• Decora Port

Decora Port

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Overview

Decora Port has a rating of 3.9 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Decora Port most frequently mention customer service, and high quality. Decora Port ranks 13th among Bathroom sites.

  • Service
    9
  • Value
    7
  • Shipping
    7
  • Returns
    6
  • Quality
    7
2
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How would you rate Decora Port?
Top Positive Review

“Positive experience and great prices”

jackie c.
9/23/18

Great customer service via chat, email and telephone. The quality and their prices are amazing. Was hesitant at first due to some of the negative comments below but after calls were returned and emails answered quickly and efficiently I felt confident to place an order. I would definitely recommend this company!

Top Critical Review

“Terrible customer service”

Diana D.
7/4/20

The tub arrived damaged - looked like it had been a store model, or else removed from someone's house already. They did give us a discount after we emailed them pictures of the damage. That was only the start of the problem, though. Plumbing parts from China did not fit standard Canadian fittings. Even the plumber was scratching his head. Once finally in, the tub leaked around the drain. Removing it, we saw that the gasket was totally ripped. We requested a new one - no action. We also noticed that the area around the drain was completely uneven - twice as thick on one side as the other. We emailed repeatedly and kept getting quick, ineffectual responses ("So sorry for your trouble."), then nothing but further emails asking us to send more pictures, more videos. Finally, months later, we got a new gasket and we fixed the uneven drain opening ourselves. No follow-up from the company, no inquiry as to whether our tub had finally stopped leaking. TERRIBLE, TERRIBLE CUSTOMER SERVICE.

Reviews (67)

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Reviews that mention popular keywords

led mirror (8) great customer service (3)
Thumbnail of user dianad644
Canada
1 review
3 helpful votes
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July 4th, 2020

The tub arrived damaged - looked like it had been a store model, or else removed from someone's house already. They did give us a discount after we emailed them pictures of the damage. That was only the start of the problem, though. Plumbing parts from China did not fit standard Canadian fittings. Even the plumber was scratching his head. Once finally in, the tub leaked around the drain. Removing it, we saw that the gasket was totally ripped. We requested a new one - no action. We also noticed that the area around the drain was completely uneven - twice as thick on one side as the other. We emailed repeatedly and kept getting quick, ineffectual responses ("So sorry for your trouble."), then nothing but further emails asking us to send more pictures, more videos. Finally, months later, we got a new gasket and we fixed the uneven drain opening ourselves. No follow-up from the company, no inquiry as to whether our tub had finally stopped leaking. TERRIBLE, TERRIBLE CUSTOMER SERVICE.

Thumbnail of user jackiec155
Canada
3 reviews
2 helpful votes
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September 23rd, 2018

Great customer service via chat, email and telephone. The quality and their prices are amazing. Was hesitant at first due to some of the negative comments below but after calls were returned and emails answered quickly and efficiently I felt confident to place an order. I would definitely recommend this company!

Thumbnail of user wolfe3
California
3 reviews
12 helpful votes
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December 29th, 2014

It is my second time shopping on Decoraport.ca. The first one is a LED mirror.
Had to replace our old toilet and saw this toilet available in white at an extremely attractive price.(No other vendor on line or local could touch the price.) I picked up this one-piece toilet in their showroom, it was installed with no problems, and has performed very well clearing the bowl.

Thumbnail of user daved219
Canada
1 review
1 helpful vote
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June 26th, 2019

HORRIBLE HORRIBLE. I ordered a shower column. Order was great and delivery was quick. Then the problems started. Shower column had manufacturer defect. Took many calls and emails over several weeks to get them to send a shipping label.

Many discussions about needed a replacement unit quickly because my contractor was ready to install. I finally received shipping label, shipped the item back to warehouse and they issued a return. No explanation of why a refund and not sending me a new unit.

I called and was told they no longer have this unit in stock. Too bad nothing we can do.

Never again!

Thumbnail of user jeremet
India
1 review
1 helpful vote
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December 27th, 2017

I have been buying things from them for a long time. Affordable and superb kinds of stuff. Recently I purchased two fabulous Bathroom Vanity Sets with Single Sink and Mirror for two of my bathrooms. They are really very antique pieces that you will never find at a chain store. I would not hesitate to recommend this store to all of my friends

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeana79
Romania
2 reviews
32 helpful votes
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December 26th, 2017

Decoraport was by far the most interested and insightful shop to help us in our search for shower bases. They had quality stuff and GREAT customer service. We've never had the opportunity to remodel a bathroom before - and don't know when the next time will be - but we're so glad we found Decoraport. And if we do our kitchen, they'll be our first stop!

Thumbnail of user stellap20
India
1 review
2 helpful votes
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December 28th, 2017

Stunning website of high-end decor items. Reasonably priced considering their high quality and craftsmanship. I wish I could furnish my entire home with their pieces but am not so rich, so I buy items on occasion. This time grabbed a Double Slipper Man-made Stone Freestanding Bathtub - Matte White and it delivered free of cost and it was damn fast. Thank You

Service
Value
Shipping
Returns
Quality
Thumbnail of user berrens
Germany
2 reviews
1 helpful vote
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January 3rd, 2018

Not just good... crazy good! This company does amazing work and I have used them twice. They have outstanding customer service and support staff. They arrive when they say they will be there. Their prices are fair and the service is exceptional. A true pleasure to do business with.
GO HERE!

Thumbnail of user florinr
Pakistan
1 review
3 helpful votes
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December 21st, 2017

Decoraport Canada is very helpful and pleasant to work with. I purchased toilet and shower set from there, planning to buy a bathtub now from there, too. The salesman gave me very good advice on picking the toilet and other stuff. Their shipping and services are top notch. Would go to them again for future projects.

Thumbnail of user denisem161
India
1 review
1 helpful vote
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December 28th, 2017

Decoraport is one of my go-to online stores as they have such an amazing collection and have always impressed me with their great delivery and returns service which has never disappointed me. Their products always live up to the standard and appearance given online and are usually pretty reliable. Very impressed, and will continue to purchase from here as I have done in the past. I would recommend to all.

Thumbnail of user maggiec199
Canada
1 review
0 helpful votes
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April 21st, 2022

I ordered a bidet from Decoraport online and it arrived without the faucet, clearly stated when I purchased it that it was included as you see shipping confirmation attached. Very disappointing since the bidet was quite expensive. Customer service insists that the faucet is not included. Bad advertising. Will not recommend

Thumbnail of user andreeac7
Romania
3 reviews
37 helpful votes
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December 26th, 2017

Great Customer Service! Very prompt and was even willing to match prices. I am very pleased with the level of service. As an Interior Designer, I was able to rest assured knowing that they were taking care of my orders. Thanks Decoraport!

Thumbnail of user glodiyab
India
1 review
1 helpful vote
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December 27th, 2017

Just landed up on their website without any intention to buy. However looking at the great collections, I couldn't resist myself. I ordered Double Slipper Bathtub and it was delivered very very quickly. It looks amazing in my bathroom and adds more beauty to my house. I must admit that I am pleased with my purchase and received a lot of compliments from everyone. Decoraport has a unique collection of furniture with equally high-quality craftsmanship embedded in them. Prices are very cheap as compared to others. 5 Stars for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amys2127
Canada
1 review
0 helpful votes
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October 16th, 2021
Verified purchase

We ordered 3 toilets and all 3 had issues, no bolt holes, cracked glaze, no side holes to access bolts, missing parts. Decoarport Montreal does not take owner ship of the issues they ask you to contact the manufacture in China and frankly we have been dealing with them since Aug 2021 and over 25 emails and still the replacements have not been sent! Just no help at all to resolve the issues.

Tip for consumers:
Don't order

Products used:
Toilets

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolep41
Canada
1 review
2 helpful votes
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August 29th, 2015

When I was questioning how to fix a leaky faucet on blogger, the external link leads me to decoraport.ca. The sink faucets it provides are definitely what I want, but I was hesitate to purchase because it is a newly developed website, and its reviews on complaints board are not good. I sent emails to customer service development to learn more details about sink faucets, and asked for more deals. They kindly replied and helped me arrange my orders. Although the shipping is a little bit long, I still wanna strongly recommend this website. When I opened the package, the sink faucets were well packed and no damage at all. Great shopping experience and I will be a repeat consumer for sure.

Thumbnail of user roseg65
India
1 review
2 helpful votes
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December 28th, 2017

I'm actually so pleasantly surprised, theres so many nasty reviews out there and it made be abit nervous, but all my items came on time and they were all pretty nice and decent quality. Would definitely buy again

Thumbnail of user vivianl24
Canada
2 reviews
6 helpful votes
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May 28th, 2015

I ordered a toilet online and picked it up at their warehouse. It's a good product at incredible low price! Very easy to install, has strong flush, saves on water, and looks great in my bathroon. I definitely recommend this store to anyone looking for an inexpensive good toilet!

Thumbnail of user austinc42
Canada
1 review
2 helpful votes
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December 22nd, 2017

Just bought a new tub from Decoraport. Ca. This tub was affordable and was everything I had been hoping for, the legs were extremely detailed, and the value far exceeds the price! This was our first purchase but we will be using this website in the future. I absolutely love this tub! It is so pretty!

Thumbnail of user patricko61
Nigeria
1 review
3 helpful votes
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December 22nd, 2017

I've been shopping for a vanity for a while and have visited several stores, then one day I saw this place near my house. I went to check it out, found what I wanted, They answered my questions without pressuring me on buying. I bought a beautiful vanity on Monday, and on Wednesday it was already in my house. Couldn't be happier with the service. I will come back later to review the product once it's in use.

Thumbnail of user winniew2
Canada
1 review
10 helpful votes
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March 19th, 2015

We purchased an LED mirror from Decoraport online. One side of the LED strip has 3 bulbs missing, so the mirror looks dark in one corner. We took a photo of the defect and sent it to Decoraport. After their review they asked us to send the mirror back first, before they would send back a replacement. It would be a large effort for us to wrap, pack, and send the mirror back, so we suggested that they could just send me a good LED strip, and I would do the repair. They refused and insisted that we sent the bulky mirror in first, plus doing a whole bunch of paperwork. All these hassles were caused by a defect in the product, and Decoraport made no attempt to make things easier for the customer.

Thumbnail of user decoraportc
Decoraport c. – Decora Port Rep

Dear Winnie Wong,
We apologize for the inconvenience to you. But our normal procedure is that the consumer need to send the product which has problems back to us first. After our confirmation that it is really because of the quality problem, we will resend a new one to consumer. Meanwhile, we will pay for the round-trip delivery expense. Then we will return the product which has problems to the manufacturer. We think it’s the best way to protect our mutual interests.

Thumbnail of user catherineh88
Canada
3 reviews
10 helpful votes
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October 10th, 2017

I recently got a 36' vanity that was unfortunately too small, turns out i needed 39' not 36'. When i noticed i called right away and was told that i had 30 days for a refund or exchange. I went directly to their showroom to see what other vanities they had and the people that work there were very helpful, they helped me pick the perfect vanity and answered all my questions. I got my refund right away for the 36' and i am in love with my new vanity!

Thumbnail of user jackiej41
Nigeria
1 review
1 helpful vote
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December 24th, 2017

We are remodeling our bathroom and running from one home improvement store to another was time consuming and frustrating! Finally found what weve been looking for in the showroom of Decoraport. And the dual flush toilet we bought looks beautiful, very modern and the dual flush is nice. Whats the most important is that it has a strong flush.

Thumbnail of user amendag
Illinois
1 review
1 helpful vote
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December 26th, 2017

When I found this mirror at Decoraport, I knew it would be perfect. We have set up a vanity in my daughter's room for her recently. I was very interested in getting a lighted vanity mirror to place there. This one which I found is fantastic

Thumbnail of user andys129
India
6 reviews
43 helpful votes
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December 26th, 2017

After numerous and ridiculously high estimates we were so relieved to find Decoraport. We bought two of our tubs and showers in one day! We are so happy since the total cost was so reasonable. Decoraport is very professional. This was a great purchase for two new tubs and showers!

Thumbnail of user isaacz1
Canada
1 review
0 helpful votes
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September 14th, 2017

Really, the price for what they have, almost everything is way cheaper than other store like homedepot, I mean at the same level of quality... anyway, the LED mirror is so worth to go for it... way more cheaper than other place :) really shock me with the price, it's my 3rd time purchase there, hope them have more models in the future.

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From the business

Decoraport is an online home & garden specialty store with local showroom. We offer really high quality products, but at much lower prices.

Open 24/7 Unmanned Showroom! Scan and Pay with Your Smart Phone; Fast and Free Shipping in the Next Day; We Pick-up and Return Free.

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Thumbnail of user decoraportc
Decoraport c.

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