DellReviews 540

Our expensive Dell laptop hard drive died 10 months after buying it and they wanted us to pay for a replacement! Plus you can't get a hold of anyone who actually works in Canada or anyone who has anything to do with your computer that's being repaired. So you go around and around in circles until you get so fed up, you end up saying just send me my computer back unrepaired. BRUTAL!

Tried to purchase simple monitor, placed the order like 6 times but not luck, it got cancelled every time for now reason, I called customer service every time it happened stye came up with all sort of excuses but never fix whatever problem they have, so I ended up wasting two days trying to make a purchasing and in the end switched to other brand.

They sent the computer to the wrong address. Then after a back and forth they picked it up to send to me. After 2 weeks still no computer. They actually did not believe that I did not get it because fed ex says it was delivered. It was probably sent to the wrong house again. Been on the phone every day with everyone telling me they will be back to me. No one calls back. This is very very poor customer service. I will never purchase from them again.

The WORST customer service I ever received! They take no accountability and are rude- I have spent hours on the phone trying to fixt their screw up- laptop sent to the wrong address as inputted incorrectly on their end. No understanding, I will NEVER buy from them again- I have 4 kids that are always updating tech but they are not worth the nightmare. I am very understanding that mistakes happen but please take accountability- very disappointing!

Dell has gone to.SH*T. Don't buy unless you want to waste your money. Dead hard drive on computer less than 2 years old. And with VERY little use. I may have used it 2-4 hours a WEEK. Software problem from day 1 but they wouldn't replace it only update software which made it better but not great but I don't think anything about it because I didn't use it that much. Now they want me to pay for a new hard drive or buti another computer... NOT

So, if you are deployed and decide to purchase a new Dell laptop, you won't get service when you return to the US. You are on an an international service warrantee, and it won't be honored by Dell when you return to the USA. So, I am now stuck with a brick that should be under warrantee, but Dell won't honor it.

A few months ago my Dell G3 laptop began just "stopping." No BSOD. No error message. Just dead. So I contacted Dell tech support, who had me "update" my BIOS (to the same BIOS that was already installed). That seemed to work for a couple of weeks, the the G3 began stopping again. So again I contacted Dell tech support. They recommended a factory reset using their SupportAssist OS Recovery tool, which I did. The Dell SupportAssist OS Recovery tool asked if I wanted to backup my data before reformatting the hard drive, which I did, following their process. After a couple hours, my data was supposedly backed up, and the factory reset began, which also took about an hour. After the factory reset, the SupportAssist OS Recovery tool did not ask about restoring my data, as the Dell procedure claimed it would, so I contacted Dell tech support. The tech "took over" my G3 laptop and found my backed up data, but was unable to restore it. After a week of back-and-forth with Dell tech support, they "elevated" my case to a "level 3" whatever that is. To me, it was just double-talk to stall for time because another 2 weeks passed without my data being restored. At this point, Dell tech support was not even answering my emails or replying to my chats. So I contacted the Better Business Bureau and explained the situation. Long story short, after a few weeks of back-and-forth with Dell via the BBB, Dell's answer was that is was my fault the data could not be restored and that they were not in any way responsible. The BBB, which turns out to be powerless, closed my case as being unresolved. So here I am with a G3 laptop that I don't even know if Dell actually fixed the stopping problem, and all my data is gone. And for this I paid an extra $499 for premium tech support.

Dell has proven again that its worst customer care company. Its first month of using new laptop and my C drive is full without any reason. After doing some hardware tests with remote access of Dell, The agent asked to pay for software check of this new ordered laptop. This is really a Biggest Scam company of this 21st Century. To all future users! Stay away from this garbage service company.

Software Repair Online Referral

Service Tag JRY66R3

Service Request Number *******063

As your issue is software-related, the fastest way to get help is with our online Software Repair service. With it, you will be able to schedule a one-on-one support session with a Dell certified expert for $129 with a no-fix-no-fee guarantee. Please visit our online store and follow the instructions to get started today!

Dell has designed some extremely poor laptops recently and unfortunately I purchased one and am now regretting ever buying a Dell product. The hardware that keeps the laptop together i. E. the hinges are complete junk and break within a few months. The hinges are screwed into the plastic housing which is a terrible design, so normal use will cause them to break and separate. I now have an unusable laptop and It's going to take them 5 weeks to get a replacement hinge (what a joke). I am unable to return the computer if it exceeds 30 days of ownership, That's the worst warranty I have ever heard of. I would highly suggest looking at other manufacturers when purchasing a laptop. Personally will never buy a dell product again.

I was promised 2 day deliver for my Dell monitor which I ordered on 9/7. It is now 9/19 and my order has been delayed 3 times. The latest estimate for delivery is 9/22, but I do not believe that date either. What is worse is that they will not allow me to cancel the order. Hope this helps someone not to experience the frustration I have had with Dell.

Dell Support is simply terrible.
They just follow a script of what to do next, reinstall drivers, reinstall applications, reinstall OS (!) (Twice) without actually trying to understand what the problem is.
I had two issues
One was that the 3.5mm jack on my new Dell did not work. As mentioned, they had me reinstall drivers, audio software and yes, even the OS. Nothing fixed it. They even replaced the motherboard with a new one and when the tech left and the computer was restarted, it was DEAD. So, another motherboard replacement.
After nothing worked, they were kind enough to replace the system with a refurbished one 4 months after purchasing a brand new computer and dealing with support for a few months. They did not even replace it with a new computer. Even on the replacement the 3.5mm jack does not work. I bought a USB headset and solved the problem differently. My Bose headphones will just have to be put away in a closet.
2nd issue was text jumping up and in MS Outlook, again after reinstalling software they wanted to again reinstall the OS. I said no.
The amount of time that I have spent and the loss of productivity is immeasurable.
Lack of thought and initiative to actually solve something, and definitely looking out for the bottom line when it comes to replacing a system with one that actually works.
I hope saving some money on this one computer was worth it to Dell because they lost a customer for life

Really very disgusting Experience with dell. Thier engineer spoiled my laptop motherboard. Now my laptop is dead. And their exclation team behaving rudely and denying to repair my laptop.
Never go for dell. No professional ethics.
Never puchase Dell laptop. I complained for my laptop under warranty for some touchpad problems. Dell engineer came and spoiled my Dell laptop motherboard and many other part also.
Now my laptop is dead. No any one from Dell authority taking responsiblity. They are saying we cant do anything in this issue.
First time i purchased Dell laptop and got this issue. My request to all customers please dont purchase Dell laptop. Totally fraud company.

Case number: *******
Resolve my issue otherwise ready for daily 1 sating review on every store. And many other all platform.

I gave 1 star not to the product but dell company in germany. They caused me a lot of problem during last few months, they are so irresponsible, first they canceled the pc that my brother bought for me in blackfriday and they didn't even care to tell us and after 1 month I understood it then I had to pay for another pc with less config but same price, after 2 month they send me an email you should pay for your item but I gave them all the access to proceed the payment and when I asked them what happened they didn't explain it to me, and again they didn't write me back for another two month so I asked them for an explanation but they didn't answer again for another one month then they threatened me if I don't pay they will pick up my PC, I'm the one who suffered here but they threatened me instead of giving a simple explanation. So if you can buy this PC from somewhere else do it because this company doesn't respect the customer at all.

I always trusted and like the brand DELL. A few weeks ago I ordered a laptop as a gift for my son, today I went on the website to check on the status. I was very surprised that the order was canceled. Nobody informed me about that on email, or messages. Despite the fact that the order was canceled, I don't have any money back on my bank account. Nobody called me and ask if I wanted to change my order or offer any other product. Very russian style of business, I didn't I expect such of behavior from a respected company.

I've been lied to, hung up on, redirected from customer care to technical support and back and forth for the same issue because nobody know how to do their job. I paid $4,000 for a pc that works worse than a generation one Xbox. Yet I received a remanufactured replacement, THAT CAME WITH PHYSICAL DEFECTS AND THE SAME PROBLEM AS THE ORIGINAL ONE! So 6 months later after hundreds of calls and being told that there is no manager or supervisor! I finally got a hold of a supervisor. He made it sound like he was doing ME A FAVOR for replacing the 2nd! System and getting me a new one! When I am out of $4,000 barely able to functionally work at home and can't relax or unwind by playing a few games after a long day. I am beyond upset and have been taken advantage of I would never recommend Dell to anybody. The entire experience from ordering the pc to now has been awful! They didn't offer any compensation for me not having a working pc. No matter how many times I explained the situation nobody did anything to apologize or help. Do NOT ORDER FROM DELL! You will regret it for 6months+ when Al l they do is create more problems and treat you like crap once they get your money!

I bought a Dell Desktop around 2 years ago. Custom parts, NOW whenever i'm downloading ANYTHING AT ALL from ANYWHERE. My DELL pc blue screens on me giving me a "DPC_WATCHDOG_ERROR". I've replaced the SSD to see if that was the problem. It was not. I contact customer service, they have no idea.

I am now basically stuck with a LEMON PC that barely runs top end games. I will NEVER buy a DELL again.

I ordered a new Dell XPS 15 on July 15, and it said it shipped on July 21, and would be delivered on July 28. Then they said it was coming from Asia, and would be a min of 14 days to get to the US, at which time I would get updated tracking info from Fedex and when it actually would be delivered. I was charged on July 21 for the laptop. No updates have been posted since that time, and every time I reach out to customer support, they give me the runaround, saying they will escalate the ticket, and will hear from logistics support. But no one has a reached out to me, and I don't have a laptop in time for school. But they have my money. Expect long delivery times or Dell laptops since they are all coming form Asia, and if you need it fast, don't order from Dell. The receive date they give is bogus, since there is no way they can get it to the US in under 14 days.

Fast turnaround and fast delivery. I enjoyed everything! Thank you. I recommend it to everyone.))))))