LenovoReviews 146

I purchased a new laptop on the Lenovo site in November of 2023. It would not turn on when fully charged. Lenovo sent me a new computer and told me to return the one I had. I did. The second laptop came with the wrong power cord. I called Lenovo; I had a 12-month warranty. They told me I purchased my laptop from Mexico so they couldn't help me. WHAT? They sent it to me. Finally they figured out that the serial number on this computer did not go with the product I had. They gave me the serial number they found when signing in to the backend of this laptop. So, I called support to get the power cord, and they told me this computer was not under warranty as it was sold to me "as is" No. I purchased a brand new computer for $1900. Filing small claims on Monday.

I ordered and paid for the USB-C to Ethernet Adapter on 1/30/2024 but NEVER received it. I chatted with Lenovo 3 separate times (painfully) and was told because UPS had proof of delivery, I would not be issued a refund. I immediately contacted Lenovo on the same day the package was supposedly delivered to promptly report the missing package. UPS on the other hand, supposedly delivered but did not deliver the package to the right place. I am now left holding the bag and thankfully I filed a claim with my credit card company who has always taken good care of me.

Lenovo on the other hand DID NOT TAKE CARE OF ME. I am a small business and have purchased many items from them, including a Thinkpad X1, THREE times over the last 7 years. I will NEVER purchase a single Lenovo item again. For a measly $39+, they would rather stick to their policies and opt to lose me as a satisfied customer. From now own, I will purchase from one of the many high quality laptop brands.

Lenovo:
IS NOT A BRAND THAT CARES ABOUT ME
IS NOT A BRAND THAT APPRECIATED MY PAST BUSINESS
IS NO LONGER A TRUSTED BRAND TO SHOP FOR ME
IS NOT A BRAND I FEEL CONNECTED TO
DID NOT MAKE THINGS RIGHT WHEN SOMETHING WENT WRONG OVER A MEASLY 39 BUCKS

Very disappointed in Lenovo,bought the IdeaPad 3 brand new and it's locked down on s mode,for those that don't know what that is.It locks your computer down where you can only purchase their apps(Greedy China) and they tell you that you can turn it off but you can't,which renders the computer basically useless.I will definitely tell everyone to never buy a Lenovo,what an absolutely horrible experience.👎👎👎

Their Yoga series laptops work pretty well! A lot of people I know use their notebooks and I also had a chance to use one. Pretty good hardware and durable!

I am profoundly disappointed with this product, and it feels like a complete scam. The functionality is severely lacking, making even simple tasks, like opening one tab to another, a painfully slow process that takes a staggering 15 minutes. Although the laptop's design is not terrible, its performance mirrors that of a computer from the 1970s. I strongly discourage anyone from wasting their money on this product, as it struggles to handle even basic tasks. This laptop is, in essence, a major scam, particularly impacting those with limited resources who genuinely need a machine for simple tasks or work.

A more prudent choice would be to invest a few hundred ringgits in a secondhand machine or opt for a no-name brand from China, as this Lenovo product has been a significant letdown.

It's customer service is nothing more than a joke. All service reps are there just for 'lip service' to make you feel better without actually solving anything. There is a serious internal/intercompany communication breakdown and they only know as much as I know about any situation. I had experience with other computer companies like Dell and their customer/sales reps are there to resolve actual issues in timely manner. This will be my first as the last time dealing with Lenovo for sure. Horrific, just horrific company.

Bad experience...my laptop is in warranty but no one is ready to repair.I have visited service centre multiple times

Lenovo laptops are made from cheap plastic that crack during normal use - typing. My laptop that has only been placed on a soft surface, never dropped (not even rattled) has 4 cracks. Lenovo refuse to show interest and say it is caused by the consumer. That laptop is less than a year old. The laptop crashes daily and has done since the day I received it. Lenovo said this is not covered by their warranty. Don't waste your money.

Bought a Lenovo PC. Just out of water, it refused to turn on. Motherboard dead.
Such a poor outcome for a product not overly used.
Customer 'service' worse than the product.
Avoiding Lenovo in future.

I just got my laptop in the mail last week, tired to turn it on and the screen is either black or has the fuzzy white lines, as annoying as not being able to get a brand new laptop to turn on, the support people just don't give a damn, it's been a few days now since I filed for a replacement but there not even sending me a shipping label something is always delaying it, now that I asked for a refund it's some BS about I have a order filed already so I can't get a refunded yet. First laptop I bough and I'm really annoyed and disappointed! Never again, check out the pictures before you buy.

Dealing with Lenovo has been an absolute disaster. My father's Lenovo computer has spent more time in the repair shop than in our home. The same issue - a failing screen, kept recurring, even after multiple repairs under warranty.

When the same issue reared its ugly head again, Lenovo had the audacity to blame us for 'mechanical damage' and demanded a staggering $700 for repair. The irony is, the only 'mechanical damage' might have been due to their pathetic excuse for a shipping box. It was ill-fitted, flimsy, and lacked even the basic courtesy of a 'fragile' label.

Don't just take my word for it. See the photos I've attached - they tell the story of Lenovo's 'quality', or lack thereof. Despite the multiple repair tickets and our pleas for a reliable fix, Lenovo chose to ignore the problem and then blame the customer.

This experience has been a costly, stress-inducing disaster, one that I wish upon no one. Lenovo has shown complete disregard for customer satisfaction and I urge you to think twice before handing over your hard-earned money to them.

I only gave it 1 star because 0 is not an option. It stopped working after 1 day. It let me put in sensitive stuff and I can't even get in to delete that before returning it. Do not buy this!

I am writing this review to express my severe dissatisfaction with Lenovo.de's service after a highly disconcerting and disappointing experience. I had ordered a screen from them, expecting smooth delivery and excellent customer support. However, what transpired was a classic case of negligence and poor customer service.

Upon placing my order, the UPS tracking information showed that my package was returned to Lenovo due to an incorrect address. This incident left me confused, as I was confident I had provided the correct information during the order placement. To clarify the situation, I immediately reached out to Lenovo via email on the same day.

However, despite waiting for a reasonable amount of time, I received no response whatsoever from Lenovo's end. The absence of any response to my query was frustrating, to say the least, and quite surprising, given Lenovo's reputation in the market.

Driven to desperation due to their silence, I decided to call Lenovo Support directly. The response I received was extremely disappointing. They informed me they couldn't send a replacement as I had contacted them 16 days after the package had been returned. I found this response unacceptable, given that I had already attempted to reach out to them via email immediately after the return notification.

It's bewildering to see such a discrepancy in Lenovo's customer service. The fact that they overlooked my email and subsequently penalized me for a delay that was the result of their own lack of communication is unfair and unprofessional.

I am extremely disappointed and frustrated by the way Lenovo.de has handled this situation. As customers, we expect prompt and efficient service, especially when issues arise. However, my experience was far from satisfactory, and it leaves me with serious doubts about Lenovo.de's commitment to customer satisfaction.

I hope my review will serve as a wake-up call for Lenovo.de to review its customer service policies and ensure no other customer experiences such an unfortunate incident. In the future, I will think twice before considering purchasing from Lenovo.de due to this unfortunate experience.

I purchased 3 computers for our company, all the same new 2019. March of 2020 my computer stopped working - motherboard crapped out. Shipped it in and was told can't get parts, don't know when or if it will return. Well months later comes back in the mail- worked ok but always had problem of any updates thru the past 2 years. Windows 11 comes and once again no way to update. Decided to see a local computer specialist and found out in my 6 month old computer they replaced the motherboard with a 10 year outdated motherboard and felt that was sufficient. Had I known that at the time I would have never accepted it. I called today and basically getting the runaround - it's out of warranty and old, nothing we can do. How about when it was under warranty why didn't you replace it with a new computer and not give me shoddy equipment and pass it off as well it's working. I paid 2599.00. I got 12$ service. I am completely aware that 2020 and 2021 was a time where parts were unavailable, but it was under full warranty and I should have been given new not old. I am dying to know if anyone has a fix for this problem or I just verbally trash Lenovo from now until the end of time. Trust me- never again as far as I'm concerned. Lenovo warranty, service and computers are the worst.

Bought a brand new laptop in April 2022, and have charging issues in June, 2023. Bad luck out of warranty. I went to their website and see the charging issues is caused by the software issue. BS. If such things happened, the manufacturer should recall the laptop. $#*!ty customer support, too. Called them and told to cover the fee by customer.

I have the Lenovo IdeaPad 5 (14), and I had it for a couple months and the computer starts freezing and the screen would black out then it would take you to the log in screen. I thought it was something minor, come to find out its a motherboard failure and they want me to pay over $700 (more than what I paid for it brand new) to fix it, which when I said absolutely not, they offered me a crappy 10% discount off the final price. The warranty of course expired right before it got worse. Then to even send it in they make you pay over $100 for diagnosing fees, on top of fees you have to pay to get it shipped out. They were never able to do anything for me and ended up sending back my laptop probably in a worse condition than when i sent it out. Worst company policies. Worst customer service. Worst products. 10/10 Do not recommend to anyone. Completely unacceptable.

I purchased a notebook through our Company. The delivery took many months. Finally, it was delivered but camera did not work. Lenovo promised to release a driver to fix the issue but hasn't done it. The "ping-pong" to repair the notebook, again, took months, after which it was returned to me but still does not work properly (gets restarted every 10-15 minutes). Overall, this process has already taken about a year after purchase, and our support services say that if they sent it for repair to Lenovo it will again take a lot of time. Conclusion: unbelievably poor quality of the product and extremely low quality of service.

OK so my tablet has broken down (again!) and getting it sorted by Customer Services is proving to be a bit of a nightmare. I'm currently dealing with someone called Alein whose grasp of English is pretty flawed - so much so that i can't tell if my emails are actually being understood or just ignored! Alein couldn't even sort out the correct UPS collection procedure for picking up my tablet which is under warranty - I've pretty much had to do everything myself. Why don't companies use Customer Service agents who actually are native speakers of the countries services they look after? It would save so much aggravation for the customer. Oh hang on - they use this type of service because it's cheap and because customer service isn't actually important to them in the long run.

I boutgtht it and can really say it is truly good product worth every penny. With its powerful AMD processor, this laptop can handle even the most demanding tasks. A reliable laptop that delivers on quality and performance. Reccomend!

Please do not buy Lenovo. They just don't get back to you or resolve problem

(1) Purchased Lenovo laptop in 2021 or 2022
(2) 3/7/23- Laptop crashed and would not start, Lenovo tried to fix it over the phone, did not work so sent in the laptop. I had extended warranty to cover the repair.
(3) 3/20/23- Laptop was fixed by Lenovo and delivered but would not start
(4) 3/21/23- Called Lenovo to report, they said to send it in again
(5) 4/1/23- Laptop was delivered but would not start so called again
(6) 4/4/23- Lenovo wanted to replace the laptop
(7) 4/12/23- Received the new laptop and spent hours to set up to find out touchpad does not exist. Called Lenovo to request a laptop that works
(8) 4/24/23- Service Rep emailed me. She said manager will call me.
(9) 4/29- Nobody reached out yet.
If you can see the dates above, I have been without a computer for two months now, and it took literally over 10 phones calls each time I wanted to talk to someone. They claim they fixed a laptop but as soon as I open the box, it does not work. They did not test it to see if it starts before sending it back. I had to wrap the laptop twice and run to FedEx twice but they could not fix so they replaced with a new laptop that was broken. Now I am waiting over two weeks to get a phone call from a manager. Not acceptable. I would like a replacement ASAP. I should not have to beg for a phone call when I am living without a computer for two months.