DateMyAge

Hi Erin,

Thank you for sharing your experience. I understand how upsetting this situation must be, and I appreciate the time you've taken to explain it in detail.

We also understand that receiving excessive message scan be overwhelming. Your feedback helps us in our ongoing efforts to create a positive and trustworthy environment for all our members. If you encounter any suspicious activity, please report it to us at support@datemyage.com immediately so we can investigate further.

Indeed, using certain services costs a fixed number of credits that you buy separately from membership. Once you run out of credits, you will have to top up to continue using the services. To maximize savings, select larger package as they offer reduced rate/credit.

Try an online chat instead of email unless you do not mean to send a 5000-character message every time. It costs 1 credit per message against 10 credits for 1 email and a reply comes in faster. For more info, email us in the email address mentioned above.

Dear Leonard,

We appreciate your feedback and take your concerns very seriously. At DateMyAge, we are committed to providing a trustworthy and enjoyable experience for all our members. Our goal is to connect people meaningfully, and we work diligently to ensure that interactions are genuine and respectful.

We understand your concerns regarding messaging and would like to clarify that all communication policies, including content moderation, are in place to ensure the privacy and safety of our members. As for our credit system, We deeply regret any misunderstanding about the inapp costs. Do be reminded that Our platform uses a method called Pay per Use. Pay per Use means that every operation would require a credit balance. All of this information was provided on the purchase form and is always available in the terms of use agreement that was agreed at upon your registration.

Furthermore, If there is any interaction/s or profile/s or acativity/ies that you feel suspicious about, Do report it to us along with relevant proof at support@datemyage.com.

Hi Leslie,

Thank you for taking the time to share your experience. We are deeply sorry to hear that you feel this way about the platform. Your concerns regarding pricing practices and the authenticity of profiles are extremely important, and we take these matters seriously.

We regret any confusion caused by our pricing structure, We deeply regret any misunderstanding. Please be reminded that Our platform uses a method called Pay per Use. As a result, you should refill your credit balance to continue interacting/Chatting with members once your membership credits ran out. All of this information was provided on the purchase form and is always available in the terms and conditions that you agreed to during registration.

Regarding fake profiles and difficulties with customer service, we understand how frustrating that can be. We are actively working on improving our customer support accessibility and implementing more rigorous profile verification processes to ensure members can have more authentic interactions. If you do not want to worry about the legitimacy of the members, limit your communication to Verified accounts and if you suspect one to be concerning, contact us at support@datemyage.com.

Here is a separate response regarding your card detail concerns,
We understand how important the privacy and security of your card details are, and we take these concerns very seriously. Protecting users' financial and personal information is a top priority.

Here’s how we aim to ensure the safety of your card details:

Encrypted Transactions: All payment information is encrypted using secure methods (such as SSL encryption), ensuring that your card details are protected during transactions.
Third-Party Payment Processors: In most cases, we use trusted third-party payment processors to handle credit card information, which means we don’t store your payment details directly on our platform.
Data Protection Compliance: We comply with all relevant data protection regulations (such as GDPR, PCI-DSS) to ensure that your information is handled with care and kept secure.
Privacy Policy: Our privacy policy outlines how we handle user data and protect sensitive information. We encourage users to review it for complete transparency.
If you ever feel uncertain about the privacy of your details or notice any unusual activity, we urge you to reach out to our support team immediately for assistance. Rest assured, we are committed to safeguarding your information.

Dear Jens,

Thank you for sharing your thoughts with us. We appreciate your feedback and understand your concerns.

We take reports of suspicious activity seriously and have measures in place to verify user profiles. However, we acknowledge that there can be instances of misleading interactions.

If you encounter profiles that do not seem genuine or if you have any doubts about the authenticity of a user, please report them along with relevant details to our customer support team at support@datemyage.com immediately. We investigate such cases thoroughly and take appropriate action to uphold the integrity of our community.

Dear Member,

We're sorry to hear about your experience and the inconvenience caused. Ensuring a positive community experience is paramount to us And we take your concerns seriously.

We encourage you to reach out to our support team directly at support@datemyage.com with much elaborate and relevant details so that we can investigate the issue with your account and assist you with your concerns promptly. Your satisfaction is important to us, and we are committed to resolving this matter to the best of our ability.

Thank you for bringing this to our attention, and we apologize once again for any frustration this has caused.

Dear David,

Thank you for sharing your concern. We are sorry that your experience with our app is not satisfactory as you have received many messages. It's apparently a sign that many members are attracted to you, but that doesn't necessarily mean you have to entertain them all. You have to choose the members you are interested in and we provide you that freedom. Don't doubt yourself, they might find you attractive and therefore give you genuine compliments.
And in fact, communicating on the platform requires a certain amount of payment, which you can use as an investment to start conversations with members and ultimately build a relationship with them. Using certain services costs a fixed number of credits. If you run out of these, the site will ask you to top up your profile in order to continue chatting. And one of the reasons why it may seem expensive is that we invest in some aspects, especially working with teams that ensure the safety of members. We have anti-fraud policies in place to protect members from fraudulent activity. So if you encounter a suspicious interaction or profile, please do not hesitate to report it to us at support@datemyage.com as soon as possible.

Dear Dan,

Thank you for sharing your feedback. We're sorry to hear about your experience. At Dating.com, we strive to provide a platform that fosters genuine connections among our diverse user base. Your concerns are important to us, and we take them seriously.

Regarding the profiles you encountered, we aim to maintain a diverse community of individuals from various backgrounds. We understand your frustration with receiving repetitive messages and vague answers.

We take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at support@datemyage.com to address this promptly.

Hi Stevvie! We are sorry that your experience in our app is not satisfactory over the fact that you've been receiving a lot of messages. It is apparently a sign that a lot of members are attracted to you but that does not necessarily mean that you have to entertain them all. You have to choose members you are interested in and we provide you such freedom.
Kindly be reminded that we have anti-scam policy implemented in the platform to make sure that we can have a secure community. However, despite our best efforts, there is no such thing as a perfect community. This is precisely why we like to thank fellow members (such as yourself) for bringing unusual activity to our attention, rare as it may be. This is so we can work together to maintain and constantly improve the premium experience our users expect and deserve. Such report will now be acted in accordance to our Anti-scam Policy thus to further proceed, Please send us the following details:

• The Member ID of the user you're reporting
• The section number from the anti-scam policy that this member breached
• Date of when the breach happened
• If the breach happened on the site: specify which service you were using
• If the breach happened offsite: provide supportive material where the information can be located (ex: Social media Link, photos, etc)

If the suspected member is proven to have committed wrongdoings against the Anti-scam policy, you will surely be refunded with all the credits incurred in communicating with him, given that he has a confirmed account (with blue badge). We are looking forward to your report at support@datemyage.com.