple the spicy chicken no tomatoes onion rings Chilli and a shake. Two customers came in after me ordered sat down and got there food before me. I still stood there while they walking past looking at me like it's my fault. When I finally said something I was just rotated and wanted my money back! The manager didn't give 2cents but apologies and sayin I understand! You understand I've been standing here for 15 minutes and still leaving hungry and empty handed yea ok! I will never go there! I don't have to beg to spend my money anywhere and expect good service! Especially being SM in retail I don't get it!

Products used:
Nothing

Service
Quality
Thumbnail of user kathym1954
New York
1 review
1 helpful vote
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January 13th, 2023

Just had a double butter burger for dinner. Worst I've ever had. Extremely dry and very thin. One burger was much smaller than the other one. Fries were very good.

Thumbnail of user lawrencew201
Michigan
5 reviews
24 helpful votes
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December 4th, 2022

Just another fast food restaurant to sludge up your arteries with high saturated fat food. Heart attack and stroke breeding ground. Eat healthy. Avoid fast food.

Quality
Thumbnail of user karenr1968
Michigan
1 review
0 helpful votes
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September 28th, 2021

The only location somewhat near us is a 20 minute drive away but we do like to stop there on our way back from my husband's regular doctor visit because we like the food and it's convenient for those occasions. We can live with the long lines at the drive-thru and for the food but the on the last several visits the orders have been completely screwed up. The first time we went back into the restaurant and the manager fired up a new order for us which I appreciate but it did cause a considerable and inconvenient wait time. The two more times we tried Culver's items were missing even though we specifically checked with the server. One shouldn't have to paw through a hot, greasy bag to check if everything ordered is in there. (BTW at this last visit a large order of food was squished into a very small bag making it impossible to check without taking everything out and sure enough several items were missing.) When I called to speak to a manager (I foolishly thought they might be at least a little interested to know when a customer has a problem) I was hung up on twice. After giving Culver's several chances, we will never be going back. There's a Cracker Barrel right across the parking lot from this Culver's - we'll go there next time.

Service
Value
Quality
Thumbnail of user jacks1917
Indiana
1 review
3 helpful votes
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January 11th, 2023

$#*! CULVER'S THE FOOD IS DEFINITELY GREAT BUT I WOULD NOT RECOMEND WORKING FOR THEM THEY ARE RACIST AS $#*! AND IF YOUR NOT A MANAGAER AND JUST A CREW MEMBER THEY DONT LIKE TO GIVE HOURS THERE FULL OF $#*! ILL NEVER WORK FOR THEM EVER AGAIN. IM VERY DISAPPOINTED IN HOW THEY TREATED ME

Thumbnail of user jacquem53
Colorado
1 review
0 helpful votes
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February 9th, 2023

I just like to say that we're in the restaurant tonight the lobby looks great, joe m., malaya and Jay were awesome with the customer service we received. And we will continue to come back

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Quality
Thumbnail of user mikel1748
Colorado
1 review
1 helpful vote
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December 28th, 2021
Verified purchase

They have a sign that says fresh made orders. Have yet to have a burger that is hot so I highly doubt they made it when I ordered it. Colorado Springs location on Tutt.

Thumbnail of user karens4609
Minnesota
1 review
1 helpful vote
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March 29th, 2023

Got my order wrong in many ways ie got food I did not order and was missing some of the food I did order. The worst thing about was the worker's attotude. No apologies. Awful.

Products used:
Food

Service
Value
Quality
Thumbnail of user melodyh203
New York
1 review
1 helpful vote
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July 20th, 2023

Oshkosh location on Koeller Street. I go to Culver's probably twice a week. And I need to stop going to that location. Every time I go I have a problem they either burn my burger to where it's crunchy or they screw up my meal. Today I sat waiting, in my car for over 10 minutes for my food as I watched so many cars come and go. I finally ended up going inside talking to a manager and she said they had no number 104 ticket. I explained my car is sitting in line with the ticket is on my mirror and I'm still waiting. I had my tea. The manager came out, gave me my food and said they had to remake it. She apologized, but it should've been more than that. And of course, my ticket information wasn't taped to my bag like it usually is so that I could go and do a review. To wait that long and then have to leave my car and go in and talk to the manager was ridiculous. I just had back surgery and I am not able to walk around, like I normally would be able to, didn't appreciate the service at all. Didn't get any napkins didn't get any ketchup like I asked for and had half a bag of french fries.

Products used:
Culvers deluxe value meal

Service
Value
Quality
Thumbnail of user terryw866
Wisconsin
1 review
1 helpful vote
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June 1st, 2022

To make a long story short 30 minute lunch break waited almost 20 minutes for 2 fish sandwiches fries and a drink got to work missing a order of fries fish undercooked so we drank our cokes and shared a order of fries took the fish sandwiches back after work and they to were undercooked and the person helping was no help threw the sandwiches away and will never eat there again and by the was I'm a certified chef so I think I know when fish is cooked I wouldn't recommend Culver's to anyone and the only reason there is a star is because I had to this culver is located In Decatur I'll by Aldi

Tip for consumers:
Do not go here

Products used:
Threw food away

Thumbnail of user virgilc58
Illinois
1 review
3 helpful votes
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November 13th, 2022

Anyone noticed the meat is paper thin like where on a diet every where you Go they think Americans eat to much lol

Thumbnail of user joed1371
Maryland
2 reviews
2 helpful votes
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July 6th, 2022

I used to admire Culvers when opened yrs ago.as a former chart house restaurant mgr. I am well aware of good food& proper service.at the beginning of COVID Culvers declined to somewhere I do not wish to go & spend now more than twice before COVID price.it s hit & mis. 5 days earlier I spent $30 on three meals all was like before great. I then went for just me waited way to long & watched a girl come out walk past me with a few bags around corner then to car in front handing bags to them and awhile later getting handed back then finally came to me. Handed me the bag I said I did not want it because of handing to others. I got told have a nice day. I could see my food not right. Day and she walked away. I said I wanted to talk to some one no response. Touched and not warm and it was 90something out. Wrnt home and tree away. All you get is call back which I received once before from store. They deny all. I'll add Culvers to, McDonald's, Wendy's, and burger king. Never anymore all once good now all lousey it's a shame. Trust me if you go you'll be regretting it.co never handled anything. Like a co of grifters

Thumbnail of user ronaldg585
Florida
1 review
4 helpful votes
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May 10th, 2022

If you like paper thin burgers, you'll like Culver's. It's really hard to taste the meat because there isn't much of it.

Service
Value
Thumbnail of user katn50
California
1 review
1 helpful vote
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August 21st, 2022
Verified purchase

This Hotel is incredibly dishonest, their essential mission is to rip you off.
1. They tried to charge me $800,- dollars ( up front!) more than their own confirmation stated in their very own e-mail to us.
2. The manager,- an incredibly attitude ridden impolite individual,- is not able to use his own computer. ( seriously)
3. They have NO room service!
Not even a Mini Bar! NADA.
4. They have Zero pay per view movies.
You'll have to do with regular Spectrum TV,
Mostly not in English
5. The cleaning staff of the hotel Yells incredibly LOUDLY through the corridors at hours people are still sleeping.( or any other time for that matter)
6. Their own restaurant,- refuses to deliver even $ 100,- meals to the rooms of their very own establishment. ( how idiotic u is s that?)
Reason?
COVID. Of all things
Meanwhile Not ONE Individual is wearing masks … within 10 miles of the hotel or in the hotel. Not the staff, not the waiters outside not the guests, no one.
They pack hundreds of people in a room for a wedding though. No Masks.!
The manager of the restaurant, to top it all off is rude like I have not experienced anywhere within Culver City.
7. After a very rough check in experience,- the rip off attempt,- and accusatory comments from " The manager",- ( eg. " we supposedly had manipulated a screenshot of their confirmation?!?!?!) just as we are finally ready to venture to the room,- we are told the hotel " does not allow a 5 lbs little dog.".
This is after the dog had been approved by the hotel one month prior to booking. The dog is an allergy/ seizure dog,- with documentation from 3 (!) physicians.
The dog is officially certified.
After another " dance" with " the manager ",- we were eventually " allowed " to go to our room with our little dog who is professionally trained and super well behaved.
What else?
Oh I forgot…
If you are trying to get a good nights sleep,-
Just forget it.
Their own restaurant downstairs ( the one that refuses to deliver to hotel guests) is producing mind numbing NOISE well beyond the midnight hours.

Do yourself a favor and never stay at this hotel,- even if you have work to do at nearby SONY,- ir other lots,- it's not worth the aggravation.

Service
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Thumbnail of user rachels1639
Wisconsin
1 review
2 helpful votes
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July 12th, 2023

I reported the very poor quality of my cone over a month ago & got no reply! I will not be a customer any longer!

Tip for consumers:
Cone had melted ice cream running down the side of the cone when it was handed to me through the drive-thru window! The cone was immediately soggy. Hated ice cream running down my arm as I was driving to my home about 1 mile away! I filed an online complaint, but have had no response!

Products used:
Arabella Cashew in waffle cone

Service
Value
Quality
Thumbnail of user williamh3130
Missouri
1 review
1 helpful vote
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November 7th, 2021

NOT as ADVERTISED (Garbage really)
Order was shorted, milk shake was like water, burgers were cold when delivered. WILL NOT GO AGAIN. This place is WORSE than McDonalds.

Thumbnail of user brittanyr414
Illinois
1 review
2 helpful votes
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September 18th, 2022

Everyone pulls forward in line so your employees literally have no consequence for slow production. EVERYTIME I watch them deliver meals to SEVERAL who order after me. I ordered 2 burgers and have waited 25 min. In fact. Im still waiting. I worked in the food industry for years, so i have patience and also understand how it works.
Still waiting.
Might just keep waisting your time as well. How many dogs do you have? Cats? I have 2 cats. Their names are moon and $#*!head. I might sleep in tomorrow for once. That would be lovely. Mychickens get mad when i sleep in. Do you want to know why? They dont like waiting for food either. Oh. Hes coming out... not us. Just a lady who orded after is with two bags.
Where was I? Oh yes the chickens... I have one white chicken named Heniffer because she broke her neck and runs around with a crooked neck like jennifer on "The Witcher."
FOOD ARRIVED! 30 MIN.
I am left Dissapointed everytime (10 yrs worth) I visit the Effingham Illinois restaurant. HOWEVER, the FOOD very rarely dissapoints.

IM BACK... THE FOOD DISSAPOINTED

Value
Thumbnail of user sandraj1247
Florida
1 review
1 helpful vote
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October 31st, 2022

Served our food and at the same time asked to leave because they were closing. Megan needs to learn how to manage.

Tip for consumers:
Stay away from Culvers

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacobw529
Alabama
2 reviews
3 helpful votes
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October 31st, 2022

Greasy greasy greasy burgers, Pale fries. Milkshake not very flavorful. A bit expensive. The store was new and clean. They had plenty of employees.

Thumbnail of user bobw1001
Illinois
1 review
3 helpful votes
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February 25th, 2023

Told the kid floor was wet by pop machine. After we ate, floor was still wet. Six kids just looked at me like 'so what'.

Service
Value
Thumbnail of user sowsane
Ohio
1 review
1 helpful vote
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November 12th, 2021

We waited 25 mins in dine in the food is horrible spent 32 such a waste we will not be back again not worth it

Thumbnail of user joem2518
Ohio
1 review
0 helpful votes
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June 17th, 2022

What a great place to eat. Silicone here again the fish was great and full of flavor. Also the ice cream was delicious.

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Shipping
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Thumbnail of user dariusp39
North Carolina
2 reviews
1 helpful vote
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December 17th, 2021

My order wasn't received and I told them to put two burgers on my sandwich and they gave me one and my mom didn't get her order right neither

Service
Value
Shipping
Returns
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Thumbnail of user teresal769
Missouri
1 review
1 helpful vote
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August 7th, 2022

Didn't get enough for the amount of money used to purchase the meal. Disappointed! They also didn't list the price of items on website.

Service
Value
Quality
Thumbnail of user yvonnec364
Wisconsin
1 review
1 helpful vote
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June 20th, 2022

Why can't I have a chocolate shake made with the chocolate custard. The price of the vanilla custard and chocolate is the same.

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About the business

Culver? ۪s? Is a family-favorite restaurant known for their local ButterBurgers, Fresh Frozen Custard & Wisconsin Cheese Curds. Get to your nearest Culver's location today!

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