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Cupid

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Overview

Cupid has a rating of 2.2 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cupid most frequently mention credit card, customer service, and fake profiles problems. Cupid ranks 599th among Dating sites.

  • Service
    26
  • Value
    23
  • Quality
    20

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
View ratings trends
2
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How would you rate Cupid?
Top Positive Review

“Enjoyable Chats”

DENTICE C.
7/3/24

Enjoyable chats with a few genuine people. The site could use better moderation to weed out fakes, but overall, it's a decent experience.

Date of experience: 7/3/24
See positive reviews
Top Critical Review

“Ghost profiles”

Matthew F.
9/7/18

All the really fine looking ladies on Cupid.com are "ghost profiles" so don't waste your time here. I perused the site for a short time and quickly lost interest because of this fact, although they call them "angel profiles"

Date of experience: 9/7/18
See critical reviews

Reviews (165)

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Timeframe

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Reviews that mention popular keywords

bank account (5) credit card (8) money (30) chat requests (3) 3 days (5) membership (23) 24 hours (3) ghost profiles (3) zero stars (4) 1 month (4)
Thumbnail of user yunusemre253441
Canada
1 review
0 helpful votes
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November 21st, 2024

They take your money, no product. No refund, no money. Total fraud. Absolutely do not believe it. Better throw your money away. At least it won't fall into the hands of scammers. Their customer service is terrible. You write an email, they reply with nonsense. I write an email explaining all this, 3 weeks later they give me a nonsense reply. Total fraud.

Service
Value
Quality

Date of experience: November 21, 2024

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
We do not need to convince people to join our site in this way. Our members are interested in meeting new people. If you feel that a member is acting suspiciously, please go to his/her profile and click the 'Report' button. As soon as we receive notice we will investigate the case straight away. We work hard to keep our site fun and enjoyable, and we work hard to eradicate fraudulent people from the website. Our aim is to provide a genuine dating experience. We value you as our customer and appreciate any feedback that you send us.
We will certainly look further into your query and use your feedback to improve our service.
Take care and all best

Thumbnail of user denticecoolsma1k7170
Czechia
1 review
0 helpful votes
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July 3rd, 2024

Enjoyable chats with a few genuine people. The site could use better moderation to weed out fakes, but overall, it's a decent experience.

Service
Value
Quality

Date of experience: July 3, 2024

Thumbnail of user lesniakbagaoisan4d8012
Lithuania
1 review
0 helpful votes
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July 9th, 2024

The community is nice, but many inactive profiles. Had some good interactions with active users though. Worth checking out if you're patient.

Service
Value
Quality

Date of experience: July 9, 2024

Thumbnail of user julietteh15
GB
1 review
0 helpful votes
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March 11th, 2021

I was skeptical before joining Cupid.com, but this great dating site has filled me with hope once again. Meeting like-minded people is easy, and I can do it from my phone! Men are always online wishing to chat.

Date of experience: March 11, 2021

Thumbnail of user matthewf18
Pennsylvania
7 reviews
75 helpful votes
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September 7th, 2018

All the really fine looking ladies on Cupid.com are "ghost profiles" so don't waste your time here.
I perused the site for a short time and quickly lost interest because of this fact, although they call them "angel profiles"

Date of experience: September 7, 2018

Thumbnail of user hannaa38
Ukraine
10 reviews
3 helpful votes
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March 11th, 2021

I've gotten so tired of rude people I meet on other dating sites that I almost dropped my chance at meeting someone special. This site came into my life right at the perfect time. I'm taken and happy!: relaxed:

Date of experience: March 11, 2021

Thumbnail of user elizab38
New Jersey
3 reviews
1 helpful vote
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January 12th, 2021

I hate how actual dates are so hard to come by these days. Usually, boys just want to "Netflix & Chill" or something. Thanks to cupid, I've left the boys behind and started dating real men who treat women right!

Date of experience: January 12, 2021

Thumbnail of user wwe
Australia
1 review
5 helpful votes
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June 2nd, 2012

I jointed with free member and I've received more than 10 mails every week, most of mails sent by the person I just tried to review their details. I believe those people did not real send me anything.

Date of experience: June 2, 2012

Thumbnail of user bens414
California
1 review
19 helpful votes
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November 22nd, 2019

I paid full month memberships. At first 2 days about 10 beautiful ladies wants to chat with me. I replied all of them but no one replied to me. A s days goes on one or two ladies wanted to chat, but absolutely they are not my type, fat, black and really ugly old ladies. Only today I got noticed from a beautiful lady we chat, I introduced myself but suddenly pop out I need to pay $. 064 /day for security. I did not pay, and the beautiful lady profile is nowhere to be found. This is absolutely a scam. The lady could be real but its impossible to continue if you dont pay. Full one month paid and blocked for only one chance to chat is very discouraging. Im not sure if the lady is real or not!
T

Date of experience: November 22, 2019

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
We will certainly look further into your query and use your feedback to improve our service. We are always looking for members' feedback as a way of ensuring that the websites are of the highest quality possible, so we thank you for providing us with your opinion.
Should you have any other suggestions, please do not hesitate to contact us again.
Regards

Thumbnail of user davidb300
New Zealand
1 review
14 helpful votes
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June 28th, 2015

The below applies to my experience in New Zealand, as we are a small rock in the pacific we probably have less scammers as it's harder to scam us due to geographical location.
I joined Cupid in New Zealand a couple of years ago and found quite a few women and went on first dates with them. Yes there are scammers on the site, I came across plenty, but, it's not the sites fault, you soon find out they are fake by asking their location, then you ask them a question about their location that they should easily know. If they can't answer it, they are not from around those parts.
I was just hitting the on line people and started chatting.
And guys, if your 50+ or so, don't go thinking a hot 26 year old with a large lung capacity, and a body that works out every day, is going to want to pop anything of yours in her mouth, go for something in the ball park, not in Disneyland, you'll have less issues.

Date of experience: June 28, 2015

Thumbnail of user raymondc86
California
4 reviews
82 helpful votes
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September 21st, 2017

I gave this website a try thinking that i could find the love of my life and all i got from the users were the same bull$#*! story. "i am from Ghana, Nigeria, or some other west African countries." "My parents were killed in a car accident" "i am a nurse traveling and distributing med supplies and goods to sick children" "I am a artist trade marketing and distributing business, buying art portraits and sculptures." Its all the same stories with almost every women you talk to on there. Its ridiculous how these scammers dont come up something creative for a change. And not stick to the same story.

Date of experience: September 21, 2017

Thumbnail of user jayc223
Michigan
1 review
12 helpful votes
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July 21st, 2018

This is the worst site ever paid a 1 month subscription and they put an additional charge of 19.99 to be top choice which i never authorized i cancelled within 8 hrs no refund in that 8 hrs i had 150 spam messages from everywhere but the state im in do not sign up for this site

Date of experience: July 21, 2018

Thumbnail of user borisj
Slovenia
9 reviews
50 helpful votes
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June 9th, 2011

Again, one of the many scammers out there. It's not nice to play with people's emotions like that. When I joined the site, I got 10 emails after 1 hour, and from women so far away from my country and interests, that it was obvious that these were site's bots, luring me to pay, if I wanted to view the messages from them. Come on, who falls for that?

Date of experience: June 9, 2011

Thumbnail of user patt233
GB
1 review
6 helpful votes
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December 2nd, 2021

As all of them is not true that is fee, to begin with. Then, it has a lot of fake profiles to chat with you, so you spend money. But the worse, I did a one day subscription to check it out and when I went to cancel, I realised that they had put me on a 1 month subscription for £45. I had to do a questionnaire to cancel and call to an idiot who kept giving me other subscriptions to other pages, or more free benefits instead of simply cancelling. TOTAL SCAM

Tip for consumers:
Don't use it

Service
Value
Quality

Date of experience: December 2, 2021

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hi!
Sorry, but when making an online transaction you agree to the terms of payment and choose the package, which suits you the best. You choose the package yourself; all required information on the payment sum and repeat billing terms is provided on the Payment Page. If you still face the issue with the cancel procedure - do not hesitate to contact our customer support via phone or email.
We apologize for any inconvenience caused.
Take care and all best

Thumbnail of user calvinr17
New Jersey
1 review
12 helpful votes
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October 31st, 2016

Gave this a shot expecting fireworks. I know a few people who have found love on Cupid but it has not happened for me im afraid. I've switched over to wejustfit.com now and that is looking more promising already. I guess it all comes down to the membership levels in the area your in and this just so happens to be better for me. Hope that helps, thanks for reading.

Date of experience: October 31, 2016

Thumbnail of user dilans3
Washington
2 reviews
1 helpful vote
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September 11th, 2020

I had tried many other services out there and some are quite good but then I found Cupid.com. Sure, it doesn't have every feature you want but you will never find a service that covers everything you need.

Date of experience: September 11, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
Thank you for giving us a perfect rating! We are trying to do our best so that you could enjoy the site and get the amazing experience here!
Regards

Thumbnail of user philm644
GB
0 reviews
2 helpful votes
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June 24th, 2022

After my last failure to build a committed relationship with my ex, I put my love life on hold. I didn't want to date anyone for a while. And I also didn't go anywhere to get even a chance to meet someone. But when a friend of mine recommended me this site at least as a way to improve my boring evenings, I followed her advice. At that time I didn't expect that pretty soon I'd find true love...

Service
Value

Date of experience: June 24, 2022

Thumbnail of user grahamb156
California
5 reviews
1 helpful vote
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February 28th, 2021

Before I swore off online dating, I thought of giving it one last try and started using this platform. What an eye-opening experience I have been having here! I have already met a fantastic person and so, highly recommended!

Date of experience: February 26, 2021

Thumbnail of user ilizak1
New York
2 reviews
15 helpful votes
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June 23rd, 2020

So many of my friends told me that they were using this website to find hookup partners and recommended it to me. At the beginning I did not take it too seriously and only used it occasionally. However soon after I joined I noticed that I was getting more and more messages and I even had a date scheduled for the next week. Cupid.com has helped me to meet many women looking for fun and I am so glad I joined up!

Date of experience: June 23, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
That’s great to hear! We are constantly trying to respond to our member's wishes and suggestions and your positive feedback is very much appreciated!
Regards

Thumbnail of user rulexr
GB
1 review
0 helpful votes
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October 27th, 2020

Cupid.com is a great good dating app. Easy to use.
You know if you get a match, the person is already interested, so it's easier to start a conversation. Be open-minded and open up your possibilities...

Date of experience: October 27, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
That’s great to hear! We are constantly trying to respond to our members’ wishes and suggestions and your positive feedback is very much appreciated!
Regards

Thumbnail of user oliviaf125
Washington
2 reviews
2 helpful votes
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September 7th, 2020

Literally the best way to meet women and get dates. Hate chatting up girls in local bars but online, it's so much easier. There are free sites out there but you'll have to upgrade with Flirt to get the best chance of dates. It is worth it though, being able to message women directly makes it much simpler.

Service
Value
Quality

Date of experience: September 7, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
That’s great to hear! We are constantly trying to respond to our members’ wishes and suggestions and your positive feedback is very much appreciated!
Regards

Thumbnail of user nathans463
California
5 reviews
0 helpful votes
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March 29th, 2021

It is not easy to find a beautiful soulmate who genuinely loves you for who you are. Because cupid.com has made that possible for me, I have every reason to thank them. You are the best service anyone could ask for.

Date of experience: March 29, 2021

Thumbnail of user efrenz
Illinois
1 review
0 helpful votes
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October 16th, 2020

Start your new life with a smile and you will see the love will find you itself. Cupid i like your service and wish you all the best in your hard work. Thank you for the Violet i have met on your site

Date of experience: October 15, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
We are always looking for members' feedback as a way of ensuring that the app is of the highest quality possible, so we thank you for providing us with your opinion.
Regards

Thumbnail of user gomesa1
GB
1 review
0 helpful votes
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October 28th, 2020

It works for people who want to meet someone good. I was looking for women and was drawn to cupid.com as it seemed to be for people like me. I am so happy that I have found people with similar hobbies.

Date of experience: October 28, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
That’s great to hear! We are constantly trying to respond to our members’ wishes and suggestions and your positive feedback is very much appreciated!
Regards

Thumbnail of user brennang5
Australia
1 review
0 helpful votes
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March 30th, 2021

I've been missing out on romance and dates for too long, so I joined cupid.com and started meeting people instantly. This platform works and it will not let you down, trust me!

Date of experience: March 29, 2021

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Thumbnail of user mariiak4
Daria L.
Typically responds within 4 days

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