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Dell

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Overview

Dell has a rating of 1.6 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dell most frequently mention customer service, tech support, and hard drive problems. Dell ranks 214th among Computer sites.

  • Service
    190
  • Value
    174
  • Shipping
    145
  • Returns
    125
  • Quality
    164
Positive reviews (last 12 months): 2.2%
Positive
1
Neutral
1
Negative
44
57
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How would you rate Dell?
Top Positive Review

“Dell Ain't Dull”

ClarkKent K.
12/26/17

I am in love with Dell, and everything that Big Mike touches. It would be very hard for me to say anything negative about their website. The only thing I can advice is that they give it a more store-like format, and less of a PR medium. Other than that, it's all good.

Top Critical Review

“Really Horrible Experience -- Very Terrible Customer Service from Unknowledgeable Workers”

Dianne B.
8/22/24

I called to get information on where to access an invitation for friends/family which was super confusing, to begin with. The Dell employees are terrible at their job and do their best to try to confuse and obfuscate the correct answer. They were quick to point out that my computer was purchased two years ago. Don't they realize we have other options? Very poor management team who allows this bad service to go on. Just look at all the one star reviews.

Reviews (533)

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Reviews that mention popular keywords

customer service (153) dell support (23) dell product (43) customer support (28) dell laptop (63)
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1 review
0 helpful votes
  • Send Message
March 8th, 2021

A DELL tem se empenhado e desenvolvido excelentes Notebooks rápidos, eficientes com designs modernos que poderão facilitar seu entretenimento, trabalho ou estudo.

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