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Dating.com

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Spain
1 review
0 helpful votes
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Complaint ignoref
September 2, 2023

Still no response as to why dating.com took money from my elderly mother but didn't provide a service

Date of experience: September 2, 2023
Alexander S. Dating.com Rep
over a year old

Hello! We are terribly sorry that you have faced such an inconvenience. If you are receiving charges from us exactly every month, it could be that you have an active monthly membership with us. Please email us at support@dating.com so that we could look into your profile and provide assistance urgently.

India
1 review
6 helpful votes
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Dating review
July 4, 2022

5 stars to this online dating platform because of its legit services and real profiles. I met with my girlfriend several times.

Date of experience: July 4, 2022
Ireland
1 review
24 helpful votes
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SCAM/FAKE
March 16, 2018

WARNING: PLEASE DO NOT USE THIS APP, its a total scam, theyve made up fake profiles to chat you up in order for you to spend your money, DO NOT EVEN TRY IT. Is there a way this app can be reported?

Date of experience: March 14, 2018
Maria M. Dating.com Rep
over a year old

Hello Nelly! We are very sorry to see that you are not satisfied with our service. Our site has an anti-scam policy that protects our members, our support team checks every complaint.
If you think that one or another member is not genuine feel free to email support@dating.com and the profile will be checked.

Finland
1 review
16 helpful votes
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SCAM
June 29, 2019

STAY AWAY FROM THIS SITE! AND IF DONT, DO_NOT_ GIVE THEM YOUR CARD NUMBER OR PAYPALL! Omg, where to begin - When I signed up, even before I put a picture on, instantly my inbox was just popping with new messages. From AMAZINGLY handsome men. And all of them were (surprise surprise!) either doctors, lawyers or models. (Also 'doctors and lawyers' looked like a models.) ALL of them: Non smokers, no drinking, no divorced, no kids. Like, WHO IS THAT STUPID?! FOR REAL? I was lucky, I didn't spend any penny there and started to read reviews. But you know what; I'm really lonely and wanna find love; I can imagine, if the scam hasn't been that obvious - eventhough I'm kinda poor student, I would pay for love and spend my last money on it. Luckily I didn't, but I know there are people who have not much money and makes that mistake. I wanna BURN your site down, you piece of $#*! -pathetic frauds. You're playing with real, lonely hearts here. Hope you, who are responsible of this $#*!, roll with your scam money for a couple years and burn in hell for eternity. You should go to jail. You're just pathetic, pathetic thief. Nothing more, I just wanna spit on you. I'm gonna make sure, everybody knows and spread the word about this.

Date of experience: June 26, 2019
Daria S. Dating.com Rep
over a year old

Dear Nora,
We would like to address your concerns about the members so please contact us at support@dating.com. Please note that we fight hard against fake profiles and scammers and want to make our website a safe and enjoyable place. Additionally, please provide us with your ID number or email registered.
Best regards,
Daria.

Philippines
1 review
0 helpful votes
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Very expensive
April 1, 2022

This site is very costly, you need to buy a lot of credits to be able to chat. I sent an email to your customersupport to cancel my membership.

Date of experience: March 2, 2022
Alexander S. Dating.com Rep
over a year old

Hello Ana. Yes, it may seem expensive, however, there are a lot of ways to use the services cheaper! Please contact us, so we would be glad to give you this information.

North Macedonia
1 review
22 helpful votes
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It was the first time in my life to get online on a dating network, and although it I am quite experienced in using the Internet and Internet security, I didn't check the site properly and the interface seems quite sophisticates, somehow implies correctness. I registered to find out that in order to be able to send or read messages or emails you have to pay credits which cost 80 cents for 20 credits, and 1 minute life chat is 1 credit, one offline email is also 1 credit! This was the first shock, just unreasonably expensive! Fine I said, I pay it and there is something which you get later, it is impossible that you have to pay this much. Then I got a contact by a very attractive gentleman with great photos, but, as I am a linguist by profession, the langue he used didn't quite match his profile. I spoke to him in his language, serbian, which is not my mother tongue, but I perfectly understand and speak, then i asked him if he had ever visited my country and city, he said no but if he had a reason he would. Then i gave my skype and mail and asked him to contact me if he ever decides to come, I'll take him in a restaurant which is truly nice (related to the previous conversion). The profile is FILIP Belgrade. And all of a sudden the conversant became upset and said, o you can find mine number in a public directory, to which I commented the it is impossible that a gentleman who is a plastic surgeon reacts in this uneducated way! I sent him a message that he must be fake, after which he disappears. Another person is Predrag from Podgorica, to whom I did the same, in his language, saying if you really are this person on this site full of fakes please give me your skype or whatever contact and his reply was: "why don't you say it simple, you don't have money" to which I replied, I have but I won't give it to you. Otherwise, the fist 2-3 messages you get for free, so you can text in the beginning and they get you hooked. SCAMMERS!

Date of experience: September 23, 2017
Maria M. Dating.com Rep
over a year old

Dear Mary, thank you for your comment. We are so sorry to hear about your unsuccessful experience. Wу would like to check the member you've been chatting with and verify that he is genuine. It is important for our platform to stay safe and secure. Please indicate your real Member ID number so we could find the member mentioned by you. Your assistance in this matter is highly appreciated.

Poland
1 review
6 helpful votes
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Complete scam
March 1, 2021

I should have read all the negative opinions before signing up, as as they all turned out to be true! I suggest that anyone that reads this opinion and that is tempted to sign up, learn from someone who already tested it - you will save yourself a LOT of money and frustration! The site is a COMPLETE SCAM: interestingly, the majority of men are doctors (mostly plastic surgeons!), lawyers or architects. This I could even believe, but then the profiles just started falling apart. I found one man especially interesting (wish I had listened to my initial gut feeling - "too good to be true") - we had a 9hr time difference (California and Europe) and the guy would write in the middle of the night, and when asked about this - tried to convince me that he had a "night project" and that's why he was not sleeping (BTW, he was the owner of the company and apparently had offices across the world, and yet had to do the night shifts - yeah, right!). After a while I started to "worry" that the poor guy wasn't sleeping at all! Then he "got Covid" and said he was in-and-out of hospital, that's why he would be offline for extended periods of time - as far as I know, when you have Covid, you need to stay in isolation and not change your whereabouts each day. And when I asked about direct communication, he came up with half-a-dozen excuses why it was not possible. And I confirm that their accounts are handled by 2-3 different people. One day he would quote poetry, the next would write as if English was not even his native language (he is supposed to be American).
I also went to the trouble to read "positive" reviews about this site and guess what: at least a few of them were identical, although supposedly written by different "satisfied" customers.
By the way, chances are that if anyone has a free membership sponsored by this site (please note the small print under the profiles), they are most likely hired by the website to con people feeling lonely and vulnerable, and extort money by encouraging you to buy additional credits - in order to read their "love letters". Isn't that considered as fraud and illegal?
STAY AWAY!

Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 30, 2021
Alexander S. Dating.com Rep
over a year old

Dear Malgorzata,

Thank you for your feedback.

Let me mention we never honor any misuse of the platform and if we come across such a case we take severe action against such a member.

Our moderation and verification teams are always on it.

People do need some time before get closer and disclose any kind of personal information. Don't be in a hurry.

However, if you have any questions about any member, please let me know.

New York
1 review
1 helpful vote
Follow Dee L.
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I'm trying to help everyone trying to make a decision on whether or not to sign up for this site. Please hear me out: DO NOT DO IT.

I have been on other dating websites, including match.com & okcupid. They are by far better and cheaper. WHAT IS THE PROBLEM WITH THIS SITE?

1.) site is VERY EXPENSIVE. They use the concept of credits and you have to buy those credits. Once you read first email from the person you're talking to, subsequent emails cost $15.99 EACH. Imagine that ripoff? Imagine paying to communicate and paying per message. This is a money making scheme, they aren't here to help people meet each other. They also use concept of sending each other "gifts". These gifts are ridiculously expensive and can cost over $50 (ridiculous).

2.) THE GUYS SEEM FAKE. Profiles are obviously of MODELS. I was bombarded with many emails as soon as I signed up. I mean many. From profiles of very good looking guys, very obvious to the eye that these are fake. Their messages seemed fake also. They keep on trying to send you a picture or video. Why you may ask. Because to open it you need to pay $15.99. This is why I'm convinced the fake profiles are made by the site itself, otherwise what is the motivation for the "guys" needing the money if it's not going to them.

3.) I COULD NOT LOG IN BACK. I'm sure what my log in details were, but system could not allow me to log in. I tried to reset password, nothing happened, no email to my inbox. I finally emailed them to cancel it, not sure if they will. Also told my bank not to pay anything after I send them the email.

GO TO OTHER DATING SITES. Match.com, okcupid.com and others.

Date of experience: July 5, 2020
Alexander S. Dating.com Rep
over a year old

Hi Dee,

Thank you for the review.
Let me address your concerns:

1) Our prices may seem a bit high, check what you get for it: anti-scam protection, constant updates with new exciting features. You can look at it from this side: you are paying for a great experience and emotions and we are doing our best to provide that experience to you. A good experience is a great investment of money:)
2) We fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues with to support@dating.com and we’ll personally check the profiles again for you.
3) I can see that your profile is Active so you should be able to log in without any issues. I would recommend you to try resetting your password first by clicking on the Forgot Password button. If nothing helps, then please contact our customer success team, describe what exactly happens when you try to log in and they will look into this matter for you: support@dating.com
I can see that you have requested to cancel your monthly membership, my colleague has done that for you and sent you an email of confirmation on the 6th of July, please check it.
So consider giving our site a chance, I'm sure you will be able to have a lot of fun if you try.

Bangladesh
1 review
1 helpful vote
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Amazing Site
September 5, 2019

I can't bealive this site is work amazing before i'm using there service. But now i'm big fan of this site.

Date of experience: August 31, 2019
Oregon
1 review
1 helpful vote
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Waste of time and money.Its just chatting for credits with letters and pictures of beautiful woman. The digital profiles of the women are beautiful but all they are is a texting chatbox. Expect no number or email exchange. The credit system is expensive trash scam especially the virtual video chat is waste of time and money especially if no exchange of number or email. Exchanging phone numbers or email should NOT BE DIFFICULT BUT IT IS. All the Darling My Love Miss You talk is Fake News. If You truly want someone You Will Exchange numbers. Spent alot of Money on empty conversations with many different beautiful woman. They all say the same thing in their own little different ways. But No Real Number exchange which is IMPORTANT TO ATTAIN. THIS DATING APP IS TRASH IT REMINDS ME OF A CALL CENTER WITH WOMEN WORKING FOR MONEY. Its DISGUSTING DISSAPOINTING AND A VERY DANGEROUS GAME THEY PLAYING WITH PEOPLE LIFE IF YOU ASK ME! DATING.COM IS A MONEY SCHEME SCAM! #FAKE LOVE NO LOVE DATING APP. YOU ARE LITERALLY SPENDING MONEY TO TALK ABOUT NOTHING!

Date of experience: September 14, 2023
Alexander S. Dating.com Rep
over a year old

Dear Isaia

Thank you for your feedback. We are sorry to hear about your dissatisfaction.

Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.

Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile).

If you find such profile please send us link at support@dating.com.

Overview

Dating.com has a rating of 2.1 stars from 1,164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dating.com most frequently mention fake profiles, customer service and credit card. Dating.com ranks 642nd among Dating sites.

service
293
value
293
shipping
7
returns
7
quality
288
This company responds to reviews on average within 3 days
+438