About the Business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
CurveDream has a rating of 2.4 stars from 8,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 33rd among Women's Clothing sites.
Instant Feedback
After ordering, I never received further communication about the order, shipping or the product being out of stock until sitejabber sent an email asking if I had received the order. After sending an email to the address provided, Dreamcurve got in touch with me about the order.
Dear Customer Service Team,
Today I received my Order# CDM**************, but unfortunately, both the shirt and the dress are too small. I would like to request a full refund for these items. Please let me know the next steps for returning them.
Do I need a Return Merchandise Number or Return Authorization Code?
Where do I send the returned merchandise?
What type of paperwork should be included with the returned merchandise?
Thank you in advance for your assistance.
Roz Cary
*******@me.com
I have been trying to return two dress and all they want to give me was $21.00 and with shipping I spent close to $80.00. Than I asked for a shipping Address and what information is needed for in the package. I never got a response and I kept emailing them. Then someone responded and than offered me $35.00 and they finally gave me the shipping address and what information is needed inside the package. I asked them if they would give me $70.00 and I would keep the dresses and as if this posting I have not heard anything. I did end up ordering the same dress but in a bigger size.
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream"
Ordered this item im January the middle and got it the last of February and it wasn't even what I ordered I will never ever order anything from this company again awful
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream
3 of the 4 items I ordered 4 weeks ago I just found out are out of stock. Maybe their site needs some updating so we know if an item we are ordering is available or not. Not a great experience so far.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
Order not shipped. Emailed and did receive a response but only to say order unfulfilled.
Dear Rick G,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
They are trying to get me to keep the items and take a partial refund.
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
I tried 3x to get the address to return clothing. Got the run around finally had to dispute the charges with credit card before I got a reply from company. Clothes are very poor quality also
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
Great so far. At least I get what I ordered. I've had some bad on line experiences with other companies, so I'm grateful to finally find a "real" company! Thank you Curve Dream!
I would never order from this company again. This was the first time I ordered from this website. It has been an nightmare.
I need to return both items I bought and they are not emailing what is the address I can return them to. This is unacceptable.
Never in all my years have never experienced anything like this. Just need to return what I bought.
Dear Customer,
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
We apologize for any inconvenience caused by the delay in updating your shipment's tracking information.
It may take several days for the carrier to update the tracking information once the package has been shipped. In some cases, there may also be delays due to unforeseen circumstances such as weather conditions or customs clearance procedures. And we will look into the matter further to provide you with an update.
If you need additional assistance, please feel free to contact us by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
I placed and paid for my order on February 5th. Today is March 1st and I still have not received it.
Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
Placed an order and never received my items and I'm being asked to do a review. I'm getting very worried that this website is a scam possibly!
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
After reading some reviews I was a bit worried- but I ordered two pair of pants I wanted. The fabric, quailty of sewing and the fit was really good and the price was very reasonable.
I ordered a dress with a light jacket in large. The jacket came in small and the dress did not look like the picture I ordered from and it is inferior quality. The dress is not acceptable for the function I purchased it for and the jacket is too small. I have contacted the company and after answering a multitude of questions and sending pictures of tags, bags, the dress and jacket they offered a $14 refund! Initially, the response was fairly quick, but now it has been three days and nothing. This company knows exactly what they are doing - ripping off it's Americans! Do not give them any business! I totally regret this purchase.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at service@curvedream.com. Have a great day!"
Recently I ordered two items on order #******* a twi piece outfit (pants and top) Lime green with floral top. I also ordered a blouse, stripe blue with long sleeves. The pants and top were delivered but I have never received the blouse. I am not sur if it was out of stock or just not included in my original order. I was never notified of any change in my order. Please have someone check this out and e-mail me at *******@verizon.net. Thank you.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
Still haven't received my full order. I'm still waiting. If I receive the order entirety I'll leave my reviews otherwise I am still waiting for my orders. Very slow delivery for being ordered on the 21st about 3 weeks of being delivered.
I ordered 3 items which reportedly would take 3 weeks to arrive. When the 3 weeks transpired, I inquired about the delay. Two days later they said one of the items was out of stock. I should have been told earlier so I could make a choice earlier. The items they were prepared to substitute were not acceptable. They finally agreed to refund the cost of the items.
I do not believe I should have initiated the inquiry. I cannot understand why they did not notify me earlier
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
The product I received seemed as though the print had been printed so many times it's just faded. The fabric was not comfortable at all. I returned my order on 30 October and have yet to get my refund. Won't order from this company again.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
The sizing of XL was more like a small 16. I bought 3 items and they were very poorly sewn and not as nice as they looked online.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
Dresses too large and not great material attempted to send back took 3 inquiries and only got 1/2 money back will not be ordering again
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!