Cycleplicity

STAY AWAY FROM these A$$H*LES! These people SUCK! THE WORST people I have ever purchased from! Will not send RMA# till you call and make them do it. Don't rely on E-Mails! Will not even start refund util you call and tell them they received returns. They tell you if you do everything correct on returns you will not have a 15% return/restock fee. BULLSH1T! I was forced to leave one star rating! They would not get any fraction of credit from me!

Ordered a tire on Monday. Paid two day shipping. Two days later, on Wednesday, call to see when it would arrive and was told they had emailed me saying I needed to send ID since it was shipping to a different address than my billing address. They had not. Sent an email ID verification. Was assured it would be here by Friday, which was when I was supposed to head out n an 800 mile ride with friends for my birthday. Wasn't here, Called again, was told they would call me back after speaking with the warehouse, didn't call back. So I called them and was told it would be here Monday or Tuesday of the following week and no they couldn't refund my two day shipping. Call them Tuesday of the following week and am told they are refunding my shipping and the rest of the order. I ask if there is an area to review this company and am informed that can only happen with completed transactions and this was the point that I actually lost it and became THAT customer.

UPDATE...
As of a week later, we still have not had the money refunded to us. Upon calling they haven't even turned in to bookkeeping to do so.

UPDATE...
After a week and a half, money has been returned.

Stay away from this company, they are a fraud, they say they have your item in stock for a good price and fst shipping to lure you in, then they immediatley withdraw money from your account then they send a email days later saying that your order is cancelled due to not in stock or some other story, then you wait for money to be refunded and it never happens, then you will spend weeks on the phone trying to get your money back, they are scammers, BEWARE!

Ordering a snowmobile cart, they displayed the whole cart, with a description of the cart (knobby tires, extended handel, etc.), even the package size was displayed as much larger. I called them and talked to a rude, arrogant, jerk off, to make sure that the item was, in fact, the entire cart, after ordering. He could not find the order number or the item description. When the item was delivered, it was a strap and a hook only. I called them up and they said that they would send me an email. They gave me an RMA number (unpaid) and stated in the email that there is a restocking fee of 15% and that they would not pay shipping. Considering I had already paid close to $17 shipping, for a tiny box, I told them that I will receive my entire financial payment back. They refunded me the price of the item only.

I plan on contacting the Better Business Bureau as soon as possible, because it was a misrepresentation of the actual product, including overpriced shipping. I am pretty sure that this is how they make their money - overpriced shipping and 15% restocking fees.

I also plan on contacting the States Attorney, so nobody has to go through this crap again. Fraudulent businesses like this should not exist and they will exist, if nobody does anything about it.

I wish I would have read the reviews before O ordered from them. They sent me a 3/4" instead of a 5/8 AND it has 13 teeth on it instead of 11 like I ordered :/ . They did ship it in a fast manor, but the wrong part size. I needed by this weekend so I can get my trail bike done and take it with me but now, I'll be lucky to get it done and have it ready. They can't even make things right until they receive their part first. I'm afraid to order another one because they didn't make me feel like they even knew what happened. I would stay away from these guys and take warning from all of these negative reviews. They say they have a CYCLEPLICITY FITMENT GUARENTEE, BUT THEY DONT EVEN SAY WHAT THAT MEANS. Buyers beware. I can't say how they handle returns yet because I haven't done it yet. I tried to send them a pic but they really weren't interested in their error. This photo clearly shows that the part was a 6/8 or 3/4 instead of a 5/8 like the old part on the right. If I can get another part pic up, I'll show the 13 teeth as well. Sad...

Everything went well with my order, I have no complaints, pretty happy with my purchase, thanks a lot

I placed an order for a heated vest, the website said they had 9 in stock.
3 days later I got an email saying my ordered had been cancelled because the item is out of stock. I explained that the website said they had 9 in stock. He replied that sometimes that number is wrong and I should call to place my order not order online. So I called and was told that they had 9 in stock and I placed and paid for my order over the phone as requested. A week later I got an email saying the item would be shipped from the manufacturer and would take a couple of days longer. A week passed so I called to find the status and was told the guy who handles that is at lunch and I would get a call back after lunch. I received no phone call or email that day or the next. So I called cycleplicity and was told my order would be cancelled because the manufacturer is out of stock (really? Firstgear out of stock? I think not). I am still waiting for my refund and can get no answers from Cycleplicity. It looks like I may have to dispute the charges with my credit card company.

Update: 10/17,2013
I still have not received my refund. This past Monday I called again to inquire what the heck was happening and again I was told the order can not be filled because the manufacturer is out of stock. I told the representative that I believe the true story is that they posted a price below the manufacturers bottom line and could not honor the order without taking a loss. The price that I originally paid on the heated liner was 140.37 - right now on cycleplicity web site the item is still listed with 9 in stock at a price of 174.56. I paid 90.69 for the heat troller remote that is now listed with 9 in stock at 122.18

I asked to rep to transfer me to a manger and I was transfered to a voicemail. I left a message and still have not received a return call.

Their add highlights that they have "Live In-Stock Inventory. If this is truly the case they do have the item is stock and choose not to honor their original price.
This is a very poor business practice.

I tried to order a Kuryakyn Pro-R Hypercharger Air Cleaner Kit, SKU: KUR-9322 last week, but I couldn't order it through the web site. The web site has a pop-up with a coupon code, yet every time I tried to enter the coupon code, the item in my shopping cart was deleted. I called and spoke with a rather surly person over the phone who said the code on the web site was no longer valid and gave me a different one. I did, with the same result. So I placed the order on the phone - I had to remind him to give me the discount promiced by the code.

I received an email invoice order information and it has a link to "View Order XXXXX". When I click, it asks me to register, so I try. HA! I enter First name, Last name, etc… and click "Register" and the site displays an error message "Please enter a different user name." But there is NO field to enter a user name!

So, I tried the link at the top of the page to "Check Order". That page asks for order number, billing last name and zip code. I enter the information and NOTHING happens when I click "Continue"…. NOTHING! The page simply reloads itself.

The "Remove from shopping cart" doesn't work either. I hope I get what I ordered, but I will NEVER order from them again.

Ripped me for over 400 dollars, lousy, worst company EVER! Not worth even 1 star, negative 10!

Ordered several BMX parts from them. All delivered in a timely manner with awesome pricing.