Cycleplicity

I am glad I emailed them first to ask a product question. When I got no reply that was a sign these guys suck! So I googled reviews and my concerns were validated. Glad I did not let their low price lure me in as I am sure I would have had issues. Businesses like this run by crooks should suffer the consequences. Don't buy from them!

Placed an order for an "in stock" item over a week ago. They charged the card the same day but no shipping confirmation. Cannot get an answer by phone or email. The two employees I did talk to were rude and useless. I strongly recommend to stay away from this company. I am in the process of having Amex do a charge back and purchasing elsewhere!

The worst experience ever. The product listed on the website was not the part that I payed for. When I called I spoke with some incompetent employee that was unsympathetic to the situation. I told him about the misleading picture, his response, " you can't trust the pictures on the internet because they are just stock photos." Oh really?! How does one shop online then?! This company lacks something that is starting to become rare in this world... Integrity. In the end, I lose. Do yourself a favor, in fact, do everyone a favor and do not do business with this company. Maybe one fine day they will have to close their doors due to slow business and be caught wondering, "what did we do wrong?"...

Ordered part (in stock) ordered for next day air, on Thursday
Part arrived on Wednesday. I called Thursday, and Friday they said the promised I'll have it on Saturday!
Now ive been calling every day for a week now trying to get my shipping charge refunded. I also told them I wanted to return the parts due to the delay in shipping. Hmm there computers went down. I was promised a call back when they come back up.
No managers or supervisors are ever available.

Lured by price I ordered Baffin boots. They charged my credit card right away before item was shipped. They promised fast shipping from 1 to up to 3 days. After 7 days I started sending e-mails and calling to their Customer Service. No any definite response. I requested my money back - no, they did not want to return my money. In 10 days they responded that item will be shipped tomorrow. In 11 days they CANCELLED my order. This company does not respect you - don't respect their business, don't buy anything from them

Same as all above negative reviews. I ordered and called to verify shipment and availability. Nope out of stock. I went to the website after that conversation and it said it was in stock. They refunded my money less shipping when it was never shipped, how does that work? I paid with PayPal so they will be my next call. Avoid these shady characters like the plague. You will be disappointed...

Purchased a $600 set of shocks. Tried to cancel the order before it was sent, with no luck. Customer service would not answer my emails. Now I have a set of shocks that I don't want or need. I have filled out the return form at least 6 times now. Still no answer from customer service. This is by far the worst website / company I have ever dealt with. Stay away from them like the plague... It's now been a month since I ordered and still no reply from customer service.

Can I give them a zero star? The site advertises a 100% fitment guarantee. So I order some knee braces, they were the wrong size, so I wanted to swap them out for one size up. They wanted to charge me a 15% restocking fee, plus shipping both ways. Their website is awful and I spent almost two hours on hold being bounced from one person to another. I finally called the maker of the braces and they stepped up to cover this awful vendor.

This is a company that has no business being in business. Absolute criminals. They sent me a new Cobra light bar that had a blown bulb from the moment I opened the package, and their solution was to buy another. Spoke to 3 "managers", none of them was remotely helpful and ruder than the last. Between phone transfers, they put you on hold 8-9 minutes hoping youll hang up. They even have the nerve to send you a buyer survey promising you a $5 refund if you fill out their survey, with no $5 to ever come. Im now fighting the whole thing through my credit card company. These people are criminals, dont spend $1 with this company!

You always wonder about buying from the cheapest retailer. Bought a Shorai motorcycle battery from these guys for much less than the competition. After placing the order, I saw all the negative reviews they have and was a little concerned. However, I got prompt email updates and the product delivered 2 days later via UPS. So don't let the bad reviews scare you away. Who knows if the other reviews are even from actual customers... I didn't have to provide proof of purchase to write this review.

Best transaction "I" have experienced ordering parts off a website. Ordered a rear fender assembly for a 1985 Honda 200x the morning of 04/05/16 and I received it by mid afternoon 04/06/16 in PA, WOW! Part was well protected and in excellent condition! Thank you for your excellent service.

They've done it twice now. First time ordered tour pak and saddlebag travel bags, then yesterday ordered tour pak lid organizer. Both times I ordered one day and the item(s) were at my doorstep the next day! And the correct items both times. Excellent experience w/ this company, although attempting to get through on the phone is a bit tedious.

I ordered a set of exhaust pipes for my bike from Cycleplicity.com on 3/8/14. Total with shipping was $433. And some change. After reading all of the negative reviews this site had I was very skeptical and wondered if I had made a huge mistake. I am very happy to report that I did not. I received the pipes on 3/12/14, new condition, all of the mounting hardware included with instructions. They were a breeze to install and sound great. I couldn't be happier with Cycleplicity's price, service and quality parts. I will DEFINITELY use this site again for my motorcycle needs.

If I could give ZERO STARS, I would.

Placed an order on 8/21/14 for a Cobra digital fuel processor. Received an email saying the item will ship directly from the manufacturer in 1-3 business days. After 6 weeks of calling and to follow up on the product, and being told several different stories of why the item hasn't shipped I decided to give up and ask for a refund today on 10/1/14. Hopefully it doesn't take another 6 weeks to have my account refunded.

Likewise with all the other reviewers. My item was out of stock and my order cancelled. Seems they are in the business of NOT selling merchandise. Go figure. I'll never place an order with them again.

Absolutely the worse warehouse I ever dealt with. First put your make and model and year of bike in then they send you the wrong part ( cobra proton for a 13 kawasaki voyager) and they send me a flipping Honda part. Then they have a bs return policy send them pictures and send back part. Well then they add on a restocking fee. Customer service sick and anyone in a club out there let it be known do not shop with these CROOKS.

Rick L
Calif

My order said take 20% off shipping with an order code that it didn't allow me to put in. When I went to return the order I got foreign tech support that could not give me a return authorization number or return address. She said she would get back to me by email.

Great price for progressive shocks brought me in. Ordered on Monday afternoon and was charged the next day. Was worried after being charged and not being told the shocks were shipped I reached back and then saw all the reviews. It looked like a repeat of all the others. Charge happens then fight for a refund. Surprising I received a notice of a delivery from UPS. Not from cycleplicity, because I subscribe to UPS. But in any case, product ordered on Monday and delivered on Thursday. Wished I received an email from them than UPS but got the correct part and quick.

Ordered on Sunday got here on Wednesday with free shipping. Price was $50 bucks cheaper than any other websight for that seat. Most people that right reviews either have great service or really bad service. Sounds like these othere people should order the right size/part before they order. J p cycles has nothing on cycleplicity.

Went to website to order a windshield it kept kicking me back to home page at end of checkout tried to get it ordered 3 times it ordered 3 windshields, I immediately sent email and also called customer service dept and was told that they would cancel 2 of the three orders. Hours later got an email saying I would have to refuse delivery to force a return, delivery drivers throw your pkg and leave no signature required will not be using their service again

I ordered a set of cobra fatty crash bars and a set of highway pegs to go with them, by far the beat price any where. I ordered them on a Thursday and they were in my carport Monday. By far one of the best purchases I've ever had!

Don't know what's up with all the bad reviews. I ordered a Bikemaster battery and charger on Sunday night. I had a UPS tracking number Monday at noon and delivery on Tuesday morning. Oh, and it was the lowest price on the internet too.

Rick R. I ordered a pair of Kuryakyn Gran-throwover saddle bags on a Saturday October 11,2014 and received the bags on Wednesday October 15,2014. I save over $30.00 and I love the bags. They will fit by Victory. I plan on ordering a second set for my wife's Yamaha.