Dell

I spent over $3000 on a new Alienware computer, and it breaks every other month. I've had to send it in each time, and support doesn't help at all. Each time it's some random issue, and each time they completely wipe my hard drive, and I lose some important piece of data that didn't make it into the backup.

The chassis is crappy plastic, which is terrible for a computer this expensive. And the worst part is, the "support service" costs $150 a year, and I need to keep paying for it just to keep my computer running.

Save yourself some trouble, don't buy a Dell. I've never had these kinds of problems with HP or Apple.

Update: I installed Linux on it and at least now it's not breaking every other month. But the battery doesn't hold a charge anymore so I have to keep it plugged in at all times.

You can't beat Dell.com. I have had nearly every brand of computer now including Alien Ware and I still go back to Dell.com. 2 year warranty standard. If something brakes you don't have to take your computer somewhere they send a tech right out to you for two full years! I had a key brake on my laptop on a Friday night. Monday morning someone was at my door to replace my custom lighted keyboard. Don't get the shaft from a cheap company and get stuck talking to some foreigner for hours who can speak English they just can't understand it. Go with Dell and have all your problems solved.

Worst customer service ever! Promises never delivered, excuses after excuses when confront them. Don't show interests to retain customers by just brush them off. Never buy Dell unless you want endless headaches dealing with support

I believe Dell Computers is a good company due to the following:

1. You can first of all (build your own computer) and you can also by a computer for less then 500$ from them.

2. There tech support in my book is top notch...

Had an issue with my hard drive and I called Dell with a quick question about it and their response was "your hd failed, would you like to purchase a new one through us". I am in school for cyber-sec so I knew that not to be true, after continuously working on my computer I discovered the issue and my computer is working without purchasing a new hd. The technicians do not have much knowledge except for searching google.
Also when you call it sounds like a bunch of people shoved in a room having a party, you can barely hear the person you are speaking with on the phone.

Our expensive Dell laptop hard drive died 10 months after buying it and they wanted us to pay for a replacement! Plus you can't get a hold of anyone who actually works in Canada or anyone who has anything to do with your computer that's being repaired. So you go around and around in circles until you get so fed up, you end up saying just send me my computer back unrepaired. BRUTAL!

I bought a Dell Inspiron directly from Dell.com in 2018, which is about two years old now. The laptop has been very slow ever since I bought it. I never returned it even though I never loved it, because it was our secondary machine. I hardly ever use, but now, it won't charge, and the warranty has expired. Dell wants $39 just to diagnose the problem, plus whatever it costs to fix it. Who knows what they'll charge for that. It could literally be any amount. The customer no-service rep lacked empathy and did nothing to help me. This is the first and last Dell I'll ever own, and I suggest that you never have a first Dell.

The support is the worst ever, I had to fight for a year to get a decent rep who even tried to help, Its like dell could care less about customers.In this economy with all the competition one would think Dell would be better. I guess when they are rock bottom they will change for the better, they already went from first to 5th in PC manufacturers. Keep going the way your going Dell and you'll be just another company failed in a time of giants dropping like flies.

We ordered a 55" smart TV on Thanksgiving 2015 Black Friday deal online for a Christmas gift! We got the tv but it was cracked and badly damaged. After a full week of aggravating attempts to even reach someone to get a replacement, we were promised one would come soon! We called daily and nothing! It is now after Christmas and they literally do not even know where that replacement tv is! They said they will send another one?!?! So we still don't have the TV we purchased as a Christmas gift! Dealing with the terrible customer service has definitely taken up way too much of our time and we have yet to receive our product! I will NEVER order from them again!

I've made quite a few online purchases through Dell. Their website could use some work in regards to organizing the products listed there and sometimes you cannot find an item that they do indeed have without having to resort to trying weird search terms, but they do have a decent lineup of devices. However, their support team is often clueless about the very items they have on their own website. If you need to get assistance with your Dell device they can be pretty decent, but if you're trying to find something or want to know something about an item on their website, they are hopeless.

Its been 2 weeks since we placed our order. I received a shipped email, but the tracking number tells us only a label has been printed. Then I find out its shipping from Asia! What ever happened to ordering a dell and receiving it in the same year? This will be our LAST dell purchase.

Dell has designed some extremely poor laptops recently and unfortunately I purchased one and am now regretting ever buying a Dell product. The hardware that keeps the laptop together i. E. the hinges are complete junk and break within a few months. The hinges are screwed into the plastic housing which is a terrible design, so normal use will cause them to break and separate. I now have an unusable laptop and It's going to take them 5 weeks to get a replacement hinge (what a joke). I am unable to return the computer if it exceeds 30 days of ownership, That's the worst warranty I have ever heard of. I would highly suggest looking at other manufacturers when purchasing a laptop. Personally will never buy a dell product again.

I purchased a aio computer from Dell which arrived with stand missing making it inoperable. Spent all morning phoning their call centre as well as multiple emails, Purchased 6 weeks ago and still waiting to use my $2000 computer. I worry that the computer might not even work when I do eventually get it going.
Dell call centre is just there to block and not help. I will never ever consider Dell products in future if this is the way they treat customers. Photos with it with and without missing stand attached

Their website is a confusing mess right now. Trying to navigate my way around it, I will be searching for home office products and next thing I know, I am in a completely different part of the website seeing products not even applicable to me. While they have some decent products, it can be an absolute nightmare trying to find things on their website. Interestingly enough, if you perform a search, you can actually find items that don't appear in their catalog...

Dell representatives in the credit card and gift card department failed me again and again and ultimately cost me hundreds of dollars. They used their automated phone system to hide from the minor and critical issues alike and you will spend hours hitting dead end after dead end phone number until you have no choice but to give up. Because of their unwillingness to assist the customer upfront with a potential fraud/security issue with gift cards, a non-issue situation turned into a fraud issue costing me the customer nearly 1 thousand dollars. The customer loses their investment and their trust in Dell while Dell reps continue to transfer your phone number not caring that you've been put on hold for 3 hours or more.

I have a Dell PC and desk top for one reason. Excellent customer service and warranties, both of which I have used. The computers are real work horses and I love them. No, they're not cool Macs, but it's nice to have this option in terms of affordability and back up. Results count.

On 11.23.2018, I purchased via online a laptop from Dell.com; I was promised expedited shipping with the understanding that I would receive my laptop by 11.30.2018, as of today 12. 5. 2018 I have not received this item. Each time I call customer service they are of no help at all, I am been told that the item is still at the manufacture. I checked the status today (12.05.2018) and the laptop left Fedex Hub@ 6:25 a.m. The new estimated delivery date is now 12. 6. 2018@ the end of the day. This laptop was purchased with the hope of being able to use it during my final exams. I am extremely frustrated and highly disappointed in Dell. I will never purchase another Dell product as long as I live. Angela Y. A very disappointed ex- Dell consumer.

June 2022 My company bought a new Dell server and work stations. We spent over $20,000.00 for this system. Finally in November 2022 the system was delivered. Finally after the first of the year 2023 dell sent us a project coordinator., to hook up the system. Although Dell didn't send us everything we needed or ordered. So its March 7 2023. Its been 10 months since we ordered the system. NONE WORKING SYSTEM. Dell has there server department in India. The people that work in that department have very broken English, nobody from this company can understand them. They also want us to sit on the phone with them for 8 hours. We are trying to run our own business. Not trying to do Dells work for them. Finally the system is out of the boxes. Looks pretty, but it does not work. BIG PAPER WEIGHT.

Ordered computer on 8/9 and Fed Ex "lost" the shipment. Today is 8/24 and the replacement computer has not been shipped. Customer service rep called me 8/21 and said it was the highest priority and he would get back to me within 24-48 hours. Radio silence. Try to call and recording says the department is closed. It is 10:30 CA time. Spent $1,000 and have nothing to show for it. Next step is to call my credit card. I have never ever experienced such horrible customer service. Apparently the customer is not important to Dell!

The product is bad quality. Recent purchase required change of touch screen, keyboard and speakers.
The speakers continue not working and now they will change the motherboard.
I asked for an option to leave a review and the answer was the following "It seems the reviews are closed for now, you can contact Dell Care after a few months and check."
No Dell reviews. You cant trust the product.

I buy a lot of business grade pc's thru Dell and I am not often disappointed. They are very stable and well built. They are easy to maintain and Support is well laid out and useful on their website.
I do think they can be deceptive in their sales. Often they will have a coupon sale for an item like 30% off. However, they usually just increase the price of the item accordingly so there are no real savings.

Spent last 4 hours trying to buy 2 computers. Have been passed around to 13 different people in India and they still can't get the order right but when I ask for someone in the US they hang up on me. Tried to order on line with problems, the chat person from India couldn't help and was so busy with others that he kept ignoring me. The phone recording keeps say to try on line or chat. The live person finally helped with order but could not complete it and made me go through an email, then use text code to confirm. Then they screwed up the amount on invoice and another wrong amount on credit card. Credit card put a fraud alert on it.tried calling every Dell number I found and got no where and you can't get a live American on the phone. Those in India were unable to help me. I'm back to looking for 2 new computers.

It's the worst customer service I've ever had to deal with so far. I bought a brand new computer that was not working from the day it arrived at my doorstep. I then spent three hours on the phone with technical support and the issue was still not resolved. They even refused to exchange my computer because it was an unresolvable 'software issue'. I have to say I'm very disappointed with Dell, I expected their services to be so much better