DanburyMint

I purchased a pair of earrings for my wife in 2017. My wife pulled the earrings out of the box today (May 6,2024). The earrings were never worn. The earrings were tarnished and two of the stones were missing. I called customer service and was not satisfied with the response. Even though it's been eight years, the earrings were never worn. I was offered a credit for a new purchase because they no longer carry that item. I don't want to purchase anything else from them. I expect Jewelry to last longer than eight years especially if it hasn't been worn.

I ordered a child's necklace from Danbury which came to about $140. I made the first payment then two weeks later they tell me I must pay up the rest of it before I can get what I ordered even though the address that I can make the purchase in three payments. They claim I owe them money which I don't and because I do not have the most uncommon name in the world there's at least three other people with my name in the city. I have no idea what they were talking about I'm wrestling with her I want a refund or pay it off and get the necklace because I was going to buy it for my granddaughter. All I know is one thing, I would never do business with this company again. To me, this is almost tantamount to a bait and switch. Until my credit card statement comes, I cannot show you the purchase that I made. I can probably two weeks when it arrives and I honestly don't know if I should wait till then or not I'll let ylsitejabber make that decision. If they wish to withhold this until my statement comes, that's fine. However please acknowledge the email that this is being sent from because I will update

This company has completely taken advantage of my 85 year old mother. Sending her jewelry a couple times a month. Don't know if she initially placed an order but this is absolute elder abuse! As of now she owes them $566 for jewelry that she says she has never received. Please look out for your elderly loved ones!

I'm sorry I made the mistake of ordering from this company again. I've had issues with payed orders going unfulfilled in the past but a family member was interested in a particular item and I said I would look into obtaining it. So I put the order through on the Danbury Mint website. The funds were drawn from my checking account within minutes but no confirmation email. I spoke with a customer service supervisor and was told that a confirmation email would be sent immediately. I still haven't heard anything. Don't waste your time with the Danbury Mint there products are junk anyway. There are many many more reputable coin sellers who are much more comfortable to do business with.

I purchased the first and last year production of the Morgan silver dollar. My price was around $260. Danbury Mint sent me the least expensive 1878 coin. I can buy these coins on eBay for less than $100. If you are not an experience coin dealer don't buy from these thieves. Jesse James was a gentleman. When he robbed you he used a gun.

Purchased coin for good price and no indication that I was signing up for recurring charges. Received a $70 charge a month later which was quickly refunded but they tried to tell me that I was clearly informed that my first purchase signed me up for a recurring collection. I went back and reviewed everything and nowhere was this mentioned nor did I give permission anywhere to charge card. Watch out! Just don't buy anything from here.

The problem that I have with this ring is that it does not look anything like the photo or video of the ring on your website. Your company should post the actual photo of the actual ring being sent to me. I am a Army Veteran who was both proud and excited to receive my ring to the point that I was going to gift one to two other Army Vets but after seeing the poor quality of the ring, I have changed my mind. Not only did you loose two additional customers, you will also loose my business as well.

The two positive things I want to say is that both the Customer Service person I talked to and their manager were both very nice and apologized for any inconvenience. I want to thank the two young ladies for being so caring and understanding. Keep up the great customer service ladies.

I ordered the heart necklace which is advertised to have diamonds across the top. I'd be fine if there were diamond chips to sparkle -- if one could see them. I used a magnifying glass and can barely make out what are supposed to be diamonds. It's mostly just shiny metal! I checked their website and it claims that there are diamonds -- so I have to say in that respect, they are misrepresenting their product.

Terrible web site, items stated to ship in 2-3 days, however you don't find out your item won't ship until after Christmas, after you purchase your item. They don't let you know it's a later shipping while your buying it. Then to make matters worse, Their customer service dept. won't answer their phone.

I just bought, for $150 a Marine Corps ring 4 $150.
This rain is not worth $50. I contacted them to let me know that I was unhappy with the product and explain why. Told them I wanted to return it they would not schedule a pickup label oh, and I am disabled. The woman on the phone said don't talk to me that way, or I can't talk to her that way. Just a word to the wise, I'll never deal with him again. If you've not yet been burned...

Received one that looked like it was carried in someone's blue jean pocket for a 100'years. Was supposed to receive a return shipping label since I have no way to print the label. Well haven't received it yet and my account was charged. With as much business as I have done with Danbury this is totally not acceptable. Was told by the customer service I would have the return label in 3-5 days that was 3 weeks ago! Not happy!

Some time ago I ordered a single silver coin from Danbury mint and promptly forgot about it, until weeks later three wildly overpriced coins arrived in the post and by 'overpriced', I mean at least four times the actual value, with an invoice stating these were an ongoing part of a collection, that my debit card would be charged. The charge did go through, Danbury customer service appears to be non-existent and I have been forced to cancel my debit card to avoid further withdrawals. Fortunately my bank has been very helpful, so these scammers will not prey on my account ever again.

When placing order the site indicated two to four week delivery. Checking order status indicates shipping data six weeks after placement. No answer when calling customer service. Says message box full.

The pictures they post are seriously misleading. I ordered earrings for my wife's b'day in early January... they finally arrived February 26 after several excuses. The posted pic made them look to be a couple of inches long. In reality they're maybe 1/2 inch... plus at over $100 they were seriously overpriced. If there are faux diamonds on them you need a magnifying glass to see them. Fool me once... there won't be a twice! Shabby company.

I ordered three Christmas gifts on 12/10/2020. It's 2/3/2021 and they have not shipped yet! When I placed the order there was a notation that said they were not guaranteed for delivery by Christmas but there was and estimated ship date of two weeks. I was aware that they might not deliver in time for Christmas.
The estimated ship date has been moved out four times. The most recent was today and it is still an estimated date. When I called customer service two weeks ago I was told it appeared they had shipped.
I will never order from them again.

Ordered ring in October 2018, kept getting your order will ship on a certain date. Every time I checked the date would jump 2-3 days. Finally after 3 months ordered cancelled and explanation was ring discontinued for the Army. I see there are rings for Air Force, Navy and Marine Corp still up on website. Don't order them they won't have them. Very disappointed in this company.

I am sooooo disappointed in my Kamala Harris portrait doll. I placed my order Jan 20 and just got it a couple of weeks ago. The doll that I received in the mail looks nothing like the one they advertised. This was my first order with Danbury Mint and will definitely be my last! I'm including pics. Sharing on multiple social media platforms as well.

Order # *******. I Ordered a necklace for my wife. They advertise the cost as $99. You end up paying $114 including taxes. And then they forgot to update my Apt number on the address. I called up the customer service for the delayed shipment and she only said Ok ok ok and nothing else. She didn't have the courtesy to say SORRY. I am not sure about the product quality. Yet to receive this. I wanted to give -5* rating but somehow can't do that

Do not bother. I thought this was a dollar store gag gift from from my spouse on valentines day. Real roses? No way. Cheap cheap cheap fake rose like things jammed in a glass jar on top of some 5 cent gauze. 130 dollars for this junk. Just no and never buy from this company. At best he should have paid 20 dollars. Total scam and RIP off. In fact he could have done better at the dollar store.

The Customer Service Representative for Danbury Mint was very rude to me. I called to complain about duplicate orders I received. I ordered the military fleece jacket with a USMC patch and my nickname on it. Danbury Mint sent me 2 of the aforementioned items. I only placed one order. I told the representative that I only ordered 1 jacket, but was sent two. He said in a very rude tone, no you ordered two. He said you must have hit a wrong button or something. I felt like he was calling me a liar. I have been a customer of Danbury Mint for circa 20 years. I don't appreciate the tone in which the representative spoke to me in and insinuating that I was not telling the truth. Ergo, I will never order from the Danbury Mint ever again! In addition, to the rude treatment I received, the fleece jackets are cheaply made and the price is outrageous! I'm done with the Danbury Mint!

I have purchased 5 rings from the danbury mint over the last 4 years and have always been completely satisfied with there merchandise, it is very high quality and their shipping process is very fast. I would recommend them to anyone.

I have only had the rings for a month and wear them a lot but that is still no reason for them to discolor my finger or chip on the sides which i noticed after a closer look.
I'm very disappointed and after my orders are complete, I will no longer purchase from this company.
High price, for basically junk.
And if I get charged years from now for a purchase I will get a lawyer and go after these people for false advertising. Cheaply made.
Don't make the mistakes I did.

The "I Love You" pendant from the Danbury Mint is very small (7/8 inch). Can you even read the words? The pictures on the mailer and on the web site do not say "enlarged" or "actual size". Very misleading.