Dell CA

This company has a) terribly declinled in quality of hardware and b) customer service is not at all helpful. At best they are friendly and polite but unfortunately don't know much about computers, nor are they helpful- they just keep saying 'thank you for choosing dell'. Also, Dell is very clever with their marketing and will bait and switch you on pricing constantly. If you're looking for a quality computer, choose literally anyone else.

Horrible service! Nothing but lies on their website! Ordered desktop on Dec 31,201, website stated "ready to ship item". Original delivery date after I placed my order was Jan 28,2022. I contacted Customer Service and they assured me that order will be expedited. Also reached out to CEO, Michal Dell and the Head of Canadian office - Pam Pelletier- my requests were completely ignored No accountability when it comes to Dell. I received an email on Jan 26,2022 stating that my order is delayed and the new "estimated" delivery date is Feb 23,2022 I waited almost one month to find out that my order will take another month to arrive
AVallely unacceptable! Avoid purchasing any products from Dell!

I have ordered a dell xps 17 on june 17th and it was supposed to be delivered by 6 july. First of all that is a ridiculous amount of time to deliver that. And now that time is changed to 31 july. 2 months delivery time for a 4000$ laptop. What the $#*!. Customer service is the worse. I regret buying from dell.

I bought a dell XPS 1 year ago and it had to go back to the factory 4 times because it would not start
Later the hard drive lost windows 11 pro numerous times

Today I have told Dell Canada that my power supply fan is defective

The computer service said it would cost $500.00 to fix it

I paid $2,300.00 for a piece of junk

I will never buy from Dell Canada again

Their after warranty program is zero
You have to spend weeks while you computer goes through the mail
And get it back and it still doesn't work

Dell is the worst computer of my life

These guy are honestly a bunch of morons. Their website is so faulty, it doesn't even provide you an order confirmation email. My order was supposed to be delievered 13th. It's the 14th now and I still can't even access tracking information. Dell should honestly be ashamed of them this is the worst website I have ever purchased on.

My Dell laptop stopped working soon after the two year Service Contract that I bought expired. Worse is, this happend after I installed a Dell update I received through the built in Support Assist in my laptop. Initially Dell contacted me several times to have my Service Contacts renewed for $300+. I did not renew. Soon after that I received a notification from the built in Dell Support Assist that a Dell Update is available for my laptop. I normally receive these kinds of updates during the service contract and will install it without encountering issues afterwards. I clicked and installed the update and after my laptop restarted nothing works anymore. No program would launch, not even the "Settings". I tried to fix it with McAfee but with no success.

Bought Vostro 7620 for my grandson for university. Laptop was always difficult to open and sure enough finally hinge broke! This happened with still 5 months remaining on warranty. Dell quoted $ 420.72 to fix it. Talked to representitive "Roshild" who stated that indeed it looked like it was never abused or dropped and he would re-evaluate claim. Never heard back! Next day talked to representative "Salam" who informed me it was not a known problem with this unit - therefore not under warranty. All my computers past and present are Dell, but never again!

I bought an Inspiron Laptop and I also have an extended business warranty. They basically cannot fix any issue with my Bluetooth and I have replaced the motherboard, the Bluetooth card. Reinstall windows 2 times. Been lied to too that my problem is escalated to L3 (when I called after 4 days of not getting a response, they tell me that I have to re-install windows and they are following procedure. They said they will inform an L3 tech. But I Have an email 4 days prior with L3 being informed. Such lies.

My experience with Dell was fantastic. I ordered my laptop on a Thursday afternoon, it was shipped by Friday and at 9:00am on the Monday, I had received my system in perfect working order. I'm using it now, and I couldn't be happier.

I spent almost $3K on an Alienware PC. Since it arrived, I have not experienced a single day where it didn't just crash completely at least 5 times.
Customer service gave me some half-baked advice which made it crash less… now it crashes only 4 times per day. I read through forums, watched YouTube videos, all kinds of stuff. Nothing works. It's just garbage components that they passed off on me because I tried to cancel after they said "actually, we changed the ship date, it's going to be 6 weeks late, and now it's too late to cancel". So I was about to get visa to reverse it and they just slapped something together and threw it out the door. It literally arrived covered in dirt like it was in a back alley. Yet it was in a new box? Clearly some old return that they had sitting in a pile of dust.

Customer service is the worst. Just people from India that barely pay any attention to your complaint and give you advice like "have you tried turning it off then turning it back on? Okay byeeeeee!"

I will never buy another Dell product as long as I live.

Battery is swelling (expanding). No way to get a new battery from them. No service, no warranty. Paid more than $2,500 for that computer now unusable on battery.

Try to make this brief: bought Alienware R12 in 2020, said ready to ship, took a month and half longer than what they told me. I had an issue with my FX lighting coming from the power button and front of the tower, no big deal but I decided to call Dell tech support, the guy could barely speak English, he was confused to what the FX lighting was…. I hung up on him after 5 mins of me trying to explain to the tech support "professional" what the FX lighting was. Then I decide just recently to upgrade my CPU. Can't do it without a motherboard to match. My CPU is intel i9 11th generation so my motherboard is not compatible to the 12th or 13th generation. Well I find out that the motherboard is fused to the tower and cannot be replaced. So I can never upgrade the CPU since I had the best one of that generation. New issue, the fan on my power supply won't turn on. Find out I can only get one from Dell… speak with someone from Dell, they tell me they have none that are compatible in stock but they'll send me an email if one becomes available. So bottom line is…. If you're willing to spend thousands of dollars for a new PC go anywhere else. Not worth the bs that follows. Can't upgrade or change components after just two years, shipping, tech support and even their sales department is crap.

From start to finish garbage. Delayed my order 4 times for a month. Rude Managers and unhelpful customer service. Overall "Zero"

Après 3 mois le contour de l'écran c'est tout devenu détaché, c'est horrible c chip et c'est cher, je ne le recommande pas à personne c'est tout avec de la colle merde.