DellReviews 540

I waited to purchase a black Friday bargain last night, the offer started at midnight, I sat ready to pounce with the atomic clock on one screen, at exactly midnight when the offer opened. I purchased with the voucher code of save140. And my basket reflected the discount correctly, I then clicked purchase in seconds, my purchase was confirmed I was then directed to the secure pay site for payment, surprise surprise all I got was the posted server busy message, and when I managed to next log on the offer was over.

Thank you DEll for this amazing scam, you should be ashamed of your self, I will never buy another dell again. Mike

I was fooled by your offer once again.

I bought an H&R Block product at dell.com. Dell sent me a link to the product in my dell locker. The link name seemed incorrect. Something to do with a mediasouce app. I try to download it cuz I figured it was right. It downloaded, but would not install. It gave me a huge error code with details. On chat with Dell India or Pakistan I sent them the error code and requested a refund. Long story short, that was May 31,2016. Oct, 2016 and after 15 contact us, and numerous promises to refund me, I finally got refunded.

After a couple of contact us events, I begged, pleaded, and searched the Internet for a Dell US based customer service representative. THEIR AIN'T ONE. Dell, I ain't one either. Stop emailing me, stop sending me USPS mail, and I promise you their is no way I will consider Dell as a company I could possibly do business with. Your fired!

Ordered XPS. Was promised 3-5 day delivery. Received PC 5 wks later. They sent a lower spec model (3.4Ghz instead of 4.0Ghz) that most people would not have noticed. I had to speak to and write to over 10 Dell people ( most of whom had very bad English) in 4 wks before Getting a refund. All ten made promises they did not keep. Eventually I had to contact my CC company to put pressure on them. All the support team do is put you through to a different person. They are experts at saying "sorry" and you will get apologized to non stop. Taking any other action other than to apologize is beyond them. Great XPS PC but not worth the hassle of dealing with Liars and con artists.

Bought my first Dell in2003-lasted 10 yrs. Had a bad monitor after 4 mo. And they replaced it quickly. XPS laptop 6 yrs ago, still works great. Second hand XPS desktop over 5 yrs ago, still working great. Have just ordered an Alienware Aurora 5 from Dell for gaming. Hope It goes as well as the others!
Just a bit. Of advice-Don't depend on the pop-up chat service person to fix your order for you-Always check very carefully that you are getting all the configurations you want for price advertised.
Update: My Alienware arrived exactly on the expected date. I have tested it out and am very happy with it so far. It would be helpful if Dell customer service people could advise you that you'll need to get the correct adapter if you have an older monitor that doesn't
Fit the new graphics card. Of course the CS guy(barely spoke Eng.) did not tell me the right thing and neither did Best Buy. I spent half a day researching online and finally found one for $4.95. Works great.

Bought a Dell 3252 small desktop computer. Used it two days. Returned it. It was very slow to load websites and the content, surprising as the specs place it a notch above my old Dell Vostro 400.
Had a screen display problem starting on day two. The opening page oriented to left obscuring the left back arrow and most of the word New. Spent 4 hours with two Dell "techs." Indian dudes who wasted my time. They really didn't know anything. The first one spoke very broken English. His "fixes," as I watched him navigate the computer were random. He had no plan or clue.
The second guy spoke more fluent English and sounded like he might know more than the first. He insisted a full system restore was needed. Since I have no knowledge about computers I went along. There went another 30 minutes doing the restore. He was surprised it took that long. Didn't fix the screen display issue. I ditched him.
My wife said she might be able to fix it. She has not computer training but spent enough time dealing with little problems that she wanted to give it a go. She fixed it in 5 about mins! So long Dell!
I understand defective products can happen, fair enough. Dell's poor training of tech support people goes to show their profit motive over customer care. US based tech's would clearly cost more than Indian staff. Wages in India are about 1/10th of US.
I still had my old Dell Vostro 400. Although before unhooking it I ran a downloaded disc erasing program so didn't know if it would work. Well the hard disc wiper program did not work! I put it back into service! It is fast! Can't get MS or Google updates but who cares! For what little I need it works fine. Shifted to Mozilla as Google Chrome won't allow flash drive updates.
Too bad all this happened because there are few choices for desktops under $500. Ca't go back to Dell though. Buyer beware.
When the old one dies I won't replace with Dell. Don't care for new Windows 10 either. Just another way to get $ from consumer.

I realize a lot of people use smart phones and other wireless devices but I think PC's are better for productivity, a great visual experience, you can watch all region DVDs without needing an all region device such as a PAL player and the keyboards make life very easy, particularly for older people. The list goes on and on. So Dell provides very good products and very good 24/7 tech support. I would give it a 5 star if Tech Support was tweaked a bit better. They're also fair with product returns.

I've had my dell inspiron 11 3000 for almost 2 years now and it still works as great as the day i got it. It's small enough and light enough that i can literally take it anywhere, and the laptop-to-tablet capability is beyond handy. The keyboard is just the right size, not squished up like some small laptops do. The touchpad is a little sensitive, BUT it has a right-side usb so i can plug my mouse in (i'm more comfortable with a mouse anyway) without worrying about the cord being long enough or getting all twisted around the computer. Overall love this thing. First dell but will definitely buy another when this one wears out!