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Dell has a rating of 1.6 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dell most frequently mention customer service, tech support, and hard drive problems. Dell ranks 213th among Computer sites.
I am in love with Dell, and everything that Big Mike touches. It would be very hard for me to say anything negative about their website. The only thing I can advice is that they give it a more store-like format, and less of a PR medium. Other than that, it's all good.
I called to get information on where to access an invitation for friends/family which was super confusing, to begin with. The Dell employees are terrible at their job and do their best to try to confuse and obfuscate the correct answer. They were quick to point out that my computer was purchased two years ago. Don't they realize we have other options? Very poor management team who allows this bad service to go on. Just look at all the one star reviews.
We ordered this online for an emplyoee. A few days after ordering the empyoee decided to buy her own and no longer needed this one that was ordered. We attempted to cancel the order online but it directed us to call customer support which we did. The representive refused to cancel the order because it was in the ship status and told me that we could simpley return it once it was delivered. He never said that there would be a 15% restocking fee. I kept an eye on the status of the order and it did not ship out for another 6 days. Once we received it we started the return process. We received an email stating that we needed to consent to a 15% restocking fee before processing the return. I attempted to call someone to discuss this and after trying to get in touch with a live person for over 4 hours he was rude and refused to budge on the restocking fee. I aksed to speak to a supervior and he merely tranfered me to a survey which at the end it disconnected the call. I have emailed dell twice trying to get this computer returned and they are not responding. It is clear that they only care about money and not making happy customers. We will just dispute the charges with the creidt card compnay at this point and never purchase another Dell product for our company or personal use.
This store is somewhat upset due to the fact that the range of products is not great. There used to be much more than now.
Tip for consumers:
The site is not bad, but it could be better
Products used:
Netbook
I have been buying Dell desktops for upward of 30 years and this one will probably be my last one. My next desktop may be an Apple. To start with, I generally use 2 or more monitors. This last one I bought for two monitors. I was very unpleasantly surprised that unlike prior purchases which used to have the same connections for each monitor they were different on this computer. It required me to buy a different cable for the 2nd monitor for $50 that didn't work. Just another way to make more money off of us.
That goes into my next problem, SUPPORT. It used to be AMERICAN gold support which was 24/7/365 and was exemplary. Now it's Indian support. Now our cultures are different so while we may be speaking the same language we often understand things differently. That usually means 2 to 3 times the time to get an issue resolved. Gold is also supposed to be the next level up in expertise. This one time, trying to resolve that cable issue, I got this girl who was obviously new and incompetent. No way she belonged on the Gold team. It got to the point where I spent almost an hour demanding she speak to a supervisor or bring one in on the call. She went to the super and in 5 min she was back saying that cable wouldn't work on my computer. So all my time with here was a waste of time and extremely frustrating.
The DVD tray often won't come out when I want to use it.
The screen freezes up about once a week and I've got to restart the computer.
The sound goes out 2 to 3 times a week and again, each time, I have to restart the computer.
The keyboard sticks and keeps repeating buttons I press, numbers, letters, symbols, backspace, space bar. Very annoying.
I used to love Dell computers and dealing with their tech support. Now I'm looking for another company. To anyone who reads this, I recommend you avoid Dell. I hope that Dell reads these reviews.
Products used:
Desktop computer
I'm using the monitor, the product is of a good quality. Can recommend to everyone who is looking for one.
Purchased a laptop and received coupon after I received the computer!
Always try to lookout for coupons for this site.
Dell makes some of the best laptops money can buy although it was gifted to me by my dad. Dell makes every type of laptop you can imagine.
Some of their products are good but some or most it delivers a poor performance. I dont know why but i think dell can still improve it.
I recommend Dell computer's because of their high qualities and services. I bought my Dell computer 4 years ago.
Eh neither really good nor really bad. Kind of sucks this is the cornerstone of cutting edge technology now.
I owned 5 laptops in my life and currently work on dell. My dell laptop is the best one i have ever had!
One of my favorite companies. Most of the equipment I buy from them. Everything is simple at the highest level. And the feedback is simply gorgeous.
Laptop is great and all that but the battery issue is one of the major issue in this.
I always have to connect it to charger.
Tip for consumers:
if you used laptop all day then dont buy coz dell's bateery sucks.
Products used:
not the best but value for money.
I'm converting over to Dell after my laptop screen broke and i had to borrow my friend's Dell for a week. A world of difference.
Its good site, allows lots of customization. I am using a Dell laptop for 3year and i am almost happy with it.
The support team is by far the best I've seen.
They are available around the clock and they respond very quickly.
Unable to answer Complaints, Unable to deliver a Laptop when promised. Still waiting 8 days later for said laptop to be shipped. Very disappointed
I bought dell laptop one year ago
And I am using it without any problems since I bought it.
Thanks to the website
I went to the dell site and found all the drivers and software I needed to get my laptop going again! Thanks Dell.com!
Great Laptop for the price with a great battery life and a good build quality, performance is speedy, Overall experience is good.
Fast turnaround and fast delivery. I enjoyed everything! Thank you. I recommend it to everyone.))))))
I have a Dell laptop, my brother had the Dell laptop and his friend also has a Dell laptop. They are everywhere and the are good, cheap and reliable
If you want to try the worst customer service over the phone experience, I highly recommend Dell.
Their phone chatting attitude, talking script is 9/10.
Trying to ignore client, push client around 10/10.
Solving problem, 2/10.
Passionate to help customer 1/10.
Here is my true story.
My online order got cancelled, called the next day, explain to the first (1) rep, gave all the relate info, wait for their 5 mins background check. Sent me to second (2) rep, gave all the relate info, wait for their 5 mins background check, said was verify issue, should talk to verify department. Sent me to third (3) rep, gave all the relate info, wait for their 5 mins background check, said need to talk to verify department, this is not the verify department. Sent me to the fourth (4) rep, gave all the relate info, wait for their 5 mins background check, after another 5mins check, verify again, said address verify now, should be able to place order. Sent me to the fifth (5) rep, gave all the relate info, wait for their 5 mins background check, explained was being verified, this rep then just pushed me to another rep without saying good buy. Sent me to the sixth (6) rep, first thing she ask me is what do you want to purchase over the phone... she knew nothing about what happened. It had been 1 hour on the phone now, have to back to work. I have to do the order another time.
Placed the order online again online at dell, guess what? My order being cancelled again right away. So it seem like I have to spend another hour if I really really like dell, and must only place the order through dell. Other wise what do you think?
The most time wasting online shopping experience. Dell manager, if you see this, and if the management care, you may still have chance to fix your issue. Other wise I don't see you stand any chance in the future. The name will be disappear very soon, sooner than you thought.
I'm using Dell Inspiron for the last 5 years. SO far i didn't have any issues with them. And i working out well with it. Good and the best one.
Great customer service which is helpful especially when you need technical questions thru online chat before deciding on what to buy.
Dell is the best budget PC I've used with a good display quality. It doesn't crash, works smooth and reliable.
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