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    Cupid

Cupid

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Overview

Cupid has a rating of 2.2 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cupid most frequently mention credit card, customer service, and fake profiles problems. Cupid ranks 592nd among Dating sites.

  • Service
    27
  • Value
    24
  • Quality
    21

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
View ratings trends
2
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How would you rate Cupid?

Reviews (166)

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Reviews that mention popular keywords

bank account (5) credit card (8) money (30) chat requests (3) 3 days (5) membership (23) 24 hours (3) ghost profiles (3) zero stars (4) 1 month (4)
Thumbnail of user yunusemre253441
Canada
1 review
0 helpful votes
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November 21st, 2024

They take your money, no product. No refund, no money. Total fraud. Absolutely do not believe it. Better throw your money away. At least it won't fall into the hands of scammers. Their customer service is terrible. You write an email, they reply with nonsense. I write an email explaining all this, 3 weeks later they give me a nonsense reply. Total fraud.

Service
Value
Quality

Date of experience: November 21, 2024

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
We do not need to convince people to join our site in this way. Our members are interested in meeting new people. If you feel that a member is acting suspiciously, please go to his/her profile and click the 'Report' button. As soon as we receive notice we will investigate the case straight away. We work hard to keep our site fun and enjoyable, and we work hard to eradicate fraudulent people from the website. Our aim is to provide a genuine dating experience. We value you as our customer and appreciate any feedback that you send us.
We will certainly look further into your query and use your feedback to improve our service.
Take care and all best

Thumbnail of user gregp1516
Arizona
1 review
0 helpful votes
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January 7th, 2025

BEWARE!They don't stand by their word!
Ordered the cologne and decided to send it back unopened and untouched. Sent multiple emails and after not getting a reply I sent back unopened package return to sender. After I sent several more emails, I received one from Gracie stating that she would refund 20% of the total price back. I told her that I wanted to full refund because I've sent back the product. Then Rich sends me a long email wanting me to send back the product a certain way after I've already sent it back. After many weeks of back and forth with Rich, he sends me an email stating that he can't refund my money because it didn't have a shipping label from them and that they couldn't track the shipment knowing full well that they've already received the unopened unused package. They'll just resell the package that I sent back to them and make double profit! They won't stand by their refund policy and they will not honor their word. They lie, cheat, and steal! Stay clear of this shady company! Don't waste your time, money, or energy on this crappy company…

Tip for consumers:
They lie , cheat, and steal! Sounds like the devil doesn’t it?

Service
Value
Quality

Date of experience: January 7, 2025

Thumbnail of user denticecoolsma1k7170
Czechia
1 review
0 helpful votes
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July 3rd, 2024

Enjoyable chats with a few genuine people. The site could use better moderation to weed out fakes, but overall, it's a decent experience.

Service
Value
Quality

Date of experience: July 3, 2024

Thumbnail of user shellyc308
New Jersey
1 review
2 helpful votes
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June 28th, 2023
Verified purchase

They are not free AT ALL I was trying to help my friend Shelly C. They lie about their prices and deceive you. They literally stole $50.12 from me. I have contacted my Attorney and are looking into filing a suit. They have no customer service that can actually help you they read from script and adamantly refuse a refund. Please, please, please do not let them fool you

Tip for consumers:
My friend Shelly, and I we’re trying so hard to get her out of this site and they make it impossible. They do not even have knowledgeable workers, they continued asking for the first six digits and last four of my credit card. Then they proceeded to say we don’t offer any refund at all…..so why continuously ask for my credit card number? Please be careful they lie

Service
Value
Quality

Date of experience: June 28, 2023

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hi!
Sorry, but when making an online transaction you agree to the terms of payment and choose the package, which suits you the best. You choose the package yourself; all required information on the payment sum and repeat billing terms is provided on the Payment Page. If you still face the issue with the cancel procedure - do not hesitate to contact our customer support via phone or email.
We apologize for any inconvenience caused.
Take care and all best

Thumbnail of user lesniakbagaoisan4d8012
Lithuania
1 review
0 helpful votes
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July 9th, 2024

The community is nice, but many inactive profiles. Had some good interactions with active users though. Worth checking out if you're patient.

Service
Value
Quality

Date of experience: July 9, 2024

Thumbnail of user julietteh15
GB
1 review
0 helpful votes
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March 11th, 2021

I was skeptical before joining Cupid.com, but this great dating site has filled me with hope once again. Meeting like-minded people is easy, and I can do it from my phone! Men are always online wishing to chat.

Date of experience: March 11, 2021

Thumbnail of user hannaa38
Ukraine
10 reviews
3 helpful votes
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March 11th, 2021

I've gotten so tired of rude people I meet on other dating sites that I almost dropped my chance at meeting someone special. This site came into my life right at the perfect time. I'm taken and happy!: relaxed:

Date of experience: March 11, 2021

Thumbnail of user elizab38
New Jersey
3 reviews
1 helpful vote
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January 12th, 2021

I hate how actual dates are so hard to come by these days. Usually, boys just want to "Netflix & Chill" or something. Thanks to cupid, I've left the boys behind and started dating real men who treat women right!

Date of experience: January 12, 2021

Thumbnail of user davidb300
New Zealand
1 review
14 helpful votes
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June 28th, 2015

The below applies to my experience in New Zealand, as we are a small rock in the pacific we probably have less scammers as it's harder to scam us due to geographical location.
I joined Cupid in New Zealand a couple of years ago and found quite a few women and went on first dates with them. Yes there are scammers on the site, I came across plenty, but, it's not the sites fault, you soon find out they are fake by asking their location, then you ask them a question about their location that they should easily know. If they can't answer it, they are not from around those parts.
I was just hitting the on line people and started chatting.
And guys, if your 50+ or so, don't go thinking a hot 26 year old with a large lung capacity, and a body that works out every day, is going to want to pop anything of yours in her mouth, go for something in the ball park, not in Disneyland, you'll have less issues.

Date of experience: June 28, 2015

Thumbnail of user calvinr17
New Jersey
1 review
12 helpful votes
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October 31st, 2016

Gave this a shot expecting fireworks. I know a few people who have found love on Cupid but it has not happened for me im afraid. I've switched over to wejustfit.com now and that is looking more promising already. I guess it all comes down to the membership levels in the area your in and this just so happens to be better for me. Hope that helps, thanks for reading.

Date of experience: October 31, 2016

Thumbnail of user dilans3
Washington
2 reviews
1 helpful vote
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September 11th, 2020

I had tried many other services out there and some are quite good but then I found Cupid.com. Sure, it doesn't have every feature you want but you will never find a service that covers everything you need.

Date of experience: September 11, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
Thank you for giving us a perfect rating! We are trying to do our best so that you could enjoy the site and get the amazing experience here!
Regards

Thumbnail of user philm644
GB
0 reviews
2 helpful votes
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June 24th, 2022

After my last failure to build a committed relationship with my ex, I put my love life on hold. I didn't want to date anyone for a while. And I also didn't go anywhere to get even a chance to meet someone. But when a friend of mine recommended me this site at least as a way to improve my boring evenings, I followed her advice. At that time I didn't expect that pretty soon I'd find true love...

Service
Value

Date of experience: June 24, 2022

Thumbnail of user grahamb156
California
5 reviews
1 helpful vote
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February 28th, 2021

Before I swore off online dating, I thought of giving it one last try and started using this platform. What an eye-opening experience I have been having here! I have already met a fantastic person and so, highly recommended!

Date of experience: February 26, 2021

Thumbnail of user ilizak1
New York
2 reviews
15 helpful votes
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June 23rd, 2020

So many of my friends told me that they were using this website to find hookup partners and recommended it to me. At the beginning I did not take it too seriously and only used it occasionally. However soon after I joined I noticed that I was getting more and more messages and I even had a date scheduled for the next week. Cupid.com has helped me to meet many women looking for fun and I am so glad I joined up!

Date of experience: June 23, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
That’s great to hear! We are constantly trying to respond to our member's wishes and suggestions and your positive feedback is very much appreciated!
Regards

Thumbnail of user rulexr
GB
1 review
0 helpful votes
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October 27th, 2020

Cupid.com is a great good dating app. Easy to use.
You know if you get a match, the person is already interested, so it's easier to start a conversation. Be open-minded and open up your possibilities...

Date of experience: October 27, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
That’s great to hear! We are constantly trying to respond to our members’ wishes and suggestions and your positive feedback is very much appreciated!
Regards

Thumbnail of user oliviaf125
Washington
2 reviews
2 helpful votes
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September 7th, 2020

Literally the best way to meet women and get dates. Hate chatting up girls in local bars but online, it's so much easier. There are free sites out there but you'll have to upgrade with Flirt to get the best chance of dates. It is worth it though, being able to message women directly makes it much simpler.

Service
Value
Quality

Date of experience: September 7, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
That’s great to hear! We are constantly trying to respond to our members’ wishes and suggestions and your positive feedback is very much appreciated!
Regards

Thumbnail of user juras
Netherlands
1 review
0 helpful votes
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October 20th, 2020

Not too bad, a bit slow to let you know someone has left you a message, and when you do message not very quick to send replies.
Had 4 scammers, better than "our time." Had 10 in 9 months on that site.

Date of experience: October 20, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
We appreciate your positive feedback about our service. We are so glad to hear that you enjoyed using our app. Do not hesitate to share your opinion or any ideas with us.
Regards

Thumbnail of user nathans463
California
5 reviews
0 helpful votes
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March 29th, 2021

It is not easy to find a beautiful soulmate who genuinely loves you for who you are. Because cupid.com has made that possible for me, I have every reason to thank them. You are the best service anyone could ask for.

Date of experience: March 29, 2021

Thumbnail of user efrenz
Illinois
1 review
0 helpful votes
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October 16th, 2020

Start your new life with a smile and you will see the love will find you itself. Cupid i like your service and wish you all the best in your hard work. Thank you for the Violet i have met on your site

Date of experience: October 15, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
We are always looking for members' feedback as a way of ensuring that the app is of the highest quality possible, so we thank you for providing us with your opinion.
Regards

Thumbnail of user gomesa1
GB
1 review
0 helpful votes
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October 28th, 2020

It works for people who want to meet someone good. I was looking for women and was drawn to cupid.com as it seemed to be for people like me. I am so happy that I have found people with similar hobbies.

Date of experience: October 28, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
That’s great to hear! We are constantly trying to respond to our members’ wishes and suggestions and your positive feedback is very much appreciated!
Regards

Thumbnail of user brennang5
Australia
1 review
0 helpful votes
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March 30th, 2021

I've been missing out on romance and dates for too long, so I joined cupid.com and started meeting people instantly. This platform works and it will not let you down, trust me!

Date of experience: March 29, 2021

Thumbnail of user robinc481
Canada
2 reviews
0 helpful votes
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October 22nd, 2020

I have met someone very good who has the same tastes as me. And we were over from the first meeting. It will be 1 month on December 13 that we are together. I am very happy.

Date of experience: October 22, 2020

Thumbnail of user mariiak4
Daria L. – Cupid Rep

Hey!
We appreciate your positive feedback about our service. We are so glad to hear that you enjoyed using our app. Do not hesitate to share your opinion or any ideas with us.
Regards

Thumbnail of user kalebg9
Virginia
3 reviews
1 helpful vote
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March 26th, 2021

Very nice online dating website. I have tried a lot of dating sites, but so far, Cupid.com is the best and easiest to use. I would recommend it to my single friends.

Date of experience: March 26, 2021

Thumbnail of user karld72
New York
1 review
0 helpful votes
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February 20th, 2021

Being gay means I have to be careful when I talk to single men, in case they are straight. I found nice matches on cupid.com and use it at least once a month to find a casual date.

Service
Quality

Date of experience: February 18, 2021

Thumbnail of user andrewj928
Germany
0 reviews
0 helpful votes
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June 29th, 2022

I was amazed by how awesome it is even on the first day of usage! The site is nicely designed and accurately developed. It's full of easy-going people and helpful tools to approach them

Service
Value

Date of experience: June 28, 2022

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Thumbnail of user mariiak4
Daria L.
Typically responds within 4 days

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