Dac-aesthetics

It was fantastic... until it wasn't. Two weeks after the treatment, the filler had bunched up into a solid blob on the side of my eye.

I sent them three texts as well as a photo. All were ignored.

After three months it was worse, so I contacted them again asking if they could advise me. I was told that three months had passed since I had my the injection and I should understand that there was nothing that they could do. I was told that I should have contacted them with in the first month. They claimed that they hadn't received any of the three texts I had sent them.

I sent a second email attaching my BT bill and proof of texts that were sent and asked for advice. I was ignored again.

In the third email which they hadn't replied to, I told them I was angry and upset that I was being ignored again and lied to about the three texts they claimed not to have received. BT bills don't lie. Not having received any of the three texts?

Amazingly they were very quick to reply to that email. I was told that I was being rude and they wouldn't tolerate being communicated with in this manner. It was apparent that their reaction/non-reaction was not taken into consideration.

Their thinking is that to openly express that you are angry and upset because you felt ignored and lied to is considered rude.

I had asked in two separate occasions for advice and a way forward and got none. I am not sure what more I could have or should have done.

In their response, they included information about what could have gone wrong and said that they were not prepared to see or correspond further with me and I should go elsewhere to get the problem sorted.

Having thought about it, fillers are meant to last at least 6 months. As this is a procedure, things can go wrong which in my case it did. Their policy of coming back to them in a one-month window seems to be questionable given the service and product they are selling. Even with consumer goods, you have more protection rights.

From the information, they provided it seems as though the issue could be relatively easily resolved yet they chose to go down the route that they did. Not very helpful, ethical, or professional in my view.

The up side is that the other eye looks good.