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Daz3D has a rating of 3.1 stars from 1,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Daz3D most frequently mention good experience, customer service, and high quality. Daz3D ranks 2nd among Graphic Design sites.
Last three orders I tried to purchase, received message that "An error occurred while processing this transaction". I have tried multiple times to no avail. Submitted a ticket and was essentially dismissed saying that I used an invalid coupon (didn't seem like it, your system applied it.)No further reply to my additional comments. I've missed three sale items that I was eager to purchase because of this. When I "purchased" a freebie. The "purchase went through no problem. My credit card on file is still active and in order. Please find out what the problem is and tell me what I can do to fix it. Or please take care of the problem at your end. I am very disappointed at missing these sale items. Looking forward to your response!
Date of experience: March 30, 2022
I had applied a coupon discount to this order, and clicked too quickly through checkout to notice that the system had removed my coupon when I went to check out. So instead of just under $40, I ended up paying almost $80, which was not in my budget. That's not entirely DAZ's fault. I didn't pay enough attention, but randomly removing coupons hurts.
Date of experience: January 8, 2022
The artists that make the content are great, unfortunately they as well as the consumers are completely let down by a complete lack of customer service. The help desk might respond within a couple of months and thats if your lucky. However the response is usually non relevant resulting in another huge waiting period for another follow up response. I cant understand how a company can be run in such a pathetic way and not go out of business.
Tip for consumers:
Don't expect help cause apparently that's not their business model.
Products used:
None, I got a refund after 2 months and swear I'll never use Daz3D again
Date of experience: April 14, 2021
The 3D printing license deal is a fiasco. I've been a customer since DAZ was part of Zygote. The only way I can get redeem the "Free 3D printing licenses" is to open the product page for every single item I own and click the "License" button?!? That's ludicrous. On top of that, it's not working properly. It keeps giving 500 errors when the button is clicked. Customers should automatically have their product libraries tagged so all their purchases before 12 July have the printing license.
Date of experience: July 30, 2022
You've given us free 3d print licenses on some items already purchased. Great, this opens up some ideas. But then you make me go through every single item I've purchased and manually add each license to the basket as I only have limited time to pick up these licenses and it's not enough time to know if I want to actually use the item in 3d print. A complete time waste when I could be doing something more productive.
Date of experience: August 10, 2022
The Prices have gone up too high.
I recently purchased a new Mac computer and wanted to start fresh by downloading Daz Software and nothing works. Had to delete it because it was also taking too much hard drive space. Your software needs upgrading.
Date of experience: October 31, 2022
The prices have gone so high, it's no longer fun to create.
Makes you not want to buy anything.
They keep adding old items to the bundles so you end up buying duplicates. If people could rate all of the items at Daz, it would reveal the truth about compatibility and quality of the purchases.
Because the prices were low in today's sale.
They were in my wish list and price seem fare and not overpriced.
Date of experience: March 3, 2022
Constantly have had billing issues or price changes mid purchase, missing content from my account. And coupons are gone for this month that i never got to use even though i paid for the membership lasting thru this month
Came to use my monthly coupons that i paid membership fees for but they were not available
Date of experience: May 22, 2022
The cart popup requires an additional click when reorganizing the cart adding new items (Daz discounts often require a lot of reorganizing), pages load from the bottom, Daz deals plugin doesn't work anymore, filtering options have diminished. This makes shopping an almost painful process when looking for sale items that are on my wish list.
Date of experience: December 20, 2021
Website is broken since last update, the cart popup requires an additional click when reorganizing the cart adding new items (Daz discounts often require a lot of reorganizing), pages load from the bottom, Daz deals plugin doesn't work anymore. This makes shopping an almost painful process when looking for sale items that are on my wish list.
Gift card sale
Gift card sale + required new release for discount
Date of experience: December 20, 2021
Please re-evaluate how PA+ coupons are used. Over 50% of the time, I can't use them for one reason or another. For example, I tried to use the prime coupon on this order, and I got an error message stating it was invalid.
Date of experience: July 10, 2022
I can never use my coupons half the time... so I really don't save a lot
Date of experience: May 1, 2022
I placed an order and expected to have the items added to my account. Instead, the order says, "processing" and I've never received the items. The charge is on my credit card, and I haven't received the items. I opened a ticket and "Gunnar" says they can't do anything. I asked them to cancel the order and refund it. Here's what he said: "Unfortunately that is not possible for me to do. There is no option for me to cancel an order on my end of the transaction. You must notify me of any updates that are made on your end."
This is totally not consistent with their own help pages on the subject that say, "Step 2: Submit a Sales Support Ticket and include the following: purchase order number, the name of the product(s) that you wish to have refunded..."
Truly, your online shop is broken if you can't refund an order.
Now, I have to dispute this with my Credit Card company
Date of experience: February 12, 2021
Overall, the site and store are working well but still need improvement. For example, the TAGs in the blue line (top of the site) should also be visible when you are on a product page. Furthermore, the latest updates have worsened the visibility of the products in the list while instead the product covers should be larger to give greater visibility.!
Finally, in the "items" section there are no tags like "hair or clothes" which makes searching even more cumbersome.
In any case, the DAZ site remains one of the most complete and updated stores but I hope it will improve further soon!
Because I want to expand my library to improve my work!
I have chosen some DAZ Originals products because they are of excellent quality and workmanship!
Date of experience: December 19, 2021
Great shop with lots of interesting products that are affordable and usually quite nice. However, it would be really useful with the following information on each model: #polygons #triangles #vertices #draw calls
In addition, I would like 3d models to come with one or more low poly versions. I use most of the models I buy for games and would really appreciate any of these suggestions to be implemented in the shop. Overall, you are doing well, and I have been met with great service the few times I have been in contact with support/CS. I would give 4.5 stars, and easily up that to 5 if the requested information was added and/or low poly versions added. Thanks!
It was free... and I am a hoarder of assets. I usually drop by the shop quite frequently to see if there is anything new of interest or some good deals to be made. Kudos for all the free stuff! I have spent a small fortune buying Daz content, so it's nice to pick up freebies from time to time.
Date of experience: October 1, 2022
Your search engine could use some updating. I typed in something like New Cart and 20 or so packages came up. Not one of them was a New package. I've noticed in the past, depending on what I am looking for, the search engine isn't always very accurate or helpful.
I use DAZ to illustrate books.
They are applicable to what I am illustrating.
Date of experience: January 14, 2022
DAZ makes my life a lot easier. Your staff is always polite and helpful. The orders are usually easy to process. My only complaint so far is it would be helpful to be able to send messages to the artists in order to make package suggestions... for instance, I would love to be able to suggest am English (shaggy) Sheep Dog package etc.
I've been with DAZ for about 10 years. Who else would I choose?
The hairstyle is perfect for one of my characters and it was finally on sale!
Date of experience: December 18, 2021
While I appreciate that the 3D Licenses are being offered for free for a limited time, adding them item by item is ridiculous. I just spend the better part of an hour doing 1 page from my product list. I have 220 pages of products.
The fact that they were free and DAZ has offered no real indication that the rumors of applying the licenses automatically are anything more than a rumor.
Date of experience: August 14, 2022
I have been with Daz for over 15 years. Looking at everything takes a long time and is hard to chose. Checkout is quick and easy. Can be addictive too. The sales can be quite a wonderful way to get items you missed. Amazing artists and their products.
It is the Christmas Sale and checked to see what was being offered.
Needed more gentlemen in my runtime.
Date of experience: December 25, 2021
I have been with DAZ 3D for 5 years now. They always carry beautiful and unique renders that are perfect for visual storytelling in any genre. Their customer service has always been attentive to me and answers, if not resolves, any questions that I have within 24 hours. Thank you! Keep working as hard as you do in releasing new content and I will continue to come back for more!
Discounts! Discounts! Discounts! :)
Date of experience: April 25, 2022
I wish there was an easier way to import external assets into the Daz3d Smart Content library. Also, it is annoying that Daz3d does not utilize all cores of a 64-core processor and that some intense operations, like loading an asset into the scene is just a single thread running on a single core.
I need various types of clothing. Due to continuous development of my work I will continually need new clothing.
I purchased the tutorial on how to import 3rd party assets into the Daz3d Smart Content library, because Daz Studio does not feature a simple way to do so.
Date of experience: April 12, 2022
The Technical Support has no telephone number and may take the whole week or two just to respond; if they choose to at all. It has been my experience that they don't care about their customers. You have to be proactive in learning the software because you are alone and they could care less. They are not part of the Better Business Bureau. Research and read before you jump into this one. Good companies cave about their customers. I believe that if you put the cart before the horse, then, you have to deal with it. Yes. Like Me.
Date of experience: September 10, 2014
I am not a fan of I=Ray because the renders take to long. The GPU needed is WAY out of my budget. If you could give us the option to buy the 3D lite version, people would probably buy more products. This is just a hobby for me. I don't make money from it.
Price and not I-Ray.
Date of experience: August 11, 2022
Hard to know why coupon codes do or don't apply. Promotional emails talk about different discounts (like the one four days ago for gift cards) but there's no indication gift cards are discounted on the website, and no info when clicking the "more info" link in the email. Freebies are very hard to find.
Christmas props!
Jump starting an overdue illustration.
Date of experience: December 24, 2021
Reliable, Easy to use, accessible, easy compatible between different 3D software platforms, affordable pricing and high quality products in the store. Daz3D is an amazing 3D software for scene building and character creation. I love it.
I want to support the platform!
Date of experience: November 22, 2022
I was adding discounted items in my cart. I know you have flash sales and the like. I know such sales are meant to 'make us move and buy'. But less than 15 minutes later, and JUST as I was going to check out, more than half of the items moved back up in price. You could at least initiate a countdown or something like you sometimes do with Flash sales. This is sincerely just crass. I feel like I was played with. Very poor business practice. And I am spending a LOT in the Daz Store. This really makes me resent you as a business, even if I continue to be a loyal customer. It is not frustrating, it is infuriating.
Memorial Day Sale.
Date of experience: May 30, 2022
Some things that could be helpful in navigating the store like a hide DAZ+ items and a better way to find and filter artists in the left panel. Very difficult to use since it is sorted by # of products rather than alphabetical by name of artist.
Still my favorite place to shop especially with the March madness specials.
Deep discount on a wishlisted item.
Date of experience: March 3, 2022
The years that I've spent buying from this site:)
Looking, shopping, and buying items that are on sale are a must in my book. I've found some things that have been like spiritual eye candy and must haves. Been with Daz3d's market since 2011. Best way to make new art
It's my normal come to spot
Always wanted a recliner to style up with
Date of experience: February 21, 2022
It si a good experience, with this software you can represent all the worlds of our imagination.
Reliable and quick purchase, without problems. Generous free offer of the program and numerous quality assets.
Excellent management of forums and contests that keep the community alive, creating a fun and stimulating sharing space. Overall excellent.
Date of experience: October 31, 2022
Date of experience: March 28, 2022
My overall experience with DAZ is absolutely satisfying, very good, fast, accurate. :)
I like to keep me updated on news
Beautiful, useful and free
Date of experience: December 19, 2021
As a leader in 3D technology since 2000, Daz 3D empowers 3D artists and designers with a free, comprehensive software suite and a massive 3D marketplace with over 5 million inter-compatible assets for Daz Studio and other 3D applications. We offer hobbyists and professionals the tools they need to create high-quality 3D renders and animations featuring customizable content that can be exported anywhere.
Daz 3D believes in an artist-friendly approach, paying over $100 million to our global network of contributing artists. Our users create more than 20 million images and animations annually using Daz 3D’s premium selection of products. With over 4 million downloads, Daz continues to drive efforts at the forefront of digital creativity and expression.
I don't want to dismiss or disagree with your concerns, but I do want to let you know where things have improved since you originally reported it:
- Customer Service phone number. We found that this was not easy for customers to find. So we have added it under the "help->contact us" from the main nav of the site. To be fair, this number will ring to people who will open a support ticket for you and your request will then be handled through email. As this is free software, and we have literally hundreds of thousands of new users per year, doing live support on the phone is not an option. I am also happy to inform you that 97% of all support tickets are now resolved in the first 24 hours, with 99% in the first 48 hours. Not bad for free software :) (Also as a note: we are definitely, and have been for years a member of the BBB. We have an excellent reputation with them, and take all complaints that come through them very seriously.)
- You are correct that there could have been much better material available for people to learn the software. But again, I am happy to report that there have been massive advancements in this area. If you take a look at our Youtube channel: https://www.youtube.com/user/WWWDAZ3DCOM/videos you will see that there has been a flood of detailed tutorial videos posted over the last year.
Thank you for your comments. Give us another, look, I think you'll like what you find.