DateMyAge

Hi Ca, Thank you for your feedback. Do be informed that a charge happens when a purchase is initiated and authorized from a cardholder's side. Indeed, membership subscription is initially offered for 19.99$. The app assures to provide premium communication platform to our members by investing utmost priority in their safety. We agree that the prices in our app are not the lowest, but they are justified by the benefits you get like 24/7 support, Anti-scam policy, constant updates, etc. Indeed, using certain services costs a fixed number of credits. Was there any particular interaction that made you feel such way? Would you mind elaborating why you came up to such conclusion? Please email us at support@datemyage.com to address any concern you have and so we could also advise you on how to make credits last.

Hi Tasha! Thank you for sharing your feedback. We are sorry that your experience in our app is not satisfactory over the fact that you have been receiving a lot of messages than usual.

While we provide a platform for meaningful connections, we cannot influence or force members on how they carry out conversations. We understand that messages such as those you’ve mentioned to be using flowery words may sound suspicious to you, but I want to put emphasis that most members will really do the best they can just to catch someone’s attention as they are here in the platform to find their potential or future partner.

However, We are absolutely respecting your judgment as you are fully entitled to your opinions, thus we are encouraging you to send us the totality of your concerns and suspicions along with the details at support@datemyage.com.

Dear Andy,

Thank you for leaving us your review. We appreciate your initiative of contacting our support to better understand the platform. We agree that the prices in our app are not the lowest, but they are justified by the benefits you get like 24/7 support, Anti-scam policy, constant updates, etc. To save up, pick bigger packages, as you pay less for a bigger number due to a lower rate per single credit. Stick to online chat. Indeed, there are few members in the platform who have qualified to be popular after thorough verification, Credits are required to communicate with members with such status. To save up, pick bigger packages, as you pay less for a bigger number due to a lower rate per single credit. Stick to online chat. For more tips, email us at support@daemyage.com.

Hi Eric, We appreciate that you let us know about how you feel about our app and the services provided by our support Team. We are sincere in addressing this issue, so it won't be repeated. Indeed the membership starts in a 60% discounted rate, And using certain services costs a fixed number of credits that you buy separately from membership. Once you run out of credits, you will have to top up to continue using the services. All of this information was provided on the purchase form and is always available in the terms and conditions that you agreed to during registration. To save up, pick bigger packages, as you pay less for a bigger number due to a lower rate per single credit then to Stick to online chat. That would surely help cut the cost.

Hello Carrie, Thank you for leaving us a feedback about your experience. We agree that the prices in our app are not the lowest, but they are justified by the benefits you get like 24/7 support, Anti-scam policy, constant updates, etc. Indeed, using certain services costs a fixed number of credits. Once they end, you should top up your profile to continue your communication. Please email us at support@datemyage.com so that we could advise you on how to make credits last. We would also like to put emphasis that we are investing in the security of the community and would like to address your concern about fake profiles thus, we encourage our members like you to immediately report such cases to us either by clicking on the "Report" button on their chat window.

Hi Anne! Thank you for the review. I am sorry that our premium rates left you with such doubts. There are few reasons why our platform is not the cheapest, and one of which is because we invest in the safety of our members thus we are partnered with a team that ensures our anti-scam policy is strictly in practice. If you suspect a member displaying any activity that falls in one of the ground of anti-scam policy, please do not hesitate to report it to us with relevant details at support@datemyage.com for urgent assistance. Once that member is proven to have committed any fraudulent activity in the platform, a refund for all credits you have spent in communicating with them will be refunded, given that such accused member is verified.