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CurveDream has a rating of 2.4 stars from 8,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 33rd among Women's Clothing sites.
The price was great (the birthday girl thinks I paid at least double). The quality was perfect. The sizing was right on. I'm very happy with my gift and plan to order another one for myself!
I would have loved the trousers but too hard to return for an exchange, gave them to a friend. It kept swapping over to a different web site and I did't trust it
This garment took a long time to arrive. Unfortunately it was NOT worth waiting for. The material was slick and flimsy, the colors way too bright (and not in a good way). I had to email 3 times to get a return authorization. I returned the garment according to the instructions and to the US address given in the Return Merchandise Authorization email. TWO WEEKS later, I am STILL waiting for a refund.
LEARNED MY LESSON. NEVER AGAIN!
Dear Customer,
We apologize for the disappointment you have experienced with the clothing items you purchased from us.
We strive to provide accurate product images and descriptions to ensure customer satisfaction. We apologize if the actual items did not match the appearance depicted in the pictures. We appreciate your feedback on this matter, as it helps us improve our offerings and ensure that our customers have a positive shopping experience.
We apologize for any inconvenience caused by the slight delay in delivery. Our team works diligently to ensure timely shipments, but occasionally, unforeseen circumstances can affect the delivery timeline.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Thank you for giving us the opportunity to address this matter and improve our services.
If you need additional assistance, please feel free to contact us by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
I received them with out a prolblem. THANK YOU VERY MUCH. I do need to return all of them and get a larger size. I want to reorder the Blue Mid length one in a large. The brown and maxi I just want to return.
I ordered your product, you charged my card and you tell me it's not in stock.
I did not realize when I purchased the dress that if I wanted to return it it would go overseas and the cost was high
I find your return list very unfriendly. You appear to be a company the makes many rules for returns so that you don't have to issue credit. I will not do business with your company again.
Should never order from FB sites! Always a catch, late delivery, hard communication with company, etc!
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
I was disappointed. The size online was nowhere true to real size. So, it was a waste of money for me.
The quality of this clothing is amazing, it fits perfectly and makes me look and feel glamorous! I love the way CurveDream makes their clothes to give women a more flattering fit.
Overall I was very pleased with my purchases. Only complaint, I never received a confirmation or a shipping notice. Both items I ordered were delivered within 3 weeks.
This is my second purchase and I was very satisfied with the quality, price, and ease to shop on CurveDream.
I bought a dress that was very pretty, fit well, high quality, and well priced from CurveDream recently. I'm hoping the 3 tops now ordered will be just as wonderful.
I am presently emailing your company regarding my return and refund. I still haven't been given the address to send my shirt to. Can you provide it please?
Cheap design and material. Nothing like it looked in the photo..
"Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream.com. Our customer service team is always here to help.
Team CurveDream"
Poorly made and nowhere near the exact item in the picture. I threw it in the garbage AND I do not intend to purchase from CurveDream again!
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Sadly it was way to small and did not come with return documents or any receipt.
The dress was true to size and length. Usually everything is too long on me!
I needed to return the order. It was hard to get any information out of the company on proper procedure. After 4 emails, they finally gave an address to return jeans.
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The jacket I bought had a beautiful floral print with what turned out to be a tacky border. It took multiple emails to make a return, which is still in process. Very difficult to work with.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We apologize for any negative experience you may have had with our return process. We understand that returning items can be frustrating, and we are committed to making this process as smooth as possible for our customers.
Online purchases made through curvedream.com can be returned or exchanged within 30 days from the delivery date. If there was a misunderstanding regarding our return policy in your case, we apologize for any inconvenience it may have caused.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream