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DebSpecs has a rating of 4.5 stars from 41 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DebSpecs most frequently mention customer service. DebSpecs ranks 23rd among Eyeglasses sites.
I had an issue with my charge not being excepted by the website. Deb specs customer service immediately took my order over the phone and followed up to make sure I was not incorrectly overcharged. The customer service rep was extremely polite, professional, and had a wonderful positive attitude that is so sadly lacking in today's society. I cannot recommend ordering from Deb specs highly enough!
I ordered some bifocal readers, dual strength. Tried to cancel as I found my old glasses. Told enroute, but could return after receiving it. They arrived (see below re: quality). Called CS at number on web site, left message. No return call or email, Now, "mail box is full" is the only response I get. The arms are too short, but mainly, the left eye is stronger than the right. I did not order that! Very poor company - stay away!
I ordered some bifocal readers, dual strength. Tried to cancel as I found my old glasses. Told enroute, but could return after receiving it. They arrived (see below re: quality). Called CS at number on web site, left message. No return call or email, Now, "mail box is full" is the only response I get. The arms are too short, but mainly, the left eye is stronger than the right. I did not order that! Very poor company - stay away!
Products used:
Glasses
I had an issue with my charge not being excepted by the website. Deb specs customer service immediately took my order over the phone and followed up to make sure I was not incorrectly overcharged. The customer service rep was extremely polite, professional, and had a wonderful positive attitude that is so sadly lacking in today's society. I cannot recommend ordering from Deb specs highly enough!
Products used:
Reader sunglasses
I have been dealing with DebSpecs for over 7 years and I have always had the best service. DebSpecs provides good quality products at a low price & their customer service is impeccable. Highly recommend.
I ordered readers in July as I have a big head. So readers ALWAYS hurt and left indents. When they arrived, it was great! Immediate comfort and they're solid and good quality. So I ordered another pair in a different style. Well worth the investment and I take care of them more than my $5 ones. Thanks
James
Maple Ridge, BC
Canada
I am 6'7 and have a size 8 1/2 head. I have never been able to find glasses to fit me. This process was so easy. I actually found glasses that fit me perfectly. No more looking like a clown with small glasses on a giant head. Thank you Deb Specs. Received two perfectly fitting glasses, shipped within a week for less than $75!
Consistently over the years, knowledgeable about all products and shipping and billing. They're quick, courteous, efficient and solve problems easily, good variety of products to choose from as well!
This makes it so easy to shop with Debbie Burke's Optical. That's a 5* company!
Recommend highly.
My whole family buys their readers too now and we love them.
I bought 5 pair of reading glasses! There are so many cool styles that it is hard to just pick one. I'm going to give them out as gifts. My husband kept stealing mine so I got him a pair he loves as well. Prices can not be beat! Great customer service.
I have been getting my reading glasses from DebSpecs for over 20+ years and I can't imagine shopping anywhere else! Their quality product selection, friendly staff and quick delivery make this business A+ in my book.
I've been a customer with DebSpecs for well over 15 years. I've had to ask their Customer Service to reroute my orders a number of times. Often we decide to go to our vacation home at the last minute. Every single time I write and/or call, they respond the next day, sometimes the same day. I've also called to ask about items I really like, that may have been discontinued. Their Customer Service stay on the phone with you, searching for the items or finding ones that will work.
Honestly, in today's world of annoying automated messages, I've never had a robot handle my requests.
I just wish all companies would treat customers as well as DebSpecs!
Tip for consumers:
They ALWAYS respond the next day or sooner for questions or unresolved issues. If you call, they actually have humans who will work hard to help you.
Products used:
DebSpecs merchandise
Farrell was amazingly nice and helpful in customer service. And DebSpecs is the ONLY site I found that offers two power readers so that I can see my computer screen and still look down and read my spreadsheet. Most are three power (progressive) and I tried that with no success. These "bifocal" readers really do the job for me.
Plus they are great looking, high quality glasses for a great price. Win Win all the way.
Thanks DebSpecs.com
I'm so happy I found DebSpecs! They have stylish bifocals and so affordable! I had such a hard time finding bifocals with a full frame. Since cataract surgery I only need readers but I don't like half size glasses sitting at the end of my nose. I can now watch TV and read at the same time while leaving my glasses on! I have at least 4 different styles and a pair of sunglasses from DebSpecs and I'll definitely be buying more. They are so affordable with really fast shipping. You can't go wrong!
Tip for consumers:
Look for a discount promo code
Products used:
Bifocal glasses and sunglasses
This company is run by absolutely wonderful people! I can't say enough positive things about the customer service and super fast shipping! But besides that, all the eyeglasses I've purchased from Debby Burk have been super cute, fun and edgy! They have a huge selection of different styles which always brings me back for more! The quality and prices are also really great. I won't buy my reading glasses anywhere else!
My wife has one "good" eye left and her vision continues to slowly degrade due to non-age-related macular degeneration. Once she got past using the +6.00 cheapies, we couldn't find stronger lenses until we found these at Deb's Specs. As these are custom ground to order and coated (as an option), they are far and away the best readers we have bought, specifically, the greatest precision and most durable lens. When one's eyesight is so poor that you require this level of magnification, you do not need any of the artifacts added back into your vision that are inevitable with plastic lenses -- imprecise surfaces and scratching for starters. We winced at the price the first time but never once since. The first pair was still in great condition when we lost them, so we replaced those and bought a spare pair. They are worth every penny!
Tip for consumers:
Search multiple ways/ multiple terms as the site search doesn't seemed to be indexed adequately.
Products used:
+8.00 magnifying readers
I had to take the time out to write a review on my experience with debSpecs. This company is amazing, they provide superb customer service even when the customer is at fault. I ordered a pair of orange sunglasses and they arrived quickly. I thot they were yellow so I wanted to return them and I faulted them for sending the wrong glasses. They quickly refunded me and even payed for shipping when they didn't have to. I appreciate the kind gesture and will not hesitate in ordering from them again. Sorry for my error
Tip for consumers:
Honest company
Products used:
Glasses
I have been purchasing from debspecs for several years. I have nothing but great things to say. I want to start off by applauding the customer service since their number one priority is customer satisfaction. They are quick, reliable, cheap, and always post new glasses on their website. I have been and will remain a customer of debspecs for life.
I believe I was Debspecs first international online customer twenty something years ago and I still buying and getting the most marvelous specs delivered to the edge of Africa! Absolutely brilliant company!
Website did not process my order when I tried to order with credit card. Contacted support and they said to try again. Ordered with Paypal and was told I would receive my shipment Monday. Instead, I got a note stating there was a delivery confirmation and no one was present. Debspecs was not helpful at all, promising me multiple times I would have my item before I had to go out of town. I never received the item and they were unwilling or unable to contact their shipping vendor to sort out the situation. Perhaps they should choose a different shipping vendor which does not have a notorious reputation for failure.
I have eye problems and I have to go out of town and work remotely using a small laptop screen. I am now back to square one trying to find another pair of glasses because I never received my item. BUYER BEWARE. BAD SERVICE.
Too slow to ship. After 5 days where order was in the "processing" stage, I called and was told they would be shipping tomorrow. After 2 day, I called and cancelled the order.
Sorry guys, if you want to compete in the online shopping world, you need to get a better handle on fulfilling orders in a timely mannor.
Also, no apologies when I called. I guess they don't care for my business.
I would not recommend this site.
I've ordered reading glasses from DebSpecs for at least 7 years. I am always so impressed by the quality of the frames and lenses, and the service. I'm going to begin to order prescription glasses from them too!
Products used:
Eye glasses
Prices & Selection are beyond compare & I can't say enough about the Customer Service. I was even contacted on Christmas Eve (in the afternoon) about an option on my order! They care about what they do & it shows in every interaction & product they provide. I'm a Customer for life!
Ive ordered three different times now bc I like the unique styles, especially multifocals which arnt easy to find at a reasonable price. Unusual to find a web company that has such a high degree of service with quick helpful responses.
I wish my company was this good! Costumer service above and beyond making sure I had glasses in time! Over delivered and followed up! And just as important the quality of glasses is awesome! Much better than anticipated. Bought the Blackjack dimmable bifocals and they are perfect! Buy these and you wont be disappointed.
Not only is This flattering frame well made and sturdy, it has the additional benefit of being a "Dimmer Lens" which converts to nice dark Sun Glasses when in outdoors, it has a nice prescription bifocal with the clear non prescription upper. For me this is a triple bonus since we live in the desert. Very happy with this produc
I had been looking for bifocal polarized sunglass readers and found them here. Just what I wanted but when I received them, unfortunately they had a couple of scratches on them. I contacted the company and they immediately sent me a replacement pair of which were in perfect condition... Received both pair in less that a week of placing order. Will definitely order from this company again! Thanks!
I placed an order a week ago and was told I'd get an email confimation and would receive the glasses in two business days. After waiting seven days, I called to discover they mailed them to the wrong zip code. Their comments on customer satisfaction is hog wash. They were rude, continually interrupted me mid-sentence. They charged me shipping on a free shipment order. They tried to blame the post office for their mistake of the wrong zip code. Finally, the owner rudely interrupted the phone call, impolitely told me off and cancelled the order and hung up on me. Now, I ask is that customer satisfaction quaranteed or what?
For 30 years, we have maintained a high standard of customer service. However, this does not mean that we have to tolerate our staff getting cursed at. I said goodbye before I put the receiver down, and immediately refunded your money. The mailing address you provided on your online order was transferred automatically to the shipping label. Regardless of the reason for the erroneous zip code, as always, we wanted to resolved the situation and mail another package asap. In almost all situations, we understand when customers are upset, whether reasonably or even unreasonably. After all, we are customers when we're not working. However, I cannot tolerate listening to my staff getting cursed at, berated and abused.
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Can you private message me so I can look up your order? Our goal is to ship everything within 1 business day or less. Certain "custom made" products can sometimes take longer, but it is noted on the product. In the few instances when this is not possible, we attempt to get in touch with everyone by phone or email. I'm very sorry if the rep did not apologize, as this is not our policy.