Tried to call about my order, they don't answer their phone and when they replied to my email they wanted to charge me $75 to cancel and cocky about it too. Did a charge back to get get my money back. Stay away from this company
I wrote an email to them to complain about an issue I had and I received a very rude response. The jersey had an issue that they did not resolve and wouldn't even accept negative feedback. I wish I'd seen these reviews before I ordered, but c'est la vie.
I ordered a jersey and within hours discovered that my husband already had one just like it. I immediately sent an email asking that the order be canceled. I received a response indicating that they had already ordered a "name kit" and would not cancel my order. I offered to pay the cost of the name kit, and I was told that they would have to mark it up (so they could profit). Unbelievable. They charged me $200 for a jersey and would not allow me to cancel within 24 hours- and were completely unwilling to work with me. I will not order from them again- which is a shame- because my husband is a huge hockey fan.
Im not sure what all the 1 star reviews are about, I bought a jersey from them in February and I recieved it quicker than i thought. The quality is amazing and the owner is very plesant to deal with. All the info is on their website about sizing and how it takes a few weeks to make because each item is made as the order is placed. So all the reviews saying it takes way to long those people clearly do not read before buying. They even send a follow up email after your order to make sure you order the right size so if you dont get that right size its your own fault. I hope people continue to use this site, they do great work and it ships quickly. I am going to tell everyone that wants a throwback jersey to use them.
With covid hitting us I started to panic a bit because I didn't think the package was gonna come before my boyfriends birthday but they did everything they could to get it to us on time! The jersey was definitely worth the wait to see the smile on his face!
Bought the throwback Gary Unger Jersey for my wife as she loved Gary Unger when he played. She gets more comments when she wears the jersey to games as we are season ticket holders for the Blues. Great jersey, great quality and looks exactly like the jersey Gary wore in his playing days.
ABSOLUTELY THIEVES. THEY MAY SEND SOME CUSTOMERS THEIR JESEYS BUT NOT EVERYONE. BEEN TRYING TO EXCHANGE A JESEY FOR SIZE ISSUE SINCE FEB. 2022 (IT'S JULY NOW). IMPOSSIBLE TO REACH. THEY DO NOT RETURN EMAILS OR PHONE CALLS (UNLESS YOU SAY YOU WANT TO BUY A JESEY ON YOUR VOICEMAIL!)
**DOES ENYONE KNOW WHERE THIS BUSINESS IS LOCATED?***
I think that when I order on Custom Throwback Jerseys, I have no problems ordering what I found that I liked. I find it very easy to put a jersey (or jerseys) on order and pay online. I love this site, and I've recommeded this site to my friends. The jerseys are a bit pricey, but they get the product right for the most part. Worth every penny, I think. I've ordered a lot of jerseys from this site. I highly recommed ordering from this website.
I ordered my Dallas Stars Eddie Belfour jersey from them and couldnt be happier! The jersey is high quality, the size is true and the service was impeccable! I will order the rest of Eddie Belfour's jerseys from them in the future
I ordered a jersey for my boyfriend. I ordered an extra large because he wears large or extra large in regular shirts. Well, it was goalie size. He couldve worn complete goalie gear under it. A couple of weeks ago we had it altered and they did a fantastic job. So he finally was able to wear it a year later. The jersey is very well made, and now it looks amazing. I shouldve ordered a medium and it wouldve been much better. But it worked out in the end.
Answer: About a week or so because they come from Canada. It isn't very long considering customs and everything
Answer: I've gotten a few nice jerseys from their EBay page. I've never ordered from their website but the jerseys I have are excellent quality.
Answer: I ordered this for a Christmas present in October, and received mid-November, about 3 weeks ahead of when they estimated. Loved that it came quicker, but I understood if it took the full time because it was custom made. If you're in a hurry, you're in the wrong place to get something quality and custom.
Answer: I've bougth two jerseys from this company and both have been of great quality and arrived pretty much when they said it would. They give you an approximate delivery date and I think that a few days more to that approximation is forgivable. As for their customer service I can't really comment, I haven't contacted them after the purchase and the jersey size confirmation e-mail that they send you.
Custom Throwback Jerseys has a rating of 3.3 stars from 149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Throwback Jerseys most frequently mention and high quality. Custom Throwback Jerseys ranks 3rd among Jersey sites.