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Cupid has a rating of 2.2 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cupid most frequently mention credit card, customer service, and fake profiles problems. Cupid ranks 599th among Dating sites.
This company responds to reviews on average within 4 days
Enjoyable chats with a few genuine people. The site could use better moderation to weed out fakes, but overall, it's a decent experience.
All the really fine looking ladies on Cupid.com are "ghost profiles" so don't waste your time here. I perused the site for a short time and quickly lost interest because of this fact, although they call them "angel profiles"
I have met someone very good who has the same tastes as me. And we were over from the first meeting. It will be 1 month on December 13 that we are together. I am very happy.
Date of experience: October 22, 2020
I signed up for one month with all the extras, 52 Dollars. I keep getting the same faces of people who write bull$#*! like I am an M. D. working in Syria for the military, or I am on a ship to Australia delivering goods for the X shipping company and this guy did not want to tell me where he was from. I knew by his English he was not from the U. K. as he said. Then, my account was blocked! I have spent 4 days sending them emails to their customer service and all I get from their customer service is We will contact you in 24 hours. Nothing so far!
Date of experience: November 29, 2017
Very much what I did not like about Cupid is a big quantity of fakes and scammers. Fortunately, I have a function to block and report them. It was a problem in the beginning, But now is okay. Guys from customer support service handle it. Thank you
Date of experience: June 15, 2020
This site needs to be shut down! I signed up for THREE days for $2.97. After two days I see a charge in my bank account for $29.99. I called to dispute and they were rude and absolutely will NOT refund that money because I didn't read the terms and conditions. They said an email will be sent to me in 24 to 48 hours. Ok? And what is that going to do? All foreigners hard to understand. Infuriating. I think I need to change my bank account because I'm afraid these thieves will take more money even after cancelling.
Date of experience: May 5, 2017
I've been contacted by nothing but BS. I've had many men claiming to be military. They give their full names and all. As soon as I get a full name I check them out and know their full of crap. When talking with them if you ask them questions and they do not answer a RED FLAG should go up. NEVER tell anyone how much you make OR send them money. I even had 1 guy e-mail me on Cupid.com w/ a messenger name but when he actually started talking w/ me was on under a different name and then came on line as the other guy. Really?
Date of experience: August 4, 2011
They are not free AT ALL I was trying to help my friend Shelly C. They lie about their prices and deceive you. They literally stole $50.12 from me. I have contacted my Attorney and are looking into filing a suit. They have no customer service that can actually help you they read from script and adamantly refuse a refund. Please, please, please do not let them fool you
Tip for consumers:
My friend Shelly, and I we’re trying so hard to get her out of this site and they make it impossible. They do not even have knowledgeable workers, they continued asking for the first six digits and last four of my credit card. Then they proceeded to say we don’t offer any refund at all…..so why continuously ask for my credit card number? Please be careful they lie
Date of experience: June 28, 2023
Hi!
Sorry, but when making an online transaction you agree to the terms of payment and choose the package, which suits you the best. You choose the package yourself; all required information on the payment sum and repeat billing terms is provided on the Payment Page. If you still face the issue with the cancel procedure - do not hesitate to contact our customer support via phone or email.
We apologize for any inconvenience caused.
Take care and all best
This site is an escort service. When i figured this out less then 24 hours later I requested my money back and was denied! I did not get responses to my email either! There is not a phone number to talk to someone. Everyone who tried to get in touch with me were from other countries looking for business for their sites related to escort! I would rate ZERO stars. Please do dot get ripped off by this scam and report to the Better Business Bureau! The site states it is for dating but when your card is charged it comes up Pink Cupid Dating and ESCORT service!
Date of experience: April 6, 2013
No way would I open my wallet for this site. I stay free membership. How's this for part of a message sent to me? "Well am a mixed race my father from Thailand and my mother from Ghana but I moved to my mother now in Ghana since my father died in a car accident and lost him life." Just waiting for the, "I'm in need of money... " message.
A lot more sophisticated than emails from Nigerian jungle Lords saying they want us to help them with sharing $100,000,000 worth of locked funds in an offshore bank account.
Date of experience: November 13, 2018
Some how my credit card started getting charges from this website. I never heard of them before that. Had charges disputed last month, then they showed up again this month, blocked payment to the company and had a new care reissued. About the only way to stop them from getting any more money...
Date of experience: June 6, 2013
This is one of my favorite dating sites I have used. I guess dating sites like Mingle2day may offer a larger member base in certain regions but I also felt comfortable on Cupid. I did not meet anyone, but it was a fun site to use.
Date of experience: March 14, 2016
Cupid is a criminal operation. Most US banks will not let you use their credit cards to sign up for a reason -- Cupid will renew your paid membership even when you have an end date. They hide the place where you get to stop the subscription. Most people have to google to find the page. It is also filled with romance scammers -- and they are not removed even if you report them. I know, I've reported them and they were never removed. -- If you want waste money join. If you want to meet real people go somewhere else.
Date of experience: September 15, 2015
I signed up for free... immediately I got a few people who were "interested" even though I never even put a profile pic. The one response was obviously fake because it made a comment about a pic. I never posted. Then... the other lived on the opposite coast of me... when I went to reply. It said I had to upgrade my account to a paid one in order for her to see my email. I'm not saying the entire site is a sham... but if u r truly interested in meeting someone real without paying. This is not the site.
Date of experience: January 3, 2014
I agreed to pay £2.97 for 3 days. After 1 day I cancelled as I suspected the site could not do what it boasted. They took another £14.90 for 'VIP'? As I cancelled after a day I asked them for the exact time of my order for this VIP? No reply and not expecting one. This is a fraudulent outfit free to raid any account they have details for because the authorities are toothless despite years of complaints about this con company.
Date of experience: February 1, 2013
Wish I could give it a less than one star. This site is horrible! It's impossible to navigate and about 90% or more of the people viewing you/emailing you/whatever are from nowhere near where you are. It's more of a scam site than anything else!
Date of experience: March 18, 2013
Cupid isnt a bad dating site but ive seen better y'all. Check it out but keep your expectations in check! Although nice to see WeJustFit getting some good reviews on the net these days, I've been using that since it started and singing it's praises forever! Kicks $#*!!
Date of experience: August 1, 2017
I didn't believe my friends about this site, so I had to try it. They weren't fooling me. Some pretty people here. Many of them in our area. I went on a first date not long ago, but I'm having fun since joining.
Date of experience: December 7, 2021
It's obvious that Cupid had extreme bad reviews at the very start and now... recently extremely positive reviews. Did they improve their business model? As a writer of a book about internet dating it doesn't take too much investigation that something could be wrong over here. The problem of all review sites is that fake reviews are made to get better rankings. And if a website gets mainly 5 or 1 star reviews you should be carefull.
Tip for consumers:
It's obvious that Cupid had extreme bad reviews at the very start and now....... recently extremely positive reviews. Did they improve their business model ? As a writer of a book about internet dating it doesn't take too much investigation that something could be wrong over here. The problem of all review sites is that fake reviews are made to get better rankings. And if a website gets mainly 5 or 1 star reviews you should be a bit carefull.
Date of experience: January 29, 2021
After watching an investigative journalism program on this site, I decided to create a couple of free profiles and see what happened. Sure enough, within minutes, in came the emails saying people wanted to meet/email.
Quite why anyone pays to use these sites when FREE alternatives exist bemuses me.
I guess people get what they deserve, not what they pay for.
Date of experience: July 29, 2013
Takes ages to get going. I skipped some questions tbh. Real people on there at least and seems genuine. A bit like that we just fit' dating site but that one doesn't have all the questions at the start. Dave from Oxford
Date of experience: May 4, 2019
Hey!
We will certainly look further into your query and use your feedback to improve our service. We are always looking for members' feedback as a way of ensuring that the websites are of the highest quality possible, so we thank you for providing us with your opinion.
Should you have any other suggestions, please do not hesitate to contact us again.
Regards
Signed up for 3 days at £2.97 was unable to cancel due to cancelation error on there site
Then got charged £29.99 for a month, it took 22 days to cancel subscription trying every day. Sent them 9 emails which they never responded to. And never got hold of anybody on there complex phone system,
Once you give your bank details, you will be continually charged until you cancel.
But you can't cancel?
Please people don't use this site
There are many better sites.
Kind regards
Date of experience: October 3, 2010
Lot's of ladies contacted me saying they live in my city. We start to chat and them I ask them something like "what is your closest intersection, I want to make sure you're really from here". All the sudden the chat stops. Why, because it's them chating with you not the person represented.
Date of experience: October 30, 2012
I was looking at this site about three months ago and joined for about 2 weeks. I decided it wasn't for me, and subsequently cancelled my membership. I heard nothing further from this dating site. Then 3 days ago I began to see messages from users in my email. Today I was checking my bank account and found that this company processed a charge of $99.98 on my PayPal account! I do not even use the PayPal any longer. I have tried to contact Pink Cupid all day with no result. I am filing a dispute with B of A against this payment.
Date of experience: August 8, 2016
Before we pay, we get a lot faved, views, likes, messages from attractive women. Once we pay, they disappear and never respond, if we ask a direct question, we get a auto reply, that makes no sense. The fake faves, etc is used to hook us, to pay. This should be illegal, websites should be held to the same standards as any business. This is false advertising and theft! I know what type of woman, would face me, like me, etc. It is so obvious when they are ghost profiles. The owners of this site needs to be held accountable and arrested! SCAM! SCAM! SCAM!
Date of experience: March 12, 2020
Hey, David! With any change on a website there are going to be some people who will like it, and some people may not be so keen... yet. A vast amount of the changes have actually been demanded by customer feedback and suggestions. We are monitoring our feedback closer than ever. Give us a chance & we'll see what we can do - we're sure you'll grow to like it!
Nothing but con men. The site puts your profile on all of their other sites without your permission. The site sends bogus messages to you as an auto reply from someone when in fact the person never contacted you. If you look in your sent mail, you will
Find replies that you have never sent.
I hope that someone pays attention to this and has this site investigated.
Date of experience: August 7, 2011
I can't log into my account. With my password or email and their both correct it keeps kicking me out. I have the membership I feel scammed and used. No way to contact customer service that's very frustrating
Date of experience: September 28, 2020
Hey!
Please, contact us directly so we can reset your access to the account. You can also reset your password on the site by clicking "Reset password/Forgot password".
Regards
Sign up for free to dating site Cupid.com. Browse local singles, start chatting now! We have a large database of singles waiting for you!
Hey!
We appreciate your positive feedback about our service. We are so glad to hear that you enjoyed using our app. Do not hesitate to share your opinion or any ideas with us.
Regards