Delivery.comReviews 137

Placed an order to have an ice cream cake delivered. Placed 5 days in advance (it was for a 90th birthday). They sent an email at delivery time saying the restaurant canceled the order. Confirmed that the restaurant had not canceled it. Delivery.com finally admitted they did not have a driver. So they took/held my $ for a week and left me without an option for getting a cakes delivered on the day. Awful service!

We ordered food online for ugly tuna. The order online button appeared to be associated with the restaurant but it is not. We immediately received a text message that our order is being prepared, this was at 7:20pm. I then track our order and see the estimated delivery time is 8:20. At 8:30 I start tracking it and the delivery time kept pushing out. There was a note that our driver was at the restaurant waiting for the order. So, I decide to call the restaurant for an update and they had no order waiting nor any to go orders including our items. Next, I call delivery.com to inquire about my order. I just sat on hold and gave up after 30 minutes. Then at 9:34 I received a text that our driver is around the corner then another one that our food was delivered...which it wasn't.

The only way to communicate with them is through email and they refuse to refund my money. They state my order was delivered at 9:34. We have a Ring doorbell and can prove it wasn't delivered but they don't care.

This is a very dishonest business. Do not use or you'll likely end up like I did, eating a PB&J for dinner instead of sushi.

Ordered o the website that had the correct street address, when we placed the order it showed no other addresses. When we got to our location they had no idea of the order. When my daughter found the correct location they refused to refund the money, even admitting the website was incorrect. Delivery dot com offered a $10 coupon but not refund and offered to have food delivered 3 hours away. I eventually got a manager offer to venmo the money for their mistake and admitted the website was wrong. Still delivery.com wont help. Do not use them for anything they have a 1.9 star rating.

My order was picked up by driver 15 minutes ago by and no food. I track my order. I live.08 miles from the restaurant. Why is the driver clear across town 7 miles away? I text their customer service chat option and no reply. So I call them and I've been on hold for almost 30 minutes. I paid $43 for dinner to be delivered warm and room temperature. I paid $9 for all their delivery and service fee, in addition to a 18% tip. My food order was $22 plus tax of $1.81 for a total of $23.81. The rest is fees and tip. Never again

They short your paycheck constantly thinking you won't notice. They offer bonus incentives then never pay out. You work a 5 hour shift and make $12. Their HR team does not care and takes NO action to right their wrongs.

I placed my order and waited. I never received my food. I called the restaurant and was told there was no order. I looked on my bank account and delivery.com had debited $49.54 from my account. I tried calling and emailing delivery.com. I finally reached Ben. He told me he processed my refund. I still have not got my money!

Ordered lunch for my wife and I to be delivered to her work. They said 1:11 PM to 1:26 PM. We waited and waited, no delivery. Called the sandwich shop and they had no order on file. Called Delivery.com and what a joke. Our order showed up around 2 PM. We were both back to work by then so no lunch for us. Do not use this service and stay with a reputable delivery service.

SCAM WEBSITE. I ORDERED 2 ORDERS NOT ONE BUT TWO AND WAS CHARGED ON MY CC AND IT NEVER CAME. THEN I CALL THEM THEY TELL ME ITS CANCELLED I STILLHAVE TO WAIT FOR MY MONEY TO COME BACK SCAM

Please dont let these people take money from you. I had ordered food. Waited over 1 1/2 hrs. And still necer received it. Called customer service twice. The same guy in customer service said my food should be there
In a couple of minutes each time I called. He said he would call me back to update me on the delivery and NEVER did. The delivery guy finally text me and told me he slipped on ice and
In his own word "$#*!ed up his back" and he cant do anything about it so I will have to cancel my order. Then I call customer service again and ask for a refund. The lady said she will process a refund, but I dought I will get it. Then I asked to speak to a supervisor and she hung up on me after she told me her supervisor is really busy and cannot give me a timeframe on when l will get a call back. Just the worst service all around I ever experienced!

I received food that was spoiled, bad and literally made me ill. The rest of of my food was missing an item and was ice cold, as it was delivered 30 minutes past the promised time. The restaurant called me, asking "do you want food? I'll have to cook it for you." (I don't even know what that means!)

I called Delivery.com (6) times from the day I received the bad food to a week later. I was told over and over; you got what you ordered, so we can't refund you.

I asked for a supervisor, but no one ever called back.

So I got stuck paying for a meal that was spoiled, made me sick and Delivery.com didn't do anything.

Ordered dinner for grandson and myself to be deliver to hotel we were staying in. Gave address, as well as room number. Not only did delivery driver not update when he picked up to deliver, but delivered to wrong hotel, as well as leaving food outside the main hotel doors. Didn't even have enough sense to take it to front desk. After calling the toll free number and finding out food was delivered to wrong address, they didn't even apologize or make driver retrieve and deliver to correct hotel. Fortunately, my grandson was able to go to other hotel and get our food, although it was quite cold by then.

With a name like Delivery.com you want "Delivery" bill paid with tip for driver then notified order is ready for pickup. Pickup it's a delivery. Then they add an additional charge on card to have order delivered without authorization. Then Refuse to cancel order and refund.

I used delivery.com because yelp roped me into it without me knowing when trying to order a pizza.
Ordered the pizza about 9:20pm, they give me estimated pickup time 10:20-10:50… (VERY WIDE GAP) I show up about 10:40 thinking I'll play it safe and land in the middle. They tell me the order has been ready for an hour. I refuse the pizza and have to call delivery.com customer service just so they can tell me that the ACTUAL estimated pickup time is 15 minutes from order time. When I try and explain that it doesn't say that and it says 10:20-10:50 the man on the phone just says "I don't know what you're looking at on your end you should've picked it up earlier". I received no email, no confirmation that order was ready, and an invalid pickup time, I NEVER EVEN RECEIVED AN ORDER NUMBER. I tried very hard to get a refund for the pizza that I didn't even take cus it was ice cold by the time i got there and they refused, I know most of that has to do with the $#*!ty pizza place denying it but Delivery.com served no help in solving the issues and made things a lot more difficult by assuming I'm wrong. I have screenshots of what it says and they still tell me I'm wrong. I will never make the mistake of using Delivery.com again. Would give 0 stars if I could honestly. I'm out $17 bucks and no late night pizza. 15 minutes after 11 and still says my order is "in the works"

Delivery.com guys send me a wrong email and messed up my order. Its midnight and yet no food delivered 2.5 hr after my order. DON'T USE DEVLIVERY.com!

What an absolute piece of $#*! this company is. They steal your money and don't have the balls to answer for it. This company is a prime example of what is wrong with the American business scheme. Steal your money and don't answer a complaint. This alone is proof that they don't care about you, only your wallet and what they can extract from you. $#*! you delivery.com. $#*! you.

I've been using delivery.com occasionally for a few years. At least one in three orders consistently requires additional follow up because the online inventories are inaccurate. The follow up takes the form of a phone call, rather than text or email, like other platforms. Today, I had issues with two orders. For the second, the merchant who failed to deliver my full order screamed at me that I should be sitting by my phone with it on (I was and it was; it's a landline). He claimed to have called several times, but there was one voicemail, delivered after I received the incomplete order. Delivery.com offered only "sorry for the inconvenience," with no actual redress or acknowledgement of my issue.

When I say Scammers... I truly mean a scam. When I realized that this company charges $15.oo just to deliver a 20 buck order, I called them immediately to Cancel & get huge $40 dollars back. The guy kept me on the phone so long then came back to tell me He couldn't Cancel it. Then they called me back to ask what was my address even though its listed on the site.
Then when I get here I saw the ExCon guy and I was asking him questions. He said...
"$#*! you $#*! & $#*! yo momma $#*!".
So not only did I Not get my money back but I also got greeted by an ExCon with Tattoos and earrings with some very rude service & curse words.
I calling BBB on Monday to report this ignorant company.