Deliveroo

Okay ordering, I've had positive experiences in the past where I have ordered from hotels etc. Some drivers friendly and food comes on time. Recently had a very rude one. She rang my apartment number through intercom and just said, "Can I get in!". No idea who it was but let them in anyway. She came knocking on the door with my order and asked for the code. My code was 93 and I had to say it 5 times and then wouldn't accept it saying, "It's not the right code!" So grabbed my iPad with the order and code and showed it to her. She replied with "Ok" and it worked fine. She clearly wanted to reject my order and eat my food.

I ordered from morrisons groceries through deliveroo app. Some items were out of stock and deliveroo apparently gave me a refund. The refund takes upto 7 working days. Well it's been a month and I still haven't received my refund. They don't respond to emails, messages through I instgram or trust pilot. They don't Give a crap about customers.

I ordered food this evening. I was told that the driver had called me and could not reach me and so he left.

When I contacted them they said the driver called. I told them there were no missed calls, I was told he called another number and claimed I provided the wrong number. However, my account with deliveroo has all my details including my phone number. I have ordered from Deliveroo many times, and had no problems as such before.

However, they said I gave a wrong number, thus it was my fault and refused to refund 63 pounds that I had spent. I have never seen such a treatment of customers like this before.

Outright refusal with no further investigation! Never again!

Never experienced anything like it, feels like we got robbed. Our food never arrived, Deliveroo wouldn't refund our money or even discuss it. A Which Magazine survey found 59% of their customers have had a similar experience. Will never use them again.

So I get an email from Deliveroo stating they are increasing their service charge from a flat 49p per order to 5% of the order total. In my opinion, 49p is way too much for the shoddy "customer service" they provide and now they want more? Stick with the places that offer their own delivery service and avoid Deliveroo. They aren't worth your time.

THIS COMPANY ARE HORRIBLE, order never arrived but CS first said the driver was wait to deliver and couldn't, later the order was delivered and the code was put as received, can't tell what code was given to driver, so they can put any number and mark as delivered. Really a joke this company. AVOID AT ALL COST, they are horrible and the CustumerService area JOKE AND USELESS. Bunch of thiefs... ended up without food or money.

Polite efficient drivers. Orders arrive hot and complete. Great selection of restaurants unlike major competitor.