About the Business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
CurveDream has a rating of 2.4 stars from 8,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 33rd among Women's Clothing sites.
Instant Feedback
Tracking was horrible. One order lost! Took over 3 weeks to get it delivered and only after complaining multiple times!
Would like to return but unable to get a shipping label. Please advise.
Sizes run small. Returned items ($15
UPS). Package returned to me because
"Receiver moved, not delivered" multiple emails still no viable address given!
If you order from this company, you will not be able to return or exchange ever. They are located in China, will barter with you for an accepted amount of money and let you keep the clothes. I spent $59.00 and they offered me $15.00 to keep the clothes. The return, when they finally gave me and address to ship back, was going to be $27.50, along with the shipping I already paid to receive the items. If you live in the U.S., just order from somewhere else. Clothes are mis sized and won't fit based on their sizing charts.
We purchased 2 products and the quality of the products were very good however, they just didn't look good on.
We notified customer service for the shipping return address and after 4 attempts we still never got it.
Instead we were given an alternate choice of $22.00 refund on our purchase price and we could keep the products.
It took 3 attempts to get an exact answer that the $22.00 was for both dresses, not each).
After this many attempts I decided it was easier to accept the $22.00 refund, not have to pay return shipping and no longer try to get a return address from them.
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
Bad as it hasn't been delivered after 3 weeks! I only heard from the company 3 days ago asking if I had received it and have not been offered a refund or to have it sent again.
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream"
I placed my order May 3rd and still haven't received my order. I have been in contact with CurveDream for two weeks requesting a refund and all I get from them every other day is "be patient, your order is on its way." It is now May 25th and no order.
And the tracking service never works properly. All it says is a shipping label has been created.
Dear Customer,
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
We apologize for any inconvenience caused by the delay in updating your shipment's tracking information.
It may take several days for the carrier to update the tracking information once the package has been shipped. In some cases, there may also be delays due to unforeseen circumstances such as weather conditions or customs clearance procedures. And we will look into the matter further to provide you with an update.
If you need additional assistance, please feel free to contact us by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
The two styles that I ordered were labeled in their names as sweatshirts. They were not, but long sleeve poly tshirts. No soft lining what do ever. Way over priced for what look to be cheaper imports from China.
My first order placed 3 weeks ago was product that was identified as sweatshirts. Not sweatshirt material at all, no trying sweaters from your company with this 2nd order. Hoping for higher quality products this time.
I ordered a top almost 1 month ago and have not received an update nor have I received a top.
I received my order and it was not what I ordered. I was sent an unlined jacket, (very poor quality), a tee that I wouldn't wear, and a pair of pants that looked like they had been worn and were so wrinkled I didn't even want to try the on. I ordered a sweater, a really nice tee, and slacks. That is not what I received. It was horrible and I will never order from this company again. Barbara Hallum
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
The on-line transaction was easy. The dress I ordered is a much better quality than I imagined. It is fully look lined, a pleasant surprise.
We live in a 24 hour guard gated community consisting of 240 single family homes. Your rep. From Site jabber said it was delivered but no picture of it at the front door. Neighbors did not receive it.
Was pleasantly surprised that these pants were true to size. I ordered a small and it was a nice fit.
This business is not what it seems. The item I bought needed to be returned which would have cost me a significant amount. My emails to customer services originally bounced back to me but were then, a few days later, answered. When answered I was offered the option to keep the item and also offered a small sum of money as compensation. This aroused my suspicions. Trust pilot reviews repeatedly describe this same tactic and many reviews also state that there is often no compensation given once items are returned
Your response to the issues I had were were timely and helpful. Your product quality is not to my liking and the sizes were not accurate.
2 out of 3 products that I ordered were pretty bad (one was quite nice). I will never order from here again, and my experience here has cause me to be extremely cautious (or avoid altogether) ordering clothes online.
I am 5 ft tall and 145 lbs., I normally order petite large in dresses. I ordered these dresses in large knowing I would probably have to hem the length and they arrived approximately XXL. Consider ordering at least one maybe two sizes smaller.
Nice fit, looks like it needs to be ironed. Lightweight. Style is good.
These are some of the cheapest clothes I have ever encountered. Very difficult to return
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream