Cycleplicity

Beware of their customer service. This site has great prices, and I received my item as scheduled. However, the item did not fit just right (helmnet), and the return process has been a nightmare. It took them 5 days to respond to an RMA request (required if you don't want to pay a restocking fee for having no approved RMA). Also, even though the package is not qualified as oversized, they are still charging me a 15% oversized restocking fee! Don't chance it here just to save a few bucks, shop elsewhere.

Ordered a frame on jan 6 received in decent time... however MSO process sucks. Supposed to taked 4-6 weeks after harassing them for my documentation since mid February, mso finally arrived 16 weeks later... my state requires MSO for titles and my bike has been done for about a month waiting on that MSO... all they could say was sorry... nothing sincere, nothing to keep my business... will never order from them again

Ordered a tuner with 2 day Air on Sunday come Thursday didn't have my part called ups they sent it ground called them tried to give me the run around to not refund the money don't give them you businesses

Ordered a Mikuni carburetor which said (one left) on the website and two weeks later I had to call them because I still haven't received a confirmation of my order along with a tracking number. It seems that the only way I could get any answers was to call customer service. As it turns out still no carburetor and an approximate ship date a few months out. Had to cancel my order. Not very pleased will probably not do any business with them in the future. I prefer to pay a little more and actually get my parts at a reasonable time.

I ordered Rox risers for my Triumph Tiger. Their price was good, so I thought how hard can it be. Wrong. The website showed an image and description that was the right fit. This is not what I received. Same run around as everyone one else here, so I won't bore you with the details. My solution was to contact Rox directly. No manufacturer wants a distributer to hurt their brand reputation. I emailed Rox and they said they would send me what I needed and talk to cycleplicity. I received my parts in two days and sent them the parts I had received. I was still out what I paid cycleplicity, but Rox charged me nothing. I would still be trying to get my money back had it not been for Rox stepping in and doing the right thing.

My point here is talk to the manufacturer. If they all deny cycleplicity the ability to distribute their products, it will put them out of business and no one will have to deal with this again.

The customer service is the worst. The rep named paul took 12 days to do nothing. When i finally got ahold of someone else they told me a RMA was already sent to me 5 days ago. It took 2 hours on the phone, several call backs to get my problem straightened out. I'll never order anything from them again.The original problem was they sent me the wrong part.

I was sent the wrong item. Moving heaven and earth is easier than returning and getting a refund. And it was their mistake. After 2.5 months I got a partial refund, for their mistake!
Stay away from this place.

OMG! Worst customer service ever! I ordered a Cobra Exhaust system from them and they sent me a Cobra Sissy bar! Then it took 3 calls to customer service and 2 weeks just to get an RMA. Its been 3 weeks and I still don't have my exhaust and now 5 calls to customer service who can't tell me anything about where my exhaust system is and 15 emails. All they can do is create Tickets. Then it says someone will look into the Ticket within 24 hours. Yeah right, more like 5 days minimum! I can't even get my money back from them. They are giving me the run around from hell! DO NOT BUY FROM THIS SITE!

Needed a cam in 3 days, wasn't concerned about the price, just someone that had it in stock. Cycleplicity claimed so. WRONG! Ordered it with 2nd day air shipping never showed. Called them and they cancelled the order cause they didn't have it (BO)! Thinking that was a decent cancellation and I would have my money back in my PayPal in the claimed 24-48 hours... NOPE! 6 days later I had to call and email them about finding my money. Oh, the email that they never responded to in their claimed 24 hour period. They claim my refund will be there tomorrow. If it is not, BBB will be getting a call from me and pointed at the many unhappy customer comments. This place is BS and can make a rebuild a nightmare! They show no urgency in making things go right or they are running a shady scam. Get it together guys!

Cycleplicity: Product miss Represented
Had a battery listed for a 1985 Suzuki LT250 EF ATV. Upon receiving, I discovered that the battery they listed does not fit in the stock battery box. Before sending my complaint to them and asking for a refund, I checked with the manufacture of the battery and found that they did not even have the battery I purchased listed as recommended for my ATV. I attempted to contact cycleplicity through email, PayPal, and their customer service. I received one response from an agent stating that they will look into the matter. However, it has been a few weeks now and have not received any new responses.

Horrible horrible horrible. This company is the most incompetent place. I ordered parts with two day shipping they sent them via ground. When I called they made sure I couldn't get though to them to refund the shipping charges

Purchased 3 items for over $330.00. One of the Items had to be returned. First request for an RMA, they did not respond to. Second request they required pictures... even though I told them they were new in the package... and they said they did not receive the pictures. The third request they got the pictures, but I had to write over and over requesting the RMA. The 4th week, they said I would have my refund in my account in 1-3 days. Seven business days later, I filed with PayPal and amazingly, they finally credited my account... Over 4 weeks later. BEWARE... YOU HAVE BEEN WARNED!

Their website is set up so it doesn't appear that when your order - the order actually is completed - so you try to order again -- ultimately creating Duplicate orders charged to your card without your knowledge. It's only when you receive an email confirmation do you learn the order was processed.

When I sent an email within a few minutes to their customer service Dept, as well as a follow up phone call to them to cancel the orders they gave me the run around and their automated system sent 5 orders out and charged my card for all of them -- it's been a huge hassle REFUSING their automated shipments and they can care less and do nothing about their screwed up e-commerce site.

This place lists things for sale on their website, that they don't even have. For prices it cannot be found elsewhere. They tell you it is coming "direct from the manufacturer." Then after having you wait for a few days, they tell you it is not available. Uh, the MANUFACTURER ran out? BULL. Just collecting yo stuffs. Rude as hell, completely do not give a crap that maybe you actually NEED what THEY SOLD, and YOU NEED, and they do not even have.

AVOID!

Ordered some Cobra PT-1000P exhaust tips from them on November 9th. I still have a pending payment in my Amazon Payments account for the order. Cyleplicity has no record of an order, sends me the same email response every time I contact them, was told a customer service manager would contact me and I haven't heard a word from them, just received an email stating that they were closing my inquiry. Amazon has been great, they looked into it from their end, can see the payment, Amazon says the Cycleplicity can see the payment and that they need to cancel it for the payment to be removed from my account. I would not recommend Cycleplicity to anybody, ever!

Ordered a set of lowering studs for a soft tail and was billed immediately. Two days later I receive a refund in my paypal. Never received an email or anything from the company. Very unprofessional.

I ordered a part. The site said they had 15 in stock. Once I made the order, I got an email saying this will ship from the manufacturer and if there was a need to have it expedited to contact them. So I did, even got a feedback ticket. It sat in the processing status for 2 and 1/2 days with no response. I tried registering for an account so i could track my order. Unable to create an account or the site said my account was there. So i did, the password /login for a different I have n. Iam now waiting on my refine. I WOULD NEVER DO BUSINESS WITH THIS SITE AGAIN

I ordered a clutch kit and it was never shipped. Every time I called they said they would email the supplier and they would never give me genuine information. Their website the entire time said the item was in stock. They lie, the customer service sounds like it's over seas... I cancelled my order and now I am fighting to get a refund. STAY AWAY FROM THIS BAD COMPANY!

Worse company ever I have lost 3 weeks, got wrong parts and the run around waiting on the accounting department to reimburse the money back they might be cheaper then most but I think of all the aggravation I've been put through and I would have gladly paid the $40 more J&Pcycles and would be done with this project.

I'm so upset with cycleplicity that I can spit fire and they should not be doing business with anyone because they're incompetent. After waiting several weeks after I placed my order before thankgiving I finally received the product two weeks before christmas and it was wrong, so now I have to jump through hoops in order to ship it back and hopefully I will get the correct product before Valentine's Day next year these people have decent prices but if it takesa whole calendar month to get your product it's not worth it I rather spend a little bit more somewhere else and get it within 3-5 days so if you're contemplating ordering from cycleplicity hopefully you would have read this first and then make your decision unfortunately I had to learn the hard way but I'm trying to make it easy for you

I ordered a part that they showed to be in stock. I received an email stating the parts was not in stock and it was indefinitely out of stock and they were canceling my order.
This seems to be a pretty consistent with some of the other reviews that I have seen online about the( cycleplicity.com / autoplicity.com) websites.
THINK TWICE BEFORE ORDERING FROM EITHER OF THESE WEBSITES!
THIS MAY HAPPEN TO YOU ASWELL.

Order a simple Fuel Filter REPLACEMENT for my son 49cc pocket bike, received item in 2 day to find out that it was far from what I ordered. Spoke to a representative who told me I cannot go by the pictures listed on the site lol so she refunded me my $2.95 however I losted out on $10 in shipping NEVER AGAIN!

This is the absolute worst company in online customer service that I have dealt with. I will admit that the incorrect part that I ordered came to me quickly... next day with standard delivery. I ordered a cobra fuel management system for my Kawasaki Vaquero that was the wrong part. They were totally unsempathethic that it could have been an issue with their website and told me flat out that it was not their fault and I should be charged 15 percent restock fee of $60... even though all was wanting to do was swap the part! Michael Palacio, their return manager, then told me it was my responsibility to check with Cobra myself to make sure the part was accurate before I ordered from them again... what? I am 47 years old and have never had a company tell me it is my responsibility to check with the manufacturer before I Order a part from them. I have never had a company insist that everything was my fault. Also, in calling back a part number to verify, Andrew confirmed an 'A' in the part number as '$#*! hole.' Totally unprofessional. I will never recommend these guys or order from them again. These guys need a serious lesson from Revzilla.